BenQ Mw712 Users Manual

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Maintenance
Care of the projector
Your projector needs little maintenance. The only thing you need to do on a regular basis 
is to keep the lens and case clean.
Never remove any parts of the projector except the lamp. Contact your dealer if other 
parts need replacing.
Cleaning the lens
Clean the lens whenever you notice dirt or dust on the surface. 
• Use a canister of compressed air to remove dust. 
• If there is dirt or smears, use lens-cleaning paper or moisten a soft cloth with lens 
cleaner and gently wipe the lens surface.
• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile 
solvent, such as alcohol, benzene, thinner or insecticide. Using such materials or 
maintaining prolonged contact with rubber or vinyl materials may result in damage to 
the projector surface and cabinet material.
Never rub the lens with abrasive materials.
Cleaning the projector case
• To remove dirt or dust, wipe the case with a soft, lint-free cloth.
• To remove stubborn dirt or stains, moisten a soft cloth with water and a neutral pH 
detergent. Then wipe the case.
Never use wax, alcohol, benzene, thinner or other chemical detergents. These can damage the 
case.
Storing the projector
If you need to store the projector for an extended time, please follow the instructions 
below:
• Make sure the temperature and humidity of the storage area are within the 
recommended range for the projector. Please refer to Specifications on page 69 or 
consult your dealer about the range.
• Retract the adjuster feet.
• Remove the battery from the remote control.
• Pack the projector in its original packing or equivalent.
Transporting the projector
It is recommended that you ship the projector with its original packing or equivalent.  
						

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Lamp information
Getting to know the lamp hour
When the projector is in operation, the duration (in hours) of lamp usage is automatically 
calculated by the built-in timer.
See Setting Lamp Mode as Economic below for more information on Economic mode.
To obtain the lamp hour information:
1. Press MENU/EXIT and then press  /  until the SYSTEM SETUP: Advanced 
menu is highlighted.
2. Press  to highlight Lamp Settings and press MODE/ENTER. The Lamp 
Settings page displays.
3. You will see the Equivalent lamp hour information displaying on the menu.
4. To leave the menu, press MENU/EXIT.
You can also get the lamp hour information on the INFORMATION menu.
Extending lamp life
The projection lamp is a consumable item. To keep the lamp life as long as possible, you 
can do the following settings via the OSD menu.
Setting Lamp Mode as Economic
Using Economic mode reduces system noise and power consumption by 20%. If the 
Economic mode is selected, the light output will be reduced and result in darker 
projected pictures.
Setting the projector in Economic mode also extends the lamp operation life. To set 
Economic mode, go into the SYSTEM SETUP: Advanced > Lamp Settings > 
Lamp Mode menu and press  / .
Setting Auto Power Off
This function allows the projector to turn off automatically if no input source is detected 
after a set period of time to prevent unnecessary waste of lamp life.
To  s e t  Auto Power Off, go into the SYSTEM SETUP: Basic > Operation Settings 
>Auto Power Off menu and press  / . The time period can be set from 5 to 30 
minutes in 5-minute increments. If the preset time lengths are not suitable for your 
presentation, select Disable. The projector will not automatically shut down in a certain 
time period.
Lamp ModeDescription
Normal100% lamp brightness.
Economic80% lamp power consumption.
Smart EcoThis is default setting. Lamp power consumption will save from 30% to 
100% dynamically by detecting the content brightness level.  
						

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Timing of replacing the lamp
When the Lamp indicator lights up red or a message appears suggesting it is time to 
replace the lamp, please install a new lamp or consult your dealer. An old lamp may cause a 
malfunction in the projector and in some instances the lamp may explode.
Go to http://lamp.benq.com for a replacement lamp.
The Lamp indicator light and Temperature warning light will light up if the lamp becomes too 
hot. See Indicators on page 67 for details.
The following lamp warning displays will remind you to change the lamp.
The warning messages below are for reference only. Please follow the actual on-screen 
instructions to prepare and replace the lamp.
XXXX shown in the above messages are numbers that vary depending on different models.
StatusMessage
Install a new lamp for optimal performance. If the 
projector is normally run with Economic 
selected (see Getting to know the lamp hour on 
page 62), you may continue to operate the 
projector until the next lamp warning appears.
Press MODE/ENTER to dismiss the message.
It is strongly recommended that you replace the 
lamp at this stage. The lamp is a consumable item. 
The lamp brightness diminishes with use. This is a 
normal lamp behavior. You can replace the lamp 
whenever you notice that the brightness level has 
significantly diminished.
Press MODE/ENTER to dismiss the message.
The lamp MUST be replaced before the projector 
will operate normally.
Press MODE/ENTER to dismiss the message.  
						

