Brother Mfc 5490cn User Manual

Troubleshooting and Routine Maintenance107
B
Poor print quality Check the print quality. (See  Checking the print quality on page 127.) 
Make sure that the Printer Driver or Paper Type setting in the menu matches the 
type of paper you are using. (See Printing in the Software Users Guide on the 
CD-ROM and  Paper Type on page 21.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Cartridges 
stay usable...

108
Cannot perform ‘Page Layout’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced  tab. Also, click  Color Settings, and make sure you uncheck 
Color Enhancement (True2Life
®) .
Turn the borderless feature off. Borderless printing is slower...

Troubleshooting and Routine Maintenance109
B
The machine does not answer 
when called.Make sure the machine is in the correct receiving mode for your setup. (See 
Receive modes
 on page 35.) Check for a dial tone. If possible, call your machine 
to hear it answer. If there is still no answer, check that the telephone cord is 
plugged into the telephone wall jack and the LINE jack of the machine. If there is 
no ringing when you call your machine, ask your telephone company to check the 
line.
Receiving...

110
Handling Incoming Calls
DifficultySuggestions
The machine ‘Hears’ a voice as a 
CNG Tone. If Easy Receive is set to On, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit
. Try avoiding this problem by turning Easy Receive Off. ( See  Easy 
Receive  on page 38.)
Sending a fax call to the machine. If you answered at the machine, press...

Troubleshooting and Routine Maintenance111
B
OCR does not work. Try increasing the scanner resolution.
Poor scanning results when using 
the ADF.Try using the scanner glass. (See 
Using the scanner glass on page 18.)
Software Difficulties
DifficultySuggestions
Cannot install software or print Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from...

112
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress  aor b to choose  Detection  or 
No Detection .
Press  OK.
cPress  Stop/Exit .
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress Menu, 2, 0, 2.
bPress  aor b to choose  High, Normal  or...

Troubleshooting and Routine Maintenance113
B
Error and maintenance messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error...

114
Cannot DetectYou installed a new ink too quickly 
and the machine did not detect it. Take out the new ink cartridge and re-install it 
slowly until it clicks.
If you are not using genuine Brother 
Innobella™ ink the machine may 
not detect the ink cartridge. Use a new Genuine Brother Innobella™ ink 
cartridge. If the error message is not cleared, call 
Brother Customer Service.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and re-install it 
slowly until it clicks....

Troubleshooting and Routine Maintenance115
B
High TemperatureThe print head is too warm. Allow the machine to cool down.
Hub is Unusable.A Hub or USB Flash memory drive 
with Hub has been connected to the 
USB direct interface.A Hub or USB Flash memory drive with Hub are 
not supported. Unplug the device from the USB 
direct interface.
Init Unable XXThe machine has a mechanical 
problem.
—
OR —
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and look inside the...

116
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and then 
press  Black Start  or Color Start .
„ Remove the paper and load it again and then 
press  Black Start  or Color Start  (See 
Loading paper and other print media  
on page 8.)
The Jam Clear Cover is not closed 
properly. Check that the Jam Clear Cover is closed evenly 
at both ends. (See 
Printer jam or paper jam  
on page 119.)
The...