Brother DCP J125 User Manual

Troubleshooting
37
B
Ink Absorber FullThe ink absorber box or flushing 
box is full. These components 
are periodic maintenance items 
that may require replacement 
after a period of time to ensure 
optimum performance from your 
Brother machine. The need to 
replace these items and the time 
period before replacement is 
dependent on the number of 
purges and flushes required to 
clean the ink system. These 
boxes acquire amounts of ink 
during the different purging and 
flushing operations. The number...

38
Media ErrorThe memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card.Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full.The memory card you are using 
already contains 999 files.Your machine can only save to your 
memory card if it contains less than 999 
files. Try deleting unused...

Troubleshooting
39
B
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XXThe machine has a mechanical 
problem.
–OR–
A foreign object such as a paper 
clip or ripped paper is in the 
machine.Open the scanner cover and remove any 
foreign objects and paper scraps inside the 
machine. If the error message continues, 
disconnect the machine from the power for 
several minutes, and then reconnect it.
Wrong Paper SizePaper is not the correct size. Check that the Paper Size setting...

40
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and d to go 
backward.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the AC power 
outlet.
bOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
cClose the Jam Clear Cover. 
Make sure the cover is closed...

Troubleshooting
41
B
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine. 
Check both ends of the print carriage.
Note
If the print head is at the right corner as 
shown in the illustration, you cannot move 
it. Re-connect the power cord, then hold 
down...

42
TroubleshootingB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com/
If you are having difficulty with your...

Troubleshooting
43
B
Poor print quality Check the print quality. (See Checking the print quality in appendix A of the 
Advanced User’s Guide.)
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
(See Printing for Windows
® or Printing and Faxing for Macintosh in the Software 
User’s Guide and Paper Type on page 15.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The...

44
Stains appear on the reverse side 
or at the bottom of the page.Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s 
printer platen of appendix A of the Advanced User’s Guide.)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap. (See Loading paper and other 
print media on page 9.)
The machine prints dense lines on 
the page.Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the...

Troubleshooting
45
B
Copying Difficulties
DifficultySuggestions
Vertical black lines or streaks 
appear in copies.Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the scanner. Clean scanner glass and white plastic above it. (See 
Cleaning the scanner glass in appendix A of the Advanced User’s Guide.)
Copies are blank. Make sure you are loading the document properly. (See How to load documents 
on page 20.)
Fit to Page does not work properly. Make sure the...

46
PhotoCapture Center® Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
 Install MFL-Pro Suite from the Installation CD-ROM. (See the  Quick 
Setup Guide .)
 Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take...