Brother MFC 290C User Manual

Troubleshooting and Routine Maintenance107
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner...

108
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is set properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left in the corners of the machine 
under the plastic covers.
 
CAUTION 
Before you unplug the machine from the 
power source, you can transfer your faxes 
that are stored in...

Troubleshooting and Routine Maintenance109
B
Note
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner like  the illustration, you cannot move the print 
head. Press  Stop/Exit till print head 
moves to the middle. Then unplug the 
machine from the power source, and take 
out the paper.
 
• If ink gets onto your skin or clothing,  immediately wash it off with soap or...

110
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you...

Troubleshooting and Routine Maintenance111
B
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fGently push the ink cartridge in until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example...

112
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent. 
  
If you mix the colors by installing an ink 
cartridge in the wrong position, clean the 
print head several times after...

Troubleshooting and Routine Maintenance113
B
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the paper tray cover and put the 
paper tray firmly back in the machine.
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white 
plastic (3) with a soft lint-free cloth 
moistened with a non-flammable glass 
cleaner.
 
bIn the ADF unit, clean the white bar (1) 
and the glass strip (2) with a soft lint-free 
cloth moistened with a...

114
Cleaning the machine printer 
platenB
WARNING 
Be sure to unplug the machine from the AC 
power outlet before cleaning the printer 
platen (1).
  
If ink is scattered on or around the printer 
platen, wipe it off with a soft, dry, lint-free 
cloth.
 
aLift the scanner cover until it locks 
securely into the open position.
bClean the machine printer platen (1). 
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the AC power 
outlet and...

Troubleshooting and Routine Maintenance115
B
Cleaning the print headB
To maintain good print quality, the machine 
will automatically clean the print head. You 
can start the cleaning process manually if 
there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line or blank text in the text or 
graphics on your printed pages. You can 
clean Black only, three colors at a time 
(Yellow/Cyan/Magenta), or all four colors at 
once.
Cleaning the print head consumes...

116
gThe LCD asks you if you want to start 
cleaning.
 
Start Cleaning?
 
1.Yes 2.No
Press  1 ( Yes ).
The machine starts cleaning the print 
head.
hAfter cleaning is finished, press 
Color Start .
The machine starts printing the Print 
Quality Check Sheet again and then 
returns to step d. 
iPress  Stop/Exit .
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
color. 
After replacing the ink cartridge, check 
the print...