Bissell 9500p Manual

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Operations
Carpet cleaning continued
6. Plug into a proper outlet and turn the power 
and heater switches to the on ( i )  
position. allow 1 minute for the built-in 
heater to warm-up before cleaning. the 
ProHeat 2X will be fully warmed and   
will provide optimal performance after   
a minute of continuous heated cleaning.
7.  cleaning strokes. While pressing the 
trigger, make one slow forward wet 
pass and another one back. Caution: 
Do not overwet. t ake care not to  
run over loose objects or edges of  
area rugs. stalling brush may result in 
premature belt failure.  
Note: Your machine is equipped 
with a circuit breaker that will 
automatically shut off the brush if 
a large or loose object is caught 
in the brush roll. If that happens, 
be sure to unplug your machine, 
remove the foreign object, and 
then plug the machine back in to 
reset the circuit breaker. 
Release the trigger and make one slow 
forward and backward pass over the 
same area to remove any residual  
dirty water and aid in drying. Repeat 
cleaning passes until solution being 
pulled up appears clean. continue 
passes without pressing the trigger  
until you can’t see any more water 
being pulled up. 
8.  Remove the tank from the base of the 
machine by lifting up on the tank carry 
handle. carry like a bucket to a utility   
sink or outside where you will dispose   
of the dirty water.
8a.  unlatch the top of the tank from the   
bottom by lifting up on the tank latch   
located on the back of the tank.
8b.  Remove the top of the tank by lifting up   
on the handle. 
Note how the lip on the top tank 
separates from the groove in the 
bottom tank. This placement is 
important when putting the tank 
back together.
6.
WARNING:  
to reduce the risk of fire and  
electric shock due to internal  
component damage, use only 
bissell cleaning fluids intended   
for use with the deep cleaner.
Power Switch
Heater Switch
Keep plenty of genuine BISSELL 
2X formula on hand so you 
can clean whenever it fits your 
schedule. Always use genuine 
BISSELL deep cleaning  formulas. 
Non-BISSELL cleaning solutions 
may harm the machine and 
void the warranty.
8.
8b. 8a.  
						

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Operations
12
Carpet cleaning continued
8c. lift the bottom portion of the tank; pour out 
dirty water in the sink through the triangular 
shaped opening in the corner of the tank.
Note: Check the red lint screen in 
the top of the tank and clean if 
necessary. You may notice hair & 
debris deposits on the carpet or in 
the tank that were loosened by the 
cleaning action. This debris should 
be picked up and thrown away.
8d.  fill the heavy duty bladder with clean 
hot tap water, following instructions 1c 
through 1e on page 10.
Note: Remember to secure the 
tank latch in the back and test  
to make sure it is secure before 
picking up the tank. Always check 
the level of cleaning formula in 
the formula tank at the same time, 
and refill as needed.
9. Water rinse (optional). Rinsing is an option-
al step that can be done during the clean-
ing process or after the carpeted area has 
been completed. switch to the water rinse 
setting, on the custom clean dial and   
follow the same path as you did for clean-
ing. t ake care to do a forward (wet) stroke 
by depressing the trigger, and a backward 
(wet) stroke, followed by a forward and 
backward (dry) stroke, releasing the trigger. 
continue this until the water you see coming 
up the nozzle is clear. (see page 17.)
10.  CleanShot.  cleanshot is an optional fea-
ture that can be used to fight tough stains. it 
can be used as either a tough stain pre-treat 
or can be used during the deep cleaning 
process itself. t o use cleanshot either as a 
pre-treat or during deep cleaning, follow the 
instructions below.
A.  set custom clean for the desired 
setting.
B.  Press the cleanshot button and 
aim the focused stream onto the 
stain. allow the formula to soak in 
for 30 seconds. 
C.  Run the machine over the stain to 
extract. Repeat as needed until the 
stain is gone.
D.  Rinse if desired.
8d.
10B. 8c.
9.
Keep plenty of genuine BISSELL 
2X formula on hand so you 
can clean whenever it fits your 
schedule. Always use genuine 
BISSELL deep cleaning  formulas. 
Non-BISSELL cleaning solutions 
may harm the machine and 
void the warranty.
Clean Shot  
						

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Operations
Cleaning with attachments
Your ProHeat 2X machine comes 
equipped with a hose and at least 
one attachment for cleaning stairs, 
upholstery, and more.
1. Important! if using to clean uphol-stery, check upholstery tags. 
A.  check manufacturer’s tag before clean-
ing. “W” or “Ws” on the tag means 
you can use your ProHeat 2X. if the tag 
is coded with an “X” or an “s” (with a 
diagonal stripe through it), or says “dry 
clean only”, do not proceed with any 
deep cleaning machine. do not use 
on velvet or silk. if manufacturer’s tag is 
missing or not coded, check with your 
furniture dealer.
B.  check for colorfastness in an incon-
spicuous place.
C.  if possible, check upholstery stuffing. 
colored stuffing may bleed through 
fabric when wet.
D.  Plan activities to allow upholstery 
time to dry.
E.  Vacuum thoroughly to pick up loose 
debris and pet hair. use a vacuum 
with a brush attachment and a crevice 
tool to clean in fabric folds.
2.  follow the instructions on page 10 for filling 
the 2-in-1 water tank and the formula tank.
3.  set Readyt ools dial to the "tools"   
setting. this will allow spray and suction 
from the hose. 
4.  set custom clean dial for heavy traffic, 
normal clean, light clean, or water rinse 
as desired.
5.  attach the cleaning tool to the end of the hose.   
6.  Plug in and turn on the power switch and  
heater (if desired).
7.  clean by pressing the trigger to spray   
solution onto the area to be cleaned. 
slowly move the tool back and forth over 
the soiled surface. Release the trigger to 
suction soiled water. continue to clean in 
the area, working in small sections, until no 
more dirt can be removed. Rinse (optional) 
and suction as needed.   
Caution: Do no overwet.
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Manufacturer’s tag
5.
WARNING: 
to reduce the risk of injury, be 
extra careful when cleaning   
stairs. make sure machine is   
secure and level.  
						

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Operations
14
 
8. Remove and rinse tools in clean, running 
water. dry and replace in the tool caddy.
9.  it is recommended that you suction clean 
water from a bowl to rinse out the hose. 
10.  before replacing lift end of hose and 
stretch out to ensure all water is cleared 
from hose.
11.  coil flex hose around the tool caddy.
12.  empty 2-in-1 water tank and rinse out,  
following the instructions on page 12.  
13.  Return Readyt ools dial to floor setting.
Deep reach tool attachment
(Select models only)
Do Not Delay! Attending to an acci-
dent soon after it occurs ensures the 
most optimal clean. Leaving it for an 
extended period of time may cause 
it to set and become permanent.
1. follow the instructions on page 10 for filling 
the 2-in-1 water tank and the formula tank.
2.  follow instructions 3-6  on page 13 under 
"cleaning with attachments".
3.  set tool on stain and press the trigger to 
spray solution onto the area to be cleaned.
4.  slowly move the tool back and forth 
over the soiled surface, keeping the tool 
in contact with the carpet.
5.  Release trigger and move tool slowly 
over the soiled area to suction up water 
and dirt.
6.  continue to clean the area, working in 
small sections, until no more dirt can be 
removed. 
7.  Remove tool from hose when finished. 
clean under warm water before storing.
Cleaning with attachments continued
10.
3.
5.
7.  
						

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Operations
Stain removal
Do Not Delay! Attending to an  
accident soon after it occurs ensures 
the most optimal clean. Leaving it 
for an extended period of time may 
cause it to set and become  
permanent.
1. blot up liquids with an absorbent cloth or 
paper towels. White materials are recom-
mended because certain dyes may bleed 
and make the stain worse.
2.  gently scrape up any semi-solids with a 
spoon or spatula. do not use a knife or other 
utensil with sharp edges because it could 
damage the carpet or upholstery.
3.  if the area has dried, remove the   
remaining semi-solids and residue with a 
sweeper or vacuum.
4.  be sure to test any spot removal formulas 
in an inconspicuous area first. this is 
important as some dyes and materials 
could be damaged or discolored by 
cleaning solvents. if such a change should 
occur, try a different solution or call a pro-
fessional.
5.  if cleaning on berber carpeting, gently 
run your machine over a hidden area. if 
no fuzzing occurs, continue cleaning in 
soiled area.
6.  using the bissell t ough stain Precleaner, 
spray evenly over soiled area. do not 
overwet. Wait 3-5 minutes. gently work 
the solution by blotting area with a clean, 
damp, color safe cloth.
7.  CleanShot.  cleanshot is an optional   
feature that can be used to fight tough stains. 
it can be used as either a tough stain   
pre-treat or can be used during the deep 
cleaning process itself (see page 12). 
8.  clean using either the FLOOR 
CLEANING,  or TOOLS setting on the 
Readyt ools dial.  
						

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Operations
16
Hard floor cleaning
Your ProHeat 2X model may have 
come with a hard floor attachment 
and 2X Hard Floor Solutions Formula. 
If not, these products are available 
for purchase by contacting the BISSELL 
Consumer Care department by phone 
or at the website. The hard floor tool 
provides effective cleaning for linoleum, 
vinyl, and tile floors. Caution: Do not 
use on unsealed hardwood floors.
1. Vacuum or sweep thoroughly to pick up 
any loose debris and pet hair.
2.  move any furniture, if needed.
3.  fill the formula tank to "W ateR" line 
with water. fill to "foRmula" line with 
bissell 2X Hard floor solutions.
4.  fill the 2-in-1 water tank with hot tap 
water and set aside.
5.  attach the hard floor tool onto the bot-
tom of the machine by hooking it into 
the nozzle and swinging it down until it 
clicks into place. 
6.  set Readyt ools dial to the "flooR 
cleaning" setting.
7.  set the custom clean dial to normal clean.
8.  Plug into an outlet and turn the power 
switch and heater ON ( I ).
9.  slowly move the machine forward and 
back over hard floor surface one time 
while depressing trigger.  
Caution: Do not overwet.
10.  Repeat the motion without pressing the 
trigger using the hard floor tool to squee-
gee and suction up the dirty water.
11.  allow adequate time for floors to dry.
12.  Remove hard floor tool, rinse and dry 
before storing.
13.  Rinse out the formula tank.
5.
WARNING: 
to reduce the risk of fire, 
electric shock or injury 
unplug from outlet before 
servicing.
WARNING: 
t o reduce the risk of fire  
and electric shock- when 
cleaning a hard floor, the 
bissell hard floor tool  
203-5642 must be used  
and it must only be used 
with bissell Hard floor 
solutions or bissell 2X  
Hard floor solutions  
cleaning fluid intended for 
use with this appliance.  
						

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Maintenance and care  
Machine storage
once your cleaning is complete, make sure 
the 2-in-1 water tank is emptied, rinsed out, 
and dried before the next use. the formula 
tank can remain filled and ready to go.
Note: Store cleaner in a protected, 
dry area. Since this product uses 
water, it must not be stored where 
there is a danger of freezing. 
Freezing will damage internal  
components and void the warranty.
Machine care
For best results, a few simple steps can 
assure your machine is well maintained 
after your cleaning is complete.
1.  flush your machine of any remaining 
residual solution.
A.  fill the 2-in-1 clean water tank with 
clean hot tap water.
B.  Plug your machine into a proper outlet 
and set the custom clean dial to the 
rinse setting. t urn the power on by 
pressing the power button. 
C.  Recline the handle and press the spray trig-
ger for 15 seconds while making forward  
and backward passes on carpet. Release the  
trigger to suction. Repeat for another 15 sec-
onds. continue without pressing the trigger  
until there is no more water being suctioned.
2.  turn power and heater switches off (o). 
unplug the machine and wrap the power 
cord. empty the 2-in-1 water tank.
3.  Rinse out 2-in-1 water tank, with running hot 
tap water, taking care to clean underneath 
the heavy duty bladder, and all around it.  
4.  the top half of the tank can be rinsed clean 
through the nozzle area. also, pop out the 
red filter underneath the top half of the tank 
and rinse out. Replace before putting the 
top and bottom halves of the tank together.
5.  before you place the cleaned 2-in-1 water 
tank back onto the machine, simply unscrew 
the floor nozzle using a Phillips head       
screwdriver. this can be rinsed out at the 
faucet. then replace back onto the machine 
by starting from the bottom of the nozzle and 
hooking the tabs into the holes on the bottom 
sides of the machine. secure into place with 
the screw.  
3 & 4Filter
Tip:
let all parts dry completely 
before storing
WARNING: 
t o reduce the risk of fire, 
electric shock or injury 
unplug from outlet before 
servicing.  
						

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Maintenance and care  
18
Machine care continued
6.  the inside of the end caps by the brush 
rolls can be wiped out with a clean paper 
towel, or, if a more thorough cleaning is 
desired, the end caps can be taken off 
using a Phillips head       screwdriver and 
rinsed clean. Replace after cleaning.
7.  any loose hair or debris can be pulled from 
the brush rolls and thrown away. for the 
most thorough clean before storage, follow 
directions on pages 18 & 19 for removal 
and replacement of the brush rolls and belts.
8.  to clean attachments that may have been 
used, remove from hose and rinse under 
clean, running water. dry and replace 
attachment in the tool caddy. clean the 
hose by suctioning clean water from the tap. 
before replacing, lift end of hose and stretch 
out to ensure all water is cleared from hose. 
Refer to page 14.
9.  after carpet is dry, vacuum again to 
remove hair and fuzz.
 
