Bissell Model 8920-w Manual

							2Thank You
USER'S GUIDE
8920, 8930, 8960, 9200,  
9300, 9400 SERIES
Safety Instructions
Product View
Assembly
Operations
Maintenance and Care
Troubleshooting
Product RegistrationReplacement Parts
Consumer Services3
4-5
6
7-16
17-19 20
24 21
24
Accessories
Warranty22
23
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Thanks for buying a BISSELL Deep Cleaner 
We’re glad you purchased a BISSELL deep cleaner. Everything we  
know about floor care went into the design and construction of this 
complete, high-tech home cleaning system.
Your BISSELL deep cleaner is well made, and we back it with a limited 
two year warranty. We also stand behind it with a knowledgeable, 
dedicated Consumer Services department, so, should you ever have a 
problem, you’ll receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, 
BISSELL is a global leader in the design, manufacture, and  
service of high quality homecare products like your deep cleaner.
Thanks again, from all  of us at BISSELL.
Mark J. Bissell 
Chairman, President & CEO
 2  
						

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IMPORTANT SAFETY INSTRUCTIONS
 3
When using an electrical appliance, basic precautions  
should be observed, including the following:  
Read all instRuctions befoRe using 
youR deep cleaneR.   
   WARNING:  
To reduce the risk of fire, 
electric shock, or injury:
 ■  Do not immerse. 
■ Use only on dry surfaces or surfaces moistened by the cleaning 
process. 
■ Always connect to a properly grounded outlet.■ See Grounding Instructions.■ Unplug from outlet when not in use and before conducting 
maintenance or troubleshooting. 
■ Do not leave machine when it is plugged in.■ Do not service machine when it is plugged in.■ Do not use with damaged cord or plug.■ If appliance is not working as it should, has been dropped,   
damaged, left outdoors, or dropped into water, have it repaired at 
an authorized Service Center.
■  Use indoors only. ■ Do not pull or carry by cord, use cord as a handle, close door on 
cord, pull cord around sharp corners or edges, run appliance over 
cord, or expose cord to heated surfaces.
■ Unplug by grasping the plug, not the cord.■ Do not handle plug or appliance with wet hands.■ Do not put any object into appliance openings, use with blocked opening,\
 or 
restrict air flow.
■ Do not expose hair, loose clothing, fingers or body parts to 
openings or moving parts.
■ Do not pick up hot or burning objects.■ Do not pick up flammable or combustible materials (lighter fluid, gaso-
line, kerosene, etc.) or use in the presence of explosive liquids or va\
por.
■ Do not use appliance in an enclosed space filled with vapors 
given off by oil base paint, paint thinner, some moth proofing 
substances, flammable dust, or other explosive or toxic vapors.
■ Do not pick up toxic material (chlorine bleach, ammonia, drain 
cleaner, gasoline, etc.).
■ Do not modify the 3-prong grounded plug.■ Do not allow to be used as a toy.■ Do not use for any purpose other than described in this User’s Guide.■ Do not unplug by pulling on the cord.■ Use only manufacturer’s recommended attachments.■ Use only cleaning products formulated by BISSELL for use in this   
appliance to prevent internal component damage. See the cleaning 
fluid section of this guide.
■  Keep openings free of dust, lint, hair, etc.■ Do not point attachment nozzle at people or animals■ Keep appliance on a level surface.■ Turn off all controls before unplugging.■ Unplug before attaching the TurboBrush®.
■ Be extra careful when cleaning stairs.■ Close attention is necessary when used by or near children.■ Always install float before any wet pick up operation.
SAVE THESE 
INSTRUCTIONS.
this model is foR household use 
only.
GROUNDING 
INSTRUCTIONS
this appliance must be connected to 
a grounded wiring system. if it should 
malfunction or break down, grounding 
provides a safe path of least resistance 
for electrical current, reducing the risk of 
electrical shock. the cord for this appli-
ance has an equipment-grounding con-
ductor and a grounding plug. it must only 
be plugged into an outlet that is properly 
installed and grounded in accordance 
with all local codes and ordinances.
 
