Brother He 1 Manual

							
Troubleshooting79
3
 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
The upper thread 
breaks. There are knots or tangles in the 
thread.
Remove any knots or tangles.
-
The upper thread tension is too 
tight. Loosen the upper th
read tension. page 63
The thread is tangled, for example, 
in the bobbin case. Remove the tangled thread. If the 
thread is tangled in the bobbin case, 
clean the race. 
page 74
The needle is bent or blunt.  Replace the needle. page 28
The needle is incorrectly instal led. Correctly install the needle.
The area around the hole in the 
embroidery foot is scratched, or 
has a burr on it. Replace the embroidery foot.
Contact your dealer or the nearest 
authorized service center.
-
The bobbin case is scratched, or 
has a burr on it. Replace the bobbin case.
Contact your dealer or the nearest 
authorized service center.
-
A bobbin designed specifically for 
this machine is not used. Incorrect bobbins will not work 
properly. Only use a bobbin 
designed specifically for this 
machine.
page 29
Bobbin thread 
does not wind 
neatly on the  bobbin. The thread is not passed through 
the bobbin-winding thread guide 
correctly.
Correctly pass the thread through the 
bobbin-winding thread guide.
page 31
The thread that was pulled out 
was not wound onto the bobbin 
correctly. Wind the thread that was pulled off 
around the bobbin five or six times 
clockwise.
page 32
The lower thread is 
tangled or breaks. The bobbin thread is incorrectly 
installed.
Correctly install the bobbin thread. page 34
The bobbin is scratched or does 
not rotate smoothly, or has a burr 
on it. Replace the bobbin.
-
The thread is tangled. Remove the tangled thread and clean 
the race. page 74
A bobbin designed specifically for 
this machine is not used. Incorrect bobbins will not work 
properly. Only use a bobbin 
designed specifically for this 
machine.
page 29
The thread is 
tangled on the 
wrong side of the  fabric. The upper thread was not 
threaded correctly.
Correct the upper threading. page 38
The thread tension 
is incorrect. The upper thread was not 
threaded correctly. Correct the upper threading.
Make sure that the thread is hanged 
on the thread guide spring which is 
on the left side of the thread guide 
cover. page 38,
page 39
The bobbin thread is incorrectly 
installed. Correctly install the bobbin thread. page 34
SymptomProbable CauseRemedyReference
appendix1  Page 79  Monday, August 18, 2008  8:08 PM 
						

							
80
APPENDIX — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
The thread tension is incorrect. The thread tension is incorrect.
Adjust the tension of the upper thread 
and the bobbin thread. page 63, 
page 64
A bobbin designed specifically for 
this machine is not used. Incorrect bobbins will not work 
properly. Only use a bobbin 
designed specifically for this 
machine.
page 29
The upper thread is 
too tight. The bobbin thread is incorrectly 
installed.
Correctly install the bobbin thread. page 34
Stitches are 
skipped. The upper thread was not 
threaded correctly.
Correct the upper threading. page 38
The needle is bent or blunt. Replace the needle. page 28
The needle is incorrectly installe d. Correctly install the needle. page 28
Dust has accumulated under the 
needle plate or in the bobbin case. Remove the needle plate cover and 
clean the race.
page 74
A high-pitched 
noise is made  while 
embroidering. Dust has accumulated in the 
bobbin case.
Clean the race. page 74
The upper thread was not 
threaded correctly. Correct the upper threading. page 38
The bobbin case is scratched, or 
has a burr on it. Replace the bobbin case.
Contact your dealer or the nearest 
authorized service center.
-
A bobbin designed specifically for 
this machine is not used. Incorrect bobbins will not work 
properly. Only use a bobbin 
designed specifically for this 
machine.
page 29
The thread does 
not pass through  the eye of the  needle. The needle has not been raised to 
the correct position.
Press the needle po
sition button. page 38
The needle is incorrectly installe d. Correctly install the needle. page 28
The stitch is not 
sewn correctly. The thread tension is incorrect.
Adjust the tension of the upper thread 
and the bobbin thread. page 63, 
page 64
The thread is tangled, for example, 
in the bobbin case. Remove the tangle thread. If the 
thread is tangled in the bobbin case, 
clean the race. 
page 74
The needle 
threader lever does  not lower to the 
correct position. The needle has not been raised to 
the correct position.
Press the needle po
sition button. page 38
The lamps do not 
come on. The lamps are damaged.
Contact your dealer or the nearest 
authorized service center.
-
The machine is not turned on . Turn on the machine. page 18
Nothing appears in 
the LCD. The brightness of 
the LCD is either 
too light or too dark. Adjust the brightness of the LCD. page 85
SymptomProbable CauseRemedyReference
appendix1  Page 80  Monday, August 18, 2008  8:08 PM 
						

