BenQ Sp820 User Manual

							
DDDLLLPPP   PPPrrrooojjjeeeccctttooorrr   –––   UUUssseeerrr’’’sss   MMMaaannnuuuaaalll   
LED Error Messages 
ERROR CODE MESSAGE POWER LED/FLASHES READY LED/FLASHES
Lamp usage task created error 2 1 
Environment usage task created error 2 2 
Thermal break status error 3 0 
T1 temperature over temperature 3 1 
T2 temperature over temperature 3 2 
T1 sensor status fail 4 1 
T2 sensor status fail 4 2 
Ballast Error Status - Temperature too high5 1 
Ballast Error Status - Lamp voltage too low 5 2 
Ballast Error Status - Lamp voltage too high5 3 
Ballast Error Status - Lamp does not ignite 5 4 
Ballast Error Status - Lamp extinguished 5 5 
Ballast Error Status - Lamp extinguished af-
ter ignition 
5 6 
Ballast Error Status - EEPROM write error 5 7 
Ballast Error Status - EEPROM buffer over 
flow 
5 8 
Ballast Error Status - UART buffer over flow5 9 
Ballast Error Status - Current value zero 5 10 
Ballast Error Status - Configuration error 5 11 
Ballast Error Status - Lamp voltage too low 5 12 
Ballast Error Status - Wrong kernel version 5 13 
Fan1 error (Lamp) 6 1 
Fan2 error (Ballast) 6 2 
Fan3 error (Burner) 6 3 
Fan4 error (Power) 6 4 
Lamp door sensor detect high 7 0 
DMD error 8 0 
Color wheel error 9 0 
Image Problems 
Problem: No image appears on the screen 
1. Verify the settings on your notebook or desktop PC. 
2. Turn off all equipment and power up again in the correct order. 
– 35 –  
						

							
DDDLLLPPP   PPPrrrooojjjeeeccctttooorrr   –––   UUUssseeerrr’’’sss   MMMaaannnuuuaaalll   
Problem: The image is blurred  
1. Adjust the Focus on the projector. 
2. Press the Auto button on the remote control or projector. 
3. Ensure the projector-to-screen distance is within the 10-meter (33-feet) specified range. 
4. Check that the projector lens is clean. 
Problem: The image is wider at the top or bottom (trapezoid effect)  
1. Position the projector so it is as perpendicular to the screen as possible.  
2. Use the Keystone button on the remote control or projector to correct the problem. 
Problem: The image is reversed or upside down 
Check the Projection setting on the Utility menu of the OSD. 
Problem: The image is streaked  
1. Set the Frequency and Tracking settings on the Utility menu of the OSD to the default 
settings. 
2. To ensure the problem is not caused by a connected PC’s video card, connect to another 
computer.  
Problem: The image is flat with no contrast  
Adjust the Contrast setting on the Main menu of the OSD. 
Problem: The color of the projected image does not match the source imag\
e. 
Adjust the Color Temperature and Gamma settings on the Main menu of the OSD. 
Lamp Problems 
Problem: There is no light from the projector  
1. Check that the power cable is securely connected. 
2. Ensure the power source is good by testing with another electrical device. 
3. Restart the projector in the correct order and check that the Power LED is green. 
4. If you have replaced the lamp recently, try resetting the lamp connections.  
5. Replace the lamp module. 
6. Put the old lamp back in the projector and have the projector serviced. 
Problem: The lamp goes off 
1. Power surges can cause the lamp to turn off. Press the power button twice to turn off the 
projector. When the Ready LED is on, press the power button. 
2. Replace the lamp module. 
3. Put the old lamp back in the projector and have the projector serviced. 
Remote Control Problems 
Problem: The projector does not respond to the remote control  
1. Direct the remote control towards remote sensor on the projector.  
2. Ensure the path between remote and sensor is not obstructed. 
3. Turn off any fluorescent lights in the room. 
4. Check the battery polarity. 
5. Replace the batteries. 
6. Turn off other Infrared-enabled devices in the vicinity. 
7. Have the remote control serviced. 
– 36 –  
						

