Brother DCP 165C User Manual

							
Safety and Legal53
A
 
DO NOT use flammable substances, any type of spray, liquid or aerosol cleaners to clean the 
inside or outside of the machine. Doing this may cause a fire or electrical shock.
 
 
 
If the machine becomes hot, releases smoke, or generates any strong smells, immediately turn 
off the power switch unplug the machine from the electrical socket. Call your Brother dealer or 
Brother Customer Service. 
  
If metal objects, water or other liquids get inside the machine, immediately unplug the machine 
from the electrical socket. Call your Brother dealer or Brother Customer Service. 
  
This product must be installed near an electrical socket that is easily accessible. In case of an 
emergency, you must unplug the power cord from the electrical socket to shut off the power 
completely.
  
This product should be connected to an AC power source within the range indicated on the 
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a 
qualified electrician.
  
Always make sure the plug is fully inserted.
  
DO NOT use the machine if the power cord is frayed or damaged, doing so may cause a fire.
 
CAUTION 
Lightning and power surges can damage this product! We recommend that you use a quality 
surge protection device on the AC power line or unplug the cords during a lightning storm.
 
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Important safety instructionsA
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 DO NOT use this product near water.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
6 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To  ensure reliable operation of the product and to protect it from overheating, these openings 
must not be blocked or covered. The openings should never be blocked by placing the product 
on a bed, sofa, rug, or other similar surface. This product should never be placed near or over 
a radiator or heater. This product should never be placed in a built-in installation unless 
adequate ventilation is provided.
7 Use only the power cord supplied with this machine.
8 This product is equipped with a 3-wire grounded plug, a plug having a third (grounded) pin.  This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to 
insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT 
defeat the purpose of the grounded plug.
9 DO NOT allow anything to rest on the power cord. DO NOT place this product where people  can walk on the cord.
10 DO NOT place anything in front of the machine that will block printing. DO NOT place anything  in the path of printing.
11 Wait until pages have exited the machine before picking them up.
12 Unplug this product from the power socket and refer all servicing to Brother Authorized Service  Personnel under the following conditions: 
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed, 
adjust only those controls that are covered by the operating instructions.
Incorrect adjustment of other controls may result in damage and will often require extensive 
work by a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the casing has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
13 To protect your product against power surges, we recommend the use of a power protection  device (Surge Protector).
14 To reduce the risk of fire, electric shock and injury to people, note the following: „DO NOT use this product near appliances that use water, a swimming pool or in a wet 
basement.
„ DO NOT attempt to operate the machine during an electrical storm or gas leak.
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Safety and Legal55
A
IMPORTANT - For your safetyA
To ensure safe operation, the supplied three-pin plug must be inserted only into a standard three-
pin electrical socket that is effectively grounded through the normal household wiring.
The fact that the equipment operates satisfactorily does not imply that the power is grounded and 
that the installation is completely safe. For your safety, if in any doubt about the effective 
grounding of the power, consult a qualified electrician.
Important - Wiring information (for U.K. only)A
If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same 
rating as the original fuse.
Always replace the fuse cover. Never use a plug that does not have a cover.
Warning - This machine must be earthed.A
The wires in the mains lead are coloured in line with the following code:„ Green and Yellow: Earth
„ Blue: Neutral
„ Brown: Live
If in any doubt, call a qualified electrician.
Radio interferenceA
This product complies with EN55022 (CISPR Publication 22)/Class B. When connecting the 
machine to a computer, ensure that you use a USB cable which does not exceed 2.0 metres in 
length.
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EU Directive 2002/96/EC and EN50419A
 
This equipment is marked with the above recycling symbol. It means that at the end of the life of 
the equipment you must dispose of it separately at an appropriate collection point and not place 
it in the normal domestic unsorted waste stream. This will benefit the environment for all. 
(European Union only)
International ENERGY STAR® Compliance StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and 
popularization of energy-efficient office equipment.
As an ENERGY STAR
® Partner, Brother Industries, Ltd. has determined that this product meets 
the ENERGY STAR
® guidelines for energy efficiency.
 
