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Brother Hl 4050cdn User Manual

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    							Troubleshooting
    152
    7
    Jam Rear (paper jam behind the back cover)7
     
    Jam Rear
    HOT SURFA CE 
    After you have just used the printer, some internal parts of the printer will be extremely hot. When you open 
    the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustrations.
     
    If a paper jam occurs behind the face-up output tray, follow these steps:
    aOpen the back cover.    
     
    						
    							Troubleshooting
    153
    7
    b Pull the tabs at the left and right hand sides toward you and fold down the fuser cover (1). 
    cUsing both hands, gently pull the jammed paper out of the fuser unit. 
    HOT SURFA CE 
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the 
    printer to cool down before you touch the internal parts of the printer.
     
     
    1
     
    						
    							Troubleshooting
    154
    7
    d Close the fuser cover (1) and lift the tabs at the left and right hand sides. 
    eFully close the back covers.
    1
     
    						
    							Troubleshooting
    155
    7
    Jam Inside (paper jam inside the printer)7
     
    Jam Inside
    HOT SURFA CE 
    After you have just used the printer, some internal parts of the printer will be extremely hot. When you open 
    the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustrations.
     
    If a paper jam occurs inside the printer, follow these steps:
    aTurn off the printer power switch. Press the front cover release button and then open the front cover.    
     
    						
    							Troubleshooting
    156
    7
    bHold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops. 
    Note
    If you cannot pull the drum unit out, make sure that the front cover is fully open as shown below.
     
     
    cRelease the gray lock lever (1) that is on the left side of the printer. Pull the drum unit completely out 
    using the green handles on the drum unit. 
     
    1
     
    						
    							Troubleshooting
    157
    7
    CAUTION 
    Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.
     
     
     
    We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper 
    underneath it in case you accidentally spill or scatter toner.
      
    To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the 
    illustration.
     
     
    dPull out the jammed paper slowly.  
     
    						
    							Troubleshooting
    158
    7
    ePut the drum unit back in the printer as follows.
    1Make sure that the gray lock lever (1) is in the up position and put the drum unit in the printer. Push 
    down the gray lock lever (1).
     
    Note
    When you put the drum unit in the printer, match the green guides (1) of the drum unit handle to the green 
    arrows (2) on both sides of the machine.
     
     
    2Push the drum unit in until it stops. 
    fClose the front cover.
    11
    2
    1
    2
    1
     
    						
    							Troubleshooting
    159
    7
    Improving the print quality7
    If you have a print quality problem, print a test page first (see Menu tableon page 77). If the printout looks 
    good, the problem is probably not the printer. Check the interface cable or try the printer on another computer.
    This section gives information on the following topics.
    Note
    You can resolve a print quality problem by replacing a toner cartridge with a new one when the toner 
    indicators start blinking or the LCD shows the Toner Life End message.
     
    Examples of poor print qualityRecommendation
    White lines or bands or ribbing 
    across the page
     
    Make sure that the printer is on a solid level surface.
    Make sure that the back cover is closed properly.
    Make sure that the toner cartridges are installed properly.
    Make sure that the drum unit is installed properly.
    Put in a new drum unit. (See Replacing the drum uniton page 105.)
    Colours are light or unclear on the 
    whole page
     
    Make sure that the recommended paper was used.
    Change the paper to freshly unpacked paper.
    Make sure that the back cover is closed properly.
    Shake the toner cartridges gently.
    Wipe the scanner windows with a dry lint free soft cloth. (See Cleaning the 
    inside of the scanner windowson page 123.)
    White streaks or bands down the 
    page
     
    Shake the toner cartridges gently.
    Wipe the scanner windows with a dry lint free soft cloth. (See Cleaning the 
    inside of the scanner windowson page 123.)
    Identify the missing colour and put in a new toner cartridge. (See Replacing a 
    toner cartridgeon page 98.)
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
     
    						
    							Troubleshooting
    160
    7
    Coloured streaks or bands down 
    the page
     
    Replace the toner cartridge that matches the colour of the streak or band. 
    (See Replacing a toner cartridgeon page 98.)
    Clean all four corona wires (one for each colour) inside the drum unit by 
    sliding the green tab. (See Cleaning the corona wireson page 127.)
    Make sure the corona wire cleaners are at their home positions (a).
    Put in a new drum unit. (See Replacing the drum uniton page 105.)
    Coloured lines across the page
     
    Replace the toner cartridge that matches the colour of the line. (See 
    Replacing a toner cartridgeon page 98.)
    Put in a new drum unit. (See Replacing the drum uniton page 105.)
    White spots or hollow print
     
    Change the paper to freshly unpacked paper.
    Make sure that you use paper that meets our specifications. (See About 
    paperon page 6.)
    Make sure that the media type setting in the driver matches the type of paper 
    you are using. (See About paperon page 6.)
    Check the printer’s environment. Conditions such as high humidity can cause 
    white spots or hollow print. (See Positioning the printeron page 5.)
    Completely blank or some colours 
    are missing
     
    Identify the missing colour and make sure that the toner cartridge is installed 
    properly. 
    Put in a new toner cartridge. (See Replacing a toner cartridgeon page 98.)
    Put in a new drum unit. (See Replacing the drum uniton page 105.)
    Examples of poor print qualityRecommendation
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
     
    						
    							Troubleshooting
    161
    7
    Coloured spots at 75mm
     
    If the problem is not solved after printing a few pages, the drum unit may have 
    glue from a label stuck on the drum surface. Clean the drum unit. (See 
    Cleaning the drum uniton page 132.)
    Toner scatter or toner stain
     
    Check the printer’s environment. Conditions such as high humidity and high 
    temperatures may cause this print quality problem. (See Positioning the 
    printeron page 5.)
    Make sure that you use paper that meets our specifications. (See About 
    paperon page 6.)
    Identify the colour causing the problem and put in a new toner cartridge. (See 
    Replacing a toner cartridgeon page 98.)
    If the problem continues, put in a new drum unit. (See Replacing the drum 
    uniton page 105.)
    The colour of your printouts is not 
    what you ex pectedMake sure that the toner cartridges are installed properly.
    Make sure that the drum unit is installed properly.
    Make sure that the belt unit is installed properly.
    Make sure that the waste toner box is installed properly.
    Perform the calibration. (See Calibrationon page 89.)
    Adjust the colour by using the custom setting in the driver and by using the 
    control panel. Colours the printer can print and colours you see on a monitor 
    are different. The printer may not be able to reproduce the colours on your 
    monitor. (See Menu tableon page 77.)
    Make sure that you use paper that meets the printers specifications. (See 
    About paperon page 6.)
    Put in a new drum unit. (See Replacing the drum uniton page 105.)
    Put in a new belt unit. (See Replacing the belt uniton page 111.)
    All one colourPut in a new drum unit. (See Replacing the drum uniton page 105.)
    Examples of poor print qualityRecommendation
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    75 mm
    (2.95 in.)
    75 mm
    (2.95 in.)
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
     
    						
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