BenQ W20000/w5000 Digital Projector Home Cinema Series User Manual
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41 Additional information EnglishAdditional information Care of the projector Your projector needs little maintenance. The only thing you have to do on a regular basis is keep the lens clean and clean or replace the air filter. Never remove any parts of the projector except the lamp or the air filter. Contact your dealer or local BenQ Customer Service Centre if the projector fails to operate as expected. Cleaning the lens Clean the lens whenever you notice dirt or dust on the surface. Before you attempt to clean the lens, turn the projector off, unplug the power cable, and leave it several minutes to cool completely. 1. Use a canister of compressed air to remove dust. (Available from building hardware or photographic suppliers.) 2. If there is stubborn dirt or smudge marks, use a proper photographic lens brush or moisten a clean soft lens cloth with lens cleaner to gently wipe the lens surface. Never touch the lens with your finger or rub the lens with abrasive materials. Even paper towels can damage the lens coating. Only ever use a proper photographic lens brush, cloth, and cleaning solution. Do not attempt to clean the lens while the projector is switched on or is still hot from previous use. Cleaning the projector case Before you attempt to clean the case, turn the projector off, unplug the power cable, and leave it several minutes to cool completely. 1. To remove dirt or dust, wipe the case with a soft, dry, lint-free cloth. 2. To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral detergent. Then wipe the case. Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the case. Storing the projector If you need to store the projector for an extended time, please: 1. Make sure the temperature and humidity of the storage area are within the recommended range for the projector. Please refer to the Spec. page in this manual or consult your dealer about the range. 2. Retract the adjuster feet. 3. Remove the batteries from the remote control. 4. Pack the projector in its original packing or equivalent. Transporting the projector It is recommended that you ship the projector with its original packing or equivalent. When you carry the projector yourself, please use a soft carry case. Cleaning and replacing the dust filter The message to the right displays periodically every 500 hours use. You can also use the Advanced Setup > Dust Filter > Dust Filter Hours menu or the Information > Dust Filter Hours menu to check how long the filter has been used. If the filter is not cleaned, it can become clogged with dust and prevent proper ventilation. This can cause overheating and a malfunction of the projector. Should the projector filter become seriously clogged with dust, it can cause over-heating inside of the projector.WARNING Please check if the filter is clean. Clean the filter or replace with a new one. OK FILTER CLEAN REMIND NOTICE W20000-en.book Page 41 Monday, October 22, 2007 3:35 PM
42 Additional information EnglishTo clean the filter 1.Shut down the projector if turned on and wait until the fans stop running. 2. Release the bottom edge of the filter cover (right side of projector) by gently pulling the tabs on the lower ends of the panel (as illustrated). 5. Use a small vacuum cleaner (designed for computers and other office equipment) or use a soft brush (such as a clean artist’s paintbrush) to vacuum or sweep the dust away. •If the dirt is difficult to remove or the filter is broken, you should replace it. 6. Re-install the filter grill and cover securely. 3. Remove the filter cover by gently lifting the loosened cover vertically upwards and then away from the projector body. 7. Reapply power and turn the projector on. •If the filter grill is not correctly seated in place, you will be reminded by messages displayed on the screen until ENTER is pressed on the highlight of OK. •The projector will automatically shut down within minutes if there has been no further action taken. Re-install the filter and cover securely, then turn on the power again. Resetting the filter timer Do not reset the filter timer if the filter has not been replaced. 1. After the startup logo, press MENU and then press / until the Advanced Setup menu is highlighted. 2. Press to highlight Dust Filter and press ENTER. The Dust Filter page displays. 3. Highlight Reset Dust Filter Timer and press ENTER. A warning message displays asking if you want to reset the lamp timer. Highlight Reset and press ENTER. The filter time will be reset to 0. Do not reset if the filter is not new or replaced as this could cause damage. 4. Remove the dust filter grill by pulling the tab outwards and away from the projector. W20000-en.book Page 42 Monday, October 22, 2007 3:35 PM
