Bissell 9500p Manual

							2Thank You
USER'S GUIDE
9500-P
Safety Instructions
Product View
Assembly
Operations
Maintenance and Care
Troubleshooting
Product Registration Replacement Parts
Consumer Care3
4-5
6
6-16
17-19 20
24 21
24
Accessories
Warranty22
23
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Thanks for buying a BISSELL PROheat 2X® CleanShot® Deep Cleaner
We’re glad you purchased a BISSELL ProHeat 2X CleanShot heated formula 
deep cleaner. Everything we know about floor care went into the design 
and construction of this complete, high-tech home cleaning system.
Your BISSELL ProHeat 2X CleanShot deep cleaner is well made, and we  
back it with a limited two year warranty. We also stand behind it with a 
knowledgeable, dedicated Consumer Care department, so, should   
you ever have a problem, you’ll receive fast, considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL   
is a global leader in the design, manufacture, and service of high quality 
homecare products like your ProHeat 2X deep cleaner.
Thanks again, from all of us at BISSELL.
Mark J. Bissell  
Chairman & CEO
 2  
						

							www.bissell.com 800.237.7691
IMPORTANT SAFETY INSTRUCTIONS
 3
When using an electrical appliance, basic precautions  
should be observed, including the following:  
Read all instRuctions befoRe using 
youR PRoHeat 2X® cleansHot®.   
   WARNING:  
To reduce the risk of fire, 
electric shock, or injury:
 ■  Do not immerse. 
■ Use only on dry surfaces or surfaces moistened by the  
cleaning process. 
■ Always connect to a properly grounded outlet.■ See Grounding Instructions.■ Unplug from outlet when not in use and before conducting 
maintenance or troubleshooting. 
■ Do not leave machine when it is plugged in.■ Do not service machine when it is plugged in.■ Do not use with damaged cord or plug.■ If appliance is not working as it should, has been dropped,   
damaged, left outdoors, or dropped into water, have it repaired at 
an authorized Service Center.
■  Use indoors only. ■ Do not pull or carry by cord, use cord as a handle, close door on 
cord, pull cord around sharp corners or edges, run appliance over 
cord, or expose cord to heated surfaces.
■ Unplug by grasping the plug, not the cord.■ Do not handle plug or appliance with wet hands.■ Do not put any object into appliance openings, use with blocked opening,\
 or 
restrict air flow.
■ Do not expose hair, loose clothing, fingers or body parts to 
openings or moving parts.
■ Do not pick up hot or burning objects.■ Do not pick up flammable or combustible materials (lighter fluid, gaso-
line, kerosene, etc.) or use in the presence of explosive liquids or va\
por.
■ Do not use appliance in an enclosed space filled with vapors 
given off by oil base paint, paint thinner, some moth proofing 
substances, flammable dust, or other explosive or toxic vapors.
■ Do not pick up toxic material (chlorine bleach, ammonia, drain 
cleaner, gasoline, etc.).
■ Do not modify the 3-prong grounded plug.■ Do not allow to be used as a toy.■ Do not use for any purpose other than described in this User’s Guide.■ Do not unplug by pulling on the cord.■ Use only manufacturer’s recommended attachments.■ Use only cleaning products formulated by BISSELL for use in this   
appliance to prevent internal component damage. See the cleaning 
fluid section of this guide.
■  Keep openings free of dust, lint, hair, etc.■ Do not point attachment nozzle at people or animals■ Keep appliance on a level surface.■ Turn off all controls before unplugging.
■ Unplug before attaching the TurboBrush®.■ Be extra careful when cleaning stairs.■ Close attention is necessary when used by or near children.
■ Always install tank float before any wet pickup operation.
SAVE THESE 
INSTRUCTIONS.
tHis model is foR HouseHold use 
only.
GROUNDING 
INSTRUCTIONS
this appliance must be connected to 
a grounded wiring system. if it should 
malfunction or break down, grounding 
provides a safe path of least resistance 
for electrical current, reducing the risk of 
electrical shock. the cord for this appli-
ance has an equipment-grounding con-
ductor and a grounding plug. it must only 
be plugged into an outlet that is properly 
installed and grounded in accordance 
with all local codes and ordinances.
 