							
DDDLLLPPP   PPPrrrooojjjeeeccctttooorrr   –––   UUUssseeerrr’’’sss   MMMaaannnuuuaaalll   
Audio Problems 
Problem: There is no sound 
1. Adjust the volume on the remote control.  
2. Adjust the volume of the audio source. 
3. Check the audio cable connection. 
4. Test the source audio output with other speakers. 
5. Have the projector serviced. 
Problem: The sound is distorted  
1. Check the audio cable connection. 
2. Test the source audio output with other speakers. 
3. Have the projector serviced. 
Having the Projector Serviced 
If you are unable to solve the problem, you should have the projector serviced. Pack the projector in 
the original carton. Include a description of the problem and a checklist of the steps you took when 
trying to fix the problem: The information may be useful to service personnel. For servicing, return the 
projector to the place you purchased it. 
 
 
– 37 –  
						

							
DDDLLLPPP   PPPrrrooojjjeeeccctttooorrr   –––   UUUssseeerrr’’’sss   MMMaaannnuuuaaalll   
Projection Distance V.S. Projection Size 
 
Projection distance and size table (0.7 inches)
 Max. Screen Size (Wide) 1.8 Max. Screen Size (Tele) 2.1 
Projection Distance  L Diagonal Width A Height C Diagonal Width B Height D 
1.00 m 0.69 m 0.56 m 0.42 m 0.60 m 0.48 m 0.36 m 
3.28 ' 27.34 '' 21.87 '' 16.40 '' 23.43 '' 18.75 '' 14.06 '' 
1.50 m 1.04 m 0.83 m 0.63 m 0.89 m 0.71 m 0.54 m 
4.92 ' 41.01 '' 32.81 '' 24.61 '' 35.15 '' 28.12 '' 21.09 '' 
2.40 m 1.67 m 1.33 m 1.00 m 1.43 m 1.14 m 0.86 m 
7.87 ' 65.62 '' 52.49 '' 39.37 '' 56.24 '' 44.99 '' 33.75 '' 
2.80 m 1.94 m 1.56 m 1.17 m 1.67 m 1.33 m 1.00 m 
9.18 ' 76.55 '' 61.24 '' 45.93 '' 65.62 '' 52.49 '' 39.37 '' 
3.20 m 2.22 m 1.78 m 1.33 m 1.90 m 1.52 m 1.14 m 
10.50 ' 87.49 '' 69.99 '' 52.49 '' 74.99 '' 59.99 '' 44.99 '' 
3.60 m 2.50 m 2.00 m 1.50 m 2.14 m 1.71 m 1.29 m 
11.81 ' 98.43 '' 78.74 '' 59.06 '' 84.36 '' 67.49 '' 50.62 '' 
4.00 m 2.78 m 2.22 m 1.67 m 2.38 m 1.90 m 1.43 m 
13.12 ' 109.36 '' 87.49 '' 65.62 '' 93.74 '' 74.99 '' 56.24 '' 
4.40 m 3.06 m 2.44 m 1.83 m 2.62 m 2.10 m 1.57 m 
14.43 ' 120.30 '' 96.24 '' 72.18 '' 103.11 '' 82.49 '' 61.87 '' 
4.80 m 3.33 m 2.67 m 2.00 m 2.86 m 2.29 m 1.71 m 
15.74 ' 131.23 '' 104.99 '' 78.74 '' 112.49 '' 89.99 '' 67.49 '' 
5.20 m 3.61 m 2.89 m 2.17 m 3.10 m 2.48 m 1.86 m 
17.06 ' 142.17 '' 113.74 '' 85.30 '' 121.86 '' 97.49 '' 73.12 '' 
5.60 m 3.89 m 3.11 m 2.33 m 3.33 m 2.67 m 2.00 m 
18.37 ' 153.11 '' 122.48 '' 91.86 '' 131.23 '' 104.99 '' 78.74 '' 
7.00 m 4.86 m 3.89 m 2.92 m 4.17 m 3.33 m 2.50 m 
22.96 ' 191.38 '' 153.11 '' 114.83 '' 164.04 '' 131.23 '' 98.43 '' 
10.00 m 6.94 m 5.56 m 4.17 m 5.95 m 4.76 m 3.57 m 
32.80 ' 273.40 '' 218.72 '' 164.04 '' 234.35 '' 187.48 '' 140.61 '' 
Shaded rows are equivalent measurement in feet and inches 
– 39 –  
						

