Bissell 9400u Manual

							Features / Operations 
ProHeat 2X
® 
USER’S GUIDE
8920, 9200, 9300, 9400 SERIES
Safety Instructions3
Product view / Accessories4
Assembly5
6-17
Maintenance17-18
Troubleshooting19-20
Warranty 24
Replacement Parts22-23
Consumer Services 21 
						

							16
  Thanks for buying a BISSELL ProHeat 2X®
 
We’re glad you purchased a BISSELL ProHeat 2X heated formula deep cleaner. 
Everything we know about floor care went into the design and construction of 
this complete, high-tech home cleaning system.
Your ProHeat 2X is well made, and we back it with a limited one-year warranty. 
We also stand behind it with a knowledgeable, dedicated Consumer Services 
department, so, should you ever have a problem, you’ll receive fast, 
considerate assistance.
My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a 
global leader in the design, manufacture, and service of high quality homecare 
products like your ProHeat 2X.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
President and Chief Executive Officer
2 
						

							163
  IMPORTANT SAFETY INSTRUCTIONS
■   Use only cleaning products formulated by  
BISSELL for use in this appliance to prevent internal 
component damage. See the cleaning fluid section 
of this guide
■  Keep openings free of dust, lint, hair, etc.
■    Do not point attachment nozzle at people 
or animals
■  Keep appliance on a level surface
■  Turn off all controls before unplugging
■  Unplug before attaching the Turbo Brush™
■  Be extra careful when cleaning stairs
■   Close attention is necessary when used by    
or near children
WARNING: The Power Cord on this product contains 
lead, a chemical known to the State of California to 
cause birth defects or other reproductive harm. 
WASH HANDS AFTER HANDLING. 
SAVE THESE INSTRUCTIONS.
   THIS MODEL IS FOR HOUSEHOLD USE ONLY.  
Commercial use of this unit voids the manufacturer’s 
warranty.
GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring 
system. If it should malfunction or break down, 
grounding provides a safe path of least resistance for 
electrical current, reducing the risk of electrical shock. 
The cord for this appliance has an equipment-grounding 
conductor and a grounding plug. It must only be plugged 
into an outlet that is properly installed and grounded in 
accordance with all local codes and ordinances.
 
    WARNING:
 Improper connection of the 
equipment-grounding conductor can result in a 
risk of electrical shock. Check with a qualified 
electrician or service person if you aren’t sure if 
the outlet is properly grounded. DO NOT MODIFY 
THE PLUG. If it will not fit the outlet, have a 
proper outlet installed by a qualified electrician. 
This appliance is designed for use on a nominal 
120-volt circuit, and has a grounding 
attachment plug that looks like the plug in the 
drawing above. Make certain that the appliance 
is connected to an outlet having the same 
configuration as the plug. No plug adapter 
should be used with this appliance.
When using an electrical appliance, basic precautions 
should be observed, including the following: 
Read all instructions before using your PROHEAT 2X
®. 
  
 WARNING:
 To reduce the risk of fire, 
electric shock, or injury:
■  Do not immerse. 
■  Use only on surfaces moistened by 
cleaning process 
■  Always connect to a properly grounded outlet.
■  See Grounding Instructions
■  Unplug from outlet when not in use and before 
conducting maintenance or troubleshooting 
■  Do not leave machine when it is plugged in
■  Do not service machine when it is plugged in
■  Do not use with damaged cord or plug
■  If appliance is not working as it should, has been 
dropped, damaged, left outdoors, or dropped into water, 
have it repaired at an Authorized Service Center
■  Use indoors only
■   Do not pull or carry by cord, use cord as a handle, close 
door on cord, pull cord around sharp corners or edges, run 
appliance over cord, or expose cord to heated surfaces
■  Unplug by grasping the plug, not the cord
■  Do not handle plug or appliance with wet hands
■  Do not put any object into appliance openings,    
  use with blocked opening, or restrict air flow
■   Do not expose hair, loose clothing, fingers    
 or body parts to openings or moving parts
■  Do not pick up hot or burning objects
■  Do not pick up flammable or combustible materials (lighter 
fluid, gasoline, kerosene, etc.) or use in the presence of 
explosive liquids or vapor
■   Do not use appliance in an enclosed space filled with 
vapors given off by oil base paint, paint 
thinner, some moth proofing sub stances, flammable dust, 
or other explosive or toxic vapors
■   Do not pick up toxic material (chlorine bleach, ammonia, 
drain cleaner, gasoline, etc.)
■   Do not modify the 3-prong grounded plug
■  Do not allow to be used as a toy
■   Do not use for any purpose other than   
described in this User’s Guide
■  Do not operate the appliance unless the 
  nozzle is securely assembled in the 
 location provided
■  Do not unplug by pulling on the cord
■     Use only manufacturer’s recommended 
attachments
■     Always install float before any wet pick up operation
Grounded
Outlets
Grounding Pin 
						