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Replacing the lamp
• Hg - Lamp contains mercury. Manage in accordance with local disposal laws. See 
www.lamprecycle.org.
• If lamp replacement is performed while the projector is suspended upside-down from the 
ceiling, make sure that no one is underneath the lamp socket to avoid any possible injury or 
damage to the human eyes caused by fractured lamp.
• To reduce the risk of electrical shock, always turn the projector off and disconnect the power 
cord before changing the lamp.   
• To reduce the risk of severe burns, allow the projector to cool for at least 45 minutes before 
replacing the lamp.
• To reduce the risk of injuries to fingers and damage to internal components, use caution 
when removing lamp glass that has shattered into sharp pieces.
• To reduce the risk of injuries to fingers and/or compromising image quality by touching the 
lens, do not touch the empty lamp compartment when the lamp is removed.
• This lamp contains mercury. Consult your local hazardous waste regulations to dispose of 
this lamp in a proper manner.
• To assure optimal performance from the projector, it is recommended that you purchase a 
BenQ projector lamp for lamp replacement.
1. Turn the power off and disconnect the projector from the power outlet. If the lamp 
is hot, avoid burns by waiting for approximately 45 minutes until the lamp has cooled.
2. Loosen the screw on the lamp cover.  
						

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the cover toward the side of the 
projector and (b) lifting it off.
• Do not turn the power on with the lamp 
cover removed.
• Do not insert your fingers between the 
lamp and the projector. The sharp edges 
inside the projector may cause injuries.
4. Loosen the screws that secure the 
lamp.
5. Lift the handle so that it stands up. Use 
the handle to slowly pull the lamp out 
of the projector.
• Pulling it too quickly may cause the lamp to 
break and scatter broken glass in the 
projector.
• Do not place the lamp in locations where 
water might splash on it, children can reach 
it, or near flammable materials.
• Do not insert your hands into the projector 
after the lamp is removed. If you touch the 
optical components inside, it could cause 
color unevenness and distortion of the 
projected images.
6. Insert the new lamp into the lamp 
compartment and make sure it fits in 
the projector.
(a)(b)  
						

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Do not turn the power on with the lamp cover removed.
Resetting the lamp timer
12. After the startup logo, open the On-Screen 
Display (OSD) menu. Go to the SYSTEM 
SETUP: Advanced > Lamp Settings 
menu. Press MODE/ENTER. The Lamp 
Settings page displays. Press   to highlight 
Reset lamp timer and press MODE/
ENTER. A warning message displays asking if you want to reset the lamp timer. 
Highlight Reset and press MODE/ENTER. The lamp time will be reset to 0.
Do not reset if the lamp is not new or replaced as this could cause damage. 
7. Tighten the screws that secure the 
lamp.
• Loose screw may cause a bad connection, 
which could result in malfunction.
• Do not over tighten the screws.
8. Ensure the handle is fully laid flat and 
locked in place.
9. Replace the lamp cover by sliding it 
into place.
10. Tighten the screw that secures the 
lamp cover. 
• Loose screw may cause a bad connection, 
which could result in malfunction.
• Do not over tighten the screw.
(a)
(b)  
						

