BenQ W20000/w5000 Digital Projector Home Cinema Series User Manual

							W20000/W5000 Digital Projector
Home Cinema Series
User Manual
Welcome
W20000-en.book  Page 1  Monday, October 22, 2007  3:35 PM 
						

							2  Table of contents  
EnglishTa b l e  o f  c o n t e n t s
Important safety instructions ..... 3
Overview ...................................... 6
Shipping contents .................................. 6
Remote control batteries ....................... 6
Remote control operation ..................... 6
Projector features................................... 7
Projector exterior view .......................... 8
Controls and functions.......................... 9
Control panel ..............................................9
Remote control....................................... 10
Positioning your projector ........ 11
Choosing a location ............................. 11
Obtaining a preferred projected image 
size ........................................................ 12
Shifting the projection lens vertically ......12
How to determine the position of the 
projector for a given screen size ...............13
How to determine the recommended screen 
size for a given distance ............................13
Projection dimensions ..............................14
Connecting with video 
equipment .................................. 16
Preparations ..............................................16
Connecting HDMI devices .......................17
Connecting RGBHV devices ....................17
Connecting component-video devices ....17
Connecting S-Video or video devices ......18
Connecting a computer ............................18
Using the projector.................... 19
Turning the projector on .................... 19
Selecting an input source .................... 19
Using the menus .................................. 20
Fine-tuning the image size and clarity 20
Securing the projector ......................... 21
Using a security cable lock........................21
Utilizing the password function ...............21
Adjusting the projected image ............ 23
Adjusting the projection angle  ................23Correcting picture distortion................... 23
Using the preset and user modes ........ 24
Fine-tuning the picture quality........... 26
Advanced picture quality controls...... 27
Selecting the aspect ratio ..................... 30
Operating in a high altitude 
environment ........................................ 31
Displaying more than one image source 
simultaneously ..................................... 32
Creating your own startup screen ...... 33
Personalizing the projector menu 
display .................................................. 33
Locking control keys ........................... 33
Turning the power off ......................... 34
On-Screen Display (OSD) menus ...... 35
Additional information ............. 41
Care of the projector ........................... 41
Cleaning and replacing the dust filter 41
Lamp information ............................... 43
Getting to know the lamp hour ............... 43
Extending lamp life .................................. 43
Timing of replacing the lamp .................. 44
Replacing the lamp ................................... 44
Indicators ............................................. 47
Troubleshooting .................................. 48
Specifications ....................................... 49
Warranty and Copyright 
information ................................ 52
Regulation statements ............... 53
W20000-en.book  Page 2  Monday, October 22, 2007  3:35 PM 
						

							  3
  Important safety instructions
EnglishThank you for your purchase of this quality BenQ video projector! It has been designed to provide you with an 
enjoyable home theater viewing experience. For the best results, please read this manual through carefully as it is 
your guide through the control menus and operation.
Important safety instructions
Your projector is designed and tested to meet the latest standards for safety of information technology 
equipment. However, to ensure safe use of this product, it is important that you follow the instructions 
mentioned in this manual and marked on the product.
1. Please read this user manual before you operate 
your projector. Keep this manual in a safe place 
for future reference. 
2. Always place the projector on a level, horizontal 
surface during operation.
- Do not place the projector on an unstable cart, 
stand, or table as it may fall and be damaged; 
- Do not place inflammables near the projector; 
- Do not use if tilted at an angle of more than 10 
degrees left to right, nor at angle of more than 15 
degrees front to back.
3. Do not store the projector on end vertically. Doing 
so may cause the projector to fall over, causing 
injury or resulting in damage. 4. Do not place the projector in any of the 
following environments: 
- space that is poorly ventilated or 
confined. Allow at least 50 cm clearance 
from walls and free flow of air around the 
projector; 
- locations where temperatures may 
become excessively high, such as the 
inside of a car with all windows closed; 
- locations where excessive humidity, 
dust, or cigarette smoke may 
contaminate optical components, 
shortening the projector’s lifespan and 
darkening the screen;
- locations near fire alarms;
- locations with an ambient temperature 
above 35°C/95°F;
- locations where altitude is higher than 
1500 meters/4920 feet above sea level.
4920-
9840 
feet
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							4 Important safety instructions  
English
5. Do not block the ventilation holes while the 
projector is on (even in standby mode): 
- Do not cover the projector with any item; 
- Do not place the projector on a blanket, 
bedding or any other soft surface. 
6. In areas where the mains power supply 
voltage may fluctuate by ±10 volts, it is 
recommended that you connect your 
projector through a power stabilizer, surge 
protector or uninterruptible power supply 
(UPS) as appropriate to your situation.   
