Brother DCP 135C User Manual

							
Safety and Legal53
A
Legal limitations for copying
It is an offence to make reproductions of certain items or documents with the intent to commit 
fraud. This memorandum is intended to be a guide rather than a complete list.
We suggest you check with relevant legal authorities if in doubt about a particular item or 
document.
The following are examples of documents which may not be copied:„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Armed Forces Service or Draft papers.
„ Passports
„ Postage Stamps (cancelled or uncancelled)
„ Immigration Papers
„ Welfare documents
„ Cheques or Drafts drawn by Governmental Agencies
„ Identification Documents, badges or insignias
„ Licences and Certificates of Title to motor vehicles
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair 
dealing.’ Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain 
state/provincial laws.
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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2007 Brother Industries, Ltd. All rights reserved.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other 
countries.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United 
States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Microdrive is a trademark of International Business Machine Corporation.
CompactFlash is a registered trademark of SanDisk Corporation.
Memory Stick is a registered trademark of Sony Corporation.
SecureDigital is a trademark of Matsushita Electric Industrial Co. Ltd., SanDisk Corporation and 
Toshiba Corporation.
SanDisk is a licensee of the SD and miniSD trademarks.
MultiMediaCard is a trademark of Infineon Technologies and licensed to the MultiMediaCard 
Association.
xD-Picture Card is a trademark of Fujifilm Co. Ltd., Toshiba Corporation and Olympus Optical Co. 
Ltd.
Memory Stick Pro, Memory Stick Pro Duo, Memory Stick Duo and MagicGate are trademarks of 
Sony Corporation.
PictBridge is a trademark.
Each company whose software title is mentioned in this manual has a Software License 
Agreement specific to its proprietary programs.
FaceFilter Studio is a trademark of Reallusion, Inc.
All other brand and product names mentioned in this Users Guide and the Software Users 
Guide are registered trademarks of their respective companies.
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B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers latest FAQs and troubleshooting tips. Visit us at 
http://solutions.brother.com
.
If you are having difficulty with your machineB
Troubleshooting and Routine 
Maintenance
B
Printing
DifficultySuggestions
No printout Check the interface cable connection on both the machine and your computer. Make sure the machine is pluggged in and not turned off.
One or more ink cartridges are empty. (See  Replacing the ink cartridges 
on page 63.)
Check to see if the LCD is showing an error message. (See  Error messages 
on page 58.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click  Start and then  Printers and Faxes . Right-
click and choose  Brother DCP-XXXX (where XXXX is your model name), and 
make sure that ‘Use Printer Offline’ is unchecked.
Poor print quality Check the print quality. (See  Checking the print quality on page 68.) 
Make sure that the Printer Driver or Paper Type setting in the menu matches the 
type of paper you are using. (See  Printing for Windows
® or Printing and Faxing  for 
Macintosh® in the Software Users Guide on the CD-ROM.) 
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
„ The expiration date written on the cartridge package has passed. (Cartridges 
stay usable for up to two years if kept in their original packaging.)
„ The ink cartridge was in your machine over six months.
„ The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See  Acceptable paper and other 
media  on page 10.) 
The recommended environment for your machine is between 20 ° C to 33 ° C    ( 6 8 ° 
F to 91 ° F).
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 67.)
Try using the recommended types of paper. (See  Acceptable paper and other 
media  on page 10.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 67.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 69.)
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Printed  text  or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media  on page 14.)
Make sure the Jam Clear cover is set properly.
Smudged stain at the top center of 
the printed page. Make sure the paper is not too thick or curled. (See 
Acceptable paper and other 
media  on page 10.) 
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other media  on page 10.) Dont handle the paper until the ink is dry.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine printer 
platen  on page 66.)
Make sure you are using the paper support flap. (See  Loading paper and other 
