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BenQ G2200we Service Manual

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    Applicable Country & Regions:  EU  
     
     
     
     
     
    Service Manual for BenQ:  
    LCD  G2 200WE  
    ( D- SUB  + DVI- D + Glossy   
    Black Chassis  Colors) 
    P /N: 9H.Y0PLA.DBx  
     
      Product Service Manual –  Level  1~ 2 
     
    Version:  1st 
    Date: 02-05 -2010 
     
     
     
    Notice:  
    For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and 
    liability statements.  
    Please check BenQ’s eSupport web site, 
    http://esupport.benq.com, to ensure that you have the 
    most recent version of this manual.  
     
    First  Edition ( Feb. 2010 ) 
    © Copyright BenQ Corporation 2010. All Right Reserved.
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    2                                                                  
    Content Index  
    1. About this Manual  ...................................................................................................................................................  5 
    1.1 Important ............................................................................................................................................................  5 
    1.2 Trademark ..........................................................................................................................................................  5 
    2. Introduction .............................................................................................................................................................  6 
    2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS.  ....................................................  6 
    2.2 Safety Warning and Notice .................................................................................................................................  6 
    2.3 Compliance Statement  .......................................................................................................................................  7 
    3. General Description  ................................................................................................................................................  8 
    4. Related service information...................................................................................................................................  8 
    5. Product Overview ...................................................................................................................................................  9 
    5.1 Monitor Specifications  ........................................................................................................................................  9 
    5.2 Packing .............................................................................................................................................................  10 
    Level 1 Cosmetic / Appearance / Alignment Service ............................................................................................  12 
    Visual Inspection & Cleaning ..................................................................................................................................  12 
    Software/Firmware Upgrade Process ....................................................................................................................  12 
    Level 2 Circuit Board and Standard Parts Replacement ......................................................................................  25 
    Product Exploded View ..........................................................................................................................................  25 
    Six Angles’  View .....................................................................................................................................................  27 
    Product Disassembly ..............................................................................................................................................  28 
    Block Diagram ........................................................................................................................................................  32 
    Schematic Diagram ................................................................................................................................................  34 
    Troubleshooting ......................................................................................................................................................  42 
    PCB LAYOUT .........................................................................................................................................................  50 
    Appendix 1 – Screw List / Torque  ...........................................................................................................................  55 
     
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    3                                                                  
     
    Abbreviations & Acronyms  
    A   
    ADC  Analog to Digital Converter  
    AFC  Automatic Frequency Control: control signal used to tune to the correct frequency  
    B   
    BenQ  BenQ Corporation  
    BTSC  Broadcast Television System Committee 
    C   
    CPU  Central Process Unit  
    CVBS  Composite Video Blanking and  Synchronization 
    D   
    DLP  Digital Light Processing / Texas Instruments® 
    DMD  Digital Micro mirror  Device  
    DRAM  Dynamic RAM  
    DVI  Digital Visual Interface 
    DVI-D   Digital Visual Interface- digital 
    DVI -I  Digital Visual Interface- Integrated  
    E   
    EEPROM Electrically Erasable and Programmable Read Only Memory  
    F   
    FLASH  FLASH memory  
    G   
    G-TXT   Green Teletext  
    H   
    HDMI  High Definition Multimedia Interface, digital audio and video interface 
    HP  Head Phone 
    I   
    I2C  Integrated IC bus  
    L   
    LED  Light Emitting Diode  
    LVDS  Low Voltage Differential  Signal, data transmission system for high  
    M   
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    4                                                                  
    MOSFET  Metal Oxide Semiconductor Field Effect Transistor  
    N   
    NC  Not Connected 
    NVM  Non Volatile Memory: IC containing TV related data (for example, options)  
    O   
    OSD  On Screen Display  
    P   
    PC  Personal Computer  
    PCB  Printed Circuit Board (or PWB)  
    R   
    RC  Remote Control transmitter  
    RGB  Red, Green 
    and Blue. The primary  color signals for TV. By mixing levels of R, G 
    and B,  all  colors  (Y/C) are  
    ROM  Read Only Memory  
    S   
    SDA  Data signal on I2C bus 
    SDRAM   Synchronous DRAM  
    SW  Sub Woofer / Soft ware  
    T   
    THD  Total Harmonic Distortion  
    V   
    VGA  Video Graphics Array  
    Y   
    YPbPr  Component video (Y= Luminance, Pb 
    / Pr= Color difference signals B -Y and R -Y, 
    other amplitudes w.r.t. to YUV)  
    Y/C  Video related signals: Y consists of luminance signal, blanking level and 
    sync; C 
    consists of color  signal.  
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    5                                                                  
    1. About  this Manual  
    The purpose of Service Manual is to provide a guide line to engi neers to repair different models. The appearance 
    and capability is introduced in this Service Manual. It is better for repair engineer to have a rough idea of this model 
    through reading the Service Manual. Please do pay attention to the item part  of the di sassembly when repair the 
    machine and also do the protection of p anel any time. When repairing the circuit  board, please follow the 
    requirement of R oHS and refer to the circuit diagram and repairing process that attached in the Service Manual. 
    The  method  of firm ware updated, the way of using the menu and some information that may be used when 
    repairing are also attached in the Service Manual that provide repair engineer various choice.  
     