    WARNING:
improper connection of the equipment-
grounding conductor can result in a 
risk of electrical shock. check with a 
qualified electrician or service person 
if you aren’t sure if the outlet is prop-
erly grounded. do not modify tHe 
Plug. if it will not fit the outlet, have 
a proper outlet installed by a qualified 
electrician. this appliance is designed 
for use on a nominal 120-volt circuit, 
and has a grounding attachment  
plug that looks like the plug in the 
drawing above. make certain that the   
appliance is connected to an outlet 
having the same configuration as the 
plug. no plug adapter should be used 
with this appliance.
Grounded Outlets
Grounding Pin  
						

							www.bissell.com 800.237.76914
CleanShot® 
Trigger
Extra Long 
Power Cord
Heat   
Indicator Light Easy Carry 
Handle
Tank Carry 
Handle
Upper Handle
ReadyTools™ 
Dial
Flex Hose
CleanShot
®
Heater Switch
Easy To Remove 
Nozzle Edge Sweep
®
BrushesDry Aire
™
Lower Base
2-in-1 
Water Tank
Product view
Spray Trigger
Custom Clean
® Dial
Power Switch  
						

							WARNING: 
to reduce the risk of fire and electric shock due to internal   
component damage, use only bissell cleaning fluids intended 
for use with the deep cleaner. non-bissell cleaning solutions 
may harm the machine and void the warranty.
www.bissell.com 800.237.7691
Product view
5
Cleaning fluid 
Keep plenty of genuine 
bissell 2X formula on 
hand so you can clean 
and protect whenever 
it fits your schedule. 
always use genuine 
bissell deep cleaning 
formulas. non-bissell  
cleaning solutions may 
harm the machine and 
will void the warranty.
bissell   
2X fiber 
cleansing 
formula with 
scotchgard
™ 
Protection
bissell   
2X allergen 
cleansing 
formulabissell   
2X Pet stain 
and odor 
Removal 
formula with 
scotchgard
™ 
Protection
bissell   
2X spring 
breeze 
formula bissell 
t ough 
stain 
Precleaner
bissell 
 
2X Hard 
floor 
solutions 
formula
bissell
  
2X crystal 
springs 
formulabissell   
2X 
Professional 
deep 
cleaning 
formula with 
scotchgard
™ 
Protection
Upper Hose 
Rack
Crevice Tool 
Holder Hose secure 
Latch
Lower Hose 
Rack
Recline Pedal SmartMix Tank Spray Trigger
Quick Release 
Cord Wrap  
						

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Assembly 
6
Operations
Your ProHeat 2X CleanShot comes in 
three, easy to  assemble components: 
  Upper Handle  
  Lower Handle  
  Tool Caddy 
The only thing you will need to   
assemble your cleaner is a Phillips 
head screwdriver.
1.  slide upper handle onto lower handle. 
2.   screw 3 screws into the marked holes.
3.   Place upper hose rack onto back of 
upper handle, and secure with screw.
4.   Place lower hose rack onto back of 
upper handle by pushing in and sliding 
down until it snaps into place.
5.   snap tools into the tool caddy.
6.  Wrap power cord and flex hose.
7.   Keep flex hose snugly in place by using   
the hose secure latch.
  ProHeat 2X assembly is now 
complete.
Special features 
your bissell ProHeat 2X cleanshot Professional 
deep cleaner is a home cleaning system that 
uses the power of heat, brushes and cleaning 
formula to get the deep down dirt for a maximum 
clean. not only does it come with a lot of unique 
features, it has been designed with you, the cus-
tomer, in mind.
Built-in-heater feature 
bissell ProHeat 2X models all feature a pat-
ented built-in heater which will heat the hot 
tap water you put in up to 25 degrees hotter 
to safely optimize cleaning effectiveness. the 
heater will never allow the temperature to 
exceed 190 degrees. the heater switch on 
the front of the machine controls the heater so 
you have the option to turn off the heat if you 
are cleaning delicate wool or oriental rugs.  Hose Secure Latch
1.
3.
2.
4.
7.  
						

							www.bissell.com 800.237.76917
Operations
Custom Clean®
the custom clean feature automatically mixes hot 
tap water with the bissell formula. simply choose 
one of the 4 settings (heavy traffic, normal clean, 
light clean, or water rinse) and the ProHeat 2X 
cleanshot Professional will adjust the right amount 
of cleaning solution to mix with the heated water  
to fit your cleaning need.
CleanShot® 
the cleanshot feature gives you the ability to tack-
le tough stains with the push of a button. cleaning 
solution is sprayed in a concentrated stream, pen-
etrating the stain and allowing for better cleaning 
focus. simply spray and suction and the stain is 
gone! cleanshot is especially effective for spots 
and stains that would otherwise take a lot of deep 
cleaning cycles to remove. it allows the cleaning 
formula and machine to do the work for you.
Dry Aire™
the dry aire system applies heated air directly to 
the carpet to help dry as you clean. the feature 
runs while your machine is powered. 
Flow indicator 
the flow indicator is located on the rear cover 
of your unit. When the unit runs out of water 
or solution the flow indicator will instantly let 
you know.
2-in-1 water tank
our 2-in-1 water tank full capacity system is 
designed with a heavy duty bladder inside for 
clean water. as you clean, the clean water in the 
bladder will empty and mix with the cleaning   
formula. dirty water pulled out of your carpets will   
collect around the outside of the bladder so that 
clean and dirty water are always kept separate. 
this allows the user to only carry one tank to and 
from the sink for emptying and filling.
  Flow Indicator
(located on upper handle)
CleanShot
®
Dry Aire™  
						

