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BenQ G2200we Service Manual

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Page 41

22″ LCD Color Monitor                                                                         BenQ G2200WE 
41                                                                   
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Page 42

22″ LCD Color Monitor                                         BenQ G2200WE 
42                                                                  
Troubleshooting 
Frequently asked questions (FAQ)  
 The image is blurred:  
 Read the instructions on the link  Adjusting the Screen Resolution on the CD, and then select the correct 
resolution, refresh rate and make adjustments based on these instructions.  
 
  How do you use a VGA extension cable?  
 Remove the extension cable for the test. Is the image now...

Page 43

22″ LCD Color Monitor                                         BenQ G2200WE 
43                                                                  
 Is the prompt on the display illuminated in orange?  
 If the LED is illuminated in orange, the power management mode is active. Press any button on the computer 
keyboard or move the mouse. If that does not help, check the signal cable connectors. If any  pin is bent or 
broken off, please contact your dealer to get necessary support.  
 
  Is the prompt on...

Page 44

22″ LCD Color Monitor                                         BenQ G2200WE 
44                                                                  
Ma in Board  
(1) No Power  
No power  
Press power key and look if 
the picture is normal  
Please reinsert and make 
sure the DC of  12V  is normal  
Reinsert or check 
the power section  
Check if X401 oscillate waveforms are normal  
Measure U201  Pin2=3.3V  
OK 
OK 
NG 
NG 
NG Replace  U201  
Check  U 401  
Replace X401   
OK 
NG 
Check CN 201 PIN3, 4  = 5V...

Page 45

22″ LCD Color Monitor                                         BenQ G2200WE 
45                                                                  
(2) No picture   
No picture  
OK NG 
X401 oscillate waveforms are normal  
Replace X401  
Check if the sync signal from computer is 
output and video cable is connected normally  
Input the sync signal of computer, or 
change the cable 
NG 
OK NG 
Check U401  
Replace U401   
Measure U201  Pin2=3.3V  
OK NG  Replace U 201 
 
Check CN 201 PIN3, 4  = 5V  
Check...

Page 46

22″ LCD Color Monitor                                         BenQ G2200WE 
46                                                                  
(3) White screen  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
White  Screen 
Measure Q 602 base 
is low level?  X401 oscillate 
waveform is normal  
Check Correspondent 
component. 
Replace Panel 
Check Correspondent component.  
 
OK 
OK Replace X401  
 
NG 
NG 
NG  NG
 
Check reset circuit of 
U401 i   l 
OK 
Check  Q 602  is broken...

Page 47

22″ LCD Color Monitor                                         BenQ G2200WE 
47                                                                  
Power  Board   
No Power  
   
 
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Check  ZD902=12V  
Check AC line volt 110V or 220V  
Check AC  input  
Check the voltage of C905  (+)  
Check bridge rectified circuit and F901 circuit  
Check start voltage for the pin 5 of IC901  
Check R905, R 906,  R9 07 
Change IC901  
NG
 
Check the...

Page 48

22″ LCD Color Monitor                                         BenQ G2200WE 
48                                                                  
 W / LED, No Backlight 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Check Inverter  input =1 2 V  
NG  
OK Check adapter and  T801     
Check ON/OFF signal  
Check Interface board or main board   
NG
 OK 
Check  IC801  PIN4 = 5V  
NG 
OK Change ON/OFF  circuit  
Check  IC801 PIN 1 PWM wave  
NG OK Check IC801  
 
Check Q80 5, Q806  Drain wave  
NG 
Check the...

Page 49

22″ LCD Color Monitor                                         BenQ G2200WE 
49                                                                  
Ke y Board  
 
                   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
OSD is unstable or not working 
Is Key  Pad Board connecting normally? Connect Key  Pad Board 
Is Button Switch normally? Replace Button Switch 
Y 
N 
N 
Is Key  Pad Board  normally? Replace Key  Pad Board 
Y 
N 
Y 
Check Main Board 
 
 

Page 50

22″ LCD Color Monitor                                         BenQ G2200WE 
50                                                                  
PCB LAYOUT  
Main Board 
 
 
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