Belkin Router F5D7231-4 User Manual
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99 Troubleshooting 99 s e c t i o n 2 1 3 4 5 6 7 8 9 10 power source. This may force the modem to properly recognize the Router. 3. Unplug the power to your Router, wait 10 seconds, and then reconnect the power. This will cause the Router to reattempt communication with the modem. If the “WAN” light on the Router is not lit after completing these steps, please contact Belkin Technical Support. 4. Try shutting down and restarting your computer. Problem: • The Easy Install Wizard completed installation, but my web browser doesn’t work. • I am unable to connect to the Internet. The Router’s “WAN” light is on and the “Connected” light is blinking. Solution: If you cannot connect to the Internet, the “WAN” light is on, and the “Connected” light is blinking, the problem may be that your connection type may not match the ISP’s connection. • If you have a “static IP address” connection, your ISP must assign you the IP address, subnet mask, and gateway address. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting. • If you have a “PPPoE” connection, your ISP will assign you a user name and password and sometimes a service name. Make sure the Router connection type is configured to PPPoE and the settings are entered properly. Please refer to the section entitled “Alternate Setup Method” for details on changing this setting. • You may need to configure your Router to meet the specific requirements of your ISP. To search our Knowledge Base for ISP-specific issues, go to: http://web.belkin.com/support and type in “ISP”. If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support.
101100 Troubleshooting 101100 Troubleshooting Problem: • The Easy Install Wizard completed, but my web browser doesn’t work. • I am unable to connect to the Internet. The “WAN” light on my Router is blinking and the “Connected” light is solid. Solution: If the “WAN” light is blinking and the “Connected” light is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall. If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled and Internet access works properly, you will need to change the firewall settings to function properly when it is turned on. Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access. If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support. Problem: I can’t connect to the Internet wirelessly. Solution: If you are unable to connect to the Internet from a wireless computer, please do the following: 1. Look at the lights on your Router. Your Belkin Router’s lights should be as follows: • The “Power” light should be on. • The “Connected” light should be on and not blinking. • The “WAN” light should be either on or blinking.
101 Troubleshooting 101 s e c t i o n 2 1 3 4 5 6 7 8 9 10 2. Open your wireless utility software by clicking on the icon in the system tray at the bottom, right-hand corner of the screen. If you are also using a Belkin Wireless Card or Adapter with this Router, the tray icon should look like this (the icon may be red or green): 3. The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of “Available Networks”—those wireless networks it can connect to. Does the name of your wireless network appear in the results? Yes, my network name is listed—go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, but my network name is listed”. No, my network name is not listed— go to the troubleshooting solution titled “I can’t connect to the Internet wirelessly, and my network name is not listed”.
103102 Troubleshooting 103102 Troubleshooting Problem: I can’t connect to the Internet wirelessly, but my network name is listed. Solution: If the name of your network is listed in the “Available Networks” list, please follow the steps below to connect wirelessly: 1. Click on the correct network name in the “Available Networks” list. 2. If the network has security (encryption) enabled, you will need to enter the network key. For more information regarding security, see the section entitled “Securing your Wi-Fi Network” in this User Manual. 3. Within a few seconds, the tray icon in the lower, left-hand corner of your screen should turn green, indicating a successful connection to the network. Problem: I can’t connect to the Internet wirelessly, and my network name is not listed. Solution: If the correct network name is not listed under “Available Networks” in the wireless configuration utility, please attempt the following troubleshooting steps: 1. Temporarily move your computer, if possible, five to 10 feet away from the Router. Close the wireless configuration utility, and reopen it. If the correct network name now appears under “Available Networks”, you may have a range or interference problem. Please see the suggestions discussed in the section titled “Placement of your Router for Optimal Performance” in this User Manual. 2. Using a computer that is connected to the Router through a network cable (as opposed to wirelessly), ensure that “Broadcast SSID” is enabled. This setting is found on the Router’s wireless “Channel and SSID” configuration page. If you are still unable to access the Internet after completing these steps, please contact Belkin Technical Support.
