BenQ Vz2350hm User Manual

							11
Basic OSD menu operation
• Press the MENU button  to activate the OSD menu.
•  Press  - or + to navigate through the menu options. Once the desired option is highli\
ghted, press 
the  MENU key to confirm the selection.   
Press  - or + to change the settings of the selected function.  
Press  MENU key to save the new setting and exit the current function. Press - or + to select 
another function in sub-menu.   
Press  AUTO to exit. If you want to adjust any other function, repeat the previous steps.
•  OSD Lock: To lock the OSD, press and hold the MENU key while the monitor is off and then 
press the 
 key to turn the monitor on. To unlock the OSD, press and hold the MENU button 
while the monitor is off and then press the 
 key to turn the monitor on.
•  If the product screen size is 4:3 or input signal resolution is wide, the  Image Ratio is disabled.
•  When  DCR is on and there is no OSD menu, press the - key is available to adjust ECO and will set DCR to 
off.
Power LED indicator
LED indicator System status
Blue The monitor is powered on.
Orange The monitor is in Standby mode.
  
						

							12
Menu introduction
Available menu options may vary depending on the input sources, functions and settings. Menu 
options that are not available will become grayed out. And keys that are not available will be disabled 
and the corresponding OSD icons will disappear.
Main menuFunction Range
Luminance Contrast Adjusts the degree of difference between 
darkness and lightness. 0-100
Brightness Adjusts the balance between light and dark shades. 0-100
Eco mode Select a picture mode that best suits the type of 
images shown on the screen. • 
Standard
•  Text
•  Internet
•  Game
•  Movie
•  Sports
DCR   Sets dynamic contrast ratio. • On
•  Off
AMA 
(for models 
with HDMI 
inputs) Improves the gray level response time of the LCD 
panel.
• 
Premium
•  High
•  Off
Image 
Setup Clock
Adjusts the pixel clock frequency timing to 
synchronize with the analog input video signal. 0-100
Phase Adjusts the pixel clock phase timing to 
synchronize with the analog input video signal. 0-100
H. Position Adjusts the horizontal position of the screen 
image. 0-100
V. Position Adjusts the vertical position of the screen image. 0-100
Image Ratio This feature is provided to allow aspect ratios 
other than 16:9 to be displayed without geometric 
distortion. • 
Wide
•  4:3
  
						

							13
Main menuFunction Range
Color 
Temp. Warm
Applies a warm tint to the image and is factory 
pre-set to the news print standard white color.
Normal Allows video and still photographs to be viewed 
with natural coloring. 
Cool Applies a cool tint to the image and is factory 
pre-set to the PC industry standard white color.
User The blend of the Red, Green and Blue primary 
colors can be altered to change the color tint of 
the image. Go to the succeeding R (red), G 
(green), and B (blue) menus to change the settings.
Decreasing one or more of the colors will reduce 
their respective influence on the color tint of the 
image. (e.g. if you reduce the Blue level the image 
will gradually take on a yellowish tint. If you 
reduce Green, the image will become a magenta 
tint.) • 
Red
•  Green
•  Blue
sRGB Recall sRGB Color Temperature from EEPROM.
OSD Setup H. Position Adjusts the horizontal position of the OSD menu. 0-100
V. Position Adjusts the vertical position of the OSD menu. 0-100
Timeout Adjusts the display time of the OSD menu. 5-100
Language Sets the OSD menu language. • English
•  Español
•  Français
•  Português
•  Русский
  简体中文
  繁體中文
  한국어
Extra Input Select Use this to change the input to that appropriate to 
your video cable connection type. • 
D-Sub
•  DVI
•  HDMI  
(selected 
models only)
DDC/CI Allows the monitor settings to be set through the 
software on the PC. • 
On
•  Off
Reset Resets all mode, color and geometry settings to 
the factory default values.
Information Displays the current monitor property settings. • Resolution  
•  H. 
Frequency
•  V. 
Frequency
  
						

