Brother Mfc 5200c Multifunction Owners Manual

21 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
21
21Troubleshooting and 
routine maintenance
Troubleshooting 
Error Messages
As with any sophisticated office product, errors may occur. If this 
happens, your MFC identify the problem and displays an error 
message. The most common error messages are shown below. 
You can correct most problems by yourself. If you need additional 
help, call the Brother fax back system (USA only).
In USA only:1-800-521-2846
IMPORTANT
For technical and operational help, you...

TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 2
ERROR MESSAGES
ERROR 
MESSAGECAUSE ACTION
DOC. COVER 
OPENThe  document  cover  is  open. Remove any paper from the ADF and 
close the document cover, and then 
press 
Stop/Exit.
DR MODE IN 
USEThe machine is set to Distinctive Ring mode. 
You can not change the Receive Mode from 
Manual to another mode.Set Distinctive Ring to OFF. (See 
Turning off the Distinctive Ring on 
page 5-11.) 
HIGH 
TEMPERATUREThe print heads are too warm. Allow the MFC to cool...

21 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Original jams
Based upon where the original or printed sheet is jammed, follow the 
appropriate set of instructions to remove it.
Original is jammed in the top of the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the ADF cover
3Pull the jammed original 
out to the right.
4Close the ADF cover.
5Press Stop/Exit.
Original is jammed inside the ADF unit.
1Take out any paper from 
the ADF that is not 
jammed.
2Lift the document cover....

TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 4
Printer Jam or Paper Jam
Remove the jammed paper depending on where it is jammed in the MFC.
Paper is jammed in the paper tray.
1Remove any paper from 
the paper tray that is not 
jammed.
2Pull up the jammed 
paper to remove it. 
To improve the reliability of paper feeding, turn on Secure Feed 
mode by pressing the Ink and Scan to keys simultaneously. 
The MFC will then feed paper more securely, but paper feeding 
will take a longer time. To turn off the...

21 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed inside the MFC.
1Open the scanner 
cover by releasing 
the scanner cover 
release lever and 
lifting the scanner 
cover.
2Remove the jammed 
paper.
3Close the scanner cover.
Paper is jammed inside the front of the MFC.
Pull the jammed paper toward you.
If the jammed paper is under the print heads, unplug the MFC, 
and then you can move the print heads to take out the paper.
Scanner Cover 

TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 6
Paper is jammed inside the back of the MFC.
If the paper rips, the pieces of paper may get stuck inside the back 
of the machine.
1Remove any paper from the paper tray that is not jammed.
2Open the manual feed cover.
3Use tweezers to pull out 
the ripped pieces of paper.
4Close the manual feed 
cover. 

21 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE
If you are having difficulty with your MFC
If you think there is a problem with your MFC, make a copy first. If the 
copy looks good, the problem is probably not your MFC. Check the 
chart below and follow the troubleshooting tips.
DIFFICULTYSUGGESTIONS
Printing or Receiving Faxes
Condensed print and white 
streaks across the page or the 
top and bottom of sentences 
are cut off.If your copy looks good, you probably had a bad connection, with static 
or...

TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 8
DIFFICULTYSUGGESTIONS
Phone Line or Connections
The MFC does not answer 
when calledMake sure the MFC is in the correct receiving mode for your setup 
(either MANUAL, FAX ONLY, FAX/TEL, or EXTERNAL TAD). Check for 
a dial tone. If possible, call your MFC to hear it answer. If there is still no 
answer, check the telephone line cord connection. If there is no ringing 
when you call your MFC, ask your telephone company to check the line.
Sending Faxes
Poor...

21 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTYSUGGESTIONS
Cannot print when using Paint 
Brush.Try setting the Display setting to ’256 colors.’
Cannot print when using 
Adobe Illustrator.Try to reduce the print resolution.
Thick lines and thin lines 
appear alternately. (banding)Turn OFF ’Bi-Directional Printing’ from the ’Basic’ tab in the printer 
driver. 
There are some dense lines. Turn ON ’Reverse Order’ from the ’Paper’ tab in the printer driver.
When using ATM fonts, some 
characters...

TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 10
How to improve print quality
Cleaning the print head
Clean the print head if you get a horizontal line in the text or graphics 
on your printed pages. You can clean the four color print heads (black, 
cyan, yellow, magenta) or a single color by using the Ink key.
WARNING
Do NOT clean the print head by touching it with your hand or a cloth.
1Press Ink. 
2Press 1 to select 1.CLEANING.
3Press   or   to select the color you want to clean.
Press Menu/Set.
The...