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Brother Laserprinter Hl 1270n User Guide

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Page 71

CHAPTER 4 TROUBLESHOOTING
4-5
If you see any of these service call indication s, turn off the power switch, wait a few seconds,
then turn it on and try to print again.
If you cannot clear the error and see the same service call indication after  turning on the
printer, consult your dealer or our authorized service representative. Please note the indication
and report the error status and problem by referring to the above table.
2Note
Make sure the front cover is completely closed before requesting a...

Page 72

4-6
Error Messages in the Status Monitor
The Status Monitor will report problems with the printer as defined in the following table.
Take the corrective actions for the error message that is suggested in the Status Monitor
reports.
Error Message Action
COVER OPEN
· Close the front cover of the printer.
NO PAPER or
MISFEED· The paper cassette may be out of paper or not properly
installed.  If it is empty, load a new stack of paper into the
paper cassette.
· If there is paper in the paper cassette, make...

Page 73

CHAPTER 4 TROUBLESHOOTING
4-7
Error Message Action
MEMORY FULL
· Press the panel button to print the data remaining in the
printer.
· Reduce the print resolution or reduce the complexity of your
document.
· Expand the printer memory by adding a commercially
available SIMM.  Refer to “How to add extra Memory” in
Chapter 2.
RESOLUTION ADAPTED
(The printer has printed the
document at a reduced
resolution.)· Reduce the complexity of your document before you print to
prevent automatic reduction of the...

Page 74

4-8
Error Message Printouts
The printer will report problems by printing an error message as defined in the following
table. Take the corrective actions for the error message the Printout reports.
Error Message Action
MEMORY FULL
· Press the panel button to print the data remaining in the
printer.
· Reduce the print resolution or reduce the complexity of your
document.
· Expand the printer memory by adding a commercially
available SIMM.  See “How to add extra Memory” in Chapter
2.
PRINT OVERRUN
· Press...

Page 75

CHAPTER 4 TROUBLESHOOTING
4-9
Paper Handling
First, ensure that you are using paper that meets Brother recommended paper specifications.  See “What kind of
paper can I use” in Chapter 1.
Problem Recommendation
The printer does not load
paper.· If there is paper in the paper cassette, make sure it is straight. If
the paper is curled, you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn the stack over
and put it back into the paper cassette.
· Reduce the amount of...

Page 76

4-10
PAPER JAMS and how to clear them
When a paper jam occurs, the printer notifies you by illuminating the LEDs as shown below.
Ready
Alarm
Paper
Toner
Data
Drum
Fig. 4-3  LED indication caused by a paper jam
 Warning
After you have just used the printer, some internal parts of the printer are extremely
HOT. When you open the front or rear cover of the printer, never touch the shaded
parts shown in the following diagram.
 High temperature High temperature
Front view Rear view
Fig 4-4 Inside the printer 

Page 77

CHAPTER 4 TROUBLESHOOTING
4-11
Clear the jammed paper. See the following instructions or view the paper jam instructional
video on the CD-ROM.
If the jammed paper is removed completely by using these steps, you can close the paper
cassette first, then close the front cover. The printer should resume printing.  If the printer
does not resume printing automatically, press the control panel button.  If the printer still does
not resume printing, please check that all the jammed paper has been removed from...

Page 78

4-12

 
  2.Pull any jammed paper up and out of the printer.
Fig. 4-6  Pull the jammed paper up and out

 
  3.Open the front cover. 

Page 79

CHAPTER 4 TROUBLESHOOTING
4-13

 
  4.Remove the drum unit assembly.  Pull any jammed paper up and out of the printer.  Do not
use additional force to remove the drum unit assembly if you cannot remove it easily.  Instead,
pull the edge of the jammed paper from the paper cassette.
Fig. 4-7  Remove the drum unit assembly
Fig. 4-8  Pull out the jammed paper 

Page 80

4-14
!Caution
To prevent damage to the printer caused by static electricity, do not touch the electrodes
shown below.
Fig. 4-9  Electrodes

 
  5.Open the rear cover and pull the jammed paper out of the fuser unit.
If you have to pull the paper toward the back of the printer, the fuser may get dirty with toner
powder and may result in scattered toner on the next printed page or pages.  Print a few copies
of the test page until the toner scatter on the printed pages stops.
Fig. 4-10  Pull out the...
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