Brother DCP 197C User Manual

							
Troubleshooting and Routine Maintenance73
B
Cleaning the outside of the 
machineB
IMPORTANT
• Use neutral detergents. Cleaning with 
volatile liquids such as thinner or benzine 
will damage the outside surface of the 
machine.
• DO NOT use cleaning materials that  contain ammonia.
• DO NOT use isopropyl alcohol to remove  dirt from the control panel. It may crack the 
panel.
 
Clean the outside of the machine as 
follows:
aPull the paper tray (1) completely out of 
the machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cLift the output paper tray cover and 
remove anything that is stuck inside the 
paper tray.
dWipe the inside and outside of the paper 
tray with a soft cloth to remove dust.
 
eClose the output paper tray cover and 
slowly push the paper tray completely 
into the machine.
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Cleaning the scanner glassB
aLift the document cover (1). Clean the 
scanner glass (2) and white plastic (3) 
with a soft lint-free cloth moistened with 
a non-flammable glass cleaner.
 
Cleaning the machine’s 
printer platenB
CAUTION 
Be sure to unplug the machine from the 
electrical socket before cleaning the printer 
platen (1).
 
aLift the scanner cover until it locks 
securely into the open position.
bClean the machine’s printer platen (1) 
and the area around it, wiping off any 
scattered ink with a soft, dry, lint-free 
cloth.
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Troubleshooting and Routine Maintenance75
B
Cleaning the paper pick-up 
rollersB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and open the Jam Clear 
Cover (1) at the back of the machine.
 
cClean the Paper Pick-up Roller (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
Make sure the cover is closed correctly.
ePut the paper tray firmly back in the 
machine.
fRe-connect the power cord.
Cleaning the print headB
To maintain good print quality, the machine 
will automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line or blank text in the text or 
graphics on your printed pages. You can 
clean Black only, three colours at a time 
(Cyan/Yellow/Magenta), or all four colours at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
aPress 
Ink Management .
bPress a or  b to choose  Cleaning.
Press  OK.
cPress  a or  b to choose  Black, Color  or 
All .
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, try 
installing a new Genuine Brother Original 
Innobella™ ink cartridge for each problem 
colour. Try cleaning the print head again 
up to five more times. If the print has not 
improved call your Brother dealer.
 
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Checking the print qualityB
If faded or streaked colours and text appear 
on your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Ink Management .
bPress a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose 
Print Quality .
Press  OK.
dPress  Colour Start .
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four colour 
blocks on the sheet.
fThe LCD asks you if the quality of the 
four colours are OK.
 
Is Quality OK?
 
a Yes bNo
gDo one of the following:
„ If all lines are clear and visible, press 
a to choose  Yes, and go to step k.
„ If you can see missing short lines as 
shown below, press  b to choose  No.
hThe LCD asks you if the print quality is 
OK for black and three colours.
 
Black OK?
 
aYes bNo
Press  a ( Yes ) or b ( No ).
iThe LCD asks you if you want to start 
cleaning.
 
Start Cleaning?
 
aYes bNo
Press  a ( Yes ).
The machine starts cleaning the print 
head.
jAfter cleaning is finished, press 
Colour Start .
The machine starts printing the Print 
Quality Check Sheet again and then 
return to step e. 
kPress  Stop/Exit .
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
colour. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call your Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
Note
 
OK Poor
    
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
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Troubleshooting and Routine Maintenance77
B
Checking the print alignmentB
You may need to adjust the print alignment 
after transporting the machine, if your printed 
text becomes blurred or images become 
faded.
aPress Ink Management .
bPress a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose  Alignment .
Press  OK.
dPress  Mono Start  or Colour Start .
The machine starts printing the 
Alignment Check Sheet.
 
Is Alignment OK?
 
a Yes bNo
eCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
„ If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press  a ( Yes ) to 
finish Alignment Check, and go to 
step h.
„ If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press  b ( No ) to choose it.
fFor 600 dpi, press  a or  b to select the 
number of the test print that most closely 
matches the number 0 sample (1-8).
 
600dpi Adjust
 
Select Best #5
Press  OK.
gFor 1200 dpi, press  a or  b to select the 
number of the test print that most closely 
matches the number 0 sample (1-8).
 
1200dpi Adjust
 
Select Best #5
Press  OK.
hPress  Stop/Exit .
Checking the ink volumeB
You can check the ink that is left in the 
cartridge.
aPress Ink Management .
bPress a or  b to choose  Ink Volume .
Press  OK.
The LCD shows the ink volume.
 