media  on page 14.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Basic tab, click  Settings, and uncheck  Bi-Directional 
Printing .
Cannot perform ‘2 in 1
 ’ or ‘4 in 1 ’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data  processing, sending and printing time. Try the other quality settings in the printer 
driver Basic tab. Also, click the  Settings tab, and make sure you uncheck  Colour 
Enhancement .
Set the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing for Windows
® or Printing and Faxing for Macintosh® in the Software 
Users Guide on the CD-ROM .)
Colour Enhancement is not 
working properly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Machine feeds  multiple  pages Make sure the paper is loaded properly in the paper tray. (See  Loading paper and 
other media  on page 14.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
media  on page 14.)
Printed pages re-feed and cause a 
paper jam. Make sure you pull out the paper support until it clicks and unfold the paper 
support flap.
Machine does not print from Paint 
Brush. Try setting the Display setting to ‘256 colours’.
Machine does not print from Adobe 
Illustrator. Try to reduce the print resolution. (See 
Printing for Windows
® or Printing and 
Faxing  for Macintosh® in the Software Users Guide on the CD-ROM.)
The machine cannot print full pages 
of a document.
Out of Memory  message occurs. Reduce the printing resolution. (See 
Printing for Windows
® or Printing and Faxing  
for Macintosh® in the Software Users Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application software.
Printing (Continued)
DifficultySuggestions
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Troubleshooting and Routine Maintenance57
B
Copying Difficulties
DifficultySuggestions
Vertical streaks appear on copies If you see vertical streaks on copies, clean the scanner. (See  Cleaning the 
scanner  on page 65.)
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In 
PaperPort™ 11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver.
Software Difficulties
DifficultySuggestions
Cannot install software or print Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
‘Device Busy’  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine.  To install FaceFilter Studio see the 
Quick Setup Guide
.
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned On and connected to your computer.  This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
properly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
„ Install MFL-Pro Suite from the CD-ROM. (See the  Quick Setup 
Guide .)
„ Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2 Take out the memory card and put it back in again.
3 If you have tried ‘Eject’ from within Windows
®, take out the memory card 
before you continue.
4 If an error message appears when you try to eject the memory card, it means  the card is being accessed. Wait a while and then try again.
5 If all of the above do not work, turn off your PC and machine, and then turn  them on again. (You will have to unplug the power cord of the machine to turn 
it off.)
Cannot access Removable Disk 
from Desktop icon.  Make sure that you have correctly inserted the memory card or USB Flash 
memory drive. 
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Error messagesB
As with any sophisticated office product, errors may occur. If this happens, your machine identifies 
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers 
latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error MessageCauseAction
Cover is Open The scanner cover is not closed 
completely. Lift the scanner cover and then close it again.
Data RemainingPrint data is left in the machines 
memory.Re-start printing from your computer.
Print data is left in the machines 
memory. The USB cable was 
unplugged while the computer was 
sending the data to the machine. Press 
Stop/Exit . The machine will cancel the job 
and clear it from the memory. Try to print again.
High TemperatureThe print head is too warm. Allow the machine to cool down.
Hub is Unusable.A Hub or USB Flash memory drive 
with a Hub has been connected to 
the USB direct interface. A Hub or USB Flash memory drive with a Hub 
are not supported.  Unplug the device from the 
USB direct interface.
Init Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, disconnect the machine from the 
power source for several minutes then 
reconnect it.
Ink Empty BlackThe indicated ink cartridge is 
empty.
The machine will stop all print 
operations.
Replace the ink cartridge indicated on the 
display. (See 
Replacing the ink cartridges  
on page 63.)
Ink Empty Yellow
Ink Empty Cyan
Ink Empty Magent
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, improperly formatted, or 
there is a problem with the memory 
card. Put the card firmly into the slot again to make 
sure it is in the correct position. If the error 
remains, check the media drive (slot) of the 
machine by putting in another media card that 