7. Do not step on the projector or place any 
objects upon it.
8. Do not place liquids near or on the projector. 
Liquids spilled into the projector will void your 
warranty. If the projector does become wet, 
disconnect it from the power point and call 
BenQ to have the projector repaired. 9. Do not look straight into the projector lens 
during operation. It may harm your sight. 
10. Do not operate the projector lamp beyond the 
rated lamp life. Excessive operation of lamps 
beyond the rated life could cause a lamp to 
break on rare occasions.
11. The lamp becomes extremely hot during 
operation. Allow the projector to cool for 
approximately 45 minutes prior to removing 
the lamp assembly for replacement.
12. This projector is capable of displaying 
inverted images for ceiling mount installation. 
Use only BenQ’s Ceiling Mounting Kit for 
mounting.
W20000-en.book  Page 4  Monday, October 22, 2007  3:35 PM 
						

							  5
  Important safety instructions
English13. Never attempt to replace the lamp assembly 
until the projector has cooled down and is 
unplugged from the power supply. 
14. When you think service or repair is required, 
take the projector only to a suitably qualified 
technician.   
15. Do not attempt to disassemble this projector. 
There are dangerous high voltages inside 
which may cause death if you should come 
into contact with live parts. The only user 
serviceable parts are the lamp, and air filter 
which have their own removable covers or 
access panels. See pages 42 and 44.
Under no circumstances should you ever 
undo or remove any other covers. Refer 
servicing only to suitably qualified 
professional service personnel.
Notice
Please keep the original packing for possible future 
shipment. If you need to pack your projector after 
use, adjust the projection lens to an appropriate 
position, put the lens cushion around the lens, and 
fit the lens cushion and projector cushion together 
to prevent damage during transportation.
Moisture condensation
Never operate the projector immediately after moving 
it from a cold location to a hot location. When the 
projector is exposed to such a change in temperature, 
moisture may condense on the crucial internal parts. To 
prevent the projector from possible damage, do not use 
the projector for at least 2 hours when there is a sudden 
change in temperature.
Avoid volatile liquid
Do not use volatile liquids, such as insecticide or some 
types of cleaner, near the projector. Do not have rubber 
or plastic products touching the projector for a long 
time. They will leave marks on the finish. If cleaning 
with a chemically treated cloth, be sure to follow the 
cleaning product’s safety instructions.
Disposal
This product contains the following materials which 
are harmful to human bodies and environment.
•  Lead, which is contained in solder. 
•  Mercury, which is used in the lamp.
To dispose of the product or used lamps, consult your 
local environment authorities for regulations.
Ceiling mounting the projector
We want you to have a pleasant experience using your 
BenQ projector, so we need to bring this safety matter 
to your attention to prevent damage to person and 
property.
If you intend to mount your projector on the ceiling, 
we strongly recommend that you use a proper fitting 
BenQ projector ceiling mount kit and that you ensure it 
is securely and safely installed.
If you use a non-BenQ brand projector ceiling mount 
kit, there is a safety risk that the projector may fall from 
the ceiling due to an improper attachment through the 
use of the wrong gauge or length screws.
You can purchase a BenQ projector ceiling mount kit 
from the place you purchased your BenQ projector. 
BenQ recommends that you also purchase a separate 
Kensington lock compatible security cable and attach it 
securely to both the Kensington lock slot on the 
projector and the base of the ceiling mount bracket. 
This will perform the secondary role of restraining the 
projector should its attachment to the mounting 
bracket become loose.
W20000-en.book  Page 5  Monday, October 22, 2007  3:35 PM 
						

							6 Overview  
EnglishOverview
Shipping contents
The projector is shipped with the cables required for connection to video equipment. Some of the items may not 
be available depending on your region of purchase. Please check with your place of purchase.
Some of the accessories may vary from region to region.
The warranty card and safety manual are only supplied in some specific regions. Please consult your 
dealer for detailed information.
Remote control batteries
1. To open the battery cover, turn the remote 
control over to view its back, push on the 
finger grip on the cover and slide it down in 
the direction of the arrow as illustrated. The 
cover will slide off.
2. Remove any existing batteries (if necessary) 
and install two new AAA batteries observing 
the battery polarities as indicated in the base of the battery compartment. Positive (+) goes to positive and 
negative(-) goes to negative. 
3. Refit the cover by aligning it with the case and sliding it back up into position. Stop when it clicks into place. 
Notes on handling batteries
• Do not mix old batteries with new ones, or mix different types of batteries.
• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the kitchen, 
bathroom, sauna, sunroom, or in a closed car.
• Dispose of used batteries according to the battery manufacturer’s instructions and local environment 
regulations for your region.