							16
Heater Switch
Flex Hose
Upper Handle
Easy Carry 
Handle
Lower 
Base Detent Pedal
2-in-1 
Water Tank Heat Indicator 
Light
Tank Carry 
Handle
ReadyTools
™ 
Dial
Edge Sweep 
Brushes Easy To 
Remove NozzleSpray Trigger
Power Switch
4
 These items are available for purchase with your model. To order replacement parts or additional tools or formulas, please refer to page 22-23.
Bare Floor Attachment
TurboBrush™
Spraying Crevice Tool6” Wide Stair Tool
Optional Accessories:
Scotchgard protector 
applicatorTool Bag 3” Tough Stain Brush
4” Upholstery Tool
Extra Long 
Power Cord 
						

							16
16 oz. BISSELL
Fiber Cleansing 
Formula
™ with 
Scotchgard™ 
Protection
16 oz. 
Tough Stain 
PreCleaner
™
8 oz. 
Hard Floor 
Solutions
™
Keep plenty of genuine BISSELL 
Advanced Cleaning Formulas on 
hand so you can clean whenever 
it fits your schedule. Always use 
genuine BISSELL deep cleaning 
formulas. Non-BISSELL cleaning 
solutions may harm the machine 
and void the warranty.
5
8 oz. 
Scotchgard 
protector 
Cartridge
Formula Tank Upper
Handle
Detent Pedal
Spray Trigger
TurboBrush® 
Storage 
(Select Models)
Lower 
Base
 These items are available for purchase with your model. To order replacement parts or additional tools or formulas, please refer to page 22-23.
Optional Accessories:
Lower Hose RackCrevice Tool Holder Hose Secure Latch Upper Hose Rack 
						

							166
   How To Put It Together
   How to Use this Guide
This User’s Guide has been designed to help you get 
the utmost satisfaction from your BISSELL ProHeat 2X. 
You’ll find assembly and operating instructions, safety 
precautions, as well as maintenance and troubleshooting 
instructions. Please read this Guide thoroughly before 
assembling your Deep Cleaner. 
Pay particular attention to the product diagram, assembly 
instructions, and part names. Locate and organize all 
parts before assembly. Familiarize yourself with the  
parts and where they go. Following this User’s Guide will 
greatly enhance your ability to get the most performance 
from your BISSELL ProHeat 2X for many years.
Your ProHeat 2X comes in four easy to 
assemble components. 
Upper Handle
Lower Base
Tool Caddy (2 pieces)
The only thing you will need to assemble your cleaner is 
a Phillips head        screwdriver.
Refer to Assembly Diagram on page 4
Slide Upper Handle onto Lower Handle. Screw in 
with 3 screws.
Place Upper Hose Rack onto back of Upper 
Handle, and secure with 1 screw.
Place Lower Hose Rack onto back of Upper 
Handle by pushing in and sliding down until it 
snaps into place.
Snap tools into the Tool Caddy as shown in 
figure 4.
Wrap Power Cord and Flex Hose as shown in 
figure 5.
Keep Flex Hose snugly in place by using the 
Hose Secure Latch.
ProHeat 2X assembly is now complete.
 WARNING: Do Not plug in your cleaner 
until you have completely 
assembled it per the following 
instructions and are famil-
iar with all instructions and 
operating procedures.
1.
1
2.
3.
4.
5.
6.
2
4
5
1a
3
Tough 
Stain Brush
TurboBrush 
(available on select 
models only)
Scotchgard 
Protector Tool
(available on select 
models only)Spraying 
Crevice Tool
Crevice Tool 
Holder
Hose Secure 
Latch 
						

