ATT DEFINITY Communications System Generic 1 And Generic 3 And System 75, 8520T Voice Terminal Users Guide

							Priority Callingn
To place a priority call1
Press [ Priority ] 
or Dial Priority Calling code
2
Dial extension
3
Wait for called party to answer
[dial tone]
Send All Callsn
To send all incoming calls 1
Press [ Send All Calls ]
(except priority calls)or Dial Send All Calls code
immediately to coverage[confirmation tone]
Note: You may hear a ring-ping tone from your
voice/data terminal as each call is sent to coverage.
To cancel1Press [ Send All Calls ]
Send All Callsor Dial Send All Calls cancel code
[confirmation tone]
lYour calls will ring at your own voice/data
terminal again
18 
						

							Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which
you hear through the handset (receiver) or speakerphone.
Ringing Tones
l1 ring — A call from another extension.
2 rings — A call from outside or from the attendant.l
l
3 rings — A priority call from another extension, or from an Automatic Callback
call you placed.
lring-ping (half ring) — A call redirected from your voice/data terminal to
another because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
lbusy signal — A low-pitched tone repeated 60 times a minute; indicates the
number dialed is in use.
lconfirmation tone — Two rising tones; indicates a feature activation or
cancellation has been accepted.
lcoverage tone — One short burst of tone; indicates your call will be sent to
another extension to be answered by a covering user.
l
l
l
ldial tone — A continuous tone; indicates dialing can begin.
error beep — One beep; alerts you that you pressed an invalid softkey.
error tone — An alternating high and low tone; indicates a dialing error, a denial
of the service requested, or a failure to dial within a preset interval (usually 10
seconds) after lifting the handset or dialing the previous digit.
intercept tone/time-out tone — An alternating high and low tone; indicates a
dialing error, a denial of the service requested, or a failure to dial within a preset
interval (usually 10 seconds) after lifting the handset or dialing the previous
digit.
l
l
l
l
l
l
llocal error tone — A steady low tone; indicates an incorrect button press.
programming tone — A low continuous tone when you are in programming mode
with switch features (programming an Abbreviated Dialing button).
recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
reorder tone — A fast busy tone repeated 120 times a minute; indicates all
trunks are busy.
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
self-test tone — Periodic tones; indicates the voice/data terminal is continuing to
perform a self-test.
speakerphone reset tones — A rising set of tones; indicates the speakerphone is
adjusting itself to the surrounding room acoustics.
19 
						

							Key Words to Know
activate
To begin or turn on the operation of a feature.
attendant
The person who handles incoming and outgoing calls at the main
console.
AUDIX
Audio Information Exchange, an optional voice mail and message
service that provides coverage for calls to you by recording callers’ messages and
reporting Leave Word Calling messages.
coverageAutomatic redirection of calls from an unanswered voice terminal to
another voice terminal. Redirection could be to the extension of a receptionist,
secretary, co-worker, AUDIX, or message center. A person who provides coverage is
a covering user.
DEFINITY Communications System Generic 1 or Generic 3
The AT&T switch to
which you are connected. It transmits and receives voice and data signals for all
communications equipment in your network.
dial padThe 12 pushbuttons you use to dial a number and access features.
display control buttons
These buttons are labeled [ Menu ], [ Dir ], [ ¬   ¬ Prev ] ,
and [ Next ® ® ] . [ Menu ] is used to access the main softkey menu. [ Dir ] allows you
to quickly access Directory entries in order to place a call. 
[ ¬  ¬ Prev ] and [ Next ® ® ] can
be used to help you go back and forth through menu options to edit, add, or search
for an entry in your Directory, and to view entries in your Call Log.
display and softkey featuresThose features accessed with one of the 10 unlabeled
softkeys and one of the four display control buttons. The procedures for these
features are listed in the DEFINITY Communications System ISDN 8520T
Voice/Data Terminal User’s Manual , 555-021-758.
enhanced list
One of the four types of Abbreviated Dialing lists; programmable
only by the system manager. Contains telephone numbers useful to all system
members, and stores each of those numbers as a 3-digit list item.
extensionA dialing number of 1 to 5 digits assigned to each voice/data terminal
connected to your DEFINITY Generic 1 or Generic 3.
feature
A special voice/data terminal function or service, such as Conference, Hold,
Send All Calls, etc. A fixed (button) feature is already assigned to a voice/data
terminal button when the set comes from the factory; thus, the feature can be used
immediately. You can activate a display and softkey feature with one of the four
softkeys labeled with an arrow and a display control button. A switch feature can
be used only if the feature has been assigned to your voice/data terminal by your
system manager.
feature codeA dial code of 1, 2, or 3 digits you use to activate or cancel the
operation of a feature.
fixed (button) featuresThose voice/data terminal features, such as Conference,
Drop, Hold, and Transfer, that have already been assigned to voice/data terminal
buttons when the set is shipped from the factory. These features can be used
immediately. For directions on using these features, see the DEFINITY
Communications System ISDN 8520T Voice/Data Terminal User’s Manual,
555-021-758.
20 
						

