Brother DCP J315W User Manual

Routine maintenance33
A
IMPORTANT
• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink 
left in the cartridge.
• DO NOT touch the cartridge insertion  slots. If you do so, the ink may stain your 
skin.
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
• If you mix the colours by installing an ink  cartridge in the wrong position, clean the 
print head...

34
Cleaning the paper pick-up 
rollersA
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and open the Jam Clear 
Cover (1) at the back of the machine.
 
cClean the Paper Pick-up Rollers (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
Make sure the cover is closed correctly.
eRe-connect the power cord.
fSlowly push the paper tray completely 
back into the machine.
Cleaning the print headA
To maintain good print quality, the...

Routine maintenance35
A
Checking the print qualityA
If faded or streaked colours and text appear 
on your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Menu.
bPress  a or  b to choose  
Ink Management .
Press  OK.
cPress  a or  b to choose  Test Print .
Press  OK.
dPress  a or  b to choose 
Print Quality .
Press  OK.
ePress  Colour Start .
The machine begins printing the Print 
Quality Check...

36
Checking the print alignmentA
You may need to adjust the print alignment 
after transporting the machine, if your printed 
text becomes blurred or images become 
faded.
aPress Menu.
bPress  a or  b to choose  
Ink Management .
Press  OK.
cPress  a or  b to choose  Test Print .
Press  OK.
dPress  a or  b to choose  Alignment .
Press  OK.
ePress  Mono Start or  Colour Start.
The machine starts printing the 
Alignment Check Sheet.
fCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most...

37
B
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/...

38
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
An ink cartridge is not installed 
correctly. Take out the ink cartridge and re-install it 
slowly until it clicks. (See Replacing the ink...

Troubleshooting39
B
No File The memory card in the media 
drive does not contain a .JPG 
file. Put the correct memory card into the slot 
again.
No Ink Cartridge An ink cartridge is not installed 
correctly. Take out the ink cartridge and put it in 
again seating it properly. (See 
Replacing 
the ink cartridges  on page 31.)
No Paper Fed The machine is out of paper or 
paper is not correctly loaded in 
the paper tray. Do one of the following:
 Refill the paper in the paper tray, and 
then press Mono...

40
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the electrical 
socket.
bOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
cClose the Jam Clear Cover. 
Make sure the cover is...

Troubleshooting41
B
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine. 
Check both ends of the print carriage.
Note
If the print head is at the right corner as 
shown in the illustration, you cannot move 
it. Re-connect the power cord, then hold 
down...

42
TroubleshootingB
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com/
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. (See the  Quick...