							167
Special Features of Your BISSELL ProHeat 2X
Your BISSELL ProHeat 2X Deep Cleaner is a home 
cleaning system that uses the power of heat and 
brushes to get the deep down dirt for a maximum 
clean. Not only does it come with a lot of unique 
features, it has been designed with you, the customer, 
in mind.
BISSELL ProHeat models all feature a patented built-in 
heater which will heat the hot tap water you put in up 
to 25 degrees hotter to safely optimize cleaning 
effectiveness. The heater will never allow the 
temperature to exceed 190 degrees. The Heater switch 
on the front of the machine controls the heater so you 
have the option to turn off the heat if you are cleaning 
delicate wool or oriental rugs. 
The 2 DirtLifter PowerBrush rolls are designed to 
enhance cleaning performance. The bristle pattern safely 
lifts out the deep down dirt while gently grooming carpet 
fibers. The floating suspension self-adjusts to all carpet 
heights and protects your carpet if you leave the power 
switch ON ( I ). Once the product is in the Upright 
position, the brushes automatically stop spinning. The 
Detent Pedal will activate the brush when floor cleaning.
The Custom Clean feature automatically mixes hot tap 
water with the BISSELL formula. Simply choose one 
of the 4 settings (Heavy Traffic, Normal Clean, Light 
Clean, or Rinse) and the ProHeat 2X will adjust the right 
amount of cleaning solution to mix with the heated 
water to fit your cleaning need.
Having a separate solution tank from the water tank 
also allows no waste of formula. Because the water 
and solution are stored separately, they are not mixed 
until you are ready to clean. When your cleaning job is 
finished, the formula can be stored ready to use in your 
machine for the next time!
This feature is available on all ProHeat 2X models, either 
on top of the Water Tank or on the Upper Handle.
Built-in Heater Feature
Custom Clean™
Dual DirtLifter PowerBrush 
						

							16
Carpet protection applied at the mill typically wears 
down with heavy foot traffic over time and with 
everyday cleaning, including deep cleaning. To help 
restore this important protection, BISSELL offers deep 
cleaning formulas with Scotchgard protector and a 
post-applicator to apply Scotchgard protector with the 
same materials used by carpet mills. This offers extra 
protection against dirt and tough stains to keep your 
carpets looking good longer. 
Until now, to maintain your Scotchgard 5-year 
limited stain warranty, you were required to hire 
a professional. By using your BISSELL ProHeat 2X 
machine with BISSELL formulas containing Scotchgard 
protector every 12 months, your carpet warranty from 
3M remains in effect. No other home deep cleaning 
system can do this for you. Refer to the Scotchgard 
protector warranty for details.
Our 2-in-1 full capacity tank system is designed with 
a heavy duty bladder inside for clean water. As you 
clean, the clean water in the bladder will empty and 
mix with the cleaning formula. Dirty water pulled out 
of your carpets will collect around the outside of the 
bladder so that clean and dirty water are always kept 
separate. This allows the user to maximize tank space, 
yet only carry one tank to and from the sink for 
emptying and filling.
Now, cleaning up your machine after the cleaning 
process is easier than ever! Simply remove the 2-in-1 
Tank and remove the screw to pop out the nozzle for 
rinsing in the sink.  Dirt, loose carpet fibers, and 
remaining pet hair or fuzz gets washed away in a snap. 
This provides either floor cleaning or above the floor 
cleaning with the turn of a knob. If choosing above 
floor cleaning for upholstery, stairs, or in those creases 
close to the baseboards, choose the attachment 
appropriate for the job, attach it to the flex hose, and 
you are ready to go!  
Scotchgard protector Applicator Tool and Scotchgard Warranty
2-in-1 Tank
Easy to Remove and Clean Nozzle
Ready Tools  Dial
8 
						

