Belkin Router F6D6230xx4 User Manual
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79Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g setup a ssistant cannot connect my Router to the Internet � If the Setup Assistant is not able to connect the Router to the Internet, please check the following items: 1� Use the troubleshooting suggestions within the Setup Assistant . 2� If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly . Some user names require that the ISP’s domain may be at the end of the name . Example: “myname@myisp .com” . The “@myisp .com” part of the user name may need to be typed as well as your user name . If you continue to have no Internet connection, reference the section titled “Manually Configuring Network Settings” (page xx of this User Manual for an alternative setup method) . • The Setup Assistant completed installation, but my web browser doesn’t work � • I am unable to connect to the Internet. The “modem” LED on my Router is of f, and the “internet” leD is blinking � If you cannot connect to the Internet, and the “modem” LED is off, and the “internet” LED is blinking, the problem may be that your modem and Router are not connected properly . 1� Make sure the network cable between the modem and the Router is connected . The cable should be connected at one end to the Router’s “to Modem” port, and at the other end to the network port on your modem . 2� Unplug the cable or DSL modem from its power source for three minutes . After three minutes, plug the modem back into its power source . This may force the modem to properly recognize the Router . 3� Unplug the power to your Router, wait 10 seconds, and then reconnect the power . This will cause the Router to reattempt communication with the modem . If the “modem” LED on the Router is not lit after completing these steps, please contact Belkin Technical Support . 4� Try shutting down and restarting your computer . • The Setup Assistant completed installation, but my web browser doesn’t work � • I am unable to connect to the Internet. The “modem” LED on my Router is on, and the “internet” leD is blinking � 1� If you cannot connect to the Internet, the “modem” LED is on, and the “internet” LED is blinking, the problem may be that your connection type may not match the ISP’s connection . 2� If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address . Please refer to the section entitled “Alternate Setup Method” for details on changing this setting . 3� If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name . Make sure the Router’s connection type is configured to PPPoE and the settings are entered properly . Please refer to the section entitled “Alternate Setup Method” for details on changing this setting .
80Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g 4� You may need to configure your Router to meet the specific requirements of your ISP . To search our knowledge base for ISP-specific issues, go to: http://web .belkin .com/support and type in “ISP” . If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support . • The Setup Assistant completed, but my web browser doesn’t work� • I am unable to connect to the Internet. The “modem” LED on my Router is blinking, and the “internet” leD is solid � 1� If the “modem” LED is blinking, and the “internet” LED is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet . Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall . 2� If you do have firewall software installed on your computer, please make sure that you properly configure it . You can determine if the firewall software is preventing Internet access by temporarily turning it off . If, while the firewall is disabled, Internet access works properly, you will need to change the firewall settings to function properly when it is turned on . 3� Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access . If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support . I can’t connect to the Internet wirelessly� If you are unable to connect to the Internet from a wireless computer, please check the following items: 1� Look at the lights on your Router . If you’re using a Belkin Router, the lights should be as follows: • The “router” LED should be on. • The “modem” light should be on, and not blinking. • The “internet” LED should be on, and not blinking. • The “Wireless” light should be on, not blinking 2� Open your wireless utility software by clicking on the icon in the system tray at the bottom, right-hand corner of the screen . 3� The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of “Available Networks”—those wireless networks it can connect to . Does the name of your wireless network appear in the results? Yes, my network name is listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, but my network name is l i s t e d ” . No, my network name is not listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, and my network name is not listed” .
81Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g I can’t connect to the Internet wirelessly, but my network name is listed � If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly: 1� Click on the correct network name in the “Available Networks” list . 2� If the network has security (encryption) enabled, you will need to enter the network key . For more information regarding security, see the section entitled “Changing the Wireless Security Settings” . 3� Within a few seconds, the tray icon in the lower, left-hand corner of your screen should turn green, indication of a successful connection to the network . I can’t connect to the Internet wirelessly, and my network name is not listed� If the correct network name is not listed under “Available Networks” in the wireless utility, please attempt the following troubleshooting steps: 1� Temporarily move computer, if possible, five to 10 feet from the Router . Close the wireless utility, and reopen it . If the correct network name now appears under “Available Networks”, you may have a range or interference problem . Please see the suggestions discussed in the section titled “Placement of your N+ Wireless Router” of this User Manual . 2� Using a computer that is connected to the Router via a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled . This setting is found on the Router’s wireless “Channel and SSID” configuration page . If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support . • My wireless network per formance is inconsistent. • Data transfer is sometimes slow. • Signal strength is poor. • Dif ficult y establishing and/or maintaining a Vir tual Private Network ( VPN) connection � Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases . Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances . Note also that connection speed may decrease as you move farther away from the Router . In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, five to 10 feet from the Router . Changing the wireless channel—Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability . The default channel the Router is shipped with is channel 11; you may choose from several other channels depending on your region . See the section on page 39 entitled “Changing the Wireless Channel” for instructions on how to choose other channels .
82Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g Limiting the wireless transmit rate—Limiting the wireless transmit rate can help improve the maximum wireless range and connection stability . Most wireless cards have the ability to limit the transmission rate . To change this property, go to the Windows Control Panel, open “Network Connections” and double-click on your wireless card’s connection . In the properties dialog, select the “Configure” button on the “General” tab (Windows 98 users will have to select the wireless card in the list box and then click “Properties”), then choose the “Advanced” tab and select the rate property . Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable . Experiment with different connection rates until you find the best one for your environment . Note that all available transmission rates should be acceptable for browsing the Internet . For more assistance, see your wireless card’s user manual . I am having difficulty setting up Wired e quivalent Privacy (WeP) security on my belkin Router � 1� Log into your Router . Open your web browser and type in the IP address of the Router . ( The Router’s default is 192 .168 .2 .1 .) Log into your Router by clicking on the “Login” button in the top right-hand corner of the screen . You will be asked to enter your password . If you never set a password, leave the “Password” field blank and click “Submit” . Click the “Wireless” tab on the left of your screen . Select the “Encryption” or “Security” tab to get to the security settings page . 2� Select “128-bit WEP” from the drop-down menu . 3� After selecting your WEP encryption mode, you can type in your hex WEP key manually, or you can type in a passphrase in the “Passphrase” field and click “Generate” to create a WEP key from the passphrase . Click “Apply Changes” to finish . You must now set all of your clients to match these settings . A hex (hexadecimal) key is a mixture of numbers and letters from A-F and 0-9 . For 128-bit WEP, you need to enter 26 hex keys . For example: C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key 4� Click “Apply Changes” to finish . Encryption in the Router is now set . Each of your computers on your wireless network will now need to be configured with the same security settings . WaRNIN g: If you are configuring the Router from a computer with a wireless client, you will need to ensure that security is turned on for this wireless client . If this is not done, you will lose your wireless connection . Note to Mac Users: Original Apple AirPort products support 64-bit encryption only . Apple AirPort 2 products can support 64-bit or 128-bit encryption . Please check your Apple AirPort product to see which version you are using . If you cannot configure your network with 128-bit encryption, try 64-bit encryption .
83Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g I am having difficulty setting up Wired e quivalent Privacy (WeP) security on a belkin client card � The client card must use the same key as the Router . For instance, if your Router uses the key 00112233445566778899A ABBCC, then the client card must be set to the exact same key . 1� Double-click the Signal Indicator icon to bring up the “Wireless Network” screen . 2� The “Advanced” button will allow you to view and configure more options of your card . 3� Once the “Advanced” button is clicked, the Belkin Wireless L AN Utility will appear . This Utility will allow you to manage all the advanced features of the Belkin Wireless Card . 4� Under the “Wireless Network Properties” tab, select a network name from the “Available Networks” list and click the “Properties” button . 5� Under “Data Encryption”, select “WEP” . 6� Ensure that the check box “The key is provided for me automatically” at the bottom is unchecked . If you are using this computer to connect to a corporate network, please consult your network administrator if this box needs to be checked . 7� Type your WEP key in the “Network key” box . Important: A WEP key is a mixture of numbers and letters from A-F and 0-9 . For 128-bit WEP, you need to enter 26 keys . This network key needs to match the key you assign to your Router . For example: C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key 8� Click “OK”, and then “Apply” to save the settings . If you are not using a Belkin wireless client card, please consult the manufacturer’s user manual for that wireless client card . Do belkin products suppor t WP a/ WP a2? Note: To use WPA security, all your clients must be upgraded to drivers and software that support it . At the time of this FAQ publication, a security patch download is available, for free, from Microsoft . This patch works only with the Windows XP operating system . Download the patch here: http://support .microsoft .com/?kbid=826942 You also need to download the latest driver for your Belkin 802 .11g Wireless Desktop or Notebook Network Card from the Belkin support site . Other operating systems are not supported at this time . Microsoft’s patch only supports devices with WPA-enabled drivers such as Belkin 802 .11g products . Download the latest driver at http://www .belkin .com/support
84Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g I am having difficulty setting up Wireless Protected access (WP a) security on my belkin Router for a home network � 1� From the “Security Mode” drop-down menu, select “WPA-PSK (no server)” . 2� For “Encryption Technique”, select “TKIP” or “AES” . This setting will have to be identical on the clients that you set up . 3� Enter your pre-shared key . This can be from eight to 63 characters and can be letters, numbers, symbols, or spaces . This same key must be used on all of the clients that you set up . For example, your PSK might be something like: “Smith family network key” . 4� Click “Apply Changes” to finish . You must now set all clients to match these settings . I am having difficulty setting up Wireless Protected access (WP a) security on a belkin wireless client card for a home network � Clients must use the same key that the Router uses . For instance, if the key is “Smith Family Network Key” in the Router, the clients must also use that same key . 1� Double-click the Signal Indicator icon to bring up the “Wireless Network” screen . The “Advanced” button will allow you to view and configure more options of your card . 2� Once the “Advanced” button is clicked, the Belkin Wireless Utility will appear . This Utility will allow you to manage all the advanced features of the Belkin Wireless Card . 3� Under the “Wireless Network Properties” tab, select a network name from the “Available Networks” list and click the “Properties” button . 4� Under “Network Authentication”, select “WPA-PSK (no server) . 5� Type your WPA key in the “Network key” box . Important: WPA-PSK is a mixture of numbers and letters from A-Z and 0-9 . For WPA-PSK you can enter eight to 63 characters . This network key needs to match the key you assign to your Router . 6� Click “OK, then “Apply” to save the settings .
85Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g I am N oT using a belkin client card for a home network and I am having difficulty setting up Wireless Protected a ccess (WPa) security � If you are not using a Belkin Wireless Desktop or Wireless Notebook Network Card that is not equipped with WPA-enabled software, a file from Microsoft called “Windows XP Support Patch for Wireless Protected Access” is available for free download . Download the patch from Microsoft by searching the knowledge base for Windows XP WPA . Note: The file that Microsoft has made available works only with Windows XP . Other operating systems are not supported at this time . You also need to ensure that the wireless card’s manufacturer supports WPA and that you have downloaded and installed the latest driver from their support site . Supported Operating Systems: • Windows XP Professional • Windows XP Home Edition 1� Under Windows XP, click “Start > Control Panel > Network Connections” . 2� Right-clicking on the “Wireless Networks” tab will display the following screen . Ensure the “Use Windows to configure my wireless network settings” check box is checked . [need image] 3� Under the “Wireless Networks” tab, click the “Configure” button and you will see the following screen . [need image] 4� For a home or small business user, select “WPA-PSK” under “Network Administration” . Note: Select WPA (with radius server) if you are using this computer to connect to a corporate network that supports an authentication server such as a radius server . Please consult your network administrator for further information . 5� Select “TKIP” or “AES” under “Date Encryption” . This setting will have to be identical to the Router that you set up . 6� Type in your encryption key in the “Network key” box . Important: Enter your pre-shared key . This can be from eight to 63 characters and can be letters, numbers, or symbols . This same key must be used on all of the clients that you set up . 7� Click “OK” to apply settings .
