Brother Laserprinter Hl 1270n User Guide

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4-5
If you see any of these service call indication s, turn off the power switch, wait a few seconds,
then turn it on and try to print again.
If you cannot clear the error and see the same service call indication after  turning on the
printer, consult your dealer or our authorized service representative. Please note the indication
and report the error status and problem by referring to the above table.
2Note
Make sure the front cover is completely closed before requesting a Service call. 
						

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Error Messages in the Status Monitor
The Status Monitor will report problems with the printer as defined in the following table.
Take the corrective actions for the error message that is suggested in the Status Monitor
reports.
Error Message Action
COVER OPEN
· Close the front cover of the printer.
NO PAPER or
MISFEED· The paper cassette may be out of paper or not properly
installed.  If it is empty, load a new stack of paper into the
paper cassette.
· If there is paper in the paper cassette, make sure it is straight.
If the paper is curled, straighten it before printing. Sometimes
it is helpful to remove the paper, turn the stack over and place
it back in the paper cassette.
· Reduce the amount of paper in the paper cassette, then try
again.
· Make sure you use paper that meets Brother’s recommended
paper specifications.  See “What kind of paper can I use” in
Chapter 1.
PAPER JAM
· See “PAPER JAMS and how clear them”.
TONER LOW
· Purchase a new toner cartridge and have it ready for when the
Toner Empty status is indicated.
TONER EMPTY
· Refer to “How to replace the Toner cartridge” in Chapter 3 or
view the instructional video on the CD-ROM.
PRINT OVERRUN
· Press the panel button to print the data remaining in the
printer.
· If this does not clear the error, reduce the complexity of your
document or reduce the print resolution.
· Expand the printer memory by adding a commercially
available SIMM.  See “How to add extra Memory” in Chapter
2. Set page protection to ON by using the supplied Windows
driver or RPC program.
· Change the following settings in the supplied Windows driver
and try again.  The best combination of settings below will
vary depending on your document.
Graphics Mode
True Type
TM mode
Use Printer True TypeTM Fonts 
						

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Error Message Action
MEMORY FULL
· Press the panel button to print the data remaining in the
printer.
· Reduce the print resolution or reduce the complexity of your
document.
· Expand the printer memory by adding a commercially
available SIMM.  Refer to “How to add extra Memory” in
Chapter 2.
RESOLUTION ADAPTED
(The printer has printed the
document at a reduced
resolution.)· Reduce the complexity of your document before you print to
prevent automatic reduction of the resolution.
· Expand the printer memory by adding a commercially
available SIMM memory.  Refer to “How to add extra
Memory” in Chapter 2.
FUSER MALFUNCTION
· Turn the power switch off, wait a few seconds and then turn it
on again.
· Leave the printer for 10 minutes with the power on.  If the
error occurs again, consult your dealer.
LASER BD MALFUNCTION
· Turn the power switch off, wait a few seconds and then turn it
on again.  If the error occurs again, consult your dealer.
SCANNER MALFUNCTION
· Turn the power switch off, wait a few seconds and then turn it
on again.  If the error occurs again, consult your dealer.
D-RAM ERROR
· Turn the power switch off, wait a few seconds and then turn it
on again.  If the error occurs again, consult your dealer.
NV-RAM ERROR
· Turn the power switch off, wait a few seconds and then turn it
on again.  If the error occurs again, consult your dealer.
MAIN MOTOR ERROR
· Turn the power switch off, wait a few seconds and then turn it
on again.  If the error occurs again, consult your dealer.
ENGINE INTERFACE ERROR
· Turn the power switch off, wait a few seconds and then turn it
on again.  If the error occurs again, consult your dealer. 
						

