Avaya Partner Advanced Communications System System Planner Manual

							PARTNER
® Advanced Communications System
1
Form A–Customer Information
Form A–Customer Information
CUSTOMER
 B
ILLING
 NAME
:B
ILLING
 PHONE
 N
UMBER
:
C
USTOMER
 CONTACT
:C
ONTACT
 PHONE
 N
UMBER
:
P
ERSON
 TO
 BE
 TRAINED
:T
RAINEE
 PHONE
 N
UMBER
:
S
ALES
 PERSON
/ACCT
 EXEC
:S
ALES
/AE P
HONE
 N
UMBER
:
G
ENERAL
 CONTRACTOR
:C
ONTRACTOR
 PHONE
 N
UMBER
:
(only required if new construction)
I
NSTALLATION
 ADDRESS
:
I
NSTALLATION
 DUE
 D
ATE
:
N
OTES
 TO
 INSTALLER
:
F
EATURES
 OF
 INTEREST
:
(list in order of priority)
S
ERVICE
 VERIFICATION
:
Provide the name of the telephone service representative who verified your service and the date the 
service was verified. 
This is not required for all installations. See next page for details.
 
VERIFIER
 NAME
:D
ATE
 VERIFIED
:
I
NSTALLER
 NAME
:D
ATE
 OF
 INSTALLATION
: 
						

							PARTNER
® Advanced Communications System
2
Form A: Instructions for Customer InformationForm A: Instructions for Customer InformationService Verification
In almost all cases, the default telephone service provided by your local Phone Company will be appropriate for the PARTNER system. 
However, if you are switching telephone systems from a competitors system to a PARTNER system, or if this is the first time telephone service 
is being established at this site, you will need to verify that your local phone company is providing you with default telephone service (Loop 
Start) or the installation of your PARTNER system may not be completed on the expected due date. Please provide the persons name and the 
date they verified default phone service in the “Service Verification” space provided on the previous page. 
						

							PARTNER
® Advanced Communications System
3Form B–System Configuration: Lines
Form B–System Configuration: LinesWho is the customer contact responsible for the layout of the system? Name: __________________
Telephone: __________________
 
If the line is a personal or dedicated line fill in the following 
Line
No. Desired Telephone
Numbers A
NSWERINGOPTION1
 
1.AA, DXD, ASA, Hunt, VMS-AA, VMS-MAIL, LIVE, AUX. See back for details. C
ALLER
 ID
S
ERVICE
 O
THER
 SUBSCRIPTION
SERVICES
 N
AME
 OF
LINE
 OWNER
 
OR
 Equipment  Call
Coverage E
XTENSIONNUMBER
 
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31 
						

							PARTNER
® Advanced Communications System
4
Form B: Instructions for System Configuration: LinesForm B: Instructions for System Configuration: LinesCOLUMN 2: D
ESIRED
 TELEPHONE
 N
UMBERS
: 
Write in the telephone numbers assigned to each line. Please list the lines that will be used by multiple extensions first, then list dedicated and/
or personal lines.
COLUMN 3: A
NSWERING
 O
PTION
 
In this space, write in the abbreviation from the list below that indicates how incoming calls to each line will be answered. In most cases, some 
form of automated answering option will be selected. NOTE: To avoid confusing caller, it is recommended that only one type of 
automated answer option be used to handle incoming calls throughout the system. 
Automated Answer Options:
Other Options: 
COLUMN 4 & 5: C
ALLER
 ID 
AND
 OTHER
 SUBSCRIPTION
 SERVICES
 
Check the box if Caller ID Service is activated on this line. In the next column, write in any other telephone subscription services (ordered from 
your local telephone company) that are active on this line (i.e., repeat call service).
AA Automated Attendant Automated system answers and routes calls. Must be purchased separately.
DXD Direct Extension Dialing Allows caller to dial extensions without waiting for the receptionist. Available with ACS 
R2.0 or later. 
ASA Automatic System Answer Plays a recorded message then either places the call on hold, disconnects the call or 
continues to ring available extensions. Available with ACS R2.0 or later. 
Hunt Hunt Group Sends calls simultaneously to a group of extensions. Up to 4 calling groups can be 
programmed in the system.
VMS-AA Automated Attendant Service 
of PARTNER Messaging, 
PARTNER MAIL, or 
PARTNER MAIL VSThis is system-wide voicemail service. If the receptionist does not answer an incoming 
call, VMS-AA lets the caller select an extension or route.
VMS-MAIL Voicemail on a personal line PARTNER Messaging, PARTNER MAIL, PARTNER MAIL VS, or PARTNER Voice 
Messaging PC Card must be purchased separately.
LIVE Human Operator If all calls to a specific line will always be answered by a human operator, write in LIVE.
AUX Auxiliary Equipment If all calls will always be answered by a piece of auxiliary equipment, such as a fax 
machine, write in AUX. 
						

							PARTNER
® Advanced Communications System
5
Form B: Instructions for System Configuration: Lines
COLUMN 6: 
Write in the owner (or assigned auxiliary equipment) for the personal or dedicated line.
COLUMN 7: 
Check the box if you wish the owner of the personal or individual line to have the ability to activate Call Coverage for that line.
COLUMN 8: 
Write in the extension number of the owner of the personal or individual line. 
						