    WARNING:
 improper connection of the equipment-
grounding conductor can result in a risk 
of electrical shock. check with a qualified 
electrician or service person if you aren’t 
sure if the outlet is properly grounded. 
do not modify the plug. if it will 
not fit the outlet, have a proper outlet 
installed by a qualified electrician. this 
appliance is designed for use on a nomi-
nal 120-volt circuit, and has a grounding 
attachment plug that looks like the plug in 
the drawing above. make certain that the 
appliance is connected to an outlet hav-
ing the same configuration as the plug. 
no plug adapter should be used with this 
appliance.
Grounded Outlets
Grounding Pin  
						

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Extra Long 
Power CordHeat   
Indicator Light Easy Carry 
Handle
Tank Carry 
Handle
Upper Handle
ReadyTools™ 
Dial
Flex Hose
Heater Switch
Easy To Remove 
Nozzle
Edge Sweep
® 
Brushes Lower Base 2-in-1 
Water Tank
Product view
Spray Trigger
Power Switch  
						

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Upper Hose 
Rack
Crevice Tool  
Holder (select models only) Hose secure 
Latch
Lower Hose 
Rack
Recline Pedal Formula Tank
Product view
5
Cleaning fluid 
Keep plenty of genuine bissell 2X formula on hand so you can clean and protect whenever 
it fits your schedule. always use genuine bissell deep cleaning formulas. non-bissell   
cleaning solutions may harm the machine and will void the warranty.
bissell   
2X fiber 
cleansing 
formula with 
scotchgard
™ 
protection
bissell   
2X allergen 
cleansing 
formulabissell   
2X pet stain 
and odor 
formula with 
scotchgard
™ 
protection
bissell   
2X natural 
orange 
formula bissell 
t ough 
stain 
precleaner
bissell 
 
2X hard 
floor 
solutions 
formula
bissell
  
2X lavender 
essence 
formulabissell   
2X 
professional 
deep 
cleaning 
formula with 
scotchgard
™ 
protection
WARNING: t o reduce the risk of fire 
and electric shock due to 
internal component   
damage, use only bissell  
cleaning fluids intended 
for use with the deep 
cleaner.
Spray Trigger
Custom Clean
® Dial  
						

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Assembly 
6
Your PROheat 2X comes in three, easy 
to  assemble components: 
  Upper Handle  
  Lower Handle  
  Tool Caddy 
The only thing you will need to   
assemble your cleaner is a Phillips 
head screwdriver.
1.  slide upper handle onto lower handle. 
2.   screw 3 screws into the marked holes.
3.   place upper hose rack onto back of 
upper handle, and secure with screw.
4.   place lower hose rack onto back of 
upper handle by pushing in and sliding 
down until it snaps into place.
5.   snap tools into the tool caddy.
6.  Wrap power cord and flex hose.
7.   Keep flex hose snugly in place by using   
the hose secure latch.
  PROheat 2X assembly is now 
complete. Hose Secure Latch1.
3.2.
4.
7.  
						

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Operations
Special features 
Your BISSELL PROheat 2X deep cleaner 
is a home cleaning system that uses 
the power of heat, brushes and clean-
ing formula to get the deep down dirt 
for a maximum clean. Not only does it 
come with several unique features, it has 
been designed with you, the customer, 
in mind.
Built-in-heater feature 
BISSELL PROheat 2X models all feature a 
patented built-in heater which will heat 
the hot tap water you put in up to 25 
degrees hotter to safely optimize clean-
ing effectiveness. The heater will never 
allow the temperature to exceed 190 
degrees. The heater switch on the front 
of the machine controls the heater so 
you have the option to turn off the heat 
if you are cleaning delicate wool or ori-
ental rugs. 
2-in-1 water tank
Our 2-in-1 water tank full capacity system 
is designed with a heavy duty bladder 
inside for clean water. As you clean, the 
clean water in the bladder will empty  
and mix with the cleaning formula. Dirty   
water pulled out of your carpets will   
collect around the outside of the bladder 
so that clean and dirty water are always 
kept separate. This allows the user to only 
carry one tank to and from the sink for 
emptying and filling.
Warning:   Do not plug in your  
cleaner until you have  
completely assembled it 
per the above  instructions 
and are familiar with all 
instructions and operat-
ing procedures.  
						

