Blackberry Bold Series 9900 9930 User Guide

1. Remove and reinsert the battery.
2.  When the red LED light goes out, press and hold the 
 key as the smartphone is loading.
3. When the dialog appears, click  OK.
When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1.
Turn off a prompt for a third-party application connection
1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Application Management .
3. Highlight a third-party application.
4.  Press the...

PermissionDescriptionRecordingSpecify whether third-party applications can take screen shots of yoursmartphone screen or use other applications on your smartphone to take
pictures or recordings.Security Timer ResetSpecify whether third-party applications can reset the duration that your
smartphone remains unlocked after you stop using it.
Related information
Set permissions for a third-party application, 308
Data permissions for third-party applications
PermissionDescriptionEmailSet whether third-party...

PermissionDescriptionPhoneSet whether third-party applications can make calls or access call logs.Location DataSet whether third-party applications can use your GPS location information.Server NetworkSet whether third-party applications can access the Internet or your organisation's intranetusing your organisation's network.InternetSet whether third-party applications can access the Internet through your wireless serviceprovider (for example, using a direct Internet connection or WAP...

I can't unlock my smartphone using my smart cardTry the following actions:
• Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
I can't download a...

Service books and diagnostic reportsAccept, delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wireless
network to add an additional service or application to your smartphone.
If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
1. On...

• To submit the diagnostic report, click Email Report or PIN Report .
• To delete the diagnostic report, click  Delete.
• To delete all diagnostic reports, click  Delete All.
Related information
I can't run or submit a diagnostic report, 314
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report
to that recipient. If you want to specify a recipient each time that you submit a report,...

Synchronisation
How to: Synchronisation About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete...

4. Change the Delete On field to Mailbox & Handheld .
5. Press the 
 key >  Save.
It takes a short period of time for email to be deleted over the wireless network.
Related information
Delete a message, 76
Synchronise organiser data over the wireless network Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your...

2.Press the  key >  Options  > Email Reconciliation .
3. If the  Message Services  field appears, set this field to the appropriate email account.
4. Change the  On Conflicts field.
5. Press the 
 key >  Save.
Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data
synchronisation, changing conflict resolution options, and synchronising organiser data using the BlackBerry® Desktop
Software. For more...

Troubleshooting: SynchronisationEmail messages aren't reconciling over the wireless network Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.
Organiser data isn't synchronising over the wireless network Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless data...