Blackberry Bold Series 9900 9930 User Guide

Error messages: SmartphoneError 101 This message appears when there is an application error.
Try the following actions:
• Reset your BlackBerry® smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry® Device Software. The reload process deletes your smartphone data.
Error 102 This message appears when there is an application error.
Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone,...

This message appears when there is an application error.
Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data.
Error 505 This message appears when there is an error during a BlackBerry Device Software update.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message...

Error 529This message appears when there is a system error.
Try the following actions:
• Reload your BlackBerry Device Software. The reload process deletes your smartphone data.
• If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider.
Error 545 This message appears when there is an application error.
Try the following actions:
• Reset your smartphone.
• If the error message still appears after you reset your smartphone, reload your...

Reload the BlackBerry Device Software using the BlackBerry Desktop Software
Before you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® Desktop
Software.
You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the
BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Note:  You might not be able to back up your smartphone data...

BlackBerry Device SoftwareHow to: BlackBerry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons:
• To access new applications and features
• To resolve a technical issue
• Your wireless service provider requires you to update the BlackBerry Device Software
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of
smartphone data and the number...

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
1. From your computer, visit  www.blackberry.com/update.
2. Click  Check for Updates .
3. Connect your BlackBerry smartphone to your computer. 4. Complete the instructions on the screen.
Related...

Downgrade or return to the previous version of the BlackBerry Device
Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the  Options icon.
2. Click  Device > Software Updates .
• If you recently updated your BlackBerry® Device Software, to return to the previous software version, press the 
key >  View Result  > Downgrade .
• To downgrade to an earlier...

Find your smartphone model number and version of the BlackBerry Device
Software Do one of the following: • On the Home screen or in a folder, click the  Options icon. Click  Device > About Device Versions .
• If supported by your input language, in a message or memo, type  myver followed by a space.
Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you...

Manage ConnectionsMobile network
How to: Mobile network Manage Connections at a glance
Check what wireless networks your smartphone connects to
You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices  to see feature specifications for your smartphone model. The types of networks listed do not
reflect network connections, only the ability of your smartphone model to connect to those networks.
1. On the Home...

Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the  Safety and Product Information  booklet for your BlackBerry® smartphone.
On the Home screen, click the connections area at the top of the screen or click the  Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type. • To turn off a network connection, clear the check box beside...