you know is working.
Media is Full.The memory card or USB flash 
memory drive you are using already 
contains 999 files.
Your machine can only save to your memory 
card or USB flash memory drive if it contains less 
than 999 files. Try deleting unused files to free 
some space and try again.
Near Empty BlackThe indicated ink cartridge is 
running out of ink.
Order a new ink cartridge. 
Near Empty Yellw
Near Empty Cyan
Near Empty Mgent
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Troubleshooting and Routine Maintenance59
B
No CartridgeAn ink cartridge is not installed 
properly. Take out the ink cartridge and put it in again 
seating it properly. (See 
Replacing the ink 
cartridges  on page 63.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memorycard or USB Flash 
memory drive into the slot again.
No Paper Fed The machine is out of paper or 
paper is not properly loaded in the 
paper tray. Do one of the following:
„ Refill the paper in the paper tray, and then 
press  Mono Start  or Colour Start .
„ Remove the paper and load it again and then 
press  Mono Start  or Colour Start .
The paper is jammed in the machine.See Printer jam or paper jam  on page 61.
Out of Memory The machines memory is full. Copy operation in progress
Press Stop/Exit  and wait until the other 
operations in progress finish and then try again.
Printing operation in progress
Reduce print resolution. (For details,  see 
Printing for Windows
® or Printing and Faxing for 
Macintosh
® in the Software Users Guide on the 
CD-ROM.)
The memory card (DCP-150C, 
153C, or 157C users only) or USB 
Flash memory drive you are using 
does not have enough free space to 
scan the document. Delete unused files from your memory card 
(DCP-150C, 153C, or 157C users only) or USB 
Flash memory drive to make some free space 
and then try again.
Paper Jam Paper  is  jammed  in  the  machine. Remove the Jam Clear Cover (at the back of the 
machine) and pull out the jammed paper. (See 
Printer jam or paper jam on page 61.)
Print Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, disconnect the machine from the 
power source for several minutes then 
reconnect it.
Scan Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine.Open the scanner cover and remove any foreign 
objects inside the machine. If the error message 
continues, disconnect the machine from the 
power source for several minutes then 
reconnect it.
Unusable DeviceA broken device has been 
connected to the USB direct 
interface.
Unplug the device from the USB direct interface, 
then press 
On/Off to turn the machine off then 
on again.
Error MessageCauseAction
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Changing LCD languageB
You can change the LCD language.
aPress Menu.
bPress  a or  b to choose 
0.Initial Setup .
Press  OK.
cPress  a or  b to choose 
0.Local Language .
Press  OK.
dPress  a or  b to choose your language.
Press  OK.
ePress  Stop/Exit .
Improving the LCD viewingB
You can adjust the LCD contrast for a sharper 
and more vivid display. If you are having 
difficulty reading the LCD, try changing the 
contrast setting.
aPress Menu.
bPress  a or  b to choose 
0.Initial Setup .
Press  OK.
cPress  a or  b to choose 
2.LCD Contrast .
Press  OK.
dPress  a or  b to choose  Light or Dark .
Press  OK.
ePress  Stop/Exit .
Unusable Device 
Please Disconnect 
USB Device.A USB device or USB Flash 
memory drive that is not supported 
has been connected to the USB 
direct interface.
For more information, visit us at 
http://solutions.brother.com.Unplug the device from the USB direct  interface.
Error MessageCauseAction
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Troubleshooting and Routine Maintenance61
B
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine. Open and 
close the scanner cover to clear the error.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
„If you cannot remove the jammed 
paper from the front side, or the error 
message still appears on the LCD 
after you remove the jammed paper, 
please go to the next step.
cRemove the Jam Clear Cover (1). Pull 
the jammed paper out of the machine.
 
CAUTION 
DO NOT place the jam clear cover face 
down as shown in the illustration. You may 
damage the cover and cause paper jams.
 
 
 
1
1
1
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dPut the Jam Clear Cover back on.
Make sure the Cover is set properly.
 
eLift the scanner cover (1) from the front 
of the machine until it locks securely into 
the open position.
Make sure that there is no jammed 
paper left inside the machine. Check 
both ends of the print carriage.
 
Note
If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
 
fLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3).
 
gSlowly push the paper tray completely 
into the machine.
Note
Make sure you pull out the paper support 
until it clicks.
 
 
1
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