• If the remote control will not be used for an extended period of time, remove the batteries to avoid damage 
to the control from possible battery leakage.
Remote control operation
• Make sure that there is nothing positioned between the 
remote control and the infrared (IR) sensor on the 
projector that might obstruct the IR beam from the 
remote control reaching the projector.
• The effective range of the remote control is up to 8 
meters, and at an angle within 45 degrees of the IR 
beam. Always aim straight at the projector, however 
most screens will also reflect the IR beam to the 
projector.
Projector Power cableComponent 
Video cableRemote 
controlBatteriesUser 
manualDust filter
W20000(CHINA) (EU) (UK) (US)
(3-2 
power 
adaptor)W20000
W500
0
up to 8m
W20000-en.book  Page 6  Monday, October 22, 2007  3:35 PM 
						

							  7
  Overview
EnglishProjector features
• Full HD compatible
The projector is compatible with Standard Definition TV (SDTV) 480i, 480p, 576i, 576p, and High 
Definition TV (HDTV) 720p, 1080i and 1080p formats, with the 1080p format providing a true 1:1 image 
reproduction. 
• High picture quality
The projector provides excellent picture quality due to its high resolution, excellent home theater 
brightness, super high contrast ratio, vivid color and rich gray-scale reproduction.
• Super-high contrast ratio
This projector utilizes a motorized IRIS control lens to achieve a super-high contrast ratio. 
•Vivid color reproduction
This projector features an 7-segment color wheel to produce realistic color depth and range unattainable 
with lesser segment color wheels.
•Rich gray-scale
When viewed in a darkened environment, the automatic gamma control provides excellent gray-scale 
display which reveals details in shadows and in night or darkened scenes.
• Extra-low noise operation
This projectors unique cooling system design prevents unnecessary fan noise, and is rated at less than 25dB 
in normal mode and a low 23dB when in Whisper mode.
• Motorized lens shift
The remote control can be used to adjust vertical lens shift from the comfort of your armchair, which is 
particularly useful if the projector has been ceiling mounted and accessibility to its panel controls is difficult 
or awkward.
• Wide variety of inputs and video formats
The projector supports a wide variety of inputs for connection to your video and PC equipment, including 
component video, S-Video, and composite video, as well as HDMI, RGBHD, and an output trigger for 
connection to automated screen and environment lighting systems. 
• ISF certified calibration control
To reach a higher standard of performance, the projector incorporates ISF NIGHT and ISF DAY mode 
settings in its OSD menus, which requires professional calibration service from authorized ISF installers.
• Panamorph lenses compatible
The projector is compatible with Panamorph lenses that allow you to convert 16:9 projectors to 2.35:1 
aspect ratio.
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							8 Overview  
EnglishProjector exterior view
Front and upper side view 
Rear view 
Under and side view 
Connector panel
See Connecting with video equipment on page 16 for connection details. 1. Rear IR sensor
2. Control panel (See Control panel on page 9 for 
details.)
3. Dust filter grill (cool air intake)
4. Front IR sensor
5. Vent (heated air exhaust)
6. Projection lens
7. Connector panel (see below for details)
8. Main AC power switch
9. Power cable socket
10. Adjustable feet
11. Ceiling mounting holes
12. Kensington lock slot
W20000
1
2
3
4
6 5
G/Y
HV B/PB/CBR/PR/CR12V TRIGGERS-VIDEO
RS-232 Y
PB/CBPR/CRVIDEOHDMI7
8
9
11
1110 10
12
13. HDMI ports
14. Component Video inputs (RCA)
support Y/P
B/PR or Y/CB/CR video signal
15. Composite Video input (RCA)
16. S-Video input (mini 4-pin DIN)
17. Component video inputs (BNC)
support Y/P
B/PR, Y/CB/CR, or RGB video signal
18. RGB High Definition inputs (BNC)
supports RGBHV video or PC signal
19. 12VDC output terminal
Used to trigger external devices such as an electric 
screen or light control, etc. Consult your dealer 
for how to connect these devices.
20. RS-232C port for wired remote control
13 14 15 16
20 19 18 17
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							  9
  Overview
EnglishControls and functions
Control panel 
7. Keystone   / Left-arrow   button
Ke ystone   / Rig ht-ar row   button
Manually corrects distorted pictures resulting 
from an angled projection.
See Correcting picture distortion on page 23 for 
details.
When the on-screen menu is activated, moves the 
selection to the left or right.
8. MENU button
Performs the same action as MENU on the remote 
control. 
Toggles the On-Screen Display (OSD) menu on 
and off. See Using the menus on page 20.
9. POWER button
Performs the same action as POWER on the 
remote control.
Toggles the projector between standby and on.
See Turning the projector on on page 19 and 
Turning the power off  on page 34 for details.
