Bissell Model 8920-w Manual

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Operations
Carpet cleaning continued
8. Remove the tank from the base of the 
machine by lifting up on the tank carry 
handle. carry like a bucket to a utility sink 
or outside where you will dispose of the 
dirty water.
8a.  unlatch the top of the tank from the   
bottom by lifting up on the tank latch   
located on the back of the tank.
8b.  Remove the top of the tank by lifting up on 
the handle. 
Note how the lip on the top tank 
separates from the groove in the 
bottom tank. This placement is 
important when putting the tank 
back together.
8c. lift the bottom portion of the tank; pour out 
dirty water in the sink through the triangular 
shaped opening in the corner of the tank.
Note: You may notice hair & debris 
deposits on the carpet or in the tank 
that were loosened by the cleaning 
action. This debris should be picked 
up and thrown away.
8d.  fill the heavy duty bladder with clean 
hot tap water, following instructions 1c 
through 1e on page 9.
Note: Remember to secure the 
tank latch in the back and test  
to make sure it is secure before 
picking up the tank. Always check 
the level of cleaning formula in 
the formula tank at the same time, 
and refill as needed.
9. Water rinse (recommended). Rinsing is an 
optional step that can be done during the 
cleaning process or after the carpeted area 
has been completed. switch to the water 
rinse setting, on the custom clean dial and 
follow the same path as you did for clean-
ing. t ake care to do a forward (wet) stroke 
by depressing the trigger, and a backward 
(wet) stroke, followed by a forward and 
backward (dry) stroke, releasing the trigger. 
continue this until the water you see coming 
up the nozzle is clear. (see page 16 for 
more machine care tips.)
8.
8b. 8a.
8d.8c.
9.  
						

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Operations
12
Cleaning with attachments
Your PROheat 2X machine comes 
equipped with a hose and at least 
one attachment for cleaning stairs, 
upholstery, and more.
1. Important! if using to clean uphol-stery, check upholstery tags. 
a.  check manufacturer’s tag before clean-
ing. “W” or “Ws” on the tag means 
you can use your pRoheat 2X. if the 
tag is coded with an “X” or an “s” 
(with a diagonal stripe through it), or 
says “dry clean only”, do not proceed 
with any deep cleaning machine. do 
not use on velvet or silk. if manufactur -
er’s tag is missing or not coded, check 
with your furniture dealer.
b.  check for colorfastness in an incon-
spicuous place.
c.  if possible, check upholstery stuffing. 
colored stuffing may bleed through 
fabric when wet.
d.  plan activities to allow upholstery 
time to dry.
e.  pick up any loose dirt, debris and pet 
hair before deep cleaning.
2.  follow the instructions on pages 9-10 for 
filling the 2-in-1 water tank and the formula 
tank.
3.  set Readyt ools dial to the "tools"   
setting. this will allow spray and suction 
from the hose. 
4.  set custom clean dial for heavy traffic, 
normal clean, light clean, or water rinse 
as desired.
5.  attach the cleaning tool to the end of the hose.   
6.  plug in and turn on the power switch and  
heater (if desired).
7.  clean by pressing the trigger to spray   
solution onto the area to be cleaned. 
slowly move the tool back and forth over 
the soiled surface. Release the trigger to 
suction soiled water. continue to clean in 
the area, working in small sections, until no 
more dirt can be removed. Rinse (optional) 
and suction as needed.   
Caution: Do no overwet.
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Manufacturer’s tag
5.
WARNING: to reduce the 
risk of injury, be extra careful when 
cleaning stairs. make sure machine is 
secure and level.  
						