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Operations
8
ReadyTools™ dial
this provides either floor cleaning or above 
floor cleaning with the turn of a knob. choose 
"tools" setting for stairs, upholstery and 
hard to reach areas and "flooR cleaning" 
for carpets area rugs and bare floors.
Scotchgard™ Protector
carpet protection applied at the mill typically 
wears down over time from heavy foot traffic and 
everyday cleaning, including deep cleaning. to 
help restore this important protection, only bissell  
offers deep cleaning formulas with scotchgard 
protector. this offers extra protection against dirt 
and tough stains to keep your carpets looking 
good longer. 
t o maintain your scotchgard 5-year limited stain 
warranty, you no longer are required to hire a 
professional. by using your bissell ProHeat 2X 
machine with bissell 2X formulas containing 
scotchgard protector every 12 months, your 
carpet warranty from 3m remains in effect. no 
other home deep cleaning system can do this for 
you. Refer to the scotchgard protector warranty 
for details.  
						

							www.bissell.com 800.237.76919
Operations
Before you clean
1. Move furniture to another area if 
cleaning an entire room (optional).
2.  Pick up all loose dirt, debris, and 
pet hair before deep cleaning. if 
you are cleaning just a small area of 
carpeting or less than a whole room, 
the ProHeat 2X may be used to vacuum 
the area before deep cleaning. be sure 
to keep the red filter screen in the 2-in-
1 tank lid free of lint so that suction is 
maintained (see step 4 on page 17). 
When you are done vacuuming, clear 
the red filter screen of any lint and rinse 
both the dirty water and the clean solution 
tank (inside the flexible bladder) with 
warm water before starting the deep 
cleaning process.
3.  Plan your cleaning route to leave an exit 
path. it is best to begin cleaning in the   
corner farthest from your exit.  
4.  Pretreating  (optional) 
Pretreating is recommended to improve 
cleaning effectiveness for heavily soiled 
carpet in high traffic areas such as   
entryways and hallways. 
  Option A: BISSELL Tough Stain 
PreTreat
A.  spray the bissell t ough stain  
Pre-treat formula onto heavy traffic 
areas, soiled areas, or stains.
B.  allow to penetrate for at least 3 minutes.
C.  clean as normal, using the bissell  
ProHeat 2X machine on the high   
traffic setting, following the   
instructions below.
    Option B: CleanShot
follow instructions on page 12.
ATTENTION: some berber carpets have a 
tendency to fuzz with wear. 
Repeated strokes in the same 
area with an ordinary vacuum 
or deep cleaner may aggravate 
this condition. Please see stain 
Removal instructions on page 15.
B RUSH
SU CTIO
N
1ST AR T
HERE——— 4———234
8765
9101112E\fIT———    ———3  
						

							www.bissell.com 800.237.7691
Operations
10
Carpet cleaning
1. fill the 2-in-1 Water t ank. Remove the tank 
from the base of the machine by lifting up 
the tank carry handle. carry like a bucket 
to the sink.
1a.  unlatch the top of the tank from the 
bottom by lifting up on the tank latch 
located on the back of the tank.
1b.  Remove the top of the tank by lifting  
up on the handle. 
Note how the lip on the top tank 
separates from the groove in the 
bottom tank. This placement is 
important when putting the tank 
back together.
1c. fill the heavy duty bladder with clean 
hot tap water. 
*Do not boil or microwave water 
as it can destroy the bladder. 
1d.  leaving the filled bottom of the tank  
on a flat surface, only maneuver the  
top of the tank. t o attach the top part  
of the tank to the bottom, carefully  
hook the lip on the top tank into the 
groove on the bottom tank.
1e.  fasten tanks together by securing the 
latch in the back.
Note: Remember to secure the tank 
latch in the back and test to make 
sure it is secure before picking up 
the tank.
2. Remove formula tank from back of 
machine. 
3.  fill the formula tank by first unscrewing 
the cap and insert. always use genuine 
bissell 2X formulas to maximize  
cleaning and for the safety of your 
machine. fill with water to W ateR 
line and then fill up to foRmula line 
with bissell 2X concentrated formula. 
Replace formula tank.
4.  set custom clean dial. simply choose 
one of the 4 settings (heavy traffic, normal 
clean, light clean, or water rinse).
5.  set Readyt ools dial to the floor  
cleaning setting.
3.
1.
1b. 1a.
1c.
1d. 1e.
4. 5.2.