10. SOURCE button
Performs the same action as the source selection 
buttons (COMP1, COMP2, VIDEO, HDMI 1,  
HDMI 2, RGB HD, S-VIDEO) on the remote 
control. 
Switches sequentially through input sources.
See Selecting an input source on page 19 for 
details. 
11. PRESET MODE button
Depending upon which input source is selected, 
selects an available picture setup mode. See 
Selecting a preset mode on page 24 for details.
12. ENTER button
Enacts the selected On-Screen Display (OSD) 
menu item.
13. EXIT button
Goes back to previous OSD menus, exits and saves 
any changes made using the On-Screen Display 
(OSD) menu. See Using the menus on page 20 
for details. 1. Foucs ring
Adjusts the focus of the projected image.
2. Zoom ring
Adjusts the size of the projected image.
3. POWER indicator light
Lights up or flashes when the projector is 
operating. See Indicators on page 47 for details.
4. TEMPerature warning light 
Lights up or flashes if the projector’s temperature 
becomes too high. See Indicators on page 47 for 
details.
5. LAMP indicator light
Lights up or flashes when the projector lamp has 
developed a problem. See Indicators on page 47 
for details.
6. LENS SHIFT   (up)
LENS SHIFT   (down)
Performs the same action as LENS and  /  on 
the remote control. 
Adjusts the motorised vertical lens shift by 
moving the image upwards or downwards on the 
screen in relation to the orientation of the 
projector. See Shifting the projection lens 
vertically on page 12 for details.
When the on-screen menu is activated, moves the 
selection upwards or downwards.
1
2
3
4
5
6
7
7
6
98
10
11
1312
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							10 Overview  
EnglishRemote control
7. Arrow buttons (Left  , Up  , Right  , 
Down )
Moves the current On-Screen Display (OSD) 
menu selection in the direction of the arrow being 
pressed when the OSD menu is activated. See 
Using the menus on page 20 for details.
Adjusts the motorised vertical lens by moving the 
image upwards or downwards on the screen in 
relation to the orientation of the projector. (Up 
, Down )
Manually corrects distorted pictures resulting 
from an angled projection. (Left , Right )
8. MENU button
Toggles the On-Screen Display (OSD) menu on 
and off. See Using the menus on page 20 for 
details.
9. EXIT button
Goes back to previous OSD menus, exits and saves 
any changes made using the On-Screen Display 
(OSD) menu. See Using the menus on page 20 
for details.
10. Picture quality adjustment buttons 
(BRIGHTNESS, COLOR, CONTRAST, TINT):
Displays the setting bars for adjustment of the 
appropriate picture quality values. See Fine-
tuning the picture quality on page 26 for details. 
11. Picture window control buttons (PIP, SIZE, 
POSITION, ACTIVE)
Displays the Picture In Picture (PIP) windows, 
toggles between the main window and sub-
window with ACTIVE, and adjusts the size and 
position of the currently active window with SIZE 
and POSITION. See Displaying more than one 
image source simultaneously on page 32 for 
details.
12. LENS button
Displays the setting page for the adjustment of the 
motorised vertical Lens shift value. See Shifting 
the projection lens vertically on page 12 for 
details.
13. IRIS button
Displays the setting bar for the adjustment of the 
motorised aperture lens IRIS. See Adjusting 
contrast ratio via IRIS on page 29 for details.
14. LIGHT button
Turns on the remote control backlight for about 
10 seconds. Pressing any other button while the 
backlight is on keeps the backlight on for a further 
10 seconds. Press the button again to turn the 
backlight off. 1. POWER button
Toggles the projector between standby and on. 
See Turning the projector on on page 19 and 
Turning the power off  on page 34 for details. 
2. Source selection buttons (COMP1, COMP2, 
VIDEO, HDMI 1.2, RGB HD, S-VIDEO)
Selects an input source for display. See Selecting 
an input source on page 19 for details.
3. Aspect buttons (ANA, 4:3, LB, WIDE, REAL)
Selects the display aspect ratio. See Selecting the 
aspect ratio on page 30 for details.
4. PRESET button
Selects one of the preset program modes. See 
Selecting a preset mode on page 24 for details.
5. MEMORY buttons (USER 1, USER 2/ISF NIGHT, 
USER 3/ISF DAY, and DEFAULT)
Restores picture settings saved in USER 1, USER 
2/ISF NIGHT, USER 3/ISF DAY, or DEFAULT for 
the current input source. See Setting the User 1/
User 2/User 3 mode on page 25 for details.
6. ENTER button
Enacts the selected On-Screen Display (OSD) 
menu item.
1
2
3
4
5
76
9
12
14 8
10
11
13
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