    1.1 Important  
    Only trained service personnel who are familiar with this  BenQ P roduct shall perform service or  
    maintenance to it. Before performing any maintenance or service, the engineer MUST read the “Important 
    Safety Information”.  
     
    1.2 Trademark  
     
     
     
     
     
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    6                                                                  
    2. Introduction  
    This section contains general service information, plea se read through carefully. It should be stored for easy 
    access place.  
     
    2.1 RoHS (2002/95/EC) Requirements  – Applied to all countries require RoHS.  
    The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal 
    requirement by EU (European Union) for the global electronics industry which sold in EU and some counties  also 
    require this requirement.  Any electrical and electronics products launched in the market after June 2006 should 
    meet this RoHS requirements.  Product s launched in the market before June 2006 are not required to compliant 
    with RoHS parts. If the original parts are not RoHS complaints, the replacement parts can be non ROHS 
    complaints, but if the  original parts are RoHS compliant, the replacement parts MU ST be RoHS complaints. 
    If the product service or maintenance require replacing any parts, please confirming the RoHS requirement before 
    replace them.  
     
    2.2 Safety  Warning and Notice  
    Installation 
    1.  Do not use your monitor under any of the following environment al conditions: 
    •   Extremely high or low temperature, or in direct sunlight  
    •   Dusty places  
    •   Highly humid, exposed to rain, or close to water  
    •   Exposed to vibrations or impacts in places such as cars, buses, trains, and other rail vehicles  
    •   Near heating appliances su ch as radiators, heaters, fuel stoves, and other heat -generating items  (including 
    audio amplifiers)  
    •   An enclosed place (such as a closet or bookcase) without appropriate ventilation  
    •   An uneven or sloping surface 
    •   Exposed to chemical substances or smoke  
    2.  Do not  block vents and openings by clothes or curtains.  
    3.  Carry the monitor carefully.  
    4.  Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on  the panel 
    surface may occur.  
    5.  Do not place heavy loads on the monitor to avoid  possible personal injury or damage to the monitor.  
    6.  Ensure that children do not hang or climb onto the monitor.  
    7.  Keep all packing bags out of reach of children.  
     
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    7                                                                  
    Operation  
    1.  To protect your eyesight, please refer to the user manual to set the optimal screen resolution and the  viewing 
    distance.  
    2.  To reduce eye fatigue, take a break on a regular basis while using the monitor.  
    Avoid taking either one of the following actions for a long time. Otherwise, burn marks may  occur.  
    •   Use the monitor in the aspect ratio of 4:3, 5:4, or 16:10.  
    •   Place a still image (such as an OSD menu, fixed text or image) on the screen.  
    3.  To avoid possible damage to the monitor, do not touch the monitor panel by hand, pen, or any other  sharp 
    objects.  
    4.  Excessively frequent plug and unplug of video  connectors (D-sub  / DVI  / HDMI) may cause damage to  the 
    monitor.  
    5.  This monitor is designed mainly for personal use. If you want to use the monitor in a public place or  a harsh 
    environment, contact your nearest BenQ service center for assistance.  
    6.  To avoid possible electric shock, do not dissemble or repair the monitor.  
    7.  If a bad smell or an abnormal sound appears to come from the monitor, contact your nearest BenQ  service 
    center for assistance immediately.  
     
    Cleaning  
    1.  Ensure that the power is unplugged before c leaning your monitor 
    2.  Use a monitor cleaner and a soft cloth to clean your monitor.  
    3.  Do not use solvents such as alcohol to clean your monitor.  
     
    Power 
    1.  To avoid possible damage to the monitor, do not use it in a region where power supply is unstable.  
    2.  Ensure t hat the power cord is connected to a grounded power outlet before turning on the monitor.  
    3.  Use only the power cord provided by BenQ.  
    4.  Never use a power cord that appears to be damaged or frayed.  
    5.  To avoid possible danger, observe the total electric load when using the monitor with a (multi -outlet)  extension 
    cord.  
    6.  Always turn off the monitor before unplugging the power cord.  
     
