Brother Dcp 357c User Manual

							Safety and Legal
63
A
14 Unplug this product from the power socket and refer all servicing to Brother Authorized Service 
Personnel under the following conditions: 
„When the power cord is damaged or frayed.
„If liquid has been spilled into the product.
„If the product has been exposed to rain or water.
„If the product does not operate normally when the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions. Incorrect 
adjustment of other controls may result in damage and will often require extensive work by 
a qualified technician to restore the product to normal operation.
„If the product has been dropped or the casing has been damaged.
„If the product exhibits a distinct change in performance, indicating a need for service.
15 To protect your product against power surges, we recommend the use of a power protection 
device (Surge Protector).
16 To reduce the risk of fire, electric shock and injury to people, note the following:
„DO NOT use this product near appliances that use water, a swimming pool, or in a wet 
basement.
„DO NOT use the machine during an electrical storm (there is the remote possibility of an 
electrical shock) or to report a gas leak in the vicinity of the leak.
IMPORTANT - For your safetyA
To ensure safe operation, the supplied three-pin plug must be inserted only into a standard three-
pin electrical socket that is effectively grounded through the normal household wiring.
The fact that the equipment operates satisfactorily does not imply that the power is grounded and 
that the installation is completely safe. For your safety, if in any doubt about the effective 
grounding of the power, consult a qualified electrician.
Wiring information (for U.K. only)A
Important
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same 
rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover.
Warning - This machine must be earthed.
The wires in the mains lead are coloured in line with the following code:
„Green and Yellow: Earth
„Blue: Neutral
„Brown: Live
If in any doubt, call a qualified electrician.
 
						

							64
LAN connection (DCP-560CN only)A
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
Radio interferenceA
This product complies with EN55022 (CISPR Publication 22)/class B. When connecting the 
machine to a computer, ensure that you use a USB cable which does not exceed 2.0 metres in 
length.
EU Directive 2002/96/EC and EN50419A
 
This equipment is marked with the above recycling symbol. It means that at the end of the life of 
the equipment, you must dispose of it separately at an appropriate collection point, and not place 
it in the normal domestic unsorted waste stream. This will benefit the environment for all. 
(European Union only)
European 
Union Only
 
						

							Safety and Legal
65
A
Legal limitations for copyingA
It is an offence to make reproductions of certain items or documents with the intent to commit 
fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you 
check with relevant legal authorities if in doubt about a particular item or document.
The following are examples of documents which may not be copied:
„Money
„Bonds or other certificates of indebtedness
„Certificates of Deposit
„Armed Forces Service or Draft papers.
„Passports
„Postage Stamps (cancelled or uncancelled)
„Immigration Papers
„Welfare documents
„Cheques or Drafts drawn by Governmental Agencies
„Identification Documents, badges or insignias
„Licences and Certificates of Title to motor vehicles
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair 
dealing’. Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
 
						

							66
Trademarks
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2007 Brother Industries, Ltd. All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft in the U.S. and other countries.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United 
States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co. Ltd., SanDisk Corporation and 
Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
PictBridge is a trademark.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide, the Software Users 
Guide and the Network User’s Guide (DCP-560CN only) are registered trademarks of their 
respective companies.
 
						

							67
B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable on both the machine and your computer. 
(See the Quick Setup Guide.)
Make sure the machine is plugged in and not turned off.
One or more ink cartridges are empty. 
(See Replacing the ink cartridgeson page 76.)
Check to see if the LCD is showing an error message. 
(See Error messageson page 71.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes. 
Right-click and choose Brother DCP-XXXX (where XXXX is your model name), 
and make sure that Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See Checking the print qualityon page 81.) 
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
(See Printing for Windows®
 or Printing and Faxing for Macintosh®
 in the Software 
Users Guide on the CD
-ROM.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„The expiration date written on the cartridge package has passed. 
(Cartridges stay usable for up to two years if kept in their original packaging.)
„The ink cartridge was in your machine over six months.
„The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other 
mediaon page 12.) 
The recommended environment for your machine is between 20° C to 33° C.
White horizontal lines appear in text 
or graphics.Clean the print head. (See Cleaning the print headon page 81.)
Try using the recommended types of paper. (See Acceptable paper and other 
mediaon page 12.) 
If you want to print on Photo L or 10 × 15 cm  paper, make sure you use the photo 
paper tray. (See Loading photo paperon page 20.)
The machine prints blank pages. Clean the print head. (See Cleaning the print headon page 81.)
 