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Operations
 
8. Remove and rinse tools in clean, running 
water. dry and replace in the tool caddy.
9.  it is recommended that you suction clean 
water from a bowl to rinse out the hose. 
10.  before replacing lift end of hose and 
stretch out to ensure all water is cleared 
from hose.
11.  coil flex hose around the tool caddy.
12.  empty 2-in-1 water tank and rinse out,  
following the instructions on page 11.  
13.  Return Readyt ools dial to floor setting.
Deep reach tool attachment
(Select models only) 
1. follow the instructions on page 9 for filling 
the 2-in-1 water tank and the formula tank.
2.  follow instructions 3-6  on page 12 under 
"cleaning with attachments".
3.  set tool on stain and press the trigger to 
spray solution onto the area to be cleaned.
4.  Slowly move the tool back and forth 
over the soiled surface, keeping the tool 
in contact with the carpet.
5.  Release trigger and move tool slowly 
over the soiled area to suction up water 
and dirt.
6.  Continue to clean the area, working in 
small sections, until no more dirt can be 
removed. 
7.  Remove tool from hose when finished. 
Clean under warm water before storing.
Cleaning with attachments continued
10.
3.
5.
7.  
						

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Operations
14
Stain removal
Do Not Delay! Attending to an  
accident soon after it occurs ensures 
the most optimal clean. Leaving it 
for an extended period of time may 
cause it to set and become  
permanent.
1. blot up liquids with an absorbent cloth or 
paper towels. White materials are recom-
mended because certain dyes may bleed 
and make the stain worse.
2.  gently scrape up any semi-solids with a 
spoon or spatula. do not use a knife or other 
utensil with sharp edges because it could 
damage the carpet or upholstery.
3.  if the area has already dried, separate 
and remove from the carpet whatever semi-
solids and residue that can be accessed 
before deep cleaning. 
4.  be sure to test any spot removal formulas 
in an inconspicuous area first. this is 
important as some dyes and materials 
could be damaged or discolored by 
cleaning solvents. if such a change should 
occur, try a different solution or call a pro-
fessional.
5.  if cleaning on berber carpeting, gently 
run your machine over a hidden area. if 
no fuzzing occurs, continue cleaning in 
soiled area.
6.  using the bissell t ough stain precleaner, 
spray evenly over soiled area. do not 
overwet. Wait 3-5 minutes. gently work 
the solution by blotting area with a clean, 
damp, color safe cloth.
7.  clean using either the FLOOR 
CLEANING,  or TOOLS setting on the 
Readyt ools dial.  
						

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Operations
Hard floor cleaning
(Select models only)
Your PROheat 2X model may have 
come with a hard floor attachment 
and 2X Hard Floor Solutions Formula. 
If not, these products are available 
for purchase by contacting the BISSELL 
Consumer Services department by 
phone or at the website. The hard floor 
tool provides effective cleaning for lino-
leum, vinyl, and tile floors. Caution: Do 
not use on unsealed hardwood floors.
1. Vacuum with a specialized dry vacuum 
or sweep thoroughly to pick up any 
loose debris and pet hair.
2.  move any furniture, if needed.
3.  fill the formula tank to "W ateR" line 
with water. fill to "foRmula" line with 
bissell 2X hard floor solutions.
4.  fill the 2-in-1 water tank with hot tap 
water and set aside.
5.  attach the hard floor tool onto the bot-
tom of the machine by hooking it into 
the nozzle and swinging it down until it 
clicks into place. 
6.  set Readyt ools dial to the "flooR 
cleaning" setting.
7.  set the custom clean dial to noRmal  
clean.
8.  plug into an outlet and turn the power 
switch and heater ON ( I ).
9.  slowly move the machine forward and 
back over hard floor surface one time 
while depressing trigger.  
Caution: Do not overwet.
10.  Repeat the motion without pressing the 
trigger using the hard floor tool to squee-
gee and suction up the dirty water.
11.  allow adequate time for floors to dry.
12.  Remove hard floor tool, rinse and dry 
before storing.
13.  Rinse out the formula tank.
WARNING:   to reduce the risk of fire, elec-
tric shock or injury unplug from 
outlet before servicing.
WARNING:
t o reduce the risk of fire   
and electric shock- when clean-
ing a hard floor, the bissell bare 
floor tool kit 203-5642 must be 
used and it must only be used with 
bissell hard floor solutions or 
bissell 2X hard floor s olutions 
cleaning fluid intended for use with 
this appliance.
5.  
						

