ATT System 25 Call Management System Manual

Section 8: Archiving Data 

Overview
Archiving is the process of copying historical data from the hard disk onto
floppy diskettes.You need to archive data when the hard disk begins to run
out of space and you want to save your old files. You should archive data
once a month to keep the system running efficiently.
This section discusses how to archive data and contains information about the
directories and files CMS uses. It includes procedures for copying the system
tables and historical data files to a floppy diskette using the...

Copying the System Tables File
To copy the system tables file, do as follows:
1 If you are in CMS, exit to MS-DOS by pressing [F8] (labeled Exit to DOS)
on the CMS Menu.
2 Access the cmsmgmt directory on the hard disk by typing
cd  cms  cmsmgmt
and pressing [Enter].
3 To copy the system tables file for the current date, type
copy c:systbls.cms a:syymmdd.cms
where yymmdd is the date, and press [Enter]. For example, to copy the
system tables file on 04/19/88, copy it to a file called s880419.cms.
If you...

GENERATING HISTOR-
ICAL REPORTSIf you have transferred old CMS data from the hard disk onto floppy
diskettes, you may later want a report or a complete set of reports for a
particular date. The procedures that follow explain how to copy the system
tables and data files for the date from the floppy diskette onto the hard disk,
so that you can then generate reports for that date.
Saving the Current System Tables
You have to save the current system tables file in a temporary file so that you
don’t lose it...

Generating Reports
The system tables file and data for the date(s) you’re interested in should now
be in the correct locations on the hard disk. To generate the reports you
want, follow the instructions in “Generating CMS Reports” in Section 7.
RESTORING DATA
COLLECTION
CONDITIONSNow that you have the historical reports, you must restore the hard disk to
its previous condition. Otherwise, CMS cannot effectively store new data
when it resumes managing calls. To do this, erase the historical data from
the...

Section 9: Troubleshooting 

Overview
This section of the manual suggests corrective action for problems that may
occur with your CMS. It is organized as follows:
Startup Problems
Suggests corrective action for problems the CMS program detects during call
management startup.
Call Management Problems
Identifies problems that can cause CMS to stop managing calls and suggests
corrective action.
Voice Announcement Unit Problems
Suggests corrective action for problems that effect voice announcement units.
Printer Problems
Identifies and...

Startup Problems
The following pages identify and suggest corrective action for problems that
may occur when you start up CMS call management. The problems are
grouped as follows, according to the kind of message they cause to appear in
the information portion of the Initialization screen:


Use these pages to find the message that identifies your problem, and take
the corrective action(s) described.
Error Messages
Problems that generate error messages on the CMS Initialization screen always
bring the...

Effect on Call Management: Until this problem is corrected, CMS cannot manage
calls. See “Managing Calls When CMS is Not Running” at the end of this
section.
Possible Cause
You omitted one or
more steps when you
built your shift
configurations.
Corrective Action
1 From the Initialization screen, in
sequence, press [F8] (labeled Exit
Call Mgt), 
[F4] (labeled “Admin
CMS”), and 
[F4] (labeled “Config
List”) to get to the Configuration
List screen.
2 Build at least one shift
configuration according to the...

(X refers to PC jack CU1 or PC jack CU2).
Status Indicator: CU1 or CU2 (flashing)
Audible Signal: A beep from the CMS PC Interface Card.
Effect on Call Management: Until this problem is corrected, CMS cannot
manage calls.See “Managing Calls When CMS is Not Running” at the end
of this section.
Possible CauseCorrective Action
There’s a loose cableMake sure one end of the cable is
connection betweensecurely plugged into the CU1 (or
the CU1 and/or CU2CU2) jack at the back of the PC and
jack and the System...