ATT Merlin 206, 410, 820 Plus Classic Mail Guide
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![Page 11
Call Routing Worksheet
Day Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. s 1 - 1
Top-Level Menu: s 2 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a...](http://img.usermanuals.tech/thumb/575/83811/w64_merlin-classic-mail-1-6-design-package-merlin-206-410-820-plus_d-10.png "Page 11
Call Routing Worksheet
Day Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. s 1 - 1
Top-Level Menu: s 2 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a...")
![Page 13
Call Routing Worksheet
Night Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS]. s 1 - 2
Top-Level Menu: s 2 - 1 - 3
Script the Top-Level Menu of instructions in the space below:
“For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an...](http://img.usermanuals.tech/thumb/575/83811/w64_merlin-classic-mail-1-6-design-package-merlin-206-410-820-plus_d-12.png "Page 13
Call Routing Worksheet
Night Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS]. s 1 - 2
Top-Level Menu: s 2 - 1 - 3
Script the Top-Level Menu of instructions in the space below:
“For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an...")
Hybrid Method - Dedicated/Time-Shared Access A combination of dedicated and time-shared voice mail access may be used to maximize system performance by using available vacant Tel.Co. ports for dedicated access in addition to interposed connection to provide the maximum number of voice mail access connections. Vacant Tel.Co. ports are used first followed by interposing the least busy telephone lines. Classic Mail Design Package 1.6 - Page 21