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Operations
16
Machine storage
Once your cleaning is complete, 
make sure the 2-in-1 water tank is 
emptied, rinsed out, and dried before 
the next use. The formula tank can 
remain filled and ready to go.
Note: Store cleaner in a protected, 
dry area. Since this product uses 
water, it must not be stored where 
there is a danger of freezing. 
Freezing will damage internal  
components and void the warranty.
Machine care
For best results, a few simple steps can 
assure your machine is well maintained 
after your cleaning is complete.
1.  flush your machine of any remaining 
residual solution.
a.  fill the 2-in-1 clean water tank with 
clean hot tap water.
b.  plug your machine into a proper outlet 
and set the custom clean dial to the 
rinse setting. t urn the power on by 
pressing the power button. 
c.  Recline the handle and press the spray    
trigger for 15 seconds while making    
forward and backward passes on carpet.  
Release the trigger to suction. Repeat for  
another 15 seconds. continue without  
pressing the trigger until there is no more  
water being suctioned.
2.  turn power and heater switches off (o). 
unplug the machine and wrap the power 
cord. empty the 2-in-1 water tank.
3.  Rinse out 2-in-1 water tank, with running hot 
tap water, taking care to clean underneath 
the heavy duty bladder, and all around it.  
4.  the top half of the tank can be rinsed clean 
through the nozzle area. also, pop out the 
red filter underneath the top half of the tank 
and rinse out. Replace before putting the 
top and bottom halves of the tank together.
3 & 4
WARNING:   
To reduce the risk of fire, 
electric shock or injury 
unplug from outlet before 
servicing.
Filter
Tip:
let all parts dry com-
pletely before storing  
						

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Maintenance and care  
Machine care continued
5. before you place the cleaned 2-in-1 
water tank back onto the machine, 
remove the red solution filter cap (on the 
base of the machine).Remove the cap 
by inserting a coin or a flat head screw 
driver into the slot on the top. t urn coun-
ter clock wise and unscrew. set aside.
5a.  Remove the white filter by grasping 
the post and pulling up and out of 
the unit. Rinse the filter under cold 
water.
Note: Be careful not to drop 
the filter into the sink or  
disposal.
5b. Replace the white filter back into 
the filter area. 
Note: Make sure the white 
filter is seated properly before 
placing the red solution filter 
cap.
5c. Replace the red solution filter cap 
and turn clockwise to tighten.
6.  Keeping the 2-in-1 water tank off of the 
base of the machine, simply unscrew 
the floor nozzle using a phillips head 
screwdriver. this can be rinsed out at 
the faucet. then replace back onto the 
machine by starting from the bottom of 
the nozzle and hooking the tabs into 
the holes on the bottom sides of the 
machine. secure into place with the 
screw.  
Solution  
Filter Cap
Filter
5a.
5b.
5c.
6.  
						

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Maintenance and care  
18
Machine care continued
6.  the inside of the end caps by the brush 
rolls can be wiped out with a clean paper 
towel, or, if a more thorough cleaning is 
desired, the end caps can be taken off 
using a phillips head       screwdriver and 
rinsed clean. Replace after cleaning.
7.  any loose hair or debris can be pulled from 
the brush rolls and thrown away. for the 
most thorough clean before storage, follow 
directions on pages 18 & 19 for removal 
and replacement of the brush rolls and belts.
8.  to clean attachments that may have been 
used, remove from hose and rinse under 
clean, running water. dry and replace 
attachment in the tool caddy. clean the 
hose by suctioning clean water from the tap. 
before replacing, lift end of hose and stretch 
out to ensure all water is cleared from hose. 
Refer to page 13.
9.  after carpet is dry, vacuum with a sep-
cialized dry vacuum to remove hair and 
fuzz.
 
Occasional replacement of one or 
both belts may become necessary. 
If that is needed, please follow the 
instructions below.
1. turn off the machine, and unplug it from   
the outlet.
2.  Remove both the 2-in-1 water tank and 
the formula tank. set aside.
3.  unscrew the front nozzle and remove it.   
set aside.
4.  turn the machine on its side.  
IMPORTANT: cord side down.
5.  Remove the clear end cap by unscrew-
ing the 2 black screws. t ake care not to 
drop the screws into the unit.
6.  Remove 1 silver screw.
7.  Remove pivot arm by gently lifting up.
8.  Remove small brush belt.
9.  Replace small brush belt, and reverse   
steps above.3.
5.
4.
7.
9.
6.
8.
WARNING:   t o reduce the risk of fire, electric 
shock, or injury,turn power   
off and disconnect plug from 
electrical outlet before performing 
maintenance or troubleshooting.
Small belt removal and replacement  
						