43 Additional information EnglishLamp information Getting to know the lamp hour When the projector is in operation, the duration (in hours) of lamp usage is automatically calculated by the built-in timer. The method of calculating the equivalent lamp hour is as follows: Equivalent lamp hour = 1 (hours used in Whisper mode) + 3/2 (hours used in Normal mode) See Setting Lamp Power as Whisper below for more information on Whisper mode. To obtain the lamp hour information: 1. Press MENU and then press / until the Advanced Setup menu is highlighted. 2. Press to highlight Lamp and press ENTER. The Lamp page displays. 3. Highlight Lamp Hours and press ENTER to display the Lamp Hours information page. 4. To leave the menu, press MENU. About Lamp Rest Rate: Lamp Rest Rate shows the percentage of the lamp rest life. The method of calculating the rate is as follows: Rest Rate = [1 - (Total Lamp Hours /3000)] x 100% Extending lamp life The projection lamp is a consumable item that normally can last up to 2000- 3000 hours with proper usage. To keep the lamp life as long as possible, you can do the following settings via the OSD menu. • Setting Lamp Power as Whisper Using Whisper mode reduces system noise and power consumption. If the Whisper mode is selected, the light output will be reduced and result in darker projected pictures. Setting the projector in Whisper mode also extends the lamp life. To set Whisper mode, go into the Advanced Setup > Lamp > Lamp Power menu and press / . •Setting Auto Off This function allows the projector to turn off automatically if no input source is detected after a set period of time. To s e t Auto Off, go into the System Setup > Auto Off menu and press / to select a time period. The time period can be set from 5 to 30 minutes in 5-minute increments. If the preset time lengths are not suitable for your presentation, select Disable. The projector will not automatically shut down in a certain time period. Lamp Pattern High Altitude Mode Password Key Lock Reset All SettingsAdvanced Setup EXIT Back S-Video ENTER Off LampLamp Power Lamp HoursENTER EXIT Back Reset Lamp Timer Lamp HoursLamp Hours Nor. Lamp Hours Eco. Lamp Rest Rate EXIT Back 100hr 150hr 90% Whisper Dust Filter ISF Language Splash Screen My Screen Projector Position Auto Off Sleep Timer Background Color Menu Settings Input SourceSystem Setup S-Video English BenQ Auto Source Search EXIT Back Disable Disable Blue On Floor Front W20000-en.book Page 43 Monday, October 22, 2007 3:35 PM
44 Additional information EnglishTiming of replacing the lamp When the Lamp indicator lights up red or a message appears suggesting it is time to replace the lamp, please install a new lamp or consult your dealer. An old lamp may cause a malfunction in the projector and in some instances the lamp may explode. The Lamp indicator light and Temperature warning light will light up if the lamp becomes too hot. Turn the power off and let the projector cool for 45 minutes. If the Lamp or Temp indicator still lights up after turning the power back on, please contact your dealer. See Indicators on page 47 for details. The following Lamp warning displays will remind you to change the lamp. Replacing the lamp To reduce the risk of electrical shock, always turn the projector off and disconnect the power cord before changing the lamp. To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before replacing the lamp. To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp glass that has shattered into sharp pieces. To reduce the risk of injuries to fingers and/or compromising image quality by touching the lens, do not touch the empty lamp compartment when the lamp is removed. This lamp contains mercury. Consult your local hazardous waste regulations to dispose of this lamp in a proper manner. StatusMessage The lamp has been in operation for 2000 hours. Install a new lamp for optimal performance. If the projector is normally run with Whisper selected (See Getting to know the lamp hour on page 43), you may continue to operate the projector until the 2950 hour lamp warning appears. Press ENTER to dismiss the message. The lamp has been in operation for 2980 hours. It is strongly recommended that you replace the lamp at this age. The lamp is a consumable item. The lamp brightness diminishes with use. This is normal lamp behavior. You can replace the lamp whenever you notice that the brightness level has significantly diminished. If the lamp is not replaced beforehand, it should be replaced after 2950 hours usage. Press ENTER to dismiss the message. The lamp has been in operation for 3000 hours. The lamp MUST be replaced before the projector will operate normally. Press ENTER to dismiss the message. OK NOTICE: Order replacement lamp Lamp > 2000hrs WARNING OK NOTICE: Order replacement lamp Lamp > 2980hrs WARNING NOTICE: Replace lamp now Lamp > 3000hrs Lamp-usage time exceeded Replace lamp (refer to User Manual) then reset lamp timer OK WARNING W20000-en.book Page 44 Monday, October 22, 2007 3:35 PM
