Brother Dcp 365cn User Manual

Troubleshooting and Routine Maintenance63
B
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing Reports on page 20.) and check 
the current Network settings printed in this list. Reconnect the LAN cable to the 
hub to verify that the cabling and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a...

64
Error and Routine Maintenance messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error and maintenance messages are 
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more 
help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
B&W Print Only...

Troubleshooting and Routine Maintenance65
B
Cannot Print
Replace XX InkOne or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations. Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 70.)
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
Clean Unable XX The machine has a mechanical 
problem.
—OR —
A foreign object such as a clip or 
ripped paper is in the machine. Open...

66
No FileThe memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
No Paper Fed The machine is out of paper or 
paper is not properly loaded in the 
paper tray, or the Jam Clean 
Cover is not closed properly. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Mono Start  or 
Colour Start .
„ Remove the paper and load it again 
and then press  Mono Start or 
Colour...

Troubleshooting and Routine Maintenance67
B
Unusable Device 
Please Disconnect 
USB Device.A USB device or USB Flash 
memory drive that is not 
supported has been connected to 
the USB direct interface.
(For more information, visit us at 
http://solutions.brother.com
.)Unplug the device from the USB direct  
interface.
Wrong Paper Size Paper is not the correct size. Check that the Paper Size setting matches 
the size of paper in the tray. Load the 
correct size of paper, and then press 
Mono Start or...

68
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. 
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then close it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dOpen the...

Troubleshooting and Routine Maintenance69
B
fUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover (1) until it locks securely 
in the open position.
Make sure that there is no jammed 
paper left inside the machine. Check 
both ends of the print carriage.  
 
IMPORTANT
• If the paper is jammed under the print head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is at the right corner as  shown...

70
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
Note
For example, when one of the ink 
cartridge is nearly empty, the LCD will 
display Ink low  (name of colour).
You should purchase a replacement 
cartridge in preparation for when the...

Troubleshooting and Routine Maintenance71
B
aOpen the ink cartridge cover.
If one or more ink cartridges have 
reached the end of their life, the LCD 
shows B&W Print Only  or 
Cannot Print .
bPress the lock release lever as shown to 
release the cartridge indicated on the 
LCD. Remove the cartridge from the 
machine.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
dTurn the green knob on the protective 
yellow cap clockwise until it clicks as...

72
fGently push the ink cartridge until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it was a brand new one 
(Did You Change Blck? ). For each 
new cartridge you installed, press  a ( Yes ) 
to automatically reset the ink dot counter 
for that colour. If the ink cartridge you 
installed is not a brand new one, be sure 
to press  b ( No ).
•...