ATT DEFINITY Communications System Generic 1, Generic 3, System 75 Instructions Manual

							Send All Callsc
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To send all calls (except
priority calls)
immediately to coverage
1Press 
cbbbbbbbbbbbbbbc bbbbbbbbbbbbbbSend All Calls    (while on-hook)
or Dial Send All Calls code __________
[confirmation tone]
Note:You may hear a ring-ping tone from your voice
terminal as each call is forwarded.
ffffffffffffffffffffffffffffffffffffffffffffffTo cancel Send All Calls1Press 
cbbbbbbbbbbbbbbc bbbbbbbbbbbbbbSend All Calls  again  (while on-hook)
or Dial Send All Calls Cancel code __________
[confirmation tone]
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Speaker (and Speaker Volume)c
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To place a call without
lifting the handset, or to
use speaker with any
listening-only feature
activity (such as,
monitoring a call on
which you have been put
on hold or for retrieving
messages)
1Press 
cbbbbbbbbbc bbbbbbbbbSpeaker 
2Place call or access selected feature
3Adjust speaker volume if necessary
dTo raise the volume, press the right half of the
Volume control button labeled   
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          ;
to lower the volume, press the left half of the
Volume control button labeled   
cbbbbbbbc bbbbbbb
         
(There are eight possible volume settings.)
ffffffffffffffffffffffffffffffffffffffffffffffTo change from speaker
to handset1Lift handset and talk
dSpeaker turns off when you lift handset
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							ffffffffffffffffffffffffffffffffffffffffffffffTo change from handset
to speaker1While handset is off-hook, press 
cbbbbbbbbbc bbbbbbbbbSpeaker 
dYou can now hang up handset and call will
remain active on speaker
ffffffffffffffffffffffffffffffffffffffffffffffTo end a call while
speaker is active1With handset on-hook, press 
cbbbbbbbbbc bbbbbbbbbSpeaker  to end call
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Transferc
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To send present call to
another extension or
outside number
1Press 
cbbbbbbbbbc bbbbbbbbbTransfer [dial tone]
dPresent call is put on hold
2Dial the number that call is to be transferred to
[ringback tone]
dRemain on line and announce call; if no answer or
busy, return to held call by pressing its 
cbbbbbbbbc bbbbbbbb
 xxxxx  
3Press 
cbbbbbbbbbc bbbbbbbbbTransfer  again
dCall is sent to dialed number
Note:Only calls from another extension can be sent
to an outside number; you cannot transfer a call from
an outside number to another outside number.
4Hang up
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							Voice Message Retrievalc
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To retrieve your voice
messages when your
Message light is on
1Dial the Voice Message Retrieval code __________
[dial tone]
2Press 
cbbbc bbb# [voice prompting]
Note:Do not press  
cbbbc bbb
#  if calling from someone
elses extension; instead, dial your own extension
number and your security code, if required.
3Move through the messages with these dial pad
buttons:
(Press 
cbbbc bbb
#  to retrieve first message)
cbbbc bbb
#    NEXT  (read next message)
cbbbc bbb
3    DELETE  (erase from storage)
cbbbc bbb
4    HELP  (request assistance)
cbbbc bbb
5    REPEAT  (read message again)
cbbbc bbb
8    CALL  (call back named extension)
Note:When you call back an extension with 
cbbbc bbb
8  , be
sure to also delete the message by pressing 
cbbbc bbb
3 
before you press 
cbbbc bbb8  ; otherwise the message will
remain in storage.
4Hang up or press 
cbbbbbbbbbbc bbbbbbbbbbDrop/Test  to end Voice Message
Retrieval
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ffffffffffffffffffffffffffffffffffffffffffffffTo retrieve voice
messages for a coworker1Dial Voice Message Retrieval Coverage code
__________ [dial tone]
2Dial coworkers extension [voice prompting]
Note:If you receive an intercept tone, see your
System Manager for further instructions.
3Move through the messages with dial pad buttons
previously listed
4Hang up or press 
cbbbbbbbbbbc bbbbbbbbbbDrop/Test  to end Voice Message
Retrieval
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							ffffffffffffffffffffffffffffffffffffffffffffffTones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which
you hear through the handset (receiver).
ffffffffffffffffffffffffffffffffffffffffffffffRinging Tones
d1 ringÐA call from another extension.
d2 ringsÐA call from outside or from the attendant.
d3 ringsÐA priority call from another extension, or from an Automatic Callback
call you placed.
dring-ping (half ring, not repeated)ÐA call redirected from your voice
terminal to another because Send All Calls or Call Forwarding All Calls is active.
ffffffffffffffffffffffffffffffffffffffffffffffHandset Tones
dbusy toneÐA low-pitched tone repeated 60 times a minute; indicates the
number dialed is in use.
dcall waiting ringback toneÐA ringback tone with a lower-pitched signal at the
end; indicates the extension called is busy, but the called party has been given a
call waiting tone.
