Brother MFC 290C User Manual

Troubleshooting and Routine Maintenance97
B
Telephone Line or Connections
DifficultySuggestions
Dialing does not work. (No dial 
tone) Check that the machine is plugged in and switched on.
Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall jack and the LINE jack of the machine.
Change  Tone/Pulse setting. (See 
Quick Setup Guide.)
Send a fax manually and wait to hear the fax receiving tones before you press 
Black Start  or Color Start . (See Sending a...

98
Handling Incoming Calls
DifficultySuggestions
The machine ‘Hears’ a voice as a 
CNG Tone. If Easy Receive is set to  On, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit
. Try avoiding this problem by turning Easy Receive Off. ( See  Easy 
Receive  on page 37.)
Sending a Fax Call to the machine. If you answered at the machine, press...

Troubleshooting and Routine Maintenance99
B
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver.
OCR does not work. Try increasing the scanner resolution.
Poor scanning results when using 
the ADF. Try using the scanner glass. (See 
Using the scanner glass on page 17.)...

100
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0,  5.
bPress  aor b to choose  Detection  or 
No Detection .
Press  OK.
cPress  Stop/Exit .
Telephone li ne interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress Menu, 2,  0, 2 .
bPress  aor b to choose  Normal (or...

Troubleshooting and Routine Maintenance101
B
Error and maintenance messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error...

102
Cannot DetectYou installed a new ink too quickly 
and the machine couldn’t detect it. Take out the new ink cartridge and re-install it 
slowly until it clicks.
If you are using genericink the 
machine cannot detect the ink 
cartridge. Use a new Genuine Brother Innobella
® Ink. If the 
error message is not cleared, call Brother 
Customer Service.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and re-install it 
slowly until it clicks.
Cannot Print
Replace XX Ink
One or...

Troubleshooting and Routine Maintenance103
B
High TemperatureThe print head is too warm. Allow the machine to cool down.
Hub is Unusable.A Hub or USB Flash memory drive 
with Hub has been connected to the 
USB direct interface.A Hub or USB Flash memory drive with Hub are 
not supported. Unplug the device from the USB 
direct interface.
Init Unable XXThe machine has a mechanical 
problem.
—
OR —
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and look on the...

104
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and then 
press  Black Start  or Color Start .
„ Remove the paper and load it again and then 
press  Black Start  or Color Start  (See 
Loading paper and other print media  
on page 8.)
The paper is jammed in the 
machine. Remove the jammed paper by following the 
steps in 
Printer jam or paper jam  on page 107.
No Response/BusyThe number you...

Troubleshooting and Routine Maintenance105
B
Scan Unable XXThe machine has a mechanical 
problem.
—OR —
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and look on the left, 
middle and right hand side under the covers for 
foreign objects and paper scraps. If the error 
message continues, see 
Transferring your faxes 
or Fax Journal report  on page 106 before 
disconnecting the machine so you will not lose 
any important messages. Then, disconnect the 
machine...

106
Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine  on page 106.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring faxes to another 
fax machine  on page 106.)
Note
If there is an error message on the 
machines LCD, after the faxes have been...