							PARTNER
® Advanced Communications System
6
Form C–Extension SettingsForm C–Extension SettingsNote: See Form C1 to enter character codes for Ext. Display.EXT O
WNER
 E
XT.
D
ISPLAYup to 20 P
HONESETTYPE
 L
INES
 ASSIGNED
with Ringing Options
 C
HANGE
 DEFAULT
 SETTINGS
 
B
UTTON
 FEATURES
 
Intermed
 Delayed
 No Ring
 Lang
 Distinctive
RingAbbrev.
Ringing
 Privacy
 Forced 
Acct 
Code
 
Call 
Coverage 
Rings
 
Voice 
Interrupt
on Busy
 
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35 
						

							PARTNER
® Advanced Communications System
7
Form C–Extension Settings (Continued)
Form C–Extension Settings (Continued) EXT O
WNER
 E
XT.
D
ISPLAYup to 20 P
HONESETTYPE
 L
INES
 ASSIGNED
with Ringing Options
 C
HANGE
 DEFAULT
 SETTINGS
 
B
UTTON
 FEATURES
 
Intermed
 Delayed
 No Ring
 Lang
 Distinctive
RingAbbrev.
Ringing
 Privacy
 Forced 
Acct 
Code
 
Call 
Coverage 
Rings
 
Voice 
Interrupt
on Busy
 
36
37
38
39
40
41
42
413
44
45
46
47
48
49
50
51
52
53
54
55
56
57 
						

							PARTNER
® Advanced Communications System
8
Form C1–Extension Settings WorksheetForm C1–Extension Settings Worksheet
May be used if Ext. Display is checked on Form C.
Character Codes
Ext.
Jack
No.Write 2-Digit Code for Each Character To Be Displayed–See Table at RightLetters:
A = 21 N = 62
B = 22 O = 63
10C = 23 P = 71
11D = 31 Q = 72
12E = 32 R = 73
13F = 33 S = 74
14G = 41 T = 81
15H = 42 U = 82
16I = 43 V = 83
17J = 51 W = 91
18K = 52 X = 92
19L = 53 Y = 93
20M = 61 Z = 94
21Numbers: 
22blank = 11
230 = 00 5 = 50
241 = 10 6 = 60
252 = 20 7 = 70
263 = 30 8 = 80
274 = 40 9 = 90
28
29
30
31
32
33 
						

							PARTNER
® Advanced Communications System
9
Form C1–Extension Settings Worksheet (Continued)
Form C1–Extension Settings Worksheet (Continued) 
Character Codes
Ext.
Jack
No.Write 2-Digit Code for Each Character To Be Displayed–See Table at RightLetters:
A = 21 N = 62
B = 22 O = 63
34C = 23 P = 71
35D = 31 Q = 72
36E = 32 R = 73
37F = 33 S = 74
38G = 41 T = 81
39H = 42 U = 82
40I = 43 V = 83
41J = 51 W = 91
42K = 52 X = 92
43L = 53 Y = 93
44M = 61 Z = 94
45Numbers: 
46blank = 11
470 = 00 5 = 50
481 = 10 6 = 60
492 = 20 7 = 70
503 = 30 8 = 80
514 = 40 9 = 90
52
53
54
55
56
57 
						

							PARTNER
® Advanced Communications System
10
Form C: Instructions for Extensions SettingsForm C: Instructions for Extensions SettingsCOLUMN
 5 — L
INES
 ASSIGNED
 WITH
 RINGING
 O
PTIONS
 
List the lines (or pool code for a pool of lines, if appropriate) that you would like assigned to each extension. For each line you enter, you have 
the option of listing it as an immediate ringing line, a delayed ringing line, or a no ring line. The default option for lines is immediate ringing. (For 
pools, the default option is no ringing).
NOTE: Any line not listed will be removed from that extension and will not be accessible from that extension. 
C
OLUMN
 6 — C
HANGE
 D
EFAULT
 SETTINGS
 
Language: Default = English. If you wish to display messages in a different language, write in the language. This is relevant only for 
extensions with display phones.
Distinctive Ring: Default = Active. By default, outside, intercom, and transferred calls each have their own ringing pattern. To change the 
default so that all calls ring the same, write “NA” (Not Active) in this column.
Abbreviated Ringing: Default = 1 ring. When a phone is in use, a new call will ring once. The line button light will continue to flash until the call 
is answered. 
Privacy: Default = Not Activated. By default, any user sharing a line can join calls at another extension (Privacy is Not Assigned). If all calls 
are to be private, write “A” (Assigned) in this column. Always use this feature for Fax and modem extensions. 
Forced Acct Code: Default = Not Activated. If a user should be required to enter an account code before placing an outside call, write “A” 
(Activated) in this column.
Coverage Rings: For calls going to a covering extension the Default = 2 rings. For calls going to a voicemail box the Default = 3 rings. 
You can choose between 1 to 9 rings. Enter the number of rings desired before a call is sent to the covering extension/or voicemail box. Can be 
set per extension for ACS 3.0 or later. Can only be set system wide for earlier releases.
Voice Interrupt on Busy: Default = Not Activated. To identify an extension as being eligible for Voice Interrupt on Busy calls, write “A” 
(Activated) in this column.
C
OLUMN
 7 — B
UTTON
 FEATURES
In the space provided for each extension, list the features (by the feature numbers indicated) that should be pre-programmed onto the buttons 
on the telephone set. The number of available buttons varies from set type to set type. A complete description of the available button features is 
included on the following page.