BK:- ooooonn +e
cPress  a or  b to choose the colour you 
want to check.
dPress  Stop/Exit .
Note
You can check the ink volume from your 
computer. (See  Printing for Windows
® or 
Printing and Faxing  for Macintosh in the 
Software User’s Guide  on the CD-ROM.)
 
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Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
b(DCP-193C, DCP-195C and DCP-197C)
Press  a or  b to choose 
4.Machine Info.
Press  OK.
(DCP-365CN, DCP-373CW, 
DCP-375CW and DCP-377CW)
Press  a or  b to choose 
5.Machine Info.
Press  OK.
cPress  a or  b to choose  1.Serial No.
Press  OK.
 
XXXXXXXXX
dPress  Stop/Exit .
Reset functionsB
The following reset functions are available:
1Network  
(DCP-365CN, DCP-373CW, DCP-375CW 
and DCP-377CW only)
You can reset the print server back to its 
default factory settings such as the 
password and IP address information.
2 All Settings
You can reset all the machine settings 
back to the settings that were set at the 
factory.
Brother strongly recommends you use this 
operation when you dispose of the 
machine.
Note
Unplug the interface cable before you 
choose  Network  or All Settings .
 
How to reset the machineB
aPress Menu.
bPress   a or  b to choose 
0.Initial Setup .
Press  OK.
cPress  a or  b to choose  4.Reset.
Press  OK.
d(DCP-365CN, DCP-373CW, 
DCP-375CW and DCP-377CW only)
Press  a or  b to choose the reset function 
you want to use.
Press  OK.
ePress  a or  b to choose  aReset  or 
b Exit .
fPress  a to confirm.
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Troubleshooting and Routine Maintenance79
B
Packing and shipping 
the machine
B
When you transport the machine, use the 
packing materials that came with your 
machine. Follow the instructions below to 
properly pack your machine. Damage caused 
to your machine during transit is not covered 
by your warranty.
IMPORTANT
It is important to allow the machine to 
‘park’ the print head after a print job. Listen 
carefully to the machine before 
unplugging it to make sure that all 
mechanical noise has stopped. Not 
allowing the machine to finish this parking 
process may lead to print problems and 
possible damage to the print head.
 
aOpen the ink cartridge cover.
bPress the lock release lever to release 
the ink cartridge and take out all the ink 
cartridges. (See Replacing the ink 
cartridges  on page 70.)
cInstall the green protective part and then 
close the ink cartridge cover.
 
IMPORTANT
• Make sure that the plastic tabs on both 
sides of the green protective part (1) have 
securely clicked into place (2).
• If you are not able to find the green  protective part, DO NOT remove the ink 
cartridges before shipping. It is essential 
that the machine be shipped with either 
the green protective part or the ink 
cartridges in position. Shipping without 
them will cause damage to your machine 
and may void your warranty. When 
travelling with the ink cartridges still in the 
machine please keep the machine upright 
as this will protect the machine from 
leakage.
 
dUnplug the machine from the electrical 
socket.
eUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position. Then unplug the 
interface cable from the machine, if it is 
connected.
   
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fLift the scanner cover ( ) to release the 
lock. Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ).
 
gWrap the machine in the bag. 
hPack the machine and the printed 
materials in the original carton with the 
original packing material as shown 
below. Do not pack the used ink 
cartridges in the carton.
 
iClose the carton and tape it shut.
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C
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu tableC
You can program your machine by using the 
menu table that begins on page 83. These 
pages list the menu selections and options.
Memory storage C
Your menu settings are stored permanently, 
and in the event of a power failure will not be 
lost. Temporary settings (for example, 
Contrast) will be lost.
Menu keysC
Menu and FeaturesC
 
 
Access the menu.
 Scroll through the current menu 
level.
 Go to the next menu level.
Accept an option.
 Exit the menu or stop the current 
operation.
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To access the menu mode:
aPress Menu.
bChoose an option.
You can scroll more quickly through 
each menu level by pressing  a or  b for 
the direction you want.
 
1.Copy
 
2.PhotoCapture
 
3.Network
 
4.Print Reports
 
5.Machine Info.
 
0.Initial Setup
cPress  OK when that option appears on 
the LCD.
The LCD will then show the next menu 
level.
dPress  a or  b to scroll to your next menu 
selection.
ePress  OK.
When you finish setting an option, the 
LCD shows  Accepted.
fPress Stop/Exit .
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