Blackberry Torch 9810 7 1 User Guide

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency 
call when I type a password
If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access 
number, your...

I forgot the PIN for Parental Controls
Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone 
data.
Related information
Change Parental Controls, 324 
Turn off Parental Controls, 325 
Delete smartphone data, third-party applications, or media card files, 323 
User GuideSecurity
352  

Service books and diagnostic reports
Run, view, send, or delete a diagnostic 
report
To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,  you can run and send a diagnostic report.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 
 • To run a report, press the  key > Run.
 • To view a...

•To restore a service book, click Undelete.
Set a default recipient for diagnostic 
reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the 
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient\
.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 4.Press the...

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't 
submit a diagnostic report to a PIN, try submitting the report to an email address.
Related information
Run, view, send, or delete a diagnostic report, 353 
User GuideService books and diagnostic reports
355  

Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email...

4.Select or clear the Wireless Reconcile checkbox.
Delete email on your smartphone and in your email application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It...

2.If necessary, click a calendar or contact list.
3.Select the Wireless Synchronization checkbox.
4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 192 
About synchronization conflicts, 183 
Empty the deleted items folder on your...

Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization...

Some characters in calendar entries don't appear 
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your 
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on  your computer. For more information, see the documentation for the operating system on your computer.
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