Brother Ppf 2900 Plain Paper Fax Manual

TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 3
ERROR MESSAGECAUSEACTION
OUT OF MEMORY
(When the MFC is 
used as a printer.)Machine memory 
capacity has been 
exceeded.Press Reset key. Data 
remaining in the memory 
of the MFC will be 
deleted.
•If you have installed the 
Windows
® driver, try 
again after setting the 
True Type mode to 
“Print as Graphics” in 
the PRINT menu of 
your application 
software.
•Reduce the print 
resolution or reduce the 
complexity of your 
document.
NO RESPONSE/
BUSYThe...

13 - 4   TROUBLESHOOTING AND ROUTINE MAINTENANCE
ERROR MESSAGECAUSEACTION
PLS OPEN COVERA page, piece of paper or 
paper clip, etc. may be 
jammed inside the 
FAX/MFC.Open the top cover. If you 
see any jammed paper or 
other item, gently pull it 
out, then close the top 
cover. If the error message 
remains, open and close 
the top cover again. If the 
FAX/MFC cannot reset 
itself and return to the date 
and time prompt, it will 
display MACHINE 
ERROR XX. Please call 
Brother Customer Service 
and tell...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 5
Document Jam
The original was not inserted or fed properly, or were too long. 
1Lift the control panel.
2Carefully pull the original 
toward the front of the 
FAX/MFC.
3Close the control panel.
4Press Stop/Exit.
Paper Jam
Before you can clear a paper jam error, you must find out where the paper is 
stuck. Review the following two types of printer jams and follow the 
instructions.
WARNING
Do not force the jammed paper from the paper tray because you may...

13 - 6   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is Jammed in the Multi-purpose Sheet Feeder
1Push down the paper lever to pull 
the jammed paper upward and out 
of the feeder.
2Open the top cover and check that 
a torn piece of paper does not 
remain inside the FAX/MFC.
Paper is Jammed near the Drum Unit or in the Fuser Unit
1Open the top cover.
2Remove the drum unit.
3Gently pull out the jammed paper.
4Reinstall the drum unit.
5Close the top cover.
Multi-purpose
Sheet Feeder
Paper is
jammed
near...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 7
If You Are Having Difficulty with Your FAX/MFC
If you think there is a problem with your FAX/MFC, make a copy first.  If the 
copy looks good, the problem is probably not your FAX/MFC. Check the table 
below and follow the troubleshooting tips.
DIFFICULTYSUGGESTIONS
Printing and Receiving Faxes
Condensed print and 
horizontal streaks; top 
and bottom of sentences 
are cut off.If your copy looks good, you probably had a bad 
connection, with static or...

13 - 8   TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTYSUGGESTIONS
Phone Line or Connections
Dialing does not work. Check for a dial tone. Change TONE/PULSE 
setting (See 
Setting Tone/Pulse Dialing Mode (For 
Canada Only)
, page 4-7). Check all line cord 
connections, and make sure the curled handset cord 
is not in the EXT jack. Check power cord 
connection. Send a manual fax by pressing 
Hook—OR—by lifting the handset, and dialing 
the number. Wait to hear the fax receiving tones 
before pressing...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 9
DIFFICULTYSUGGESTIONS
Handling Incoming Calls
Double-ring in FAX/
TEL mode.
The FAX/MFC knows the incoming call is not a fax, 
so it is signaling you to answer the telephone call. 
Pick up the FAX/MFC handset or answer from an 
extension phone and then press your FAX/MFC’s 
Telephone Answer Code (default setting is #51).
I have difficulty 
transferring a fax call to 
the FAX/MFC.If you answered at the FAX/MFC, press Fax Start 
and hang up immediately. If...

13 - 10   TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTYSUGGESTIONS
General Printing Difficulties
The FAX/MFC does not 
print.Check the following: 
 • The FAX/MFC is plugged in. 
 • The toner cartridge and drum unit are installed 
properly. 
 • The interface cable is securely connected 
between the MFC and computer.
 • Check to see if LCD is showing an error message. 
(See pages 13-1 to 13-4)
The MFC prints 
unexpectedly or it prints 
garbage.Reset the 
MFC. Check the primary settings in your...

TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 11
DIFFICULTYSUGGESTIONS
Windows
® Setup Printing Difficulties
I cannot print from my 
application software.Make sure the Windows
® printer driver is installed 
and that you selected it in your application 
software.
Sometimes I get the 
error message OUT OF 
MEMORY when 
printing certain 
documents from 
Windows
®.
If you are using the supplied Windows® driver, turn 
the error recover operation on in the Setup dialog 
box and try again. Reduce the print...

13 - 12   TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTYSUGGESTIONS
Copy Quality Difficulties
Vertical streaks appear 
in copies.Sometimes you may see vertical streaks on your 
copies. Either the scanner or the primary corona 
wire for printing is dirty. Clean them both.  
(See pages 13-16 to 13-18)
Print Quality Difficulties
Printouts are too dark or 
too light.Adjust the print conditions by setting the Print Density 
light function. It has been factory set to the middle 
position. (See 
Setting the...