86Double N+ Wireless Router sectionstable of c ontents12345678109 TR o Ubles Hoo TIN g What’s the difference between 802 �11g and draft 802 �11n? Currently there are three commonly used wireless networking standards, which transmit data at very different maximum speeds . Each is based on the designation for certifying network standards . The most common wireless networking standard, 802 .11g, can transmit information up to 54Mbps; 802 .11a also supports up to 54Mbps, but in the 5GHz frequency; and 802 .11n draft specification can connect at up to 300Mbps . See the following chart for more detailed information . belkin Wireless Comparison Chart Wireless Technologyg ( 8 0 2�11g ) e nhanced (1x1 draf t 802 �11n) N MIMo (draft 802 �11n with MIMo ) N1 MIMo (draft 802�11n with MIMo ) speed/Data Rate*Up to 54Mbps*Up to 150Mbps*Up to 300Mbps*Up to 300Mbps* frequencyCommon household devices such as cordless phones and microwave ovens may inter fere with the unlicensed band 2 .4GHz Common household devices such as cordless phones and microwave ovens may interfere with the unlicensed band 2 .4GHz Common household devices such as cordless phones and microwave ovens may inter fere with the unlicensed band 2 .4GHz Common household devices such as cordless phones and microwave ovens may inter fere with the unlicensed band 2 .4GHz CompatibilityCompatible with 802 .11b/gCompatible with 802 .11b/g, draft 802 .11n, and Belkin G+ MIMOCompatible with draft 802 .11n** and 802 .11b/gCompatible with draft 802 .11n** and 8 0 2 .11b / g Coverage*Up to 400 ft .*Up to 600 ft .*Up to 1,200 ft .*Up to 1,400 ft .* a dvantageCommon—widespread use for Internet sharingBetter coverage and consistent speed and rangeEnhanced speed and coverageLeading edge— best coverage and throughput *Distance and connection speeds will var y depending on your networking environment . **This Router is compatible with products based on the same version of the draft 802 .11n specifications and may require a software upgrade for best results .
87Double N+ Wireless Router sectionstable of c ontents123456789 IN foRM aTI oN 10 Information fCC s tatement DECL ARATION OF CONFORMIT Y WITH FCC RULES FOR ELECTROMAGNETIC COMPATIBILIT Y We, Belkin International, Inc ., of 501 West Walnut Street, Compton, CA 90220, declare under our sole responsibility that the device, F6D6230-4 V1 complies with Part 15 of the FCC Rules . Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation .
88Double N+ Wireless Router sectionstable of c ontents123456789 IN foRM aTI oN 10 oPeRA tes on c HA nne Ls 1-13 B eAtcZcYitiesKPtsePLessieeHUGRDKLVLULtn LM tRonocHBGtR D eFRFiGBisLiFo R U se in Restricted Use in certain countries class 2 equipment For information on product disposal please refer to http://environmental .belkin .com http://www .belkin .com/doc/ EU DECLARATION OF CONFORMITY ý esky [Czech] [Belkin Ltd] tímto prohlašuje, že tento [ F6D6230-4 V1] je ve shod se základními požadavky a dalšími p íslušnými ustanoveními sm rnice 1999/5/ES. Dansk [Danish] Undertegnede [Belkin Ltd] erklærer herved, at følgende udstyr [F6D6230-4 V1] overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF. Deutsch [German] Hiermit erklärt [Belkin Ltd] , dass sich das Gerät [F6D6230-4 V1] in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG befindet. Eesti [Estonian] Käesolevaga kinnitab [Belkin Ltd] seadme [F6D6230-4 V1] vastavust direktiivi 1999/5/EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele. English Hereby, [Belkin Ltd] , declares that this product [F6D6230-4 V1] is in compliance with the essential requirements and other releva nt provisions of Directive 1999/5/EC. Español [Spanish] Por medio de la presente [Belkin Ltd] declara que el [F6D6230-4 V1] cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.