ATT Merlin 206, 410, 820 Plus Classic Mail Guide

Call Routing Worksheet
Day Operation
Company Greeting:  Thank you for calling [YOUR COMPANY NAME]. s 1 - 1
Top-Level Menu: s 2 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a...

i Note:To design additional routes, reproduce this page.
Day
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Day
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)
Leave a Message in a Mailbox
Intercom Number:
Mailbox Number:
(No Coverage)
Classic Mail Design Package 1.6 - Page 12 

Call Routing Worksheet
Night Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS]. s 1 - 2
Top-Level Menu: s 2 - 1 - 3
Script the Top-Level Menu of instructions in the space below:
“For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an...

i Note:To design additional routes, reproduce this page.
Night
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)
Intercom Number:
Leave a Message in a Mailbox
(No Coverage)
Mailbox Number:
Night
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a Mailbox
(No Coverage)
Mailbox Number:
Classic Mail Design Package 1.6 - Page 14 

Mailbox Assignment Sheet
s 7
Mailbox OwnerNo.Mailbox Owner
No.
10 (1)
910
11 (2)911
12 (3)912
13 (4)913
14 (5)914
15
915
16
916
17
917
18
918
19
919
20920
21
921
22922
23923
24924
25925
26926
27927
28
928
29929
900930
901931
902932
903933
904
934
905935
906936
907937
908
938
909939
Classic Mail Design Package 1.6 - Page 15 

Mailbox OwnerNo.Mailbox OwnerNo.
940
970
941
971
942
972
943
973
944974
945
975
946
976
947
977
948
978
949
979
950
980
951981
952
982
953983
954
984
955985
956986
957987
958
988
959989
960990
961991
962932
963993
964994
965995
966996
967997
968998
969999
Classic Mail Design Package 1.6 - Page 16 

Classic Mail
Installation Overview
System Connections:
To understand how the Classic Mail operates it is important to understand the concept of Telephone
Emulation and Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin
Voice Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin
attendant console. The Classic Mail has the ability to use this Telephone Emulation....

Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls
coming in on outside lines, it cant answer a call from someone calling on a Merlin intercom line. The
reason is simple: The Classic Mail interacts with a caller, offering a menu of choices and taking action
on the caller’s selections. A caller may indicate which menu choices they would like to select by
pressing the touch tone key that corresponds with the desired selection. The Classic Mail...

Voice Mail Access Lines
Primary Method - Dedicated Access
The preferred method of providing voice rnail access for internal users is to use vacant Tel.Co. ports on the
Merlin Control Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect
Classic Mail interposed jacks to the vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can
access voice mail by selecting one of these lines and pressing the voice mail access key.
Classic Mail Design Package 1.6 - Page 19 

Secondary Method - Time Shared Access
If vacant Tel.Co. ports are not available to provide dedicated voice mail access, existing telephone line an be
interposed with the Classic Mail to provide time-shared access to voice mail. The mailbox owner selects an
interposed line and enter the voice mail access code. Using this method, voice mail access is time-shared
with inbound and outbound calls. The least busy telephone lines should be used for time-shared voice mail
access.
Classic Mail Design Package 1.6...