							14
Getting the most from your BenQ monitor
To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ 
LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Moni\
tor will determine 
which process you need to follow to successfully install the BenQ LCD Monitor driver\
 software. 
These circumstances relate to which version of Microsoft Windows you are using, and whether you 
are connecting the monitor and installing the software onto a new comput\
er (without existing 
monitor driver software), or whether you are upgrading an existing installation (which already has 
existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the 
monitor to your computer), Windows will automatically recognize the new (or different) hardware, 
and will launch its Found New Hardware wizard.
Follow the wizard instructions until it asks you to select a monitor model. At that point, click the 
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor 
model. Further details and step-by-step instructions for either an automatic (new) or upgrade 
(existing) installation, see:
•  "How to install the monitor on a new computer" on 15.
•  "How to upgrade the monitor on an existing computer" on 16.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an 
Administrator or as a member of the Administrators group in order to install the monitor driver software. 
Furthermore, if your computer is connected to a network which has security access requirements, network 
policy settings may prevent you from installing software on your compute\
r.
•  To check the name of the purchased model, refer to the specification label on the back of the monitor
.
  
						

							15
How to install the monitor on a new computer
This instruction details the procedure for selecting and installing the \
BenQ LCD Monitor driver 
software on a new computer which has never had a monitor driver installed before. This instruction 
is only suitable for a computer which has never been used before, and for which the BenQ LCD 
Monitor is the first ever monitor to be connected to it.
If you are adding the BenQ LCD Monitor to an existing computer that has \
already had another monitor 
connected to it (and has monitor driver software installed), you should not be following these instructions. You 
should instead be following the instructions for "How to upgrade the monitor on an existing computer" on 
16.
1. Follow the instructions in  "Installation" on 6. 
When Windows starts, it will automatically detect the new monitor and launch the Found New 
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware 
Device Drivers.
2.  Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3.  Check  Search for a suitable driver for my device  option, and click Next.
4.  Check the option for CD-ROM drives (uncheck all others) and click  Next.
5.  Look to confirm that the wizard has selected the correct name of your monitor and click  Next. 
6.  Click  Finish.
7.  Restart the computer.
To find the suitable driver files for the purchased model, refer to the following table.
Driver files Suitable models
VZ2250 VZ2250
VZ2350 VZ2350 / VZ2350HM
  
						

							16
How to upgrade the monitor on an existing computer
This instruction details the procedure for manually updating the existin\
g monitor driver software on 
your Microsoft Windows computer. It is currently tested as compatible for Windows 8.\
1, Windows 
8, and Windows 7 Operating System (OS).
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, 
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and\
 
cannot guarantee its operation on those systems.
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and letting 
Windows install the corresponding driver files from the CD. You need only steer it in the right 
direction. Windows has an Upgrade Device Driver Wizard to automate the t\
ask and guide you 
through the file selection and installation process.
See:
• "How to install on Windows 8 (8.1) system" on 17.
•  "How to install on Windows 7 system" on 18.
  
						

							17
How to install on Windows 8 (8.1) system
1. Open  Display Properties . 
Move the cursor to the lower-right of the screen or press the  Windows + C buttons on the 
keyboard to bring up the Charm bar. Go to  Settings, Control Panel , Devices and Printers  
and right-click the name of your monitor from the menu. 
Alternatively, right-click the desktop and select  Personalize, Display , Devices and Printers , 
and right-click  the name of your monitor from the menu.
2.  Select  Properties  from the menu.
3.  Click the Hardware tab.
4.  Click  Generic PnP Monitor, and then the Properties  button.
5.  Click the Driver tab and the Update Driver button.
6.  Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7.  In the Update Driver Software  window, select the option Browse my computer for 
driver software.
8.  Click  Browse and navigate to the following directory: d:\BenQ_LCD\Driver (where d is the 
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be 
'D:' or 'E:' or 'F:' etc.
9.  Select the correct folder name of your monitor from provided driver list\
, and click  Next. 
This will copy and install the appropriate monitor driver files to your computer.
10.  Click  Close.   
You may be prompted to restart your computer after the driver update is \
complete.
  