							
Troubleshooting81
3
 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
Embroidery unit 
does not move. No pattern selected. Select a pattern. page 50
The embroidery unit is not set up 
correctly.
Set the embroidery unit up correctly. page 19
Embroidery not 
neatly done. The fabric is not fully stretched on 
the embroidery frame. The fabric 
is loose.
Stretch the fabric properly on the 
embroidery frame.
page 44
No stabilizer material is attached. Always use stabilizer material for 
embroidery. page 43
The thread is tangled and the 
bobbin case, etc. , is plugged up. Remove the tangled thread. When 
the bobbin case is plugged up, clean 
the race. 
page 74
The thread tension is incorrect. Adjust the tension of the upper thread 
and the bobbin thread. page 63, 
page 64
The upper thread was not 
threaded correctly. Correct the upper threading.
Make sure that the thread is hanged 
on the thread guide spring which is 
on the left side of the thread guide 
cover. page 38,
page 39
The bobbin thread is incorrectly 
installed. Correctly install the bobbin thread. page 34
Objects are placed near the 
carriage or embroidery frame. If the embroidery unit carriage or 
embroidery frame bumps into 
objects, the pattern will be 
misaligned. Do not place objects 
within the range of embroidery frame 
motion.
page 58
Material coming out of the 
embroidery frame is causing 
problems. Stretch the fabric on the frame once 
again so that the material coming out 
of the embroidery frame does not 
cause problems, rotate the pattern 
and embroider.
-
A heavy fabric is being 
embroidered, and the fabric is 
hanging off the table.
If embroidery is done
 with the fabric 
hanging off the tabl e, the embroidery 
unit movement will be impaired. 
Support the fabric while 
embroidering.-
The fabric is catching. It is 
pinched. Stop the machine and set the fabric 
up correctly. -
The carriage was moved while the 
embroidery frame was being 
removed or attached during 
embroidery. If the carriage is moved during the 
process, the pattern may be 
misaligned. Be careful when 
removing or attaching the 
embroidery frame.
-
SymptomProbable CauseRemedyReference
appendix1  Page 81  Monday, August 18, 2008  8:08 PM 
						

							
82
APPENDIX — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
Error messages
When erroneous operations are performed messages and advice on operation will be displayed on the 
LCD. Follow what is displayed. If you press  or do the operation correctly while the error 
message is displayed, the message disappears.
NoError MessageProbable Cause
1 There is a possibility that the data for the selected pattern is corrupted.
2 The start/stop butt
on was pressed at a screen other than the embroidery 
screen.
3 Upper thread broken.
Upper thread not set up correctly.
Upper thread has run out.
CAUTION
Be sure to rethread the machine.
 If you press  (Start/stop button) 
without rethreading the machine, th e thread tension may be wrong or 
the needle may break and cause injury.
4 The machine is deleting a previously 
saved pattern while in embroidery 
edit mode.
5 While embroidering, data is writte
n to the “Removable Disk” in the 
connected computer or data is deleted from the “Removable Disk”.
6 on the LCD was pressed when no card was inserted.
7 The start/stop button or
 thread cutter button was pressed while the 
embroidery foot was raised.
8 The memory is full and the pattern cannot be saved.
appendix1  Page 82  Monday, August 18, 2008  8:08 PM 
						

							
Troubleshooting83
3
 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
9 You pressed the back key or the embroidery key when a pattern was 
selected.
10 You tried to select an embroidery 
pattern or change the layout when 
the needle was down. 
The machine is turned  on while the needle is lowered and the 
embroidery unit is attached.
11 You tried to initialize the embroidery unit with the embroidery foot 
lowered.
12 When 13 or more patterns are in
 “Removable Disk”, a pattern was 
being retrieved.
13 The start/stop button was pressed 
after selecting a pattern which is
saved in the machines memory or  entered from the USB port without
pressing (Retrieve key).
14 The needle position button or thread
 cutter button was pressed while 
the bobbin winder shaft is moved to the right.
15  A pattern is being saved.
16 The start/stop button was pressed when no pattern is selected.
17 Bobbin thread has run out.
Little bobbin thread remains.
NoError MessageProbable Cause
appendix1  Page 83  Monday, August 18, 2008  8:08 PM 
						

