Brother Pocketjet 6 Instruction Manual

							47
7
7
Overview7
If you have any problems with the printer, first 
check to make sure that you have performed 
the following tasks correctly.
„Install the battery or connect the printer to 
an AC or DC power outlet (see 
Connecting the Printer to External Power 
on page 1).
„Install and select the proper printer driver 
(see Installing and Uninstalling the Driver 
on page 10).
„Connect the printer to the computer (see 
Connecting the Computer and Printer 
on page 12).
If you still have problems, read the 
troubleshooting tips in this chapter for help.
Troubleshooting7 
						

							Chapter 7
48
Paper Problems7
Printed Image Problems7
ProblemSolution
The paper is jammed in the printer See Clearing a Paper Jam on page 25.
The paper moves through the printer, but 
nothing appears on the paperMake sure that you are using genuine Brother thermal paper 
and that the paper is loaded properly, with the smooth, coated 
side (the print side) facing down (see Printing on page 19).
Check the print density setting (see Setting Printer Driver 
Options on page 21).
The paper does not feed even though the 
motor is runningMake sure that the release cover is completely closed.
Make sure that you are using genuine Brother thermal paper. 
Heavy paper may not pass through the printer.
If you still have problems, the printer may be damaged. Contact 
your reseller or Brother Customer Service for assistance.
ProblemSolution
The printed image is out of alignment Make sure that you are using genuine Brother thermal paper 
and that the paper is loaded properly (see Printing on page 19).
Check if whether the platen roller is dirty. If it is dirty, clean it 
(see Cleaning the Platen Roller on page 40).
Print quality is poor, and the printed 
image is too light or too darkAdjust the density setting using the printer driver (see Making 
Prints Lighter or Darker on page 20).
Make sure that you are using genuine Brother thermal paper.
The image is compressed and stretched 
in many placesMake sure that the release cover was not left open during 
printing. If it is open, close it completely.
Check if the paper is slipping in the printer. If it is slipping, make 
sure that the platen roller is clean (see Cleaning the Platen 
Roller on page 40).
Make sure that you are using genuine Brother thermal paper. 
Before loading paper, make sure that it is not wrinkled.
The top margin is incorrect Make sure that the correct margins have been set in PJ-600 
Series Utility and the computer program. Adjust the top and 
bottom margins as needed.
Make sure that you are not forcefully inserting the paper into 
the paper input slot. Always insert paper gently. 
						

							Troubleshooting
49
7
Pages Don’t Print7
The image for one page requires more or 
fewer sheets than you expectedMake sure that the computer program, the printer, and the 
printer driver have been set to match the paper size of the 
paper that is loaded in the printer. If the computer program or 
printer driver has been set to print legal-size paper and you 
insert letter-size paper, the image will require two sheets. 
Adjust settings in the computer program or the printer driver’s 
dialog box as needed or reduce the size of the print image to fit 
on a letter-size page.
The DATA indicator remains lit in green if data is still in the 
printer after the page has completed printing.
The side margins are incorrect Make sure that the correct margins have been set in PJ-600 
Series Utility and the computer program. Adjust the left margin 
as needed.
Make sure that the computer program, the printer, and the 
printer driver have been set to match the paper size of the 
paper that is loaded in the printer. If the computer program or 
printer driver has been set to a different width of paper, the 
image will not print in the proper horizontal position. Adjust the 
settings as needed.
The printed page does not contain the 
proper charactersMake sure that you have defined the proper character set (font) 
in the computer program. Change the character set if 
necessary.
Try changing the font used in the document.
The printed page contains random dots Check the printer driver to make sure that it is set correctly.
Make sure that the USB cable is connected firmly and correctly. 
Try using another USB cable.
ProblemSolution
The DATA indicator remains lit in green 
but the printer does not printThe printer has not printed all the data received.
If no paper is loaded, insert a new sheet of paper. If paper is 
loaded, remove the paper and insert it again. The printer should 
start printing.
If the printer does not start printing, turn the printer off, turn it on 
again, and then print the document again.
The problem may occur when sending simple ASCII text data 
to the printer. If a line of text is missing a CR/LF or form feed at 
the end of the line, the printer may be waiting for more data. Try 
printing another page, or pressing the  (Feed) button to 
manually form feed.
The computer program should be 
sending data to the printer, but the DATA 
indicator does light in greenMake sure that the USB cable is connected firmly and correctly. 
Try using another USB cable.
ProblemSolution 
						