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Operations
8
ReadyTools™ dial
This provides either floor cleaning or 
above floor cleaning with the turn of a 
knob. Choose "TOOLS" setting for stairs, 
upholstery and hard to reach areas and 
"FLOOR CLEANING" for carpets, area 
rugs and bare floors.
Before you clean
1. Move furniture to another area if clean-
ing an entire room (optional).
2.  pick up all loose dirt, debris, and pet hair 
before deep cleaning. if you're clean-
ing just a small area of carpeting or less 
than a whole room, the proheat 2X deep 
cleaner may be used to vacuum the area 
before deep cleaning. if so, be sure to 
keep the red filter screen (in the 2-in-1 tank 
lid) cleaned of lint so that suction is main-
tained. When you're done, clear the red 
filter screen and then rinse both the dirty 
water and the clean solution tank (inside 
the flexible bladder) with warm water 
before starting the deep cleaning process.
3.  plan your cleaning route to leave an exit 
path. it is best to begin cleaning in the   
corner farthest from your exit.  
ATTENTION:   some berber carpets have a 
tendency to fuzz with wear. 
Repeated strokes in the same 
area with an ordinary vacuum 
or deep cleaner may aggra-
vate this condition. please see 
stain Removal instructions on 
page 14.
B
RUSH
SU CTIO
N
1ST AR T
HERE 4’234
8765
9101112EXIT    3’  
						

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Operations
Before you clean continued
4. Pretreating  (optional) 
pretreating is recommended to improve 
cleaning effectiveness for heavily soiled 
carpet in high traffic areas such as   
entryways and hallways. 
  BISSELL Tough Stain PreCleaner
a.  spray the bissell t ough stain  
precleaner formula onto heavy traf-
fic areas, soiled areas, or stains.
b.  allow to penetrate for at least 3 minutes.
c.  clean as normal, using the bissell  
pRoheat 2X machine on the high   
traffic setting, following the   
instructions below.
Carpet cleaning
1.  fill the 2-in-1 Water t ank. Remove the tank 
from the base of the machine by lifting up 
the tank carry handle. carry like a bucket 
to the sink.
1a.  unlatch the top of the tank from the 
bottom by lifting up on the tank latch 
located on the back of the tank.
1b.  Remove the top of the tank by lifting up 
on the handle. 
Note how the lip on the top tank 
separates from the groove in the 
bottom tank. This placement is 
important when putting the tank 
back together.
1c. fill the heavy duty bladder with clean 
hot tap water. 
Do not boil or microwave water 
as it can destroy the bladder. 
1d.  leaving the filled bottom of the tank on 
a flat surface, only maneuver the top of 
the tank. t o attach the top part of the 
tank to the bottom, carefully hook the lip 
on the top tank into the groove on the 
bottom tank.
1e.  fasten tanks together by securing the 
latch in the back.
Note: Remember to secure the tank 
latch in the back and test to make 
sure it is secure before picking up 
the tank.
1.
1b. 1a.
1c.
1d. 1e.  
						

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Operations
10
Carpet cleaning continued
2. Remove formula tank from back of 
machine. 
3.  fill the formula tank by first unscrewing 
the cap and insert. always use genuine 
bissell 2X formulas to maximize clean-
ing and for the safety of your machine. 
fill with water to W ateR line and then 
fill up to foRmula line with  bissell 2X 
concentrated formula. Replace formula 
tank.
4.  set custom clean dial. s imply choose 
one of the 4 settings (heavy traffic,  
normal clean, light clean, or water 
rinse).
5.  set Readyt ools dial to the floor cleaning 
setting.
6.  plug into a proper outlet and turn the power 
and heater switches to the on ( i ) posi-
tion. allow 1 minute for the built-in heater 
to warm-up before cleaning. the pRoheat 
2X will be fully warmed and will provide 
optimal performance after a minute of   
continuous heated cleaning.
7.  cleaning strokes. While pressing the trig-
ger, make one slow forward wet pass and 
another one back. Caution: Do not 
overwet. t ake care not to run over loose 
objects or edges of area rugs. stalling 
brush may result in premature belt failure.  
Note: Your machine may be 
equipped with a circuit breaker 
that will automatically shut off the 
brush if a large or loose object 
is caught in the brush roll. If that 
happens, be sure to unplug your 
machine, remove the foreign 
object, and then plug the machine 
back in to reset the circuit breaker. 
Release the trigger and make one slow 
forward and backward pass over the 
same area to remove any residual  
dirty water and aid in drying. Repeat 
cleaning passes until solution being 
pulled up appears clean.  continue 
passes without pressing the trigger until 
you can’t see any more water being 
pulled up. 
3.
4. OR
5.
6.
WARNING:   t o reduce the risk of fire and 
electric shock due to internal com-
ponent damage, use only bissell  
cleaning fluids intended for use 
with the deep cleaner.
Power Switch
Heater Switch
2.