45 Additional information English1. Turn the power off and disconnect the projector from the wall socket. Turn off all connected equipment and disconnect all other cables. See Turning the power off on page 34 for details. 2. Slightly lift the projector up. Loosen the screws on the lamp cover (located on the left side). 3. Remove the lamp cover. 4. Loosen the screws that hold the lamp to the projector. If the screws are not loosened completely, they could injure your fingers. It is strongly recommended that you use a magnetic- head screwdriver to retain the screw should it come loose.5. Slowly pull the lamp out of the projector. Pulling it too quickly may cause the lamp to break and scatter broken glass in the projector. To reduce the risk of injuries to fingers and damage to internal components, use caution when removing lamp glass that has shattered. Do not place the lamp in locations where water might splash on it, children can reach it, near or above heat sources, or near flammable materials. Do not insert your hand into the projector when the lamp is removed. If you touch the optical components inside, it could cause blurred images. 6. Insert the replacement lamp. Make sure it is pushed fully and firmly in place. 7. Tighten the screws securing the lamp box. Please be careful to not over-tighten the screws. Loose screws may cause a bad connection, which could result in malfunction. 8. Re-install the lamp cover. 9. Tighten the screws on the lamp cover. 10. Reapply power and turn the projector back on. W20000-en.book Page 45 Monday, October 22, 2007 3:35 PM
46 Additional information EnglishResetting the lamp timer Do not reset the lamp timer if the lamp has not been replaced as this could cause damage. 1. After the startup logo, press MENU and then press / until the Advanced Setup menu is highlighted. 2. Press to highlight Lamp and press ENTER. The Lamp page displays. 3. Highlight Reset Lamp Timer and press ENTER. A warning message displays asking if you want to reset the lamp timer. Highlight Reset and press ENTER. The lamp time will be reset to 0. Lamp Dust Filter High Altitude Mode Password Key Lock Reset All SettingsAdvanced Setup EXIT Back S-Video ENTER Off LampLamp Power Lamp Hours ENTER EXIT Back Reset Lamp Timer Reset Lamp Timer? Reset Cancel WARNING Normal Pattern ISF W20000-en.book Page 46 Monday, October 22, 2007 3:35 PM
47 Additional information EnglishIndicators There are three indicators which show the status of the projector. Check the following for information about the indicator lights. If there is anything wrong, turn the projector off and contact your dealer. When the projector is in a normal state, ... When the projector is in an abnormal state, ...Power Temp Lamp Status & Description Red Red RedMain power switch on Orange Off OffStand-by mode Green FlashingOff OffPowering up Green Off OffNormal operation Orange FlashingOff Off • The projector needs 90 seconds to cool down as it was abnormally shut down without the normal cooling down process. • The projector needs to cool for 90 seconds after the power is turned off. Power Temp Lamp Status & Description Off Off Red• The lamp has been damaged. Please contact your local BenQ customer center for purchasing a new lamp. Orange Off Red • The lamp is not properly attached. • The lamp has been damaged. Please contact your local BenQ customer center for purchasing a new lamp. Off Red Off The fans are not working. The projector has shutdown automatically. If you try to re- start the projector, it will shutdown again. Please contact your dealer for assistance.Off Red Red Off Red Green Off Red Orange Off Green Red Fan sensors error Fans do not rotate during powering up.Off Green Orange Off Orange Red Red Red Red Thermal condition error Red Red Green Red Red Orange Green Red Red Green Red Green Green Red Orange Orange Red Red The internal temperature is too high. • The intake ventilation or the exhaust ventilation is blocked. • The projector may be in a poorly ventilated location. • The ambient temperature may be too high.Orange Red Green Orange Red Orange Off Orange Green The dust filter is seriously clogged with dust. The projector is going to shut down. W20000-en.book Page 47 Monday, October 22, 2007 3:35 PM