							16
Plan activities to give your carpet time to dry
Move furniture to another area if cleaning an 
entire room (optional)
Vacuum area with a dry vacuum cleaner 
thoroughly before deep cleaning
Pretreating (optional)
Pretreating is recommended to improve cleaning 
effectiveness for heavily soiled carpet in high 
traffic areas such as entryways and hallways. 
A. Spray the BISSELL Tough Stain 
Pre-treat formula onto heavy traffic 
areas, soiled areas, or stains.
B.  Allow to penetrate for at least 
3 minutes
C. Clean as normal, using the BISSELL 
Proheat 2X machine on the High 
Traffic Setting, following the 
instructions below.
Fill the Water Tank. Fill up the 2-in-1Tank by 
removing the Tank from the base of the machine 
with the Tank Carry Handle. Carry like a bucket 
to the sink. Unlatch the top of the Tank from the 
bottom by lifting the Tank Latch from the bottom 
at the back of the tank. Fill up the Heavy Duty 
Bladder with clean hot tap water. 
*Do not boil or microwave water as it can 
destroy the Bladder.
Leaving the filled bottom of the Water Tank on 
a flat surface, only maneuver the top part of the 
Tank. Replace the top of the Tank to the bottom 
by carefully hooking the front of the nozzle into 
the grooves on the bottom of the Tank.  
Note:  Remember to secure the Tank 
Latch in the back and test to make sure 
it is secure before picking up the Tank.  
Before You Clean
1.
2.
3.
4.
Carpet Cleaning
ATTENTION: Some Berber carpets have a 
tendency to fuzz with wear.  
Repeated strokes in the same 
area with an ordinary vacuum 
or deep cleaner may aggravate 
this condition. Please see Stain 
Removal instructions on page 15.
1
1b
1a
1c
1d1e
9
1. 
						

							16
Fill the Formula Tank. Fill up the Formula Tank 
by first unscrewing the Cap and Insert. Always 
use genuine BISSELL formulas to maximize 
cleaning and for the safety of your machine. Fill 
formula up to the line and replace the Cap and 
Insert. Place Formula Tank into the slot in the 
back of the machine for a snug fit.
Set Custom Clean Dial. Simply choose one of 
the 4 settings (Heavy Traffic, Normal Clean, Light 
Clean, or Rinse) and the ProHeat 2X will adjust 
the right amount of cleaning solution 
to mix with the heated water to fit your 
cleaning need.
When your cleaning job is finished, the formula 
can be stored ready to use in your machine for 
the next time!
This feature is available on all ProHeat 2X 
models, either at the foot of the machine, 
or on the handle.
Set Ready Tools Dial to the Floor Cleaning 
Setting.
Turn the Power Switch and Heater On. Plug 
into a proper outlet and turn the Power and 
Heater switches to the ON 
( I ) position.  Allow 1 
minute for the built-in heater to warm-up before 
cleaning.  The ProHeat 2X will be fully warmed 
and will provide optimal performance after a 
minute of continuous heated cleaning.
Cleaning Strokes. While pressing the Trigger, 
make one slow forward wet pass and another 
one back.  Let the Built-In Heater, formula, and 
DirtLifter PowerBrushes do the work for you.  
Caution: Do not overwet. Take care not to run 
over loose objects or edges of area rugs. Stalling 
brush may result in premature belt failure.  
Note: Your machine is equipped with a 
circuit breaker that will automatically shut 
off the brush if a large or loose object is 
caught in the brush roll. If that happens, be 
sure to unplug your machine, remove the 
foreign object, and then plug the machine 
back in to reset the circuit breaker. This can 
also be done by turning the machine off and 
back on once the object is removed.
Release the Trigger and make one slow forward 
and backward pass over the same area to 
remove any residual dirty water and aid in 
drying. Repeat cleaning passes until solution 
being pulled up appears clean. Continue passes 
without pressing the trigger until you can’t see 
any more water being pulled up. After cleaning, 
you may want to turn the Custom Clean dial 
to Rinse to give your carpeting a final Water 
Only rinse. This will ensure thorough removal of 
embedded dirt loosened by the deep 
cleaning formula. BISSELL deep cleaning 
formulas contain an anti-resoiling agent that 
helps your carpets repel dirt and keeps them 
looking good longer.
Carpet Cleaning (Continued)
2.
 WARNING: To Reduce the Risk of Fire and 
Electric Shock due to internal 
componet damage, use only 
BISSELL cleaning fluids intended 
for use with the deep cleaner.
Keep plenty of genuine BISSELL Fiber Cleansing 
Formula™ and Scotchgard™ protector cartridges 
on hand so you can clean and protect whenever it 
fits your schedule. Always use genuine BISSELL 
deep cleaning formulas. Non-BISSELL cleaning 
solutions may harm the machine and void 
the warranty.
22a
33a
3.
4.
4
5.
6.
10
5
Heater 
SwitchPower 
Switch