Brother Hl 5350dnlt User Manual

Troubleshooting
131
7
White Spots on black text 
and graphics at 94 mm 
(3.7 in.) intervals
Black Spots at 94 mm 
(3.7 in.) intervals„If the problem is not solved after printing a few pages, the drum unit may have 
glue from a label stuck on the OPC drum surface.
Clean the drum unit as follows:
7
1) Put the print sample in front of the drum unit, and find the exact position of the 
poor print.
2) Turn the drum unit gear by hand while looking at the surface of the OPC 
drum (1).
3) When you have found the...

Troubleshooting
132
7
Black toner marks across the 
page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum 
unit on page 102.
„The toner cartridge may be damaged. Put in a new toner cartridge. See 
Replacing the toner cartridge on page 95.
„Make sure that you use paper that meets our specifications. See About paper on 
page 6.
„If you use label sheets for laser printers, the glue from the sheets may sometimes 
stick to the OPC drum surface. Clean the drum unit. See Clean the...

Troubleshooting
133
7
Curled or wavy„Check the paper type and quality. High temperatures and high humidity will cause 
paper to curl. See About paper on page 6.
„If you do not use the printer often, the paper may have been in the paper tray too 
long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and 
then rotate the paper 180° in the paper tray.
Wrinkles or creases„Make sure that the paper is loaded properly. See Printing on plain paper, bond 
paper or transparencies from...

Troubleshooting
134
7
Poor Fixing„Open the back cover and make sure that the two blue levers on the left and right 
hand sides are in the up position.
„Choose Improve Toner Fixing mode in the printer driver. See Improve Print 
Output in Advanced tab on page 39 (For Windows
® printer driver), Advanced 
options on page 51 (For BR-Script printer driver for Windows
®) or Print Settings 
on page 58 (For Macintosh). If this selection does not provide enough 
improvement, select Thicker Paper in Media Type...

Troubleshooting135
7
Curled „
Lift up the Face-down Output Tray Support Flap 2 (Support Flap 2) (1).
„ Choose  Reduce Paper Curl  mode in the printer driver. See  Improve Print 
Output  in Advanced tab  on page 39 (For Windows
® printer driver),  Advanced 
options  on page 51 (For BR-Script printer driver for Windows
®) or Print Settings  
on page 58 (For Macintosh).
„ Turn the paper over in the paper tray, and print again (excluding Letterhead 
paper). If the problem remains, slid e the Anti-Curl...

Troubleshooting
136
7
Solving print problems7
ProblemRecommendation
The printer prints unexpectedly 
or it prints garbage data.„Make sure that the printer cable is not too long. We recommend that you use a 
parallel or USB cable that is no longer than 2 meters (6.5 feet).
„Make sure that the printer cable is not damaged or broken.
„If you are using an interface-switching device, remove it. Connect your computer 
directly to your printer, and then try again.
„Make sure that you have chosen the correct...

Troubleshooting
137
7
Network problems (For HL-5350DN and HL-5370DW)7
For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we 
have supplied. Click Documentation on the menu screen.
The Network User’s Guide in HTML format will be installed automatically when you install the driver. Click the 
Start button, All Programs
1, your printer, and then User’s Guide.
You can also view the manuals in PDF format by accessing the Brother Solutions Center...

Troubleshooting
138
7
BR-Script 37
ProblemRecommendation
The print speed slows down. Add optional memory. (See Installing extra memory on page 91.)
The printer cannot print EPS data 
that includes binary.You need the following settings to print EPS data:
1) For Windows Vista
®: Click Start button, Control Panel, Hardware and 
Sound, and then Printers.
For Windows
® XP and Windows Server® 2003/2008: Click Start button, and 
select Printers and Faxes windows.
For Windows
® 2000: Click Start button, and...

139
A
A
AppendixA
Printer specifications0
Engine0
1The printing speed may change depending on the type of document you print.
2Print speed may be slower when the printer is connected by wireless LAN. 
3From standard paper tray.
4If you use the high quality 1200 dpi setting (1200 x 1200 dpi) the print speed will be slower.
AppendixA
ModelHL-5340DHL-5350DNHL-5370DW
TechnologyElectrophotographic
Print speed
12 
(A4 size/ Letter 
size)Standard (A4/Letter)
Up to 30 ppm (A4 size)3, Up to 32 ppm (Letter size)3...

Appendix
140
A
Controller0
1Wireless and wired network cannot be used at the same time.
2See the Network Users Guide locator on the CD-ROM for details on the supported network protocols.
3Brother original Windows® and Macintosh utility for printer and print server management. Install from the supplied CD-ROM.
4Brother original Windows® utility for printer and print server management. Download from http://solutions.brother.com/.
5Server based management utility. Download from...