						

							18
How to install on Windows 7 system
1. Open  Display Properties . 
Go to  Start, Control Panel , Hardware and Sound,  Devices and Printers and right-click 
the name of your monitor from the menu. 
Alternatively, right-click the desktop and select  Personalize, Display , Devices and Printers , 
and  right-click the name of your monitor from the menu.
2.  Select  Properties  from the menu.
3.  Click the Hardware tab.
4.  Click  Generic PnP Monitor, and then the Properties  button.
5.  Click the Driver tab and the Update Driver button.
6.  Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
7.  In the Update Driver Software  window, select the option Browse my computer for 
driver software.
8.  Click  Browse and navigate to the following directory: d:\BenQ_LCD\Driver (where d is the 
drive letter designator for the CD-ROM drive).
The drive letter for your CD drive may differ from the example above depending upon your system - it may be 
'D:' or 'E:' or 'F:' etc.
9.  Select the correct folder name of your monitor from provided driver list\
, and click  Next. This 
will copy and install the appropriate monitor driver files to your computer.
10.   Click Close. 
You may be prompted to restart your computer after the driver update is complete.
  
						

							19
Troubleshooting
The power LED indicator is not on.
• Make the power cord is properly connected to a grounded power outlet and the monitor.
•  Make sure you have pressed the 
 key.
The image is blurred.
• Read the instructions in "Preset display modes" on 24, and then select the correct 
resolution, refresh rate and make adjustments based on these instruction\
s.
•  Remove the extension cable for the test. It is normal for blurring to oc\
cur due to 
conduction losses in extension cables. You can minimize these losses by using an extension 
cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions in "Preset display modes" on 24. Select the native resolution.
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one 
or more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
•  Cycle power on-off.
•  These are pixels that are permanently on or off and is a natural defect \
that occurs in LCD 
technology.
The image has a faulty coloration. It has a yellow, blue or pink appearance.
If the image is still not correct and the OSD also has faulty coloration, this means one of th\
e 
three primary colors is missing in the signal input. Now check the signal cable connectors. If 
any pin is bent or broken off, please contact your dealer to get necessa\
ry support.
No image can be seen.
If the LED is illuminated in blue and there is a message Out of Range  on the screen, this 
means you are using a display mode that this monitor does not support, p\
lease change the 
setting to one of the supported mode. Please read "Preset display modes" on 24.
Faint shadow from the static image displayed is visible on the screen.
•  Activate the power management function to let your computer and monitor go into a low 
power "sleep" mode when not actively in use.
•  Use a screensaver to prevent the occurrence of image retention.
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button 
on the computer keyboard or move the mouse. If that does not help, check the signal cable 
connectors. If any pin is bent or broken off, please contact your dealer to get necessary 
support.
          
						

							20
Is the prompt on the display not illuminated at all?
Check the power supply mains socket, the external power supply and the m\
ains switch.
The image is distorted, flashes or flickers.
Read the instructions in "Preset display modes" on 24, and then select the correct 
resolution, refresh rate and make adjustments based on these instruction\
s.
You are running the monitor at its native resolution, but the image is s\
till distorted.
Images from different input sources may appear distorted or stretched on the monitor 
running at its native resolution. To have the optimal display performanc\
e of each type of 
input sources, you can use the Image Ratio function to set a proper aspect ratio for the 
input sources. See "Image Ratio" on 12 for details.
The image is displaced in one direction.
Read the instructions in "Preset display modes" on 24, and then select the correct 
resolution, refresh rate and make adjustments based on these instruction\
s.
No sound can be heard from the built-in speakers (for models with speakers only):
•  Check whether Line In is properly connected.
•  Increase the volume (volume may be muted or too low).
Need more help?
If your problems remain after checking this manual, please contact your place of purchase or e-mail 
us at: [email protected].