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dcall waiting toneÐOne, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered.  Number of beeps designates
the source: one for an internal call, two for an outside or attendant call, three for
a priority call.
dconfirmation toneÐThree short bursts of tone; indicates a feature activation or
cancellation has been accepted.
dcoverage toneÐOne short burst of tone; indicates your call will be sent to
another extension to be answered by a covering user.
ddial toneÐA continuous tone; indicates dialing can begin.
dintercept/time-out toneÐAn alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset
interval (usually 10 seconds) after lifting the handset or dialing the previous digit.
drecall dial toneÐThree short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
dreorder toneÐA fast busy tone repeated 120 times a minute; indicates all
trunks are busy.
dringback toneÐA low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
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							ffffffffffffffffffffffffffffffffffffffffffffffTroubleshooting
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Problem Solutionbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
A feature does not
work as noted in
the book.1Reread the procedure and try again.
2For many features you must lift the handset before you
can use the feature.
3Check with your System Manager to be sure this feature
is administered on your voice terminal.
4You may have an older version of the System 75 software
so that some features may have slight differences from
the procedures described in this guide.  Check the
section below on ``Version Notes for ways in which these
features work differently.
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Problem Solutionbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
There are no
Feature Codes
(such as Call
Forward code or
Send All Calls
code) written in
the appropriate
blanks in this
guide.See your System Manager for a list of Feature Codes for
features assigned to your voice terminal.  Then, write the
codes in this guide.
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Problem Solutionbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
There is no dial
tone.1Check with your System Manager to be sure your voice
terminal is administered correctly.
2Make sure the handset and line cords at your voice
terminal are securely connected at both ends.
3Find a working voice terminal of the same type as your
own.  Unplug this voice terminal from its modular wall
jack.  Plug your voice terminal into that jack and check if
it gets a dial tone.
4If your voice terminal still does not work, plug the
working voice terminal (of the same type) into your
modular wall jack.  If the working voice terminal has
dial tone, your own voice terminal is faulty.  See your
System Manager.
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Problem Solutionbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
The telephone
does not ring.1Set the ringer volume to a higher level.
2Place a test call from another extension to your
extension.
3Check the line cord to make certain it is securely
connected at both ends.
4If there is still a problem, see your System Manager.
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The lights do not
go on next to the
buttons.1Check the line cord to make certain it is securely
connected at both ends.
2If there is still a problem, see your System Manager.
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							ffffffffffffffffffffffffffffffffffffffffffffffSystem 75 Version Notes
If you have Version 1 or Version 2 of System 75, some features may work a little
differently than noted in this guide.  The following list explains the slight differences
in these features.
Note:If you are uncertain what version of the System 75 software your business is
using, check with your System Manager.
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Feature System 75 Version Changes in Feature Operationbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Abbreviated
DialingIf you are using
Version 1You can store up to 16 digits
rather than 24 digits.
If you are using
Version 1 or 2You cannot use an
Enhanced List.
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Call Forwarding
All CallsIf you are using
Version 1 or 2You cannot forward someone
elses calls.
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Last Number
DialedIf you are using
Version 1You can store up to 16 digits
rather than 24 digits.
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Priority Calling If you are using
Version 1 or 2You cannot change a regular
call into a priority call.
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							ffffffffffffffffffffffffffffffffffffffffffffffKey Words to Know
activateTo begin or turn on the operation of a feature.
attendantThe person who handles incoming and outgoing calls at the
main console.
AUDIXAudio Information Exchange, an optional voice mail and message
service that provides coverage for calls to you by recording callers messages and
reporting Leave Word Calling messages.
call appearanceA button used exclusively to place, receive, or hold calls.  It has an
assigned extension number and is equipped with a red in-use light and a green status
light.
console permissionThe authorization (from your System Manager) to initiate
Call Forwarding All Calls for an extension other than your own.
coverageAutomatic redirection of calls from an unanswered phone to another
phone.  Redirection could be to the extension of a receptionist, secretary, coworker,
AUDIX, or message center.  A person who provides coverage is a covering user.
