Brother HL 2070NR User Manual

Troubleshooting
6 - 10
6
Other problems
For Macintosh® with USB
Improving the print quality
If you have a print quality problem, print a test page first (see  page 3-8). If the printout looks good, the 
problem is probably not the printer. Check the interface cable or try the printer on another PC.
This section provides information on the following topics:
Problem Recommendation
The printer cannot print. There 
was an error writing to LPT1: 
(or BRUSB) for the printer 
error message occurs on your...

Troubleshooting
6 - 11
6
Gray background■Make sure that you use paper that meets the recommended specifications. See 
What kind of paper can I use? on page 1-4
■Check the printer’s environment - high temperatures and high humidity can 
increase the amount of background shading. See Positioning the printer on page 
1-3.
■Use a new toner cartridge. See Replacing the toner cartridge on page 5-3
■Use a new drum unit. See Replacing the drum unit on page 5-8.
Ghost■Make sure you use paper that meets our...

Troubleshooting
6 - 12
6
White Spots on black text and 
graphics at 75 mm 
(3.0 in.) intervals
Black Spots at 75 mm 
(3.0 in.) intervals■If the problem is not solved after printing a few pages, the drum unit may have 
glue from label stock on the OPC drum surface.
Clean the drum unit as follows:
1Position the print sample in front of the drum unit, and find the exact 
position of the poor print.
2Turn the drum unit gear by hand while looking at the surface of the OPC 
drum.
3When you have located the...

Troubleshooting
6 - 13
6
Black toner marks across the 
page■The drum unit may be damaged. Put in a new drum unit. See page 6-12.
■Make sure that you use paper that meets our specifications. See What kind of 
paper can I use? on page 1-4.
 If you use label sheets for laser printers, the glue from the sheets may 
sometimes stick to the OPC drum surface. Clean the drum unit. See page 
6-12. 
 Do not use paper that has clips or staples because they will scratch the 
surface of the drum.
 If the unpacked...

Troubleshooting
6 - 14
6
White lines down the page■Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer 
on page 5-12.
■The toner cartridge may be damaged. Put in a new toner cartridge. See 
Replacing the toner cartridge on page 5-3.
Page skewed■Make sure the paper or other print media is loaded properly in the paper tray and 
that the guides are not too tight or too loose against the paper stack.
■Set the paper guides correctly. See Printing on plain paper, bond paper or...

Troubleshooting
6 - 15
6
Solving print problems
Problem Recommendation
The printer prints unexpectedly 
or it prints garbage data.■Make sure the printer cable is not too long. We recommend you use a parallel 
or USB cable that is less than 2 meters (6.5 feet) in length.
■Make sure that the printer cable is not damaged or broken. 
■If you are using an interface-switching device, remove it. Connect your computer 
directly to your printer, and then try again.
■Check that you have chosen the appropriate...

A
A - 1
AAppendix
Printer specifications
Engine
*1 From paper tray
ModelHL-2030HL-2040HL-2070N
TechnologyElectrophotographic
Print speedUp to 17 ppm (Letter 
size)
Up to 16 ppm (A4 size)Up to 20 ppm (Letter size)
Up to 20 ppm (A4 size)
First print timeLess than 10 sec
*1 
ResolutionWindows
® 95 and 
Windows NT® 4.0N/A HQ1200 
600 dpi
300 dpi
Windows
® 98/Me, 
Windows® 2000/XPHQ1200 
600 dpi
300 dpi
DOS N/A 600 dpi
Mac OS
®HQ1200
600 dpi
300 dpi
Linux 600 dpi
300 dpi
 

Appendix
A - 2
A
Controller
*2 USB is not supported under Windows® 95 or Windows NT®4.0.
*3 Brother original Windows® management utility
*4 Use a standard web browser to manage the device.
*5 Code39, Interleaved 2 of 5, EAN-8, EAN-13, UPC-A, UPC-E, EAN-128, Codabar, FIM (US-PostNet), ISBN, 
Code128
ModelHL-2030HL-2040HL-2070N
ProcessorFujitsu SPARClite 96MHz Fujitsu SPARClite 
133MHz
MemoryStandard 8 MB 16 MB
Option N/A
InterfaceStandard Full-Speed USB 2.0
*2Full-Speed USB 2.0*2, 
IEEE 1284...

Appendix
A - 3
A
Software
Control panel
Paper handling
*6 Instructional animations for problem solving
*7 The Driver Deployment Wizard automates the installation of a printer in a peer-to-peer network.
*8 Calculated with 80 g/m
2 (21 lb) paper
ModelHL-2030HL-2040HL-2070N
Printer driverGDI Driver for Windows
® 
98/Me, Windows® 2000/XPGDI Driver for Windows
® 
95/98/Me, Windows NT® 4.0, 
Windows® 2000/XPPCL Driver for Windows
® 
95/98/Me, Windows NT® 4.0, 
Windows® 2000/XP
N/A Generic PCL Driver for...

Appendix
A - 4
A
Media specifications
Supplies
Dimensions / Weights
*9 Up to 10 sheets
*10 Legal paper is not available in some regions.
*11 Depends on the model and country you bought the printer in.
ModelHL-2030HL-2040HL-2070N
Media typesManual feed slot Plain paper, Bond paper, Recycled paper, Envelope, Labels, and 
Transparencies
Paper tray Plain paper, Bond paper, Recycled paper, and Transparencies
*9
Media weightsManual feed slot 60 to 161 g/m2 (16 to 43 lb)
Paper tray 60 to 105 g/m
2 (16 to 28...