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Indicators
LightStatus & Description
POWERTEMPLAMP
Pow e r  ev e n t s
Orange Off OffStand-by mode
Green
FlashingOff OffPowering up
Green Off OffNormal operation
Orange
FlashingOff Off
1. The projector needs 90 seconds to cool down as it 
was abnormally shut down without the normal cooling 
down process. Or
2. The projector needs to cool for 90 seconds after the 
power is turned off. Or
3. The projector has shutdown automatically. If you try 
to re-start the projector, it will shutdown again. Please 
contact your dealer for assistance.
Lamp events
Off Off RedThe projector has shutdown automatically. If you try to re-
start the projector, it will shutdown again. Please contact 
your dealer for assistance.
Off Off Red1. The projector needs 90 seconds to cool down. Or
2. Please contact your dealer for assistance.
Thermal events
Off Red OffThe projector has shutdown automatically. If you try to re-
start the projector, it will shutdown again. Please contact 
your dealer for assistance.Off Red Off
Off Red Off
Off Red Off  
						

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Troubleshooting
The projector does not turn on.
No picture
Blurred image
Remote control does not work
The password is incorrect
CauseRemedy
There is no power from the power cable.Plug the power cord into the AC inlet on the 
projector, and plug the power cord into the 
power outlet. If the power outlet has a switch, 
make sure that it is switched on.
Attempting to turn the projector on again 
during the cooling process.Wait until the cooling down process has 
completed.
CauseRemedy
The video source is not turned on or 
connected correctly.Turn the video source on and check that the signal 
cable is connected correctly.
The projector is not correctly connected 
to the input signal device.Check the connection.
The input signal has not been correctly 
selected.Select the correct input signal with the SOURCE 
key on the projector or remote control.
The lens cover is still closed. Open the lens cover.
CauseRemedy
The projection lens is not correctly 
focused.Adjust the focus of the lens using the focus ring.
The projector and the screen are not 
aligned properly.Adjust the projection angle and direction as well 
as the height of the unit if necessary.
The lens cover is still closed. Open the lens cover.
CauseRemedy
The battery is out of power. Replace the battery with new one.
There is an obstacle between the remote 
control and the projector.Remove the obstacle.
You are too far away from the projector. Stand within 8 meters (26 feet) of the projector.
CauseRemedy
You do not remember the password.Please see Entering the password recall 
procedure on page 30 for details.  
						

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Specifications
All specifications are subject to change without notice. 
Optical
Resolution
1280 x 800 WXGA
Display system
1-CHIP DMD
Lens F/Number
F = 2.55-3.06
f = 21 to 25.6 mm
Lamp
230W, 3500/5000 hours
(up to 6500 hours under Smart Eco mode)
Electrical
Power supply
AC100–240V, 3.20 A,
50-60 Hz (Automatic)
Power consumption
300 W (Max.); < 1 W (Standby)
Mechanical
We i g h t
2.45 kg (5.4 lbs.)
Output terminals
RGB output
D-Sub 15-pin (female) x 1
Speaker
(Stereo) 10 watt x 1
Audio signal output
PC audio jack x 1
Control
RS-232 serial control 
9 pin x 1
LAN control
RJ45 x 1 (wired)
USB B type x 1
(Supports firmware upgrade/page up
/page down)
Input terminals
Computer input
RGB input
D-Sub 15-pin (female) x 2
Video signal inputS-VIDEO
Mini DIN 4-pin port x 1
VIDEO
RCA jack x 1
SD/HDTV signal input
Analog - Component RCA jack x 3
   (through RGB input)
Digital-HDMI V1.3 x 1
Audio signal input
Audio in
PC audio jack x 2
RCA audio jack (L/R) x 2
Environmental Requirements
Operating temperature
0°C-40°C at sea level
Operating relative humidity
10%-90% (without condensation)
Operating altitude
0-1499 m at 0°C-35°C
1500-3000 m at 0°C-30°C (with High Alti-
tude Mode on)  
						

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Specifications
70
Dimensions
301.7 mm (W) x 123.4 mm (H) x 323.5 mm (D)
Ceiling mount installation
301.7
323.5 123.4
68.371.2
Ceiling mount screws:
M4 x 8 (Max. L = 8 mm)
Unit: mm
228.0
149.5
65.4
242.1
301.8 115.8117.0
82.4
71.2
20.0