							
84
APPENDIX — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
18When the embroidery unit is attached.
19 You tried to set a number of characters that will not fit within the frame.
20 The upper thread has become tangled around the bobbin case, and the 
needle is bent and hitting the needle
 plate, etc., so the machine stops 
(refer to page 78).
21 An Embroidery Memory Card that
 may not compatible with your 
machine has been inserted. 
 Certain licensed designs cannot be read by this machine.
 Designs in an unacceptable card fo rmat cannot be read by this 
machine.
 Design data saved in a hoop size  not compatible with your machine 
has been selected. 
22 You try to retrieve a pattern downloaded as one for a different machine.
23 The start/stop button, 
the embroidery key, or the memory key is 
pressed, but the embroidery  unit is not attached.
The embroidery key was pressed when  the embroidery unit is not 
attached.
24 The bobbin winder is winding the bobbin.
NoError MessageProbable Cause
appendix1  Page 84  Monday, August 18, 2008  8:08 PM 
						

							
Troubleshooting85
3
 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
Adjusting the LCD
If nothing appears in the  LCD when the machine is 
turned on, the brightness of the LCD is either too light 
or too dark. In such a cas e, perform the following 
operation.
aTurn off the machine.
bTurn on the machine while pressing any of the 
operation panel keys except  (Help key).
c  Press   or  .
dTurn off the machine,  then turn it on again.
Operation beep
Each time a key is pressed yo u will hear one beep. If 
an incorrect operation is pe rformed you will hear two 
or four beeps.
■ If a key is pressed (correct operation)
One beep sounds.
■ If an incorrect operation is performed
Two or four beeps sound. ■
If the machine locks up, for example, because 
the thread is tangled
The machine beeps for four seconds and the 
machine automatically stops.
Be sure to check for the cause of the error, and 
correct it before continuing to embroider.
■ Canceling the operation beep
When the machine is purchas ed, it is set to beep 
each time an operation panel key is pressed. This 
setting can be changed so  that the machine does 
not beep.
aTurn on the machine.
X The LCD comes on.
bPress (Setting key) in the operation 
panel.
XThe setting screen appears.
cPress (Next page key) twice.
dPress OFF for the buzzer.
XThe screen for changi ng the beep setting 
appears.
ePress  (Back key).
X The initial screen appears again.
appendix1  Page 85  Monday, August 18, 2008  8:08 PM 
						

							
86
APPENDIX — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
Upgrading Your Machines Software
You can use a computer to download software upgrades for your machine.
Visit our website at http://solutions.brother.com for notification of available updates.
Note
zBe sure to download the upgrade file for this model fr om our web site. An upgrade file for any different 
model cannot be downloaded.
z Refer to the Changing the machine settings (page 23)  for how to check the version of the machine’s 
software.
Memo
zThe embroidery pattern wh ich is saved in the machine will not be deleted if  you upgrade the software.
zWhile the software is being upgraded, the  buzzer will not sound when a key is pressed.
aWhile holding  (Help key) pressed, turn 
on the machine.
XThe following screen appears.
bPlug the USB cable connectors into the 
corresponding USB ports on the computer and 
on the machine.
XThe “Removable Disk” icon appears in “My 
Computer” on the computer.
cCopy the upgrade file  to Removable Disk.
X The message “Connect ed to PC. Do not 
disconnect the USB cable.” appears.
dWhen the screen  shown in step a appears 
again, press  .
X The message “Saving the upgrade file. Do 
not turn main power to OFF.” appears.
eWhen the following scr een appears, upgrading 
is completed.
Note
z If an error occurred, an error message 
appears. At this time,  turn the machine off, 
and then start the procedure again from step 
a.
fDisconnect the USB cable, and turn the 
machine off, then on again.
appendix1  Page 86  Monday, August 18, 2008  8:08 PM 
						

