Brother Dcp 350c User Manual

Troubleshooting and Routine Maintenance
73
B
Changing LCD languageB
You can change the LCD language.
aPress Menu.
bPress a or b to choose 
Initial Setup.
Press OK.
cPress a or b to choose 
Local Language.
Press OK.
dPress a or b to choose your language.
Press OK.
ePress Stop/Exit.
Error animationB
Error animation displays step-by-step 
instructions when paper gets jammed or ink 
cartridges become empty. You can read the 
steps at your own pace by pressing c to see 
the next step and d to go backward. If...

74
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the left. 
dClose the document cover.
ePress Stop/Exit.
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1). 
„If you cannot remove the jammed 
paper from the front, or...

Troubleshooting and Routine Maintenance
75
B
dPut the Jam Clear Cover back on.
Make sure the cover is set properly.
 
eLift the scanner cover (1) from the front 
side of the machine until it locks 
securely into the open position.
Make sure that there is no jammed 
paper left inside the machine. Check 
both ends of the print carriage.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
fLift the scanner...

76
Routine maintenanceB
Replacing the ink cartridgesB
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you...

Troubleshooting and Routine Maintenance
77
B
Improper Setup 
DO NOT touch the area shown in the 
illustration below.
 
 
Note
If the protective yellow caps come off 
when you open the bag, the cartridge will 
not be damaged.
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
fLift the lock release lever and push it 
until it clicks, and then close the ink 
cartridge cover.
 
gThe machine will automatically reset the 
ink dot counter....

78
CAUTION 
DO NOT take out ink cartridges if you do 
not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink left 
in the cartridge.
  DO NOT touch the cartridge insertion slots. 
If you do so, the ink may stain your skin.
  If ink stains your skin or clothing, wash with 
soap or detergent at once. 
  If you mix the colours by installing an ink 
cartridge in the wrong position, clean the 
print head several times after correcting the...

Troubleshooting and Routine Maintenance
79
B
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
put the paper tray firmly back in the 
machine.
Cleaning the scannerB
aLift the document cover (1). Clean the 
scanner glass (2) and the white plastic 
(3) with a soft lint-free cloth moistened 
with a non-flammable glass cleaner.
 
b(DCP-560CN only) In the ADF unit, 
clean  the white bar (1) and the glass 
strip (2) with a lint-free...

80
Cleaning the machine printer 
platenB
WARNING 
Unplug the machine from the electrical 
socket before cleaning the printer platen 
(1).
 
aUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position.
bClean the machine printer platen (1) and 
the area around it, wiping off any 
scattered ink with a soft, dry, lint-free 
cloth.
 
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine....

Troubleshooting and Routine Maintenance
81
B
dPut the Jam Clear Cover back on.
Make sure the cover is set properly.
eRe-connect the power cord.
fSlowly push the paper tray completely 
back into the machine.
Cleaning the print headB
To maintain print quality, the machine will 
automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics on...

82
jPress Stop/Exit.
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
colour. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call your Brother dealer.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the...