						

							68
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignmenton page 82.)
Printed  text  or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide 
is adjusted correctly. (See Loading paper and other mediaon page 16.) 
Make sure the Jam Clear Cover is set properly.
Smudged stain at the top center of 
the printed page.Make sure the paper is not too thick or curled. (See Acceptable paper and other 
mediaon page 12.) 
Printing appears dirty or ink seems 
to run.Make sure you are using the recommended types of paper. (See Acceptable 
paper and other mediaon page 12.) Dont handle the paper until the ink is dry.
Stains appear on the reverse side 
or at the bottom of the page.Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer 
platenon page 80.)
Make sure you are using the paper support flap. (See Loading paper and other 
mediaon page 16.)
The machine prints dense lines on 
the page.Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Basic tab, click Settings, and uncheck Bi-Directional 
Printing.
Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click the Settings, and make sure you uncheck Colour 
Enhancement.
Turn the borderless feature off. Borderless printing is slower than normal printing. 
(See Printing for Windows®
 or Printing and Faxing for Macintosh®
 in the Software 
Users Guide on the CD
-ROM.)
Colour Enhancement is not 
working properly.If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Machine feeds  multiple  pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and 
other mediaon page 16.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly.Make sure you are using the paper support flap. (See Loading paper and other 
mediaon page 16.)
Printed pages refeed and cause a 
paper jam.Make sure you pull out the paper support until it clicks.
Machine does not print from Paint 
Brush.Try setting the Display setting to 
‘256 colours.’
Machine does not print from Adobe 
Illustrator.Try to reduce the print resolution. (See Printing for Windows®
 or Printing and 
Faxing for Macintosh®
 in the Software Users Guide on the CD
-ROM.)
The machine cannot print full pages 
of a document.
Out of Memory message occurs.Reduce the printing resolution. (See Printing for Windows
® or Printing and Faxing 
for Macintosh® in the Software User’s Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application software.
Printing (continued)
DifficultySuggestions
 
						

							Troubleshooting and Routine Maintenance
69
B
Copying Difficulties
DifficultySuggestions
Vertical streaks appear on copies. If you see vertical streaks on copies, clean the scanner. (See Cleaning the 
scanneron page 79.)
Poor copy results when using the 
ADF (DCP-560CN only)Try using the scanner glass. (See Using the scanner glasson page 11.)
Vertical black line appears in 
copies. (DCP-560CN only)Black vertical lines on copies are typically caused by dirt or correction fluid on the 
glass strip. Clean the glass strip. (See Cleaning the scanneron page 79.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan.Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to 
choose the Brother TWAIN/WIA driver.
Poor scanning results when using 
the ADF. (DCP-560CN only)Try using the scanner glass. (See Using the scanner glasson page 11.)
Software Difficulties
DifficultySuggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio. To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. To install FaceFilter Studio see the 
Quick Setup Guide.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned On and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
 
						

