ATT System 25 Call Management System Manual

Status Indicator: NoStorage
Effect on Data Collection:CMS continues to manage calls, but all data
collection stops until the problem is corrected.
Possible CauseCorrective Action
There’s no room on1 Exit to MS-DOS by pressing [F8]
the hard disk for new(labeled “Exit to DOS”) on the
data.CMS Menu.
2 Access the cmsrept directory by
typing
cd  cms  cmsrept
then press [Enter]
3 Type dir then press [Enter] to
display the names of all the files in
the directory.
Data files are in the form
dyymmdd.cms (where...

• WARNING--Printer Not Ready. Using Prt Sc Key Will Halt CMS.
Status Indicator: Don’t PrtSc
Effect on Call Management: If you press [Shift] + [Print Scrn] when this message is
displayed, CMS stops managing calls.
Effect on Data Collection: If you press [Shift] + [Print Scrn] when this message is
displayed, all data collection stops, but resumes normally when the problem
is corrected. Statistics for time logged in are not affected.
Possible CauseCorrective Action
The printer is not
Make sure the printer...

(N
represents the announcement unit number and XXXXXXX is the
Announcement ID.)
Status Indicator: ANNC
Effect on Call Management: Until the problem is corrected, CMS cannot connect
calls to the designated announcement unit. The Announcement Unit Status
field on the System Status screen displays 
BRKN and the Annc Condtn field
on the Select Announcement and Assign Announcement screens also shows
BROKN.
Possible Cause
Corrective Action
The announcementTurn off the Continuous Play switch.
unit is in...

Call Management Problems
The following pages identify and suggest corrective action for problems that
may occur while CMS is managing calls. Scan the pages to locate the error
message or problem description that identifies your problem. Then take the
recommended corrective action.
IMPORTANT: All the problems identified here bring call management
to a halt. In most cases, CMS resumes managing calls as soon as the
problem is corrected. Meanwhile, you have to manage incoming calls
on CMS lines according to...

The PC stops functioning, and call management stops, but
no message appears on the screen.
Audible Signal: The alarm on the CMS PC Interface Card comes on and stays
on.
Effect on Call Management: Until this problem is corrected, CMS cannot
manage calls.See “Managing Calls When CMS is Not Running” at the end
of this section of the manual.
Effect on Data Collection:When this problem occurs, data collection stops, and
all data from the current hour are lost.
Possible Cause
Corrective Action
The PC has...

(X refers to either PC jack CU1 or PC jack CU2).
Status Indicator: CU1 or CU2 (flashing)
Audible Signal: A single short beep from the PC and a longer beep from the
CMS PC Interface Card
Effect on Call Management: Until this problem is corrected, CMS cannot
manage calls. See “Managing Calls When CMS is Not Running” at the end
of this section of the manual.
Effect on Data Collection:When this message appears, data collection stops.
Data on completed calls are saved, but data on calls in progress when the...

CMS stops managing calls. No error message appears on
the screen, and the function keys don’t work.
Effect on Call Management: No calls are processed.
Effect on Data Collection:Only statistics for time logged in are collected.
Possible Cause
Corrective Action
You pressed
[Shift] + {Print Scrn]under the heading, “Printer
when the printer was
Problems” later in this section for a
not ready.
list of corrective actions.
When the printer is fixed, CMS
resumes call management. If it does
not, reboot the PC (by...

Voice Announcement Unit Problems
After correcting a voice announcement unit problem, bring the unit back into
service as follows:
1 From the System Status screen, press [F2] (labeled “Select Anncs” ).
2 Press [F1] (labeled “Select Annc”).
3 Enter the number of the announcement unit; then press [F8] (labeled
“Enter Data”).
4 Press [F3] (labeled “Change Condtn” ) once to change the announcement
unit condition from 
BROKN to REMVD.
5 Press [F3] again to change the condition to AVAIL .
CMS immediately...

(PDC = YYYY) Not Responding. Check
Unit 
(where N represents the announcement unit number, XXXXXXX is
the Announcement ID, and YYYY is the announcement unit’s PDC).
Status Indicator: ANNC
Effect on Call Management: The voice announcement unit has failed the
startup/back-in-service test. Until the problem is corrected, CMS cannot
connect calls to the designated announcement unit. The Announcement Unit
Status field on the System Status screen is updated to 
BRKN and the Annc
Condtn field on the Select...

(N represents the announcement unit number and XXXXXXX is the
Announcement ID.)
Status Indicator: ANNC
Effect on Call Management: Until the problem is corrected, CMS cannot
connect calls to the designated announcement unit. The Announcement
Unit Status field on the System Status screen is updated to BRKN and the
Annc Condtn field on the Select Announcement and Assign Announcement
screens are updated to 
BROKN.
Possible Cause
The delay message is
longer than the
number of seconds
specified in the
Maximum...