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Error Message Printouts
The printer will report problems by printing an error message as defined in the following
table. Take the corrective actions for the error message the Printout reports.
Error Message Action
MEMORY FULL
· Press the panel button to print the data remaining in the
printer.
· Reduce the print resolution or reduce the complexity of your
document.
· Expand the printer memory by adding a commercially
available SIMM.  See “How to add extra Memory” in Chapter
2.
PRINT OVERRUN
· Press the panel button to print the data remaining in the
printer.
· If this does not clear the error, reduce the complexity of your
document or reduce the print resolution.
· Expand the printer memory by adding a commercially
available SIMM.  Refer to “How to add extra Memory” in
Chapter 2. Set page protection to ON by using the supplied
Windows driver or RPC program.
· Change the following settings in the supplied Windows driver
and try again.  The best combination of settings below will
vary depending on your document.
Graphics Mode
True Type
TM mode
Use Printer True TypeTM Fonts
RESOLUTION ADAPTED
(The printer has printed the
document at a reduced
resolution)· Reduce the complexity of your document before you print to
prevent automatic reduction in the resolution.
· Expand the printer memory by adding a commercially
available SIMM.  See “How to add extra Memory” in Chapter
2. 
						

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Paper Handling
First, ensure that you are using paper that meets Brother recommended paper specifications.  See “What kind of
paper can I use” in Chapter 1.
Problem Recommendation
The printer does not load
paper.· If there is paper in the paper cassette, make sure it is straight. If
the paper is curled, you should straighten it before printing.
Sometimes it is helpful to remove the paper, turn the stack over
and put it back into the paper cassette.
· Reduce the amount of paper in the paper cassette, then try again.
· Check that manual feed mode is not selected in the printer
driver.
The printer does not feed paper
from the manual feed slot.· Re-insert the paper firmly, one sheet at a time.
· Make sure the manual feed mode is selected in the printer driver.
The printer will not feed
envelopes.· The printer can feed envelopes from the manual feed slot.  Make
sure your application software is set up correctly to print on the
envelope size you are using.  This is usually done in the page
setup or document setup menu of your software.  See your
software application manual.
A paper jam has occurred.
·  See “PAPER JAMS and how to clear them” below or the paper
jam instructional video on the CD-ROM.
The printer does not print to
the output tray.· Close the rear cover.
The printer does not print on
the specified paper.
(Optional Lower Tray Unit
Only)· Make sure that the cable is connected to the printer
· Make sure that the appropriate printer driver is selected. 
						

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PAPER JAMS and how to clear them
When a paper jam occurs, the printer notifies you by illuminating the LEDs as shown below.
Ready
Alarm
Paper
Toner
Data
Drum
Fig. 4-3  LED indication caused by a paper jam
 Warning
After you have just used the printer, some internal parts of the printer are extremely
HOT. When you open the front or rear cover of the printer, never touch the shaded
parts shown in the following diagram.
 High temperature High temperature
Front view Rear view
Fig 4-4 Inside the printer 
						

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Clear the jammed paper. See the following instructions or view the paper jam instructional
video on the CD-ROM.
If the jammed paper is removed completely by using these steps, you can close the paper
cassette first, then close the front cover. The printer should resume printing.  If the printer
does not resume printing automatically, press the control panel button.  If the printer still does
not resume printing, please check that all the jammed paper has been removed from the
printer.  Then try printing again.
2Note
· If a paper jam occurs when using the lower tray unit, check for correct installation of the
upper paper cassette.
· Always remove all paper from the paper cassette and straighten the stack when new paper
is added.  This helps prevent multiple sheets of paper from feeding through the printer at
once and reduces paper jams.

 
  1.Completely remove the paper cassette from the printer.
Fig. 4-5  Remove the paper cassette 
						

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  2.Pull any jammed paper up and out of the printer.
Fig. 4-6  Pull the jammed paper up and out

 
  3.Open the front cover. 
						

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  4.Remove the drum unit assembly.  Pull any jammed paper up and out of the printer.  Do not
use additional force to remove the drum unit assembly if you cannot remove it easily.  Instead,
pull the edge of the jammed paper from the paper cassette.
Fig. 4-7  Remove the drum unit assembly
Fig. 4-8  Pull out the jammed paper 
						

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!Caution
To prevent damage to the printer caused by static electricity, do not touch the electrodes
shown below.
Fig. 4-9  Electrodes

 
  5.Open the rear cover and pull the jammed paper out of the fuser unit.
If you have to pull the paper toward the back of the printer, the fuser may get dirty with toner
powder and may result in scattered toner on the next printed page or pages.  Print a few copies
of the test page until the toner scatter on the printed pages stops.
Fig. 4-10  Pull out the jammed paper

 
  6.Close the rear cover.

 
  7.Re-install the drum unit assembly and close the front cover.