103 Troubleshooting 103 s e c t i o n 2 1 3 4 5 6 7 8 9 10 Problem: My wireless network performance is inconsistent. Data transfer is sometimes slow. Signal strength is poor. I am having difficulty establishing and/or maintaining a Virtual Private Network (VPN) connection. Solution: Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances. As a result, the typical indoor range of your wireless devices will be between 100 to 200 feet. Note also that connection speed may decrease as you move farther away from the Router or access point. In order to determine if wireless issues are related to range, we suggest temporarily moving the computer, if possible, five to 10 feet away from the Router. Changing the Wireless Channel - Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability. The default channel the Router is shipped with is channel 11. You may choose from several other channels depending on your region (see the section titled “Changing the Wireless Channel” on page 51 for instructions on how to choose other channels). Limiting the Wireless Transmit Rate - Limiting the wireless transmit rate can help improve the maximum wireless range and connection stability. Most wireless cards have the ability to limit the transmission rate. To change this property, go to the Windows Control Panel, open “Network Connections” and double-click on your wireless card’s connection. In the “Properties” dialog, select the “Configure” button on the “General” tab (Windows 98 users will have to select the wireless card in the list box and then click “Properties”), then choose the “Advanced” tab and select the rate property. Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable. Experiment with different connection rates until you find the best one for your environment;
105104 Troubleshooting 105104 Troubleshooting note that all available transmission rates should be acceptable for browsing the Internet. For more assistance, see your wireless card’s user manual. Problem: How do I extend the range of my wireless network? Solution: Belkin recommends using one of the following products to extend wireless network coverage throughout large homes or offices: • Wireless Access Point: A wireless access point can effectively double the coverage area of your wireless network. An access point is typically placed in the area not currently covered by your Wireless G Plus Router, and is connected to the Router using either an Ethernet cable or through your home’s power lines using two Powerline Ethernet Adapters. • For 802.11g (54g) wireless networks, Belkin offers a Wireless G Range Extender/Access Point that can be connected wirelessly to a Belkin Wireless G Plus Router, without requiring an Ethernet cable or Powerline Ethernet Adapters. These Belkin products are available at your local retailer, or can be ordered from Belkin directly. For network/range extension information, please visit: www.belkin.com/networking to find out more about: Wireless G Range Extender/Access Point (F5D7130) Powerline Ethernet Adapter (F5D4070) Powerline USB Adapter (F5D4050)
105 Troubleshooting 105 s e c t i o n 2 1 3 4 5 6 7 8 9 10 Problem: I am having difficulty setting up Wired Equivalent Privacy (WEP) security on a Belkin Wireless Router or Belkin Access Point. Solution: 1. Log into your Wireless Router or Access Point. Open your web browser and type in the IP address of the Wireless Router or Access Point. (The Router’s default is 192.168.2.1, the Access Point’s default is 192.168.2.254.) Log into your Router by clicking on the “Login” button in the top, right-hand corner of the screen. You will be asked to enter your password. If you never set a password, leave the password field blank and click “Submit”. Click the “Wireless” tab on the left of your screen. Select the “Encryption” or “Security” tab to get to the security settings page. 2. Select “128-bit WEP” from the drop-down menu. 3. After selecting your WEP encryption mode, you can type in your hex WEP key manually, or you can type in a passphrase in the “Passphrase” field and click “Generate” to create a WEP key from the passphrase. Click “Apply Changes” to finish. You must now set all of your clients to match these settings. A hex (hexadecimal) key is a combination of numbers and letters from A—F and 0—9. For 128-bit WEP, you need to enter 26 hex keys. For example: C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key 4. Click “Apply Changes” to finish. Encryption in the Wireless Router is now set. Each of your computers on your wireless network will now need to be configured with the same security settings. WARNING: If you are configuring the Wireless Router or Access Point from a computer with a wireless client, you will need to ensure that security is turned on for this wireless client. If this is not done, you will lose your wireless connection. Note to Mac users: Original Apple AirPort products support 64-bit encryption only. Apple AirPort 2 products can support 64-bit or 128-bit encryption. Please check your Apple AirPort product to see which version you are using. If you cannot configure your network with 128-bit encryption, try 64-bit encryption.
107106 Troubleshooting 107106 Troubleshooting Problem: I am having difficulty setting up Wired Equivalent Privacy (WEP) security on a Belkin client card (Wireless Network Card or Adapter). Solution: The client card must use the same key as the Wireless G Plus Router. For instance, if your Wireless Router or access point uses the key 00112233445566778899AABBCC, then the client card must be set to the exact same key. 1. Double-click the “Signal Indicator” icon to bring up the “Wireless Network Utility” screen. The “Advanced” button will allow you to view and configure more options of your client card. 2. Once the “Advanced” button is clicked, the Belkin Wireless LAN Utility will appear. This Utility will allow you to manage all the advanced features of the Belkin client card. 3. Under the “Wireless Network Properties” tab, select a network name from the “Available Networks” list and click the “Properties” button. 4. Under “Data Encryption”, select “WEP”. 5. Ensure the box “The key is provided for me automatically” at the bottom is unchecked. If you are using this computer to connect to a corporate network, please consult your network administrator if this box needs to be checked. 6. Type your WEP key in the “Network key” box. Important: A WEP key is a combination of numbers and letters from A–F and 0–9. 7. For 128-bit WEP, you need to enter 26 keys. This network key needs to match the key you assign to your Wireless G Plus Router. For example: C3 03 0F AF 4B B2 C3 D4 4B C3 D4 E7 E4 = 128-bit key 8. Click “OK”, and then “Apply” to save the settings. If you are NOT using a Belkin wireless client card, please consult the manufacturer’s user manual for that wireless client card.
107 Troubleshooting 107 s e c t i o n 2 1 3 4 5 6 7 8 9 10 Problem: Do Belkin products support WPA? Solution: Note: To use WPA security, all your clients must be upgraded to drivers and software that support it. At the time of this publication, a security patch download is available, for free, from Microsoft. This patch works only with the Windows XP operating system. Download the patch here: http://www.microsoft.com/downloads/details.http://www.microsoft. com/downloads/details.aspx?FamilyID=009d8425-ce2b-47a4-abec- 274845dc9e91&displaylang=en You also need to download the latest driver for your Belkin Wireless 802.11g Desktop or Notebook Network Card from the Belkin support site. Other operating systems are not supported at this time. Microsoft’s patch only supports devices with WPA-enabled drivers such as Belkin 802.11g products. Download the latest driver at http://web.belkin.com/support for the following products: F5D7000, F5D7001, F5D7010, F5D7011, F5D7230-4, F5D7231-4, F5D7130
109108
Troubleshooting
109108
Troubleshooting
Problem:
I am having difficulty setting up Wi-Fi Protected Access (WPA)
security on a Belkin Wireless Router or Belkin Access Point for a
home network.
Solution:
1.
From the “Security Mode” drop-down menu, select “WPA-PSK (no server)”.
2. For “Encryption Technique”, select “TKIP” or “AES”. This setting will have to be identical on the clients that you set up.
3. Enter your pre-shared key. This can be from eight to 63 characters and can be letters, numbers, symbols, or spaces.
This same key must be used on all of the clients that you set up.
For example, your PSK might be something like: “Smith family
network key”.
4. Click “Apply Changes” to finish. You must now set all clients to match these settings.