							group listOne of the four types of Abbreviated Dialing lists; programmable only by
the system manager. Contains telephone numbers useful to members of a specific
group, and stores each of those numbers as a 2-digit list item.
handset
The handheld part of the voice/data terminal you pick up, talk into, and
listen from. Also known as the receiver.
party
A person who places or receives a call.
personal list   One of the four types of Abbreviated Dialing lists; programmable by
the system manager or by you, the user. Contains telephone numbers of your choice,
and stores each of them as a single-digit list item.
personal list item
One of the 10 available slots on an Abbreviated Dialing personal
list. The first nine personal list items are given digits 1 to 9, with 0 for the tenth
item.
pickup groupA group of voice terminal users who can answer calls for each other
through the Call Pickup feature. Group members are determined by the system
manager and are usually located in the same work area or perform similar job
functions.
priority callAn important or urgent call that sends a special 3-burst ring.
program/reprogram
To use your dial pad to assign a telephone number to a
personal list item for Abbreviated Dialing.
retrieve To collect voice/data terminal messages with the Message feature. (Also,
with Call Park, to resume a call from an extension other than the one where the call
was first placed or received.)
ringerThe device that produces the electronic ringing sound in your voice/data
terminal.
softkey featuresThose features accessed with the 10 unlabeled softkeys and the
four display control buttons.
softkeysThe 10 unlabeled buttons on both sides of the display. These buttons
correspond to words on the display screen. Softkeys are used along with display
control keys to access or create a personal Directory of frequently called numbers, a
Call Log of the most recent incoming and outgoing calls, and such features as
selecting a personalized ringing pattern, doing a self-test of your voice/data terminal,
and setting the speakerphone and the clock.
stored numberA telephone number that has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or
partial telephone number, an extension number, or a trunk or feature code. Once
programmed, a number can be accessed by first dialing the list, then the list item
digit(s) under which it is stored.
switchThe device that makes connections for all voice and data calls for a
network, and also contains software for features. Also known as a system,
switching system, or PBX (private branch exchange). (Your switch is an AT&T
DEFINITY Communications System Generic 1 or Generic 3.)
switch featuresThose features you can use only if your voice/data terminal is
connected to a DEFINITY Generic 1 or Generic 3 switching system and if the feature
is assigned to your voice/data terminal.
21 
						

							system list
One of the four types of Abbreviated Dialing lists; programmable only
by the system manager. Contains telephone numbers helpful to all system users,
and stores each of those numbers as a 2-digit list item.
system managerThe person responsible for specifying and managing the
operation of features for all the voice and data equipment in your network.
trunkA telecommunications channel between your DEFINITY Generic 1 or
Generic 3 and the local or long distance calling network. Trunks of the same kind
connecting to the same end points are assigned to the same trunk group.
trunk code A dial code of 1, 2, or 3 digits you dial to access a trunk group to place
an outside call.
22 
						

							Quick Reference Lists
Feature Access Codes
FeatureCodeFeatureCode
ABBREVIATED DIALING
List 1
List 2
List 3
CALL PICKUP
LAST NUMBER DIALED
LEAVE WORD CALLING
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel
Program
CALL FORWARDINGALL CALLS
Cancel
CALL PARK
Answer Back 
						

							Abbreviated Dialing*Miscellaneous
Personal List 1
Personal List 2Personal List 3
Description
Extension
Item
No.
Name
NameNameMessage
Attendant
AUDIX 1
2
3
4
5
6
7
8
9
0
Trunk Codes
DescriptionCode
* You may have as many as 3 personal lists, and each list can
have either 5 or 10 items; see your System Manager 
						

							AT&T 555-230-767
Issue 1
November 1993Graphics© AT&T 1988