Brother DCP 165C User Manual

							
Troubleshooting and Routine Maintenance73
B
Cleaning the paper pick-up 
rollerB
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and open the Jam Clear Cover 
(1) at the back of the machine.
 
cClean the Paper Pick-up Roller (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
Make sure the cover is closed correctly.
ePut the paper tray firmly back in the 
machine.
fRe-connect the power cord.
Cleaning the print headB
To maintain print quality, the machine will 
automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line or blank text in the text or 
graphics on your printed pages. You can 
clean Black only, three colours at a time 
(Cyan/Yellow/Magenta), or all four colours at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
aPress 
Ink Management .
bPress a or  b to choose  Cleaning.
Press  OK.
cPress  a or  b to choose  Black, Color  or 
All .
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, try 
installing a new Genuine Brother Brand 
Replacement cartridge for each problem 
colour. Try cleaning the print head again 
up to five more times. If the print has not 
improved call your Brother dealer.
 
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Checking the print qualityB
If faded or streaked colours and text appear 
on your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress Ink Management .
bPress a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose 
Print Quality .
Press  OK.
dPress  Colour Start .
The machine begins printing the Print 
Quality Check Sheet.
eCheck the quality of the four colour 
blocks on the sheet.
fThe LCD asks you if the quality of the 
four colours are ok.
 
Is Quality OK?
 
a Yes bNo
gDo one of the following:
„ If all lines are clear and visible, press 
a to choose  Yes, and go to step k.
„ If you can see missing short lines as 
shown below, press  b to choose  No.
hThe LCD asks you if the print quality is 
OK for black and three colours.
 
Black OK?
 
aYes bNo
Press  a ( Yes ) or b ( No ).
iThe LCD asks you if you want to start 
cleaning.
 
Start Cleaning?
 
aYes bNo
Press  a ( Yes ).
The machine starts cleaning the print 
head.
jAfter cleaning is finished, press 
Colour Start .
The machine starts printing the Print 
Quality Check Sheet again and then 
return to step e. 
kPress  Stop/Exit .
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
colour. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call your Brother dealer.
CAUTION 
DO NOT touch the print head. Touching the 
print head may cause permanent damage 
and may void the print heads warranty.
 
Note
 
OK Poor
    
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
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Troubleshooting and Routine Maintenance75
B
Checking the print alignmentB
You may need to adjust the print alignment 
after transporting the machine, if your printed 
text becomes blurred or images become 
faded.
aPress Ink Management .
bPress a or  b to choose  Test Print .
Press  OK.
cPress  a or  b to choose  Alignment .
Press  OK.
dPress  Mono Start  or Colour Start .
The machine starts printing the 
Alignment Check Sheet.
 
Is Alignment OK?
 
a Yes bNo
eCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
„ If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press  a ( Yes ) to 
finish Alignment Check, and go to 
step h.
„ If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press  b ( No ) to choose it.
fFor 600 dpi, press  a or  b to select the 
number of the test print that most closely 
matches the number 0 sample (1-8).
 
600dpi Adjust
 
Select Best #5
Press  OK.
gFor 1200 dpi, press  a or  b to select the 
number of the test print that most closely 
matches the number 0 sample (1-8).
 
1200dpi Adjust
 
Select Best #5
Press  OK.
hPress  Stop/Exit .
Checking the ink volumeB
You can check the ink that is left in the 
cartridge.
aPress Ink Management .
bPress a or  b to choose  Ink Volume .
Press  OK.
The LCD shows the ink volume.
 
BK:- ooooonn + e
cPress  a or  b to choose the colour you 
want to check.
dPress  Stop/Exit .
Note
You can check the ink volume from your 
computer. (See  Printing for Windows
® or 
Printing and Faxing  for Macintosh
® in the 
Software Users Guide on the CD-ROM.)
 
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Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  a or  b to choose 
4.Machine Info.
Press  OK.
cPress  a or  b to choose  1.Serial No.
Press  OK.
 
