Brother MFC 250C User Manual

Troubleshooting and Routine Maintenance
107
B Transferring your faxes or Fax 
Journal reportB
If the LCD shows: 
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XX
We recommend transferring your faxes to 
another fax machine. (See Transferring faxes 
to another fax machine on page 107.) 
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See Transferring Fax Journal report 
to another fax machine on page 107.)
Note
If there is an error message...

108
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and...

Troubleshooting and Routine Maintenance
109
B
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is closed properly.
 
fLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper inside the machine.
 
CAUTION 
Before you unplug the machine from the 
power source, you can transfer your faxes 
that are stored in...

110
Note
• If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as 
shown in the illustration, you cannot move 
the print head. Press Stop/Exit till print 
head moves to the middle. Then unplug 
the machine from the power source, and 
take out the paper.
 
• If ink gets onto your skin or clothing, 
immediately wash it off with soap or 
detergent.
 
gLift the scanner cover to...

Troubleshooting and Routine Maintenance
111
B
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct...

112
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach color has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fGently push the ink cartridge in until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for 
example Black, the LCD may ask you to 
verify that it...

Troubleshooting and Routine Maintenance
113
B
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
 
 
DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  
If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent. 
  
If you mix the colors by installing an ink 
cartridge in the wrong position,...

114
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white 
plastic (3) with a soft lint-free cloth 
moistened with a non-flammable glass 
cleaner.
 
b(MFC-290C only)
In the ADF unit, clean the white bar (1) 
and the glass strip (2) with a soft lint-free 
cloth moistened with a non-flammable...

Troubleshooting and Routine Maintenance
115
B Cleaning the machine’s 
printer platenB
WARNING 
Be sure to unplug the machine from the AC 
power outlet before cleaning the printer 
platen.
 
aLift the scanner cover until it locks 
securely into the open position.
bClean the machine’s printer platen (1) 
and the area around it, wiping off any 
scattered ink with a soft, dry lint-free 
cloth.
 
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from...

116
Cleaning the print headB
To maintain good print quality, the machine 
will automatically clean the print head. You 
can start the cleaning process manually if 
there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics or 
blank text on your printed pages. You can 
clean Black only, three colors at a time 
(Yellow/Cyan/Magenta), or all four colors at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink...