Bissell 9400u Manual

							16
Emptying and Re-filling the Tanks. Remove 
the Water Tank from the base using the Tank 
Carry Handle. Carry the Tank like a bucket to a 
utility sink or outside where you will dispose of 
the collection water.  Unlatch the top of the Tank 
from the bottom by lifting the Tank Latch.  Taking 
the bottom portion of the Tank, pour out toward 
the sink from the triangular shaped opening in 
the bottom of the tank.
Note: You may notice hair & debris 
deposits on the carpet or in the Tank that 
were loosened by the cleaning action 
(especially with newer carpets that have 
never been deep cleaned before). This debris 
should be picked up and thrown away.
Fill up the 2-in-1Tank using instructions on page 
(9).  Remember to secure the Tank Latch in the 
back and test to make sure it is secure before 
picking up the Tank. Always check the level of 
cleaning formula in the Formula Tank at the 
same time, and refill as needed. 
Rinse (Optional). Rinsing is an optional step 
that can be done during the cleaning process by 
switching from one of the Clean settings on the 
Custom Clean Dial to a Rinse setting, or it can be 
done after the carpeted area has been cleaned. 
Simply choose the  Rinse setting on the Custom 
Clean Dial, and follow the same path as you did 
for cleaning, taking care to do a forward (wet) 
stroke by depressing the trigger, a backward (wet) 
stroke, and a forward and backward (dry) stroke, 
releasing the trigger. Continue this until the water 
you see coming up the nozzle is clear.  
Once your cleaning is complete, you can 
simply make sure the Water Tank is emptied, 
rinsed out, and then put the unit away in 
a closet or basement for the next use. The 
Formula Tank can remain filled and ready to 
go, or it can simply be emptied back into the 
formula bottle if that is more convenient.
Note:  Store cleaner in a protected, dry 
area.  Since this product uses water, it 
must not be stored where there is a danger 
of freezing.  Freezing will damage internal 
components and void the warranty.
For best results, a few simple steps can assure 
your machine is well maintained after your 
cleaning is complete.
Carpet Cleaning (Continued)
7.
8.
7c
8
After You Clean
 WARNING: To reduce the risk of fire, 
electric shock or injury, 
unplug from the outlet 
before servicing.
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							16
Turn Power and Heater switches OFF (O).  Unplug 
the machine and wrap the power cord.
After emptying the Water Tank, rinse it out at a fau-
cet with running hot tap water, taking care to clean 
underneath the Heavy Duty Bladder, and all around it.  
The top half of the Tank can be rinsed clean through 
the nozzle area. Also, pop out the Red filter under-
neath the top half of the Tank and rinse that out. 
Replace before putting the top and bottom halves of 
the tank together.
Before you place the cleaned Water Tank back onto 
the machine, simply unscrew the Floor Nozzle using a 
Phillips head screwdriver      . This  can be rinsed out 
at the faucet. Then replace back onto the machine by 
starting from the bottom of the nozzle and hooking the 
tabs into the holes on the bottom sides of the machine. 
Secure into place with the screw.  
The inside of the end caps by the brush rolls can be 
wiped out with a clean paper towel, or, if a more 
thorough cleaning is desired, the end caps can be 
taken off using a Phillips head       screwdriver and 
rinsed clean. Replace after cleaning.
Any loose hair or debris can be pulled from the brush 
rolls and thrown away.  For the most thorough clean 
before storage, follow directions on pages 17 & 18 for 
removal and replacement of the brush rolls and belts.
After carpet is dry, vacuum again to remove hair 
and fuzz.
A few models are equipped with a Scotchgard 
Protector post-treatment applicator and 
cartridge. Using this, along with one of 
the BISSELL cleaning formulas containing 
Scotchgard, can be used to help retain the 
carpet cleanliness achieved with the ProHeat 
2X machine. For best results, the post 
cleaning treatment should be applied while 
the carpet is still damp.  It is recommended 
that the Scotchgard protector be applied 
every 12 months to all clean carpeted areas, 
and after every deep cleaning for high traffic 
areas such as entryways and stairs.
Immediately after cleaning and rinsing your carpets, 
empty the Water Tank and refill the Heavy Duty Bladder 
with clean, hot tap water.
After You Clean (Continued)
Post-Treatment Scotchgard Protector (Optional)
1.
2.
3.
4.
5.
6.
7.
1.
12
 WARNING: To reduce the risk of fire, 
electric shock or injury, 
unplug from the outlet 
before servicing.
3Filter 
						

							16
Purge the hose to eliminate cleaning solution from 
the tube by spraying clean water through the hose 
without attachments into a sink for 15-30 seconds.
Attach Scotchgard post-applicator cartridge to the 
Applicator Tool, following the instructions on the 
cartridge. Attach the combined Tool/Cartridge to 
the hose. The water from the 2-in-1 Tank will 
automatically mix with the concentrated Scotchgard 
post-treatment formula contained in the cartridge.
Turn the Custom Clean Dial to the 
Rinse/Protect setting.
Before applying Scotchgard protector to a large 
area, test in a small, hidden area for colorfastness. 
Examine area when dry. If color is affected, do not 
use. For use on upholstery, look for manufacturer’s 
cleanability code tag.  Use only on fabrics coded 
“W” or “WS”. If coded “S” or “X”, do not use. Not 
recommended for use on velvet, silk vinyl, leather, 
or 100% cotton upholstery.
Apply Scotchgard protector in a slow sweeping 
motion with a slight overlap of the treated area. For 
best coverage, follow the guide on the cartridge.
One 8 oz. cartridge protects 200 square feet 
(18.6 sq. meters). This is equal to two average 
size rooms, (each at 10 x 10 ft. or 3 x 3 meters).  
Periodically check the level in the bottle to 
ensure the best coverage.
Be careful not to spray the protector onto furniture 
or fabric that has not been tested for colorfastness. 
If this does occur, wipe off the protector.
Remove the bottle from the spraying applicator tool.  
If concentrate is left, replace the cap to the cartridge 
and store at room temperature for later use.
With the applicator tool still on the end of the 
hose, spray clean hot water into the sink to avoid 
any future clogging.
Store tool in a convenient location for use the 
next time. 
Post-Treatment Scotchgard Protector (Optional)
2.
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Tip:
If clogged, soak 
applicator tool 
in hot tap water 
before using. 
						

							16
Your ProHeat 2X machine comes equipped with 
a hose and at least 1 attachment for cleaning 
stairs, upholstery, and more.
Important!  If using to clean Upholstery, check 
Upholstery Tags. 
A. Check manufacturer’s tag before 
cleaning. “W” or “WS” on the tag means 
you can use your ProHeat 2X. If the tag 
is coded with an “X” or an “S” (with a 
diagonal stripe through it), or says “Dry 
Clean Only”, do not proceed with any 
deep cleaning machine. Do not use on 
Velvet or Silk. If manufacturer’s tag is 
missing or not coded, check with your 
furniture dealer.
B. Check for colorfastness in an 
inconspicuous place.
C. If possible, check upholstery stuffing.  
Colored stuffing may bleed through 
fabric when wet.
D. Plan activities to allow upholstery time 
to dry.
E. Vacuum thoroughly to pick up loose 
debris and pet hair. Use a vacuum 
with a brush attachment and a crevice 
tool to clean in fabric folds.
Follow the instructions on pages 9 & 10 for 
filling the Water Tank and the Formula Tank.
Set Ready Tools Dial to the Hose 
Attachments Setting.  This will allow spray and 
suction from the hose.
Set Custom Clean Dial for Heavy Traffic, Normal 
Clean, Light Clean, or  Rinse, as desired
Attach the cleaning tool to the end of the hose.  
Plug in and turn on the Power Switch and Heater 
(if desired).
Clean by pressing the trigger to spray solution 
onto the area to be cleaned. Slowly move the tool 
back and forth over the soiled surface.  Release 
the trigger to suction soiled water.  Continue to 
clean in the area, working in small sections, until 
no more dirt can be removed.  Rinse (optional) 
and suction as needed. 
Caution: Do no overwet.
Remove and rinse tools in clean, running water.  
Dry and replace in the Tool Caddy.
It is recommended that you suction clean water 
from the tap to rinse out the hose. Before replac-
ing lift end of hose and stretch out to ensure all 
water is cleared from hose.
Coil Flex hose around the Tool Caddy.
Cleaning With Attachments
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Manufacturer’s tag
 WARNING: To reduce the risk of 
injury, be extra careful 
when cleaning stairs. 
Make sure machine is 
secure and level.
7.
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							16
Empty Water Tank and rinse out, following the 
instructions on page 11.  
Return Ready Tools Dial to Floor Setting.
Keep plenty of genuine BISSELL Fiber Cleansing 
Formula™ and Scotchgard™ protector cartridges 
on hand so you can clean and protect whenever 
it fits your schedule. Always use genuine BISSELL 
deep cleaning formulas.
Do Not Delay!  Attending to an accident soon 
after it occurs ensures the most optimal clean.  
Leaving it for an extended period of time may 
cause it to set and become permanent.
Blot up liquids with an absorbent cloth or paper 
towels.  White materials are recommended 
because certain dyes may bleed and make the 
stain worse.
Gently scrape up any semi-solids with a spoon 
or spatula.  Do not use a knife or other utensil 
with sharp edges because it could damage the 
carpet or upholstery.
If the area has dried, remove the remaining 
semi-solids and residue with a sweeper or vacuum.
48 oz. BISSELL
Fiber Cleansing 
Formula
™ 
with 
Scotchgard
™ 
Protection
item # 0710
48 OZ. 
BISSELL
Multi-Allergen 
Removal
™ 
Formula 
with 
Scotchgard
™ 
Protection
item # 0720
48 oz. BISSELL
Pet Odor and 
Soil Removal
™ 
Formula 
with 
Scotchgard
™ 
Protection
item # 0730
48 oz. BISSELL
Natural Orange 
Extract Formula 
with Scotchgard
™ 
Protection
item # 0740
Keep plenty of genu-
ine BISSELL Fiber 
Cleansing Formula
™ and 
Scotchgard™ protector 
cartridges on hand so you 
can clean and protect 
whenever it fits your 
schedule. Always use 
genuine BISSELL deep 
cleaning formulas. 
Non-BISSELL cleaning 
solutions may harm the 
machine and void 
the warranty.
 WARNING: To Reduce the Risk of 
Fire and Electric Shock 
due to internal 
componet damage, use 
only BISSELL cleaning 
fluids intended for use 
with the deep cleaner.
Cleaning With Attachments (Continued)
11.
1.
2.
12.
Cleaning Fluid Section
Stain Removal
3.
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							16
Be sure to test any spot removal formulas in an 
inconspicuous area first. This is important as 
some dyes and materials could be damaged or 
discolored by cleaning solvents. If such a change 
should occur, try a different solution or call 
a professional.
If cleaning on Berber carpeting, gently run your 
machine over a hidden area. If no fuzzing occurs, 
continue cleaning in soiled area.
Using the BISSELL Tough Stain PreCleaner, 
spray evenly over soiled area. Do not overwet. 
Wait 3-5 minutes.  Gently work the solution 
by blotting area with a clean, damp, color safe 
cloth.
Clean using either the Floor Setting, or Hose 
Attachment Setting on the Ready Tools Dial.
Your ProHeat 2X model may have already come 
with a Bare Floor attachment and Hard Floor 
Solutions Formula. If not, these products are 
available for purchase by contacting the BISSELL 
Consumer Services department by phone or at 
the website. The Bare Floor tool provides effective 
cleaning for linoleum, vinyl, and tile floors. 
Caution: Do not use on hardwood floors.
Vacuum or Sweep thoroughly to pick up any 
loose debris and pet hair.
Move any furniture, if needed.
Empty any carpet cleaning formula back into the 
BISSELL bottle if stored in the Formula Tank. Fill 
Formula Tank with BISSELL Hard Floor Solutions, 
available at many retailers, or contact BISSELL 
Consumer Services.
Fill the Water Tank with Hot Tap Water and Set Aside.
Attach the Bare Floor Tool onto the bottom of the 
machine underneath the Floor Nozzle. 
Check Ready Tools Dial.  It should be set on 
Floor Cleaning.
Set the Custom Clean Dial to Normal Clean.
Plug into an outlet and turn the Power Switch 
and Heater ON 
( I ).
Stain Removal (Continued)
4.
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Bare Floor Cleaning
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Bare Floor Cleaning (Continued)
Slowly move the machine forward and back over 
bare floor surface one time while depressing 
trigger. Caution: Do not overwet.
Repeat the motion without pressing the trigger 
using the Bare Floor tool to squeegee and 
suction up the dirty water.
Allow approximately 30 minutes for floors to dry.
Remove Bare Floor tool and rinse and dry to store.
If any formula remains in the Formula Tank, pour 
it back into the Hard Floor Solutions bottle for 
use the next time.
Rinse out the Formula Tank.
Occasional replacement of one or both belts 
may become necessary.  If that is needed, 
please follow the instructions below.