XXXXXXX
dPress  Stop/Exit .
Packing and shipping 
the machine
B
When you transport the machine, use the 
packing materials that came with your 
machine. Follow the instructions below to 
properly pack your machine. Damage caused 
to your machine during transit is not covered 
by your warranty.
CAUTION 
It is important to allow the machine to ‘park’ 
the print head after a print job. Listen 
carefully to the machine before unplugging 
it to make sure that all mechanical noise 
has stopped. Not allowing the machine to 
finish this parking process may lead to print 
problems and possible damage to the print 
head.
 
aOpen the ink cartridge cover.
bPress the lock release lever to release 
the ink cartridge and take out all the ink 
cartridges. (See  Replacing the ink 
cartridges  on page 69.)
cInstall the light-green protective part and 
then close the ink cartridge cover.
 
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Troubleshooting and Routine Maintenance77
B
CAUTION 
Make sure that the plastic tabs on both 
sides of the green protective part (1) have 
securely clicked into place (2).
  
If you are not able to find the green 
protective part, DO NOT remove the ink 
cartridges before shipping. It is essential 
that the machine be shipped with either the 
green protective part or the ink cartridges in 
position. Shipping without them will cause 
damage to your machine and may void your 
warranty.
 
dUnplug the machine from the electrical 
socket.
eUsing both hands, use the plastic tabs 
on both sides of the machine to lift the 
scanner cover until it locks securely into 
the open position. Then unplug the 
interface cable from the machine, if it is 
connected.
fLift the scanner cover (1) to release the 
lock. Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
gWrap the machine in the bag and put it 
in the original carton with the original 
packing material.
 
 
 
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hPack the printed materials in the original 
carton as shown below. Do not pack the 
used ink cartridges in the carton.
 
iClose the carton and tape it shut. 
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79
C
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu tableC
You can program your machine by using the 
menu table that begins on page 81. These 
pages list the menu selections and options.
Menu keysC
Menu and FeaturesC
 
 
Access the menu.
 Scroll through the current menu 
level.
 Go to the next menu level.
Accept an option.
 Exit the menu.
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To access the menu mode:
aPress Menu.
bChoose an option.
You can scroll more quickly through 
each menu level by pressing  a or  b for 
the direction you want.
 
1.Copy
 
2.PhotoCapture
 
3.Print Reports
 
4.Machine Info.
 
0.Initial Setup
cPress  OK when that option appears on 
the LCD.
The LCD will then show the next menu 
level.
dPress  a or  b to scroll to your next menu 
selection.
ePress  OK.
When you finish setting an option, the 
LCD shows  Accepted.
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Menu and Features81
C
Menu TableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit
             
Main Menu Submenu Menu Selections Options Descriptions Page
1.Copy 1.Paper Type —Plain Paper*
Inkjet Paper
Brother BP71
Other Glossy
Transparency Sets the type of paper in 
the paper tray.
27
2.Paper Size — Letter
Legal
A4*
A5
10x15cm Sets the size of the paper 
in the paper tray.
27
3.Quality — Best
Normal*
Fast Chooses the copy 
resolution for your type of 
document.
23
4.Brightness — -nnnno +
- nnnon +
- nnonn +*
- nonnn +
- onnnn + Adjusts the brightness for 
copies.
26
5.Contrast — -nnnno +
- nnnon +
- nnonn +*
- nonnn +
- onnnn + Adjusts the contrast for 
copies.
26
 The factory settings are shown in Bold with an asterisk.
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2.PhotoCapture1.Print Quality—Normal
Photo* Selects the print quality. 36
2.Paper Type — Plain Paper
Inkjet Paper
Brother BP71
Other Glossy*Selects the paper type. 36
3.Paper Size — Letter
A4
10x15cm*
13x18cm Selects the paper size. 36
4.Print Size — 8 x 10cm
9 x 13cm
10x15cm
13x18cm
15 x 20cm
Max. Size*Selects the print size. 
(Appears when A4 or 
Letter is selected in the 
Paper Size menu.) 
36
Main Menu Submenu Menu Selections Options Descriptions Page
 The factory settings are shown in Bold with an asterisk.
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