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Maintenance and care   
 
Brushes can be removed for cleaning 
or replacement as needed. 
1. follow small belt removal instructions on   
page 18.
2.  Remove brush rolls by pulling them off 
of the metal rods. Be careful not to 
lose the small washer at each 
end of the brush rolls.
3.  place cleaned or new brush rolls back 
onto the rods. make sure one washer is 
on each end of the rollers prior to sliding 
onto the rod. be sure to let the rod slide 
through the bushing to insure proper fit.
4.  Re-attach the long belt on the bottom to 
the cogs of the small roller brushes.
5.  place small belt over back roller and 
metal cog.
6.  place pivot arm in place and screw in 
place using the silver screw.
7.  Re-attach clear end cap by tightening 
with the (2) black screws.
8.  Return front nozzle to front of unit, by 
latching from underneath and then 
securing with a screw.
  if you have any questions or are having   
trouble installing or replacing your 
belt(s) or brushes, please call BISSELL  
Consumer Services.
2.
4.
6.
8. 3.
5.
7.
Brush removal and large belt replacement
WARNING:   t o reduce the risk of fire, 
electric shock or injury, 
unplug from the outlet 
before servicing.  
						

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Troubleshooting
www.bissell.com 800.237.769120Built-in heater ready light does not illuminate
Possible causes 
Remedies
1.  The heater switch is not turned ON ( I )  1.  Turn the heater switch ON ( I )
2.   The power switch is not turned ON ( I )  2.  Both switches must be ON ( I ) to activate the   
    heater ready light
Reduce Spray or No Spray
Possible causes  Remedies
1.  Water tank may be empty   1.  Fill heavy duty bladder with hot tap water
2.   Formula tank may be empty   2.  Fill formula tank with BISSELL 2X   
    Formula for cleaning
3.  Tank may not be seated completely  3. Turn power OFF (0). Remove and reseat tank
4.   Pump may have lost prime.   4.  Turn power OFF (0) and then back ON (I). Wait one minute,   
    then depress trigger
DirtLifter® PowerBrush does not turn
Possible causes  Remedies
1. The belt is off or broken  1. Turn power OFF ( O ) and unplug unit from outlet. Follow   
    instructions on page 19
2.   The unit is in the upright position  2.  Brushes only rotate when unit is reclined using the   
    detent  pedal
3.  Circuit breaker on machine (if equipped) may have tripped  
3.  Turn the machine OFF ( O ) and unplug from outlet. Check   
    to see if foreign object is caught in brush roll. Remove   
    object. Plug machine in to reset circuit breaker
Cleaner not picking up solution
Possible causes  Remedies
1.  ReadyTools dial may be at wrong setting  1.  Set ReadyTools dial to either FLOOR CLEANING or TOOLS setting 
2.   Tank may not be seated properly  2.  Pick up both the 2-in-1 water tank and formula tank and   
    reseat them so they fit snugly on the unit 
3.   Tank may not be assembled properly  3.  Check to make sure the "lip" of the nozzle is securely   
    hooked into the groove on bottom of Tank (see page 9)
4.   Solution or 2-in-1 water tank is empty  4.  Check fluid levels in heavy duty bladder and formula tank. 
5.   2-in-1 water tank has picked up maximum dirty water  5.  Empty 2-in-1 water tank. Refill heavy duty bladder with   
  and red float door has closed.   clean hot tap water and replace. 
6.   Red float "door" in the tank may have closed as a result of bumping  6.  Turn the machine OFF ( O ), allowing red float door to release 
an object or moving machine back and forth too quickly    into the open position. Turn unit back ON ( I ) to continue  
    cleaning. Be sure your forward and backward strokes are done   
    at a slower pace.
Other maintenance or service not included in the manual should be   
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.             
For any questions or concerns, BISSELL is happy to be of 
service. Contact us directly at 1-800-237-7691.