Occasional replacement of one or 
both belts may become necessary. 
If that is needed, please follow the 
instructions below.
1. turn off the machine, and unplug it from   
the outlet.
2.  Remove both the 2-in-1 water tank and 
the formula tank. set aside.
3.  unscrew the front nozzle and remove it.   
set aside.
4.  turn the machine on its side.  
IMPORTANT: cord side down.
5.  Remove the clear end cap by unscrew-
ing the 2 black screws. t ake care not to 
drop the screws into the unit.
6.  Remove 1 silver screw.
7.  Remove pivot arm by gently lifting up.
8.  Remove small brush belt.
9.  Replace small brush belt, and reverse   
steps above.3.
5.
4.
7.
9.
2.
6. 8.
Small belt removal and replacement
WARNING: 
t o reduce the risk of fire, 
electric shock, or injury,turn 
power off and disconnect 
plug from electrical outlet 
before performing mainte-
nance or troubleshooting.  
						

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Maintenance and care   
 
Brushes can be removed for cleaning 
or replacement as needed. 
1. follow small belt removal instructions on   
page 18.
2.  Remove brush rolls by pulling them off 
of the metal rods.
3.  Place cleaned or new brush rolls back 
onto the rods. make sure one washer is 
on each end of the rollers prior to sliding 
onto the rod. be sure to let the rod slide 
through the bushing to insure proper fit.
4.  Re-attach the long belt on the bottom to 
the cogs of the small roller brushes.
5.  Place small belt over back roller and 
metal cog.
6.  Place pivot arm in place and screw in 
place using the silver screw.
7.  Re-attach clear end cap by tightening 
with the (2) black screws.
8.  Return front nozzle to front of unit, by 
latching from underneath and then 
securing with a screw.
  if you have any questions or are   having trouble installing or replacing 
your belt(s) or brushes, please call 
BISSELL Consumer Care at  
1-800-237-7691.
2.
4.
6.
8. 3.
5.
7.
Brush removal and large belt replacement
WARNING: 
t
o reduce the risk of fire, 
electric shock or injury 
unplug from outlet before 
servicing.  
						

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Troubleshooting
www.bissell.com 800.237.769120Built-in heater ready light does not illuminate
Possible causes 
Remedies
1.  The heater switch is not turned ON ( I )  1.  Turn the heater switch ON ( I )
2.   The power switch is not turned ON ( I )  2.  Both switches must be ON ( I ) to activate the   
    heater ready light
Reduce Spray or No Spray
Possible causes  Remedies
1.  Water tank may be empty   1.  Fill heavy duty bladder with hot tap water
2.   Formula tank may be empty   2.  Fill formula tank with BISSELL 2X   
    Formula for cleaning
3.  Tank may not be seated completely  3. Turn power OFF (0). Remove and reseat tank
4.   Pump may have lost prime.   4.  Turn power OFF (0) and then back ON (I). Wait one minute,   
    then depress trigger
DirtLifter® PowerBrush does not turn
Possible causes  Remedies
1. The belt is off or broken  1. Turn power OFF ( O ) and unplug unit from outlet. Follow   
    instructions on page 19
2.   The unit is in the upright position  2.  Brushes only rotate when unit is reclined using the   
    detent  pedal
3.  Circuit breaker on machine may have tripped  
3.  Turn the machine OFF ( O ) and unplug from outlet. Check   
    to see if foreign object is caught in brush roll. Remove   
    object. Plug machine in to reset circuit breaker
Cleaner not picking up solution
Possible causes  Remedies
1.  ReadyTools dial may be at wrong setting  1.  Set ReadyTools dial to either FLOOR CLEANING  or TOOLS setting 
2.   Tank may not be seated properly  2.  Pick up both the 2-in-1 water tank and formula tank and   
    reseat them so they fit snugly on the unit 
3.   Tank may not be assembled properly  3.  Check to make sure the "lip" of the nozzle is securely   
    hooked into the groove on bottom of Tank (see page 10)
4.   Solution or 2-in-1 water tank is empty  4.  Check fluid levels in heavy duty bladder and formula tank. 
5.   2-in-1 water tank has picked up maximum dirty water  5.  Empty 2-in-1 water tank. Refill heavy duty bladder with   
  and red float door has closed.   clean hot tap water and replace. 
6.   Red float "door" in the tank may have closed as a result of bumping  6.  Turn the machine OFF ( O ), allowing red float door to release 
an object or moving machine back and forth too quickly    into the open position. Turn unit back ON ( I ) to continue  
    cleaning. Be sure your forward and backward strokes are done   
    at a slower pace.
7. Red lint screen is dirty.  7. Clean red lint screen (see page 17).
Other maintenance or service not included in the manual should be   
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.             
For any questions or concerns, BISSELL is happy to be of 
service. Contact us directly at 1-800-237-7691.