48 Additional information EnglishTroubleshooting ProblemCauseRemedy The projector does not turn on.There is no power from the power cable.Plug the power cable into the AC inlet on the rear of the projector, and plug the power cable into to the power outlet. If the power outlet has a switch, make sure that it is switched on. (See page 19) The power switch is not in the on position.Put the power switch in the on position. (See page 19) Attempting to turn the projector on again during the cooling process.Wait until the cooling down process has completed. The lamp cover is not securely attached.Correctly attach the lamp cover. (See page 44) No picture.The video source is not turned on or connected correctly.Turn the video source on and check that the signal cable is connected correctly. (See page 16) The projector is not correctly connected to the input source device.Check the connection. (See page 16) The input signal has not been correctly selected.Select the correct input signal with the Source buttons on the remote control or SOURCE on the projector. (See page 19) Image is unstable.The connection cables are not securely connected to the projector or the signal source.Correctly connect the cables to the appropriate terminals. (See page 16) Picture is blurred.The projection lens is not correctly focused.Adjust the focus of the lens using the focus ring. (See page 20) The projector and the screen are not aligned properly.Adjust the projection angle and direction as well as the height of this unit if necessary. (See page 23) Remote control does not work correctlyThe batteries are out of power.Replace both of the batteries with new ones. (See page 6) There is an obstacle between the remote control and the projector.Remove the obstacle. (See page 6) You are too far away from the projector.Stand within 8 meters (26.2 feet) of the projector. (See page 6) W20000-en.book Page 48 Monday, October 22, 2007 3:35 PM
49 Additional information EnglishSpecifications All specifications are subject to change without notice. Dimensions 492 x 180 x 420 mm (W x H x D) Unit: mm Optical Projection systemSingle-chip DLPTM system. DMD chip0.95 DLP (1920 x 1080) LensF=2.4 to 2.7, f=38.87 to 46.63 mm Projection screen size41 to 300 Lamp200W Electrical CompatibilityPC: 640 x 400 to 1920 x 1080 (16:9) Video: NTSC, PAL, SECAM, YPbPr NTSC(480i)/480p/PAL(576i)/576p, HDTV (720p/1080i) DDC 2B Color SpaceColor Gamut > 55% NTSC Terminals InputAnalog RGB: BNC x 5 HDMI (V. 1.2) x 2 Component Video (Y/ C B/ CR, Y/ PB/ PR) x 1 Component Video (Y/ C B/ CR, Y/ PB/ PR) x 1 (shared with BNC) Composite Video x 1 S-Video x 1 Output Control12VDC (Max. 0.5 A) Serial Connector: RS232 8 pin MINI DIN General characteristics Projector weight9.6 kg (21.2 lbs) PowerVAC 100-240V, 3.2A, 50-60Hz (Automatic) Power consumptionMax. 340W Operating temperature0 °C to 35 °C at sea level Operating humidity10% - 90% (without condensation) Operating altitude0-1499 m at 0°C-35°C 1500-3000 m at 23°C-30°C (with High Altitude Mode on) Storage temperature-20°C- 60°C/-4°F to 140°F Storage humidity10% - 90% 492 420 180 W20000-en.book Page 49 Monday, October 22, 2007 3:35 PM
50 Additional information EnglishTiming chart Supported timing for RGBHV input (Analog or Digital PC signals) FormatResolutionRefresh rate(Hz)H. Freq.(KHz)Pixel Freq.(MHz) 720 x 400 720 x 40070 31.469 28.322 85 37.9 35.5 640 x 480 640 x 48060 31.469 25.175 72 37.861 31.5 75 37.5 31.5 85 43.269 36 800 x 600 800 x 60050 31.3 32.051 56 35.156 36 60 37.879 40 72 48.077 50 75 46.875 49.5 85 53.674 56.25 848 x 480 848 x 480 60 31.02 33.75 1024 x 768 1024 x 76860 48.363 65 70 56.476 75 75 60.023 78.75 85 68.677 94.5 1152 x 864 1152 x 864 75 67.5 108 1280 x 768 1280 x 76860 47.396 68.25 60 47.776 79.5 75 60.289 102.25 85 68.633 117.5 1280 x 960 1280 x 96060 60 108 85 85.938 148.5 1280 x 1024 1280 x 102460 63.981 108 75 79.976 135 85 91.146 157.5 1360 x 768 1360 x 768 60 47.712 85.5 1400 x 1050 1400 x 105060 64.744 101 60 65.317 121.75 75 82.278 156 1440 x 900 1440 x 90060 55.469 88.75 60 59.935 106.5 75 70.635 136.75 85 80.43 157 1600 x 1200 1600 x 1200 60 75 162 1680 x 1050 1680 x 105060 64.674 119 60 65.29 146.25 1920 x 1200 1920 x 1200 60 74.038 154 W20000-en.book Page 50 Monday, October 22, 2007 3:35 PM