Brother MFC 250C User Manual

Troubleshooting and Routine Maintenance
97
B
Telephone Line or Connections
DifficultySuggestions
Dialing does not work. (No dial 
tone)Check that the machine is plugged in and switched on.
Check all line cord connections. Make sure the telephone line cord is plugged into 
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)
Verify that the telephone line and jack are working by connecting a known working 
telephone and telephone line...

98
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your 
machines scanner operation. If the copy quality is not good, clean the scanner. 
(See Cleaning the scanner on page 114.)
Vertical black lines when sending.
(MFC-290C only)If the copy you made shows the same problem, clean the scanner. (See Cleaning 
the scanner on page 114.)
Handling Incoming Calls
DifficultySuggestions
The machine ‘Hears’ a voice as a 
CNG Tone.If Easy Receive is set to On, your machine...

Troubleshooting and Routine Maintenance
99
B
Copying Difficulties
DifficultySuggestions
Cannot make a copy
Make sure that the Copy   key is illuminated. (See Entering Copy mode 
on page 56.)
Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the 
scanner on page 114.)
Poor copy results when using the 
ADF (MFC-290C only)Try using the scanner glass. (See Using the scanner glass on page 17.)
Vertical black line appears in 
copies (MFC-290C...

100
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly.1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup 
Guide.)
„Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB 
cable.
2 Take out the memory...

Troubleshooting and Routine Maintenance
101
B
Dial Tone B
Setting the dial tone to Detection will shorten 
the dial detect pause.
aPress Menu, 0, 5.
bPress aorb to choose Detection or 
No Detection.
Press OK.
cPress Stop/Exit.
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, we recommend that 
you adjust the Equalization for compatibility 
to reduce the modem speed for fax 
operations.
aPress Menu, 2, 0, 2.
bPress...

102
Error and maintenance messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
B&W Print OnlyOne or...

Troubleshooting and Routine Maintenance
103
B
Cannot DetectYou installed a new ink too quickly 
and the machine did not detect it.Take out the new ink cartridge and re-install it 
slowly until it clicks.
If you are not using genuine Brother 
Innobella™ ink the machine may 
not detect the ink cartridge.Use a new Genuine Brother Innobella
® Ink. If the 
error message is not cleared, call Brother 
Customer Service.
An ink cartridge is not installed 
properly.Take out the new ink cartridge and re-install it...

104
DR Mode in UseThe machine is set to Distinctive 
Ring mode. You cannot change the 
Receive Mode from Manual to 
another mode.Set Distinctive Ring to off. (See Turning off 
Distinctive Ring on page 42.)
High TemperatureThe print head is too warm. Allow the machine to cool down.
Hub is Unusable.A Hub or USB Flash memory drive 
with Hub has been connected to the 
USB direct interface.A Hub or USB Flash memory drive with Hub are 
not supported. Unplug the device from the USB 
direct interface.
Init...

Troubleshooting and Routine Maintenance
105
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray.Do one of the following:
„Refill the paper in the paper tray, and then 
press Black Start or Color Start.
„Remove the paper and load it again and then 
press Black Start or Color Start (See 
Loading paper and other print media 
on page 8.)
The Jam Clear Cover is not closed 
properly.Check that the Jam Clear Cover is closed. 
(See Printer jam or paper jam on page 108.)...

106
Replace XX Ink
Cannot PrintOne or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations. While memory is 
available, black & white faxes will 
be stored in the memory. If a 
sending machine has a color fax, 
the machines ‘handshake’ will ask 
that the fax be sent as black & 
white. If the sending machine has 
the ability to convert it, the color fax 
will be stored in the memory as a 
black & white fax.Replace the ink cartridges. (See Replacing...