							
Index87
3
 — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
Index
A
accessories ................................................................. 8, 9
adjusting layout
 ............................................................ 61
adjusting thread tension
 ......................................... 63, 64
air vent ......................................................................... 11
appliqué pattern selection
 ............................................. 59
attaching stabilizer material
 .......................................... 43
attributes ....................................................................... 23
B
back key ....................................................................... 13
basic steps for embroidering ......................................... 16
beep
 ............................................................................. 85
bobbin
 .......................................................................... 29
bobbin case removal ..................................................... 74
bobbin cover
 ................................................................ 11
bobbin installation
 ........................................................ 34
bobbin thread tension ................................................... 64
bobbin winder
 .............................................................. 10
bobbin winder seat
 ....................................................... 33
bobbin winding ............................................................ 29
bobbin-winding thread guide
 ................................. 10, 31
buzzer
 .......................................................................... 85
C
care .............................................................................. 74
checking needle
 ............................................................ 27
cleaning bobbin case
 .................................................... 74
cleaning brush ................................................................ 8
cleaning machine surface
 ............................................. 74
connecting character patterns
 ....................................... 65
country thread ................................................ 23, 26, 51
E
embroidering ......................................................... 16, 57
embroidering pattern
 .................................................... 57
embroidery card ........................................................... 55
embroidery card slot
 .............................................. 11, 56
embroidery character selection
 ..................................... 53
embroidery data ............................................................ 69
embroidery foot installation
 .......................................... 76
embroidery frame
 ......................................................... 44
embroidery frame installation ....................................... 47
embroidery frame removal
 ............................................ 48
embroidery key
 ............................................................. 13
embroidery pattern selection ......................................... 50
embroidery pattern types
 .............................................. 50
embroidery set
 ................................................................ 8
embroidery sheet .......................................................... 45
embroidery threads
 ....................................................... 26
embroidery unit connector slot
 ..................................... 10
embroidery unit installation .......................................... 19
embroidery unit removal
 ............................................... 21
error messages
 .............................................................. 82
F
frame pattern selection .................................................. 55
front view
 ..................................................................... 10
H
handle .......................................................................... 11
handwheel
 .................................................................... 11
help key
 ........................................................................ 13
I
installing bobbin ........................................................... 34
L
layout adjustment ......................................................... 61
LCD .............................................................................. 22
LCD button
 ................................................................... 52
LCD messages
 ............................................................... 82
LCD operation
 .............................................................. 22
M
machine surface cleaning ............................................. 74
main power switch
 ....................................................... 11
maintenance ................................................................. 74
manual needle threading
 .............................................. 42
memory key
 .................................................................. 13
N
needle bar thread guide ................................................ 11
needle condition
 ........................................................... 27
needle plate
 .................................................................. 11
needle plate cover ........................................................ 11
needle position button
 .................................................. 12
needle replacement
 ...................................................... 28
needle set ....................................................................... 8
needle threader lever
 .................................................... 10
needle threading
 ........................................................... 37
needles ......................................................................... 27
next page key
 ................................................................ 13
O
operation beep .............................................................. 85
operation buttons ................................................... 10, 12
operation keys
 .............................................................. 13
operation panel
 ...................................................... 10, 13
operation problems ....................................................... 78
operations
 ..................................................................... 25
optional accessories
 ........................................................ 9
P
pattern embroidery ....................................................... 57
0711-0120-C-combo_E.IX.fm  Page 87  Monday, August 18, 2008  8:24 PM 
						

							
88
APPENDIX — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — — 
pattern retrieving .................................................... 70, 71
plug
 .............................................................................. 18
power supply cord
 ........................................................ 18
power supply jack ......................................................... 18
power switch
 ......................................................... 11, 18
presser foot lever
 ........................................................... 10
previous page key ......................................................... 13
Q
quick reference guide ..................................................... 8
R
race .............................................................................. 74
release button
 ............................................................... 21
replacing needle
 ........................................................... 28
resewing ....................................................................... 66
retrieving pattern
 .................................................... 70, 71
S
safety instructions ........................................................... 1
saving patterns .............................................................. 70
seam ripper
 ..................................................................... 8
selecting alphanumeric characters
 ................................ 53
selecting embroidery patterns ....................................... 50
settings key
 ................................................................... 13
solving operation problems
 ........................................... 78
spool cap .......................................................... 8, 30, 38
spool net
 .................................................................. 8, 31
spool of thread
 .............................................................. 37
stabilizer material ......................................................... 43
start/stop button
 ............................................................ 12
stopping embroidering
 .................................................. 67
T
thread cutter ................................................................. 10
thread cutter button
 ...................................................... 12
thread guide
 .................................................... 10, 31, 39
thread guide cover .......................................... 10, 31, 39
thread guide disk
 ................................................... 11, 40
thread spools
 ................................................................ 37
thread take-up lever ............................................... 10, 40
thread tension adjustment
 ...................................... 63, 64
threading
 ...................................................................... 37
threading bobbin .......................................................... 29
threading needle
 ........................................................... 37
threading needle manually
 ............................................ 42
touch panel ................................................................... 13
troubleshooting
 ............................................................. 78
turning machine on/off
 .................................................. 17
U
upgrading ..................................................................... 86
upper thread
 ................................................................. 37
upper thread spool ........................................................ 37
upper thread tension
 ..................................................... 63
upper threading
 ............................................................ 37
USB cable
 ..................................................................... 71
USB port connector ...................................................... 71
W
winding bobbin ............................................................ 29
0711-0120-C-combo_E.book  Page 88   Thursday, July 24, 2008  1:46 PM