							70
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
properly.1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„
Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide.)
„Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB 
cable.
2 Take out the memory card or USB Flash memory drive and put it back in 
again.
3 If you have tried ‘Eject’ from within Windows
®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB 
Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn 
them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon. Make sure that you have correctly inserted the memory card or USB Flash 
memory drive. 
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode. 
Print a Network Configuration list (see Printing Reportson page 9) and check the 
current Network settings printed in this list. Reconnect the LAN cable to the hub to 
verify that the cabling and network connections are good. If possible, try 
connecting the machine to a different port on your hub using a different cable. If 
the connections are good, the machine shows LAN Active for 2 seconds.
 (If you are having Network problems, see the Network User’s Guide on the 
CD
-ROM for more information.) 
The network scanning feature does 
not work.(For Windows
® users only) Firewall settings on your PC may be rejecting the 
necessary network connection. Follow the instructions below to configure the 
Firewall. If you are using personal Firewall software, see the User’s Guide for your 
software or contact the software manufacturer.
For Windows
® XP SP2 and Windows Vista™ users, see Firewall settings in the 
Software User’s Guide on the CD-ROM.
For Windows
® XP SP1 user’s, please visit the Brother Solutions Center.
Your computer cannot find your 
machine.
Firewall settings on you PC may be rejecting the necessary network connection. 
For details, see the instruction above.

Re-select your machine in the Device Selector application located in Macintosh 
HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model of 
ControlCenter2.
 
						

							Troubleshooting and Routine Maintenance
71
B
Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
Cover is Open.The scanner cover is not closed 
completely.Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed.Firmly close the ink cartridge cover until it 
clicks.
Data RemainingPrint data is left in the machines 
memory.Re-start printing from your computer.
Print data is left in the machines 
memory. The USB cable was 
unplugged while the computer 
was sending the data to the 
machine.Press Stop/Exit. The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Document JamThe document was not inserted 
or fed properly, or the document 
scanned from the ADF was too 
long.See Using the ADF (DCP-560CN 
only)on page 10.
See Document jam (DCP-560CN 
only)on page 73.
High TemperatureThe print head is too warm. Allow the machine to cool down.
Hub is Unusable.A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface.A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long.The proportions of your photo 
are irregular so effects could not 
be added.Choose a regularly proportioned image.
Image Too Small.The size of your photo is too 
small to trim.Choose a larger image.
Ink EmptyOne or more of the ink cartridges 
is empty. The machine will stop 
all print operations.Replace the empty ink cartridges. 
(See Replacing the ink 
cartridgeson page 76.)
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Media ErrorThe memory card is either 
corrupted, improperly formatted, 
or there is a problem with the 
memory card.Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
 
						

							72
Media is Full.The memory card or USB Flash 
memory drive you are using 
already contains 999 files.Your machine can only save to your 
memory card or USB Flash memory drive 
if it contains less than 999 files. Try 
deleting unused files to free some space 
and try again.
Near EmptyOne or more of the ink cartridges 
are running out of ink. Order a new ink cartridge. 
No CartridgeAn ink cartridge is not installed 
properly.Take out the ink cartridge and put it in 
again seating it properly. (See Replacing 
the ink cartridgeson page 76.)
No FileThe memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file.Put the correct memory card or USB Flash 
memory drive into the slot again.
No Paper FedThe machine is out of paper or 
paper is not properly loaded in 
the paper tray.Do one of the following:
„Refill the paper in the paper tray, and 
then press Mono Start or 
Colour Start.
„Remove the paper and load it again 
and then press Mono Start or 
Colour Start.
The paper is jammed in the 
machine.See Printer jam or paper jamon page 74.
Out of MemoryThe machines memory is full.Copy operation in progress
Press Stop/Exit and wait until the other 
operations in progress finish and then try 
again.
Printing operation in progress
Reduce print resolution. (For details, see 
Printing for Windows
® or Printing and 
Faxing for Macintosh® in the Software 
Users Guide on the CD-ROM.)
The memory card or USB Flash 
memory drive you are using does 
not have enough free space to 
scan the documents.Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper JamPaper is jammed in the machine. Remove the Jam Clear Cover (at the back 
of the machine) and pull out the jammed 
paper. See Printer jam or paper 
jamon page 74.
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XXThe machine has a mechanical 
problem.Disconnect the machine from the power for 
several minutes, then reconnect it.
Error MessageCauseAction