ATT Merlin 206, 410, 820 Plus Classic Mail Guide

							Call Routing Worksheet
Day Operation
Company Greeting:  Thank you for calling [YOUR COMPANY NAME]. s 1 - 1
Top-Level Menu: s 2 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Classic Mail Design Package 1.6 - Page 11 
						

							i Note:To design additional routes, reproduce this page.
Day
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Day
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)
Leave a Message in a Mailbox
Intercom Number:
Mailbox Number:
(No Coverage)
Classic Mail Design Package 1.6 - Page 12 
						

							Call Routing Worksheet
Night Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS]. s 1 - 2
Top-Level Menu: s 2 - 1 - 3
Script the Top-Level Menu of instructions in the space below:
“For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
Leave a Message in a Mailbox
(No Coverage)
Mailbox Number:
Classic Mail Design Package 1.6 - Page 13 
						

							i Note:To design additional routes, reproduce this page.
Night
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)
Intercom Number:
Leave a Message in a Mailbox
(No Coverage)
Mailbox Number:
Night
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a Mailbox
(No Coverage)
Mailbox Number:
Classic Mail Design Package 1.6 - Page 14 
						

							Mailbox Assignment Sheet
s 7
Mailbox OwnerNo.Mailbox Owner
No.
10 (1)
910
11 (2)911
12 (3)912
13 (4)913
14 (5)914
15
915
16
916
17
917
18
918
19
919
20920
21
921
22922
23923
24924
25925
26926
27927
28
928
29929
900930
901931
902932
903933
904
934
905935
906936
907937
908
938
909939
Classic Mail Design Package 1.6 - Page 15 
						

							Mailbox OwnerNo.Mailbox OwnerNo.
940
970
941
971
942
972
943
973
944974
945
975
946
976
947
977
948
978
949
979
950
980
951981
952
982
953983
954
984
955985
956986
957987
958
988
959989
960990
961991
962932
963993
964994
965995
966996
967997
968998
969999
Classic Mail Design Package 1.6 - Page 16 
						

							Classic Mail
Installation Overview
System Connections:
To understand how the Classic Mail operates it is important to understand the concept of Telephone
Emulation and Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin
Voice Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin
attendant console. The Classic Mail has the ability to use this Telephone Emulation. connection - just as a
person would - to answer a call, transfer the call to an intercom and, if needed, record a confidential
message in the caller’s own words.
Classic Mail Design Package 1.6 - Page 17 
						

							Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls
coming in on outside lines, it cant answer a call from someone calling on a Merlin intercom line. The
reason is simple: The Classic Mail interacts with a caller, offering a menu of choices and taking action
on the caller’s selections. A caller may indicate which menu choices they would like to select by
pressing the touch tone key that corresponds with the desired selection. The Classic Mail detects and
decodes this touch tone key press and takes the appropriate action. Without the tones, the Classic
Mail can’t interact with callers and, unfortunately, the Merlin does not generate touch tone on the
intercom lines.
So how can a mailbox owner interact with the Classic Mail to send and receive messages? One way is to
call in on an outside line. This is exactly what mailbox owners do when they call the Classic Mail from
outside the office. But how can they use a Merlin telephone to get their messages? The Classic Mail
can be connected to vacant Tel.Co. ports to provide voice mail access. Since Merlin telephones can
generate touch tone when connected to a Merlin Tel.Co. line connection, a mailbox owner may access
voice mail by selecting any one of up to four Tel.Co. lines that have been 
dedicated to the Classic Mail.
If vacant ports are not available to provide dedicated voice mail access, the Classic Mail can be
interposed with existing telephone lines to provide voice mail access. By interposing the incoming
telephone lines with the Classic Mail, the user can time-share inbound and outbound calls with voice
mail access calls. Instead of making a call, the user may select an interposed voice mail access line and
signal the Classic Mail that they wish to open a mailbox. Mailbox owners do this by pressing the star
button on a Merlin telephone after selecting a voice mail access line. The Classic Mail will recognize
this signal and ask the caller for a mailbox number and password before allowing entry into any
mailbox. As long as the user is connected to the Classic Mail via the Merlin outside line connection,
they can navigate the Classic Mail menus to send and receive messages. Of course, while the mailbox
owner is using a time-shared line to interact with the Classic Mail, that line is busy, just as it would be
if an outside call was being made. All incoming calls to that line will receive a busy signal. For this
reason, dedicated voice mail access is recommended for installations that have vacant Tel.Co. ports
available. A combination of dedicated and time-share access may also be used as well.
Other Connections:
Power Plug - connects an external wall-mounted power supply.
Message Light Panel - connects the optional panel that provides message waiting notification.
Diagnostic Button - used for manufacturing testing only.
Expansion Key Connector - used to upgrade to 4 port and 10/30 operation.
RS-232 - used for manufacturing testing only.
Classic Mail Design Package 1.6 - Page 18 
						

							Voice Mail Access Lines
Primary Method - Dedicated Access
The preferred method of providing voice rnail access for internal users is to use vacant Tel.Co. ports on the
Merlin Control Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect
Classic Mail interposed jacks to the vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can
access voice mail by selecting one of these lines and pressing the voice mail access key.
Classic Mail Design Package 1.6 - Page 19 
						

							Secondary Method - Time Shared Access
If vacant Tel.Co. ports are not available to provide dedicated voice mail access, existing telephone line an be
interposed with the Classic Mail to provide time-shared access to voice mail. The mailbox owner selects an
interposed line and enter the voice mail access code. Using this method, voice mail access is time-shared
with inbound and outbound calls. The least busy telephone lines should be used for time-shared voice mail
access.
Classic Mail Design Package 1.6 - Page 20