Bissell 7920-j Manual
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21
Troubleshooting
SmartTemp Ready Light Does Not Illuminate.
Possible Causes Remedies
The Power Switch is not turned ON. Turn the Power Switch ON.
Reduced Spray OR No Spray.
Possible Causes Remedies
Bladder may be empty. Refill Bladder with clean hand hot tap water.
SmartMix Bottle may be empty. Fill with any BISSELL Advanced Deep Cleaning Formula for
cleaning or water if rinsing.
The Filter may be clogged. Clean out Flow Indicator Filter, page 18.
Tanks may not be seated properly. Turn Power Switch OFF; remove & reseat tanks.
Inspect for presence of seals.
Pump may have lost prime. Turn Power Switch OFF; after 1 minute turn ON
and depress trigger.
The Pump Belt may be broken. Turn Power Switch OFF and unplug from the outlet. To
check if a Pump Belt has broken, you will need a flat
head screwdriver. Insert the blade end into the lower
slot of the Belt Access Door to release the lower snap. If
necessary, insert the blade end into the upper slot to
release the upper snap. Examine the belt for breakage.
You should be able to see the Pump Belt looped around
the motor shaft. If it is broken or missing, please refer to
Replacement Parts on page 23 before calling BISSELL
Consumer Services. Complete installation instructions
will accompany the replacement Belt.
DirtLifter PowerBrush Does Not Turn.
Possible Causes Remedies
The Brush Belt or Pump Belt is off or broken. Turn Power Switch OFF and unplug from the outlet. To
check if a Pump Belt has broken, you will need a flat
head screwdriver. Insert the blade end into the lower
slot of the Belt Access Door to release the lower snap.
If necessary, insert the blade end into the upper slot to
release the upper snap. Examine the belt for breakage.
If broken refer to pages 19-20.
Cleaner Not Picking Up Solution
Possible Causes Remedies
ReadyTools Dial may be at the Set ReadyTools Dial to either Tools/PreTreat
wrong setting for the cleaning job. or Floor Cleaning.
Nozzle Window may not be properly attached. Press down firmly on the black oval gasket at the top
Window to make sure the two tabs on the back of the
Nozzle Window are snapped into the mating slots in
the main housing.
Tank-in-Tank lid is not installed Re-install lid; refer to the Features section.
Tank-in-Tank is not properly seated. Tank-In-Tank must be firmly seated to function; remove
and reseat Tank-in-Tank.
Poor tool position (Hand held attachments only). Adjust angle; apply more downward pressure.
Tank-in-Tank has picked up maximum dirty water. Empty Tank-in-Tank, refer to the Features section.
WARNING: To reduce the risk of
fire, electric shock or
injury unplug from outlet
before servicing.
Insert Screwdriver
Blade Here
Lift Here
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22 BISSELL Consumer Services If your BISSELL product should require service: In the UK and Australia, call BISSELL Consumer Services at the number below and we will give you the location of a BISSELL Authorized Service Center in your area. For all other countries contact your local in country distributor for questions, service, or repair. If you have questions about your warranty or need replacement parts please contact the numbers below. For UK inquiries: Monday - Thursday 9 am — 5 pm Friday 9 am — 4 pm BISSELL Homecare (Overseas) Inc. The Boat Yard 105 Straight Road Old Windsor Berkshire, SL4 2SE United Kingdom Telephone: 0870-225-0109 For Australian inquiries: 24 hours a day 7, days a week E.D. Oates Pty Ltd 76 - 82 Newlands Road Reservoir VIC 3073 Australia Telephone: 1-800-811-183 For all other inquiries: Monday - Friday 8 am — 4 pm BISSELL Homecare, Inc. PO Box 1888 Grand Rapids, MI 49501 USA Telephone: 01-616-453-4451 Fax: 01-616-453-1383 Or visit the BISSELL website - www.bissell.com When contacting BISSELL, have model number of unit available. Please record your Model Number: ___________________ Please record your Purchase Date: ___________________ NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See About Your Warranty on page 20 for details. Please do not return this product to the store. Please do not return this product to the store. ug310-5829_7920K_405.indd 22ug310-5829_7920K_405.indd 225/5/06 11:25:27 AM5/5/06 11:25:27 AM
Replacement parts - BISSELL OxyPro™ 123BRUSH SU CTIO N456 789101113 141617181920 212223242526 Item Part No. Part Name 1* 210-9213 4” Small Area Tool 2* 603-0910 6” Stair Tool 3* 210-9148 Spraying Crevice Tool 4* 210-1197 TurboBrush ™ 5* 214-9131 Bare Floor Tool 6* 214-9142 PreTreat Wand 7* 215-9155 Tough Stain Brush 8 015-9043 Tank Assembly Complete (Includes Lid Assembly) 9 015-4439 Tank Lid Assembly 10 015-9041 Tank Bottom (Assembly) 11 210-1785 SmartMix ™ Bottle (Includes Cap Assembly) 12 210-1795 SmartMix ™ Cap Assembly 13 555-6503 Flow Indicator Assembly 14 210-4052 Window Gasket 15 214-9874 Floor Nozzle Window 16 215-0628 Replacement Pump Belt (With Instructions) 17 015-0621 Replacement Brush Belt (With Instructions) 18 213-3501 Lint Screen 19 484 Hard Floor Solutions 20 482 Wood Floor Solutions 21 710E 1.42 L Fibre Cleansing Formula ™ 22 720E 1.42 L Multi-Allergen Removal™ Formula 23 730E 1.42 L Pet Odor and Soil Removal™ Formula 24 740E 1.42 L Natural Orange Extract Formula™ with Scotchgard™ protector 25 750E 1.42 L Lavender Essence Formula ™ with Scotchgard™ protector 26 970 14 oz OxyKIC™ Carpet Spot & Stain Remover *Not all parts are included with every model. 12 15 23 ug310-5829_7920K_405.indd 23ug310-5829_7920K_405.indd 235/5/06 11:25:27 AM5/5/06 11:25:27 AM
24 ©2005 BISSELL Homecare, Inc Grand Rapids, Michigan USA All rights reserved. Printed in USA. Part Number 310-5829 Rev 04/05 Visit our website at: www.bissell.com Scotchgard is a trademark of 3M About Your Warranty This warranty gives you specific legal rights, and you may also have other rights which may vary from country to country. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by telephone, or regular post as described below, or con- tact your local in country distributor. Limited Two Year Warranty Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL Homecare, Inc., will replace (with new or remanufactured components), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for two years any defective or malfunctioning part do to manufacturers defect. This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or rou- tine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, or use not in accordance with the User’s Guide is not covered. For UK inquiries: Monday - Thursday 9 am — 5 pm Friday 9 am — 4 pm BISSELL Homecare (Overseas) Inc. The Boat Yard 105 Straight Road Old Windsor Berkshire, SL4 2SE United Kingdom Telephone: 0870-225-0109 For Australian inquiries: 24 hours a day 7, days a week E.D. Oates Pty Ltd 76 - 82 Newlands Road Reservoir VIC 3073 Australia Telephone: 1-800-811-183 For all other inquiries: Monday - Friday 8 am — 4 pm BISSELL Homecare, Inc. PO Box 1888 Grand Rapids, MI 49501 USA Telephone: 01-616-453-4451 Fax: 01-616-453-1383 BISSELL HOMECARE INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. *EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE TWO YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE. ug310-5829_7920K_405.indd 24ug310-5829_7920K_405.indd 245/5/06 11:25:43 AM5/5/06 11:25:43 AM