European 
Union Only
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Safety and Legal57
A
Legal limitations for copyingA
It is an offence to make reproductions of certain items or documents with the intent to commit 
fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you 
check with relevant legal authorities if in doubt about a particular item or document.
The following are examples of documents which may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Armed Forces Service or Draft papers.
„ Passports
„ Postage Stamps (cancelled or uncancelled)
„ Immigration Papers
„ Welfare documents
„ Cheques or Drafts drawn by Governmental Agencies
„ Identification Documents, badges or insignias
„ Licences and Certificates of Title to motor vehicles
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair 
dealing.’ Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2008 Brother Industries, Ltd. All rights reserved.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United 
States and other countries. 
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in 
the U.S. and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machines Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
PictBridge is a trademark.
FaceFilter Studio is a trademark of Reallusion, Inc.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this Users Guide are registered 
trademarks of their respective companies.
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B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable connection on both the machine and your computer. Make sure the machine is plugged in and not turned off.
Check to see if the LCD is showing an error message. (See  Error and 
Maintenance messages  on page 63.)
One or more ink cartridges are empty. (See  Replacing the ink cartridges 
on page 69.)
If the LCD says  Cannot Print  and Replace XX Ink  (where XX is an 
abbreviation of the empty colour), see  Replacing the ink cartridges on page 69. 
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click  Start and then  Printers and Faxes . 
Choose  Brother DCP-XXXX  (where XXXX is your model name), and make sure 
that ‘Use Printer Offline’ is unchecked.
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a printing error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
Printing using the Print Page Setting can take more time than usual, so the 
computer may display a time out error. If the machines LCD shows  Printing, 
your data will be printed after a few moments.
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Poor print quality Check the print quality. (See Checking the print quality on page 74.) 
Make sure that the Printer Driver or Paper Type setting in the menu matches the 
type of paper you are using. (See  Printing for Windows
® or Printing and Faxing  for 
Macintosh
® in the Software Users Guide on the CD-ROM.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Brother 
Original cartridge stay usable for up to two years if kept in their original 
packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored correctly before use.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 13.) 
The recommended environment for your machine is between  20 °C to 33 °C.
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 73.)
Make sure you are using Brother Original Innobella™ ink. 
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 13.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 73.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 75.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides  are adjusted correctly. (See Loading paper and other print media  on page 8.)
Make sure the Jam Clear Cover is closed properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
print media  on page 13.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages  settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 13.) Dont handle the paper until the ink is 
dry.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic tab of 
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen  on page 72.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 8.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Color Settings , and uncheck Bi-
Directional Printing  for Windows
® or Bi-Directional Printing  for Macintosh®.
Make sure you are using Brother Original Innobella™ ink. 
Printing (continued)
DifficultySuggestions
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Troubleshooting and Routine Maintenance61
B
Cannot perform ‘2 in 1 ’ or ‘4 in 1 ’ 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced  tab. Also, click the  Color Settings, and make sure you uncheck 
Colour Enhancement .
Set the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing for Windows
® or Printing and Faxing for Macintosh® in the Software 
Users Guide on the CD-ROM .)
Photo paper does not feed 
properly. When you print on Brother photo paper, make sure you always load one additional 
sheet of photo paper first before loading the paper you want to print on.
Clean the paper pick-up roller. (See 
Cleaning the paper pick-up roller on page 73.)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Machine  feeds  multiple  pages Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  on page 8.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
There is a paper jam. See  Printer jam or paper jam on page 67. Make sure the paper length guide is 
adjusted to the paper size. Do not extend the paper tray when you load A5 or 
smaller size paper.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 8.)
Machine does not print from Adobe 
Illustrator. Try to reduce the print resolution. (See 
Printing for Windows
® or Printing and 
Faxing  for Macintosh® in the Software Users Guide on the CD-ROM.)
Copying Difficulties
DifficultySuggestions
Vertical streaks appear on copies If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner  on page 72.)
Poor copy results when using the 
ADF (DCP-185C only) Try using the scanner glass. (See 
Using the scanner glass on page 18)
Vertical black line appears in 
copies (DCP-185C only) Black vertical lines on copies are typically caused by dirt or correction fluid on the 
glass strip. Clean the glass strip. (See 
Cleaning the scanner on page 72)
Fit  to  Page  does  not  work  properly. Make sure your source document is not skewed. Reposition the document and try  again.
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver.
Poor scanning results when using 
the ADF. (DCP-185C only) Try using the scanner glass. (See 
Using the scanner glass on page 18)
OCR does not work. Try increasing the scanner resolution.
Printing (continued)
DifficultySuggestions
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Software Difficulties
DifficultySuggestions
Cannot install software or print Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. To install FaceFilter Studio see the 
Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
correctly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the memory card or USB Flash memory drive and put it back in  again.
3 If you have tried ‘Eject’ from within Windows
®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure that you have correctly inserted the memory card or USB Flash 
memory drive. 
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