							
DDDLLLPPP   PPPrrrooojjjeeeccctttooorrr   –––   UUUssseeerrr’’’sss   MMMaaannnuuuaaalll   
Timing Mode Table 
The projector can display several resolutions. The following table outlines the resolutions that can be 
displayed by the projector. 
Signal Resolution Frequency H.
(KHz) 
Frequency V.
(Hz) Video Digital Analog 
NTSC － 15.734 60.0 Ο － － 
PAL/SECAM － 15.625 50.0 Ο － － 
640x350 31.5 70  Ο Ο 
640x350 37.9 85  Ο Ο 
640x40 37.9 85  Ο Ο 
640x480 31.5 60  Ο Ο 
640x480 37.9 72  Ο Ο 
640x480 37.5 75  Ο Ο 
640x480 43.3 85  Ο Ο 
800x600 35.2 56  Ο Ο 
800x600 37.9 60  Ο Ο 
800x600 48.1 72  Ο Ο 
800x600 46.9 75  Ο Ο 
800x600 53.7 85  Ο Ο 
1024x768 48.4 60  Ο Ο 
1024x768 56.5 70  Ο Ο 
1024x768 60.0 75  Ο Ο 
1024x768 68.7 85  Ο Ο 
1440x900  55.6 60  Ο Ο 
1280x1024  63.9 60  Ο Ο 
1280x1024 79.9 75  － Ο 
1400x1050 65.3 60  Ο Ο 
VESA 
1400x1050 64.7 60  Ο Ο 
640 x 480 34.9 66.6 － Ο Ο 
640 x 480 35.0 66.7 － Ο Ο 
832 x 624 49.7 74.5 － Ο Ο 
1024 x 768 60.2 74.9 － Ο Ο 
Apple Macintosh 
1152 x 870 68.7 75.1 － Ο Ο 
480i 15.8 30.0 － － － 
576i 15.6 25.0 － － － SDTV 
480p 31.5 60.0 － － － 
576p 31.3 50.0 － － － 
720p 45.0 60.0 － － － 
1080i 33.8 60 － － － 
 HDTV 
1080i 28.1 50 － － － 
Ο: Frequency supported  －: Frequency not supported 
The native resolution will change depending on the model. Resolution other than native mode may be displayed 
with uneven size of text or lines. 
Digital Timing is for models with a display type of 0.7 inches. 
– 40 –  
						

							
DDDLLLPPP   PPPrrrooojjjeeeccctttooorrr   –––   UUUssseeerrr’’’sss   MMMaaannnuuuaaalll   
Projector Dimensions 
 
 
 
– 41 –  
						

							
 
– 42 – 
REGULATORY COMPLIANCE 
FCC Warning 
This equipment has been tested and found to comply with the limits for a Class B digital device pur-
suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference when the equipment is operated in a commercial environment. 
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and 
used in accordance with the instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause harmful interference in which 
case the user will be required to correct the interference at his own expense. 
Changes or modifications not expressly approved by the parties responsible for compliance could 
void the user’s authority to operate the equipment. 
Canada 
This class B digital apparatus complies with Canadian ICES-003. 
EN 55022 Warning 
This is a Class B product. In a domestic environment, it may cause radio interference, in which case 
the user may be required to take adequate measures. The typical use is in a conference room, meet-
ing room, or auditorium. 
Safety Certifications 
FCC Class B, UL, c-UL, CE, CB, TUV-CB, CCC, VCCI, TUV, MIC, GS, PSB, SASO, C-Tick, eK, PSE, 
GOST