Turn off the machine, and unplug it from the outlet.
Remove both the Water Tank and the Formula 
Tank.  Set aside.
Unscrew the Front Nozzle and remove it.  Set aside.
Turn the machine on its side. 
IMPORTANT:  cord side down.
Remove the Clear End Cap by unscrewing the 2 
Black Screws.  Take care not to drop the screws 
into the unit.
Remove 1 Silver Screw.
Remove Pivot Arm by gently lifting up.
Remove Small Brush Belt.
Replace Small Brush Belt, and Reverse Steps 
Above.
9.
10.
11.
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14.
Belt Removal and Replacement Instructions
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17
 WARNING: To reduce the risk of fire, 
electric shock or injury, 
unplug from the outlet 
before servicing. 
						

							16
Brushes can be removed for cleaning or 
replacement as desired. 
Follow Belt Removal Instructions on page 17.
Remove Brush Rolls by pulling them off of the 
metal rods.
Place Cleaned or New Brush Rolls back onto the 
rods. Make sure one washer is on each end of 
the rollers prior to sliding onto the rod. Be sure 
to let the rod slide through the bushing to insure 
proper fit.
Re-attach the long belt on the bottom to the 
cogs of the small roller brushes.
Place small belt over back roller and metal cog.
Place pivot arm in place and screw in place 
using the Silver screw.
Re-attach Clear End Cap by tightening with the 
(2) Black screws.
Return Front Nozzle to front of unit, be latching 
from underneath and then securing with a screw.
If you have any questions or are 
having trouble installing or replacing your 
belt(s) or brushes, please call BISSELL 
Consumer Services at 1-800-237-7691.
Brush Removal and Replacement Instructions
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							16
Troubleshooting 
Built-in Heater Ready Light does not illuminate.
Possible Causes:  Remedies:
The Heater Switch is not turned ON ( I )  Turn the Heater Switch ON ( I ).
The Power Switch is not turned ON ( I )  Both switches must be ON
 ( I ) to 
  activate the Heater Ready Light.
Reduced Spray or No Spray.
Possible Causes:  Remedies:
Water Tank may be empty  Fill Heavy Duty Bladder with hot 
 tap water.
Formula Tank may be empty  Fill Formula Tank with BISSELL Fiber
  Cleansing Formula for cleaning.
Tanks may not be seated completely  Turn Power OFF (O). Remove and
 reseat tanks.
Pump may have lost prime  Turn Power OFF (O) and then back 
 ON ( I ).  Wait one minute, then 
 depress Trigger.
DirtLifter PowerBrushes do not turn
Possible Causes:  Remedies:
The Brush is off or broken  Turn the machine OFF (O) and unplug
  from outlet. Follow instructions on 
 page 17.
The unit is in the upright position  Brushes only rotate when unit is 
  reclined using the detent pedal.
Circuit Breaker may have tripped  Turn the machine OFF (O) and unplug 
  from outlet. Check to see if foreign 
  object is caught in brush roll. Remove 
  object. Plug machine back in to reset 
 circuit breaker.
Carpet Protector is not spraying
Possible Causes:  Remedies:
Cartridge is not connected to the tool  Follow instructions on cartridge to 
  assure proper fit.
Ready Tools Dial on Floor Setting  Set Ready Tools Dial to Hose
  Attachments Setting.
Solution clogging the Spray Trigger  Soak Applicator Tool only in hot water. 
  Spray without the cartridge attached 
  to purge any residual solution left in 
 the tool.
 WARNING: To reduce the risk of 
fire, electric shock or 
injury unplug from outlet 
before servicing.
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Troubleshooting (Continued) 
Cleaner not picking up solution  
Possible Causes:  Remedies:
Ready Tools Dial may be at wrong setting  Set Ready Tools Dial to either Floor
  Cleaning or Hose Attachments Setting.
Tank may not be seated properly  Pick up both the Water Tank and 
  Formula Tank and reseat them so 
  they fit snugly on the unit.
Solution or Water Tank is Empty  Check fluid levels in Heavy Duty 
  Bladder and Formula Tank.
2-in-1 Tank has picked up maximum  Empty 2-in-1 Tank and Refill with 
dirty water  Clean Hot Tap water into the Heavy 
 Duty Bladder.
Thank you for selecting a BISSELL product.
If you should happen to need assistance during assembly or operations, call 1-800-237-7691.
Please do not return this product to the store
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