							Chapter 7
50
Pages Are Partially Printed7
ProblemSolution
The DATA indicator turns off while a page 
remains in the printerThe computer program may not have sent a full page of data. 
Try printing the document again.
The computer program may have sent the wrong page size 
information, or the paper loaded is the wrong size. Check 
settings in the computer program and the print driver for the 
proper page size. Make sure that the page size specified in the 
computer program matches the paper that is loaded.
Make sure that the [Form Feed Mode] setting of the printer 
driver is not set to [No Feed].
Try pressing the  (Feed) button to manually form feed.
The printer ejects a partially printed page, 
and the DATA indicator remains lit or 
blinking in greenMake sure that the computer program’s paper size setting is 
correct. 
						

							51
8
8
Product Specifications (PJ-622/623)8
Technical Information8
Model NamePJ-622PJ-623
Dimensions 10.04 (W) x 2.17 (D) x 1.18 (H) in. / 255 (W) x 55 (D) x 30 (H) mm
Weight Approximately 1.036 lb. / 470g (excluding battery, paper) 
Printing
Method Direct thermal printing
Print Speed Average: 9.4 sec./page 
(under our standard environment 
1)
Resolution 203 x 200 dpi 300 x 300 dpi
Printable Area Configure with printer driver (min. 
3.73 x 0.9/ 94.7 mm x 22.8 
mm - max. 8.16 x 99.67 / 207.2 
mm x 2531.6 mm)Configure with printer driver (min. 
3.73 x 0.9/ 94.7 mm x 22.8 
mm - max. 8.21 x 99.67 / 208.5 
mm x 2531.6 mm)
Paper  Size A4 (8.27 x 11.69 / 210 x 297 mm), Letter (8.5 x 11 / 216 x 279 mm), 
Legal (8.5 x 14 / 216 x 356 mm)
Power (optional)
Battery Rechargeable Ni-MH battery:14.4 V
Rechargeable Li-ion battery:11.1 V
Adapter AC adapter (15 V)
Car adapter Cigarette car adapter or Wired type (12 V (DC))
Battery Yield (printing duty 5% 
with density 5 and using 
fully-charged new battery)Rechargeable Ni-MH battery: Approximately 70 sheets
Rechargeable Li-ion battery: Approximately 300 sheets
Interface
USB USB Ver.2.0 (Full Speed) (mini-B, Peripheral)
IrDA Ver.1.2 (IrCOMM and IrOBEX)
Bluetooth No
Software
Printer font size 10 cpi, 12 cpi, 15 cpi and 
proportional sizes10 cpi, 12 cpi, 15 cpi and 
proportional sizes 
(based on P-touch
® Template 
when using P-touch
® Template)
Printer font face Serif and Sans Serif Serif and Sans Serif 
(based on P-touch
® Template 
when using P-touch
® Template)
Barcode generation No Yes 
(When using P-touch
® Template) 
						

							Chapter 8
52
1These figures vary by environment. “Our standard environment” is as follows: JEITA J1 pattern on A4 size paper and 
continuous printing. USB interface and AC adapter power. Temperature: 77 °F/25 °C
Operating environment
Windows® XP/Windows Vista®/Windows®7 (USB)
Mac OS
® X 10.4.11 - 10.6 (USB)
ENVIRONMENTAL
Operation temperature 32 - 104 °F/0 - 40 °C
Operation humidity 30 - 80 % (No condensation)
Storage temperature 5 - 122 °F/-15 - 50 °C
Storage humidity 30 - 85 % (No condensation)
Model NamePJ-622PJ-623 
						