     
    2.3  Compliance Statement  
    Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications and your loc al 
    Laser Safety Compliance Requirements.  
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    8                                                                  
    3.  General Description 
    This new LCD (Liquid Crystal Display) monitor BenQ G2 200WE  offers numerous features and functions, for  
    example:   
    •   TFT display (Thin Film Transistor; active matrix)   
    •   Minimal space requirements thanks to slim casing   
    •   Optimum ergonomic characteristics (totally distortion- free, excellent picture definition and color purity right into 
    the corners)   
    •   Contrast ratio  1000:1 , brightness 300nits  
    •   MAX.  resolution ( 1680  x 1050)   
    •   Presentation of up to 16.7  M colors (in conjunction with an appropriate graphics card)   
    •   Automatic scanning of horizontal frequencies from 3 1 to  83  KHz and refresh rates (vertical frequencies) from 55  
    to 76 Hz (absolutely flicker -free)   
    •   Digital screen controller with microprocessor for  storing  15 different display modes   
    •   Freely adjustable color alignment for matching the screen colors to the colors of various input and output devices   
    •   Convenient operation via integrated OSD (On- Screen-display) menu    
    •   VESA- DDC compatibility   
    •   Plug  &  play  capability   
    •   Power management for reducing power consumption when the computer is not in use   
    This operating manual contains important information you require to start up and run your LCD monitor.   
    This specification defines the requirements for the 22 ″ MICROPROCESSOR based Multi -mode supported high 
    resolution color LCD monitor. This monitor can be directly connected to general 15- pin VGA connector and 24- pin 
    DVI -D connector, also supports VESA DPMS power management and plug & play function.  
    Additional  information   
    Due to the nature of liquid crystal display (LCD) technology, the picture resolution is always fixed. For the best 
    display performance, please set the display resolution to 1680x 1050 pixels with an aspect ratio of 16: 9. This is 
    called “Native Resolution” or maximal resolution -  that is, the clearest picture. Lower resolutions are displayed on a 
    full screen through an interpolation circuit. Image blurring across pixel boundaries can occur with the interpolated 
    resolution depending upon the image  type and its initial resolution. 
    4. Related service information  
    This Service Manual contains general information. There are 2 levels of service:  
    Level 1: Cosmetic / Appearance / Alignment Service   
    Level 2: Circuit Board or Standard Parts Replacement  
    Servi ce Web Site  
    eSupport URL:  
    http://esupport.benq.com 
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    9                                                                  
    5. Product Overview  
    5.1 M onitor Specifications  
    LCD Panel Panel Type (TN / VA / IPS)
     T N  
    Size   22 
    Pixel pitch   0.282mm  
    Viewable angle  160, 160 (CR>10)
     
    Contrast   1000:1 
    Brightness   300 cd/m2 
    Response time 
    5ms (Tr+T f)  
    Input   Video
      R, G, B Analog Interface  
    Separate Sync. H/V TTL 
    H-Frequency   31 
    - 83 kHz Multi - frequency monitor  
    V-Frequency   55 
    - 76 Hz modes within these parameters  
    Display Colors  16.7M Colo rs 
    Max. Resolution   1
    680 x 105 0 
    Plug & Play   VESA DDC2BTM  
    E PA E N E R G Y 
    STAR®  ON Mode
      ≤45W  saving mode  
      < 1 Watt, 120 V
     
    < 2 Watt, 240 V  
    Input Connector   15-pin  D-Sub  
    Input Video Signal   Analog: 0. 7Vp-
    p(standard), 
    75 OHM, Positive  
    Power Source  100~240VA C ,50~60Hz  
    Environmental  
    Considerations   Operating Temp: 
    0° to  40°C  
    Operating Humidity:  10% to 90%  
    Certifications  
      TCO 03/99, TÜV/Ergonomics, TÜV/ GS, FCC Class B, 
    VCCI, CB Report, CE, C
    -Tick, Fimko, GOST, MIC, EPA, 
    CCC, BSMI, CSA, SASO, PSB, NOM, TUV- Argentina 
     
    						
    							22″ LCD Color Monitor                                        BenQ G2200WE 
    10                                                                  
    5.2  Packing  
    When packing the monitor into the carton, please follow the pictur es as below. 
    1.   Using the EPE bag to pack the monitor without base  
     
    2.   Using the EPS to pack the monitor  
     
     
     
     
     
    						
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