DEFINITY Communications System Generic 1 and Generic 3  The AT&T switch to
which you may be connected.  (Your voice terminal may be connected to System 75
instead.) DEFINITY Generic 1, Generic 3, and System 75 are communications
systems which transmit and receive voice and data signals for all communications
equipment in your network.
bb
dial padThe 12 pushbuttons that you use to dial a number and access features.
enhanced listOne of the four types of Abbreviated Dialing lists; programmable
only by the System Manager.  Contains phone numbers useful to all system
members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.
extensionA dialing number of 1 to 5 digits assigned to each phone connected to
your DEFINITY Generic 1, Generic 3, or your System 75.
featureA special function or service, such as Conference, Hold, Send All Calls, etc.
feature codeA dial code of 1, 2, or 3 digits that you use to activate or cancel the
operation of a feature.
group listOne of the four types of Abbreviated Dialing lists; programmable only by
the System Manager.  Contains phone numbers useful to members of a specific
group, and stores each of those numbers as a 2-digit list item.
handsetThe handheld part of the voice terminal that you pick up, talk into, and
listen from.  Also known as the receiver.
message retrieverA person authorized by the System Manager to retrieve
messages for other users.
off-hookWhen the handset is removed from the cradle (for example, when you lift
the handset to place or answer a call), or speaker is on.
on-hookWhen the handset is left on the cradle, and speaker is off.
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							partyA person who places or answers a call.
personal listOne of the four types of Abbreviated Dialing lists; programmable by
the System Manager or by you, the user.  Contains phone numbers of your choice,
and stores each of them as a single-digit list item.
personal list itemOne of the 10 available slots on an Abbreviated Dialing personal
list.  The first nine personal list items are given digits 1 to 9, with 0 for the tenth
item.
pickup groupA group of voice terminal users who can answer calls for each other
through the Call Pickup feature.  Group members are determined by the System
Manager and are usually located in the same work area or perform similar job
functions.
priority callAn important or urgent call that sends a special 3-burst ring.
program/reprogramTo use your dial pad to assign a phone number to a personal
list item or an 
cbbbbbbbbbc bbbbbbbbb
AD xxxxx button for Abbreviated Dialing.
retrieveTo collect phone messages with the Message or Voice Message Retrieval
features.  (Also, with Call Park, to resume a call from an extension other than the
one where the call was first placed or received.)
ringerThe device that produces the electronic ringing sound in your voice terminal.
stored numberA telephone number that has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing.  It can be a complete or
partial phone number, an extension number, or a trunk or feature code.  Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored; if the number is stored on an 
cbbbbbbbbbbc bbbbbbbbbb
AD xxxxx  , the
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number can be accessed by simply pressing that button.
switchThe device that makes connections for all voice and data calls for a network,
and also contains software for features.  Also known as a system, switching
system, or PBX (private branch exchange).  (Your switch is either
an AT&T DEFINITY Communications System Generic 1, Generic 3, or
System 75.)
system listOne of the four types of Abbreviated Dialing lists; programmable only
by the System Manager.  Contains phone numbers helpful to all system users, and
stores each of those numbers as a 2-digit list item.
System ManagerThe person responsible for specifying and managing the operation
of features for all the voice and data equipment in your network.
trunkA telecommunications channel between your switch and the local or long
distance calling network. Trunks of the same kind connecting to the same end points
are assigned to the same trunk group.
trunk codeA dial code of 1, 2, or 3 digits you dial to access a trunk group to place
an outside call.
voice terminalA telephone equipped with an array of specially designed features
(for example, self-test mode, administrable buttons, etc.) and functional capabilities
that distinguish it from a conventional telephone.
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							ffffffffffffffffffffffffffffffffffffffffffffffQuick Reference Lists
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Feature Codesbbbbbbbbbbbbbbbbbbbbbb
Feature Codebbbbbbbbbbbbbbbbbbbbbb
ABBREVIATED DIALING
List 1
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List 2bbbbbbbbbbbbbbbbbbbbbb
List 3bbbbbbbbbbbbbbbbbbbbbb
Programbbbbbbbbbbbbbbbbbbbbbb
CALL FORWARDING
ALL CALLS
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Cancelbbbbbbbbbbbbbbbbbbbbbb
CALL PARKbbbbbbbbbbbbbbbbbbbbbb
Answer Backbbbbbbbbbbbbbbbbbbbbbb c c c
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Trunk Codesbbbbbbbbbbbbbbb
Description Codebbbbbbbbbbbbbbb
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Miscellaneousbbbbbbbbbbbbbbb
Description Extensionbbbbbbbbbbbbbbb
Attendantbbbbbbbbbbbbbbb
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