							Technical Information
53
8
Product Specifications (PJ-662/663)8
Model NamePJ-662PJ-663
Dimensions 10.04 (W) x 2.17 (D) x 1.18 (H) in. / 255 (W) x 55 (D) x 30 (H) mm
Weight Approximately 1.043 lb. / 473g (excluding battery, paper)
Printing
Method Direct thermal printing
Print Speed Average: 9.4 sec./page 
(under our standard environment 
1)
Resolution 203 x 200 dpi 300 x 300 dpi
Printable Area Configure with printer driver (min. 
3.73 x 0.9/ 94.7 mm x 22.8 
mm - max. 8.16 x 99.67 / 207.2 
mm x 2531.6 mm)Configure with printer driver (min. 
3.73 x 0.9/ 94.7 mm x 22.8 
mm - max. 8.21 x 99.67 / 208.5 
mm x 2531.6 mm)
Paper  Size A4 (8.27 x 11.69 / 210 x 297 mm), Letter (8.5 x 11 / 216 x 279 mm), 
Legal (8.5 x 14 / 216 x 356 mm)
Power (optional)
Battery Rechargeable Ni-MH battery:14.4 V
Rechargeable Li-ion battery:11.1 V
Adapter AC adapter (15 V)
Car adapter Cigarette car adapter or Wired type (12 V (DC))
Battery Yield (printing duty 5% 
with density 5 and using fully 
charged new battery)Rechargeable Ni-MH battery: Approximately 70 sheets
Rechargeable Li-ion battery: Approximately 300 sheets
Interface
USB USB Ver.2.0 (Full Speed) (mini-B, Peripheral)
IrDA Ver.1.2 (IrCOMM and IrOBEX)
Bluetooth Ver. 2.0 +EDR Serial Port Profile, Basic Imaging Profile and Object 
Push Profile supported
Software
Printer font size 10 cpi, 12 cpi, 15 cpi and 
proportional sizes10 cpi, 12 cpi, 15 cpi and 
proportional sizes 
(based on P-touch
® Template 
when using P-touch
® Template)
Printer font face Serif and Sans Serif Serif and Sans Serif 
(based on P-touch
® Template 
when using P-touch
® Template)
Barcode generation No Yes 
(When using P-touch
® Template)
Operating environment
Windows
® XP/Windows Vista®/Windows®7 (USB, Bluetooth)
Mac OS
® X 10.4.11 - 10.6 (USB, Bluetooth) 
						

							Chapter 8
54
1These figures vary by environment. “Our standard environment” is as follows: JEITA J1 pattern on A4 size paper and 
continuous printing. USB interface and AC adapter power. Temperature: 77 °F/25 °C
ENVIRONMENTAL
Operation temperature 32 - 104 °F/0 - 40 °C
Operation humidity 30 - 80 % (No condensation)
Storage temperature 5 - 122 °F/-15 - 50 °C
Storage humidity 30 - 85 % (No condensation)
Model NamePJ-662PJ-663 
						

							55
A
A
Character SetsA
Extended Graphics Character Table
MSB>0123456789ABCDEF
LSB 0 0 @ P ` p Ç É á
1 ! 1AQaqüæí ß±
2“2BRbréÆó
3#3CScsâôú
4$4DTdtäöñ
5 %5EUeuàòÑ
6&6FVfvåûa µ÷
7‘7GWgwçùo
8(8HXhxêÿ¿ º
9)9IYiyëÖ
A*:JZjzèÜ •
B+;K[k{
C,N^n~Ä«
F/?O_oŃ» 
						

							56
International Character Set Table
2324405B5C5D5E607B7C7D7E
USA#$@[ \ ] ^ { ¦ } ~
France#$à°Ç§ ^ é ù èØ
Germany#$§ÄÖÜ^ äöüß
United Kingdom£$@[ \ ] ^ { ¦ } ~
Denmark I#$@ÆØÅ^ æøå~
Sweden#¤ÉÄÖÅÜéäöåü
Italy#$@°\é^ùàòèì
Spain IPts $ @ ¡ Ñ ¿ ^ Ø ñ } ~
Japan#$@[ ¥ ] ^ { ¦ } ~
Norway#¤ÉÆØÅÜéæøåü
Denmark II#$ÉÆØÅÜéæøåü
Spain II#$á ¡Ñ¿é í ñóú
Latin America#$á ¡Ñ¿éü í ñóú
Korea#$